1450 Team Leader jobs in Dubai

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.

• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.
• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.
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We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

Dubai, United Arab Emirates | Posted on 01/29/2025

Team Leadership : Provide effective leadership and guidance to the sales team, setting clear goals, objectives, and expectations. Motivate and inspire team members to achieve individual and team sales targets.

Sales Strategy : Develop and execute sales strategies to drive business growth and meet or exceed sales goals. Identify market opportunities, analyze competition, and make informed decisions to enhance sales performance.

Performance Management : Monitor individual and team performance, track sales metrics, and conduct regular performance evaluations. Provide constructive feedback, coaching, and training to enhance the capabilities of team members.

Sales Target Achievement : Drive the team to achieve sales targets and revenue goals. Monitor sales pipelines, forecast sales projections, and implement corrective measures when necessary.

Customer Relationship Management : Foster strong customer relationships, identify customer needs, and provide appropriate solutions to ensure customer satisfaction. Address customer escalations and maintain high standards of service delivery.

Training and Development : Identify training needs within the sales team and provide coaching and training programs to enhance their product knowledge, sales techniques, and customer engagement skills.

Collaboration : Collaborate with cross-functional teams, including marketing, product development, and customer service, to align sales strategies and ensure effective communication and coordination.

Reporting and Analysis : Prepare regular sales reports, analyze sales data, and present insights to management. Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and develop appropriate strategies.

Diploma/Bachelor's degree in business administration, marketing, or a related field (preferred).

Proven experience in sales or business development, preferably in the telecommunications industry.

Previous experience in a leadership or team management role.

Strong knowledge of telecommunications products, services, and industry trends.

Excellent communication, negotiation, and interpersonal skills.

Dubai, United Arab Emirates | Posted on 05/29/2025

The Team Leader is responsible for managing and drivingthe performance of tele sales and kiosk sales teams for credit cards and otherbanking products. This role involves supervising daily sales activities,ensuring target achievement, coaching team members, and maintaining highservice standards.

Key Responsibilities:

Team Leadership & Performance Management:

Supervise, train, and mentor tele sales and kiosk salesexecutives.

Monitor daily performance and ensure achievement ofindividual and team sales targets.

Conduct regular coaching sessions to improve salestechniques and product knowledge.

Motivate the team to maintain high morale and productivity.

Sales & Business Growth:

Drive sales of credit cards, personal loans, and otherbanking products through tele sales and kiosk channels.

Develop and implement strategies to increase customeracquisition and conversions.

Identify new business opportunities and potentialcustomers.

Customer Service & Relationship Management:

Ensure high levels of customer satisfaction and servicequality.

Address escalated customer concerns and resolvecomplaints effectively.

Build and maintain strong relationships with key clientsand referral partners.

Operational & Compliance Management:

Ensure all sales activities comply with banking policies,regulatory guidelines, and ethical standards.

Oversee kiosk operations, inventory, and point-of-saletransactions.

Maintain accurate records of sales, customerinteractions, and team performance.

Reporting & Coordination:

Prepare and submit daily, weekly, and monthly salesreports.

Coordinate with management, marketing, and otherdepartments to align sales strategies.

Stay updated on market trends, competitor offerings, andbanking regulations.

Qualifications & Skills:

Education & Experience:

Bachelor’s degree in Business, Finance, Marketing, or arelated field (preferred).

3+ years of sales experience in the banking or financialsector, with at least 1 year in a leadership role.

Proven experience in managing tele sales and kiosk-basedsales teams.

Strong leadership, coaching, and team managementabilities.

Excellent sales, negotiation, and communication skills.

Goal-driven, self-motivated, and able to work underpressure.

Strong problem-solving and decision-making capabilities.

Proficiency in CRM software, tele sales tools, and POSsystems.

Other Requirements:

Willingness to work in a fast-paced sales environment.

Flexibility to work shifts, weekends, and public holidaysas required.

Transforming Infrastructure through Digital Excellence

We are seeking a visionary leader to spearhead our management consultancy team as a Principal Consultant. The ideal candidate will have extensive experience in leading large-scale digital transformation projects, particularly in the Roads, Water, or Wastewater Utilities sectors.

1. Lead and manage comprehensive digital transformation initiatives to enhance program management, asset management, maintenance management, customer service, networks management, information security management, service continuity management, and roads/water resource management.
2. Design and implement integrated solutions such as Customer Relationship Management (CRM) systems, Enterprise Asset Management solutions, SCADA systems, and cloud-based backup solutions.
3. Spearhead efforts to address key challenges in roads/water resource management by applying advanced digital solutions and services to optimize water distribution, enhance operational efficiency, reduce waste, predict maintenance issues, and ensure sustainable water use.
4. Collaborate with various departments including marketing, IT, and customer service to ensure successful project delivery.
5. Develop and deploy technology strategies, organizational improvement plans, and iterative development plans.
6. Lead cross-functional international teams to achieve project objectives and improve organizational performance.
7. Manage stakeholder relationships and ensure effective communication and engagement throughout the project lifecycle.
8. Provide training, coaching, and mentoring to develop organizational capability and sustain improvements.

About You

1. Bachelor's degree in Engineering or a related field. A Master's degree in Business Administration (MBA) is highly desirable.
2. Chartered Engineer and Project Management Professional (PMP) certifications.
3. Minimum of 15 years of experience in digital technology and project management, with at least 10 years in a leadership role.
4. Proven experience in leading digital transformation projects in the Roads, Water, or Wastewater Utilities sector.
5. Strong knowledge of digital solutions and services including CRM systems, SCADA systems, and cloud-based solutions.
6. Excellent project management skills with a track record of delivering projects on time and within budget.
7. Strong analytical and problem-solving skills with the ability to develop innovative solutions to complex challenges.
8. Excellent communication and interpersonal skills with the ability to build and maintain strong relationships with stakeholders at all levels.
9. Experience in training, coaching, and mentoring teams to develop organizational capability.

Bonus Points

1. Experience working in the Middle East, particularly in Qatar, UAE, and Saudi Arabia.
2. Experience with Lean Six Sigma and performance management methodologies.
3. Knowledge of international best practices in roads/water resource management and digital transformation.

Talabat is looking for a Director of Growth Operations to lead strategic initiatives that drive marketplace growth through partner-led discounting and menu pricing.

This role will own the end-to-end vision, strategy, and execution of affordability on the platform. The ideal candidate will drive the development of our pricing and discounting framework, lead product and commercial initiatives, and ensure scalable, measurable outcomes through strong go-to-market strategies.

1. Define Talabat's affordability growth strategy for partner discounts and pricing optimization.
2. Lead business case development, prioritization frameworks, and success metrics for all initiatives.
3. Partner closely with product, tech, and analytics teams to shape the pricing and discounting product roadmap.
4. Translate strategic goals into product requirements, pilots, experiments, and platform rollouts.
5. Own the commercial playbook for affordability campaigns including segmentation, targeting, and ROI optimization.

1. Build scalable execution plans in partnership with regional and local commercial teams.
2. Design sales enablement toolkits, discount ops processes, and adoption plans for key affordability levers.
3. Lead rollout of key initiatives, ensuring alignment across product, sales, and marketing.

1. Develop deep insights into customer behavior, partner willingness to fund discounts, and pricing sensitivity.
2. Build pricing and discounting models to evaluate elasticity, profitability, and ROI.
3. Set up performance monitoring systems to track initiative impact and optimize over time.

1. Manage a team of 6 highly motivated project specialists across multiple topics of affordability.
2. Act as the cross-functional lead across Product, Finance, Marketing, Strategy, and Commercial teams.
3. Present strategic direction and initiative updates to C-level leadership and business unit heads.

The ideal candidate should have a proven track record of owning multi-functional growth programs across product and commercial teams. They should also possess strong business acumen, analytical horsepower, and experience working with product managers.

Job Title: Sales Leader

About the Role:

We are seeking a highly skilled Sales Leader to lead our global sales efforts and drive revenue growth.

The ideal candidate will have extensive experience in sales leadership, strong commercial acumen, and a deep understanding of solution-based selling in complex technical markets.

Key Responsibilities:

- Develop and execute global sales strategy

- Lead regional and functional sales teams

- Shape go-to-market and pricing strategies

- Build and maintain strong sales pipeline and backlog

- Oversee forecasting reporting and sales performance tracking

Requirements:

- Strong commercial acumen and deep understanding of solution-based selling in complex technical markets

- Extensive experience in sales leadership

- Proven ability to develop and execute go-to-market and pricing strategies

- Strong financial literacy and clear understanding of value creation in a technology-led services environment

Preferred Qualifications:

- Experience in the marine subsea or offshore energy sectors

- Ability to contribute to and collaborate within senior management teams

This is an exciting opportunity for a talented Sales Leader to join our team and drive our sales efforts forward.

We're seeking an exceptional Operations Director to drive our end-to-end operational infrastructure and support our growth across new markets and product lines.

The ideal candidate will possess 8+ years of operations or supply chain management experience, preferably in the beauty, personal care, or FMCG sectors.

Key Responsibilities:

• Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management.
• Design and scale operational systems that balance efficiency and flexibility.
• Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners.
• Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination.
• Identify and solve for bottlenecks in our operational processes; champion continuous improvement.
• Ensure compliance with regulatory, tax, and import/export requirements in target markets.
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution.
• Set and monitor KPIs for operational efficiency, cost control, and service level performance.
• Build strong relationships with external partners, including warehouses, logistics providers, and customs agents.
• Support new market launches with seamless operational planning and execution.

Requirements:

• Strong leadership and communication skills, with the ability to manage internal teams and external vendors.
• Proven ability to work in a fast-paced team environment and adapt to changing priorities.
• A collaborative, inclusive mindset with a focus on driving business outcomes.