2156 Team Leader jobs in Dubai

Job Purpose:

This role involves establishing, implementing, and auditing effective Performance Management Systems within the automotive sector. The Performance Management Specialist/Executive will develop clear performance metrics such as KPIs, OKRs, and CSFs, conduct regular performance reviews, and ensure systems are aligned with organizational goals and deployed efficiently using HRIS platforms.

Duties and Responsibilities of the position:

Performance Management System Development:

1. Develop and refine performance management systems aligned with organizational objectives.
2. Establish clear performance management policies and procedures.

Implementation and Deployment of Performance Management Systems:

1. Effectively implement and manage performance management tools within the organization.
2. Deploy and manage performance systems via HRIS platforms such as Keka HR and Resource INN.

Development and Monitoring of Metrics:

1. Develop and maintain Critical Success Factors (CSFs), Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs) specific to various teams and functions.
2. Regularly monitor performance metrics to ensure alignment with strategic business objectives.

Performance Review Administration:

1. Schedule and facilitate regular quarterly, semiannual, and annual performance review cycles.
2. Ensure fairness, transparency, and documentation accuracy in performance evaluations.

System Audit and Compliance:

1. Conduct audits to ensure compliance with established performance management practices.
2. Identify areas for improvement and recommend enhancements to performance management systems and procedures.

Training and Guidance:

1. Provide training to managers and employees on effective use of performance management tools and processes.
2. Advise departments on aligning performance metrics with business objectives.

Skills required to fulfill the position:

1. Proven 3-5 years of experience in developing, deploying, and managing performance management systems specifically in the automotive sector.
2. Expertise with performance management tools and HRIS platforms including Keka HR and Resource INN.
3. Strong analytical skills with the ability to develop clear and measurable performance metrics (CSFs, OKRs, KPIs).
4. Excellent communication, facilitation, and presentation skills.
5. Proficient in conducting detailed system audits and compliance checks.
6. Strong organizational and problem-solving abilities.

Position Qualifications (Academic & Professional):

1. Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related fields. Advanced degree or professional certifications preferred.
2. 3-5 years of proven experience specifically in Performance Management within the automotive sector.
3. Certifications in performance management (CPMP, COKRP, CHAMP, or HR practices) are advantageous.

To assist in executing and implementing the operational aspects of Performance Management in line with HR policy of the bank.

Train and assist the bank staff on the Performance Management Systems & Process.

Advise the bank staff on the entire Performance Management cycle to ensure successful completion of the process.

Assist in ensuring that objectives are set for the bank staff at the beginning of the year and prepare MIS to track the progress of the same.

Ensure all HRMS issues pertaining to Performance Management System are resolved in a satisfactory manner within minimum TAT.

Assist in preparing presentations, analysis of trends etc. on Performance Management.

Ensure that all disagreed cases with respect to performance management cycle are resolved in line with the HR policy.

Assist in initiating and completion of all the operational processes of Performance Management.

Assist in administering the mid-year and year-end appraisal exercise.

Maintain all approvals / workings related to Performance Management to ensure easy retrieval at all times.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Education

Minimum Graduate preferably in compensation & Benefits

Work Experience

Minimum 2 - 3 years in Rewards preferably with experience of working in an HRMS / Oracle environment

• Associate

• Full-time

• Human Resources, Analyst, and Strategy/Planning

• Financial Services and Business Consulting and Services

Job Purpose:

This role involves establishing, implementing, and auditing effective Performance Management Systems within the automotive sector. The Performance Management Specialist/Executive will develop clear performance metrics such as KPIs, OKRs, and CSFs, conduct regular performance reviews, and ensure systems are aligned with organizational goals and deployed efficiently using HRIS platforms.

Duties and Responsibilities of the position:

Performance Management System Development:

• Develop and refine performance management systems aligned with organizational objectives.
• Establish clear performance management policies and procedures.

Implementation and Deployment of Performance Management Systems:

• Effectively implement and manage performance management tools within the organization.
• Deploy and manage performance systems via HRIS platforms such as Keka HR and Resource INN.

Development and Monitoring of Metrics:

• Develop and maintain Critical Success Factors (CSFs), Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs) specific to various teams and functions.
• Regularly monitor performance metrics to ensure alignment with strategic business objectives.

Performance Review Administration:

• Schedule and facilitate regular quarterly, semiannual, and annual performance review cycles.
• Ensure fairness, transparency, and documentation accuracy in performance evaluations.

System Audit and Compliance:

• Conduct audits to ensure compliance with established performance management practices.
• Identify areas for improvement and recommend enhancements to performance management systems and procedures.

Training and Guidance:

• Provide training to managers and employees on effective use of performance management tools and processes.
• Advise departments on aligning performance metrics with business objectives.

Skills required to fulfill the position:

• Proven 3-5 years of experience in developing, deploying, and managing performance management systems specifically in the automotive sector.
• Expertise with performance management tools and HRIS platforms including Keka HR and Resource INN.
• Strong analytical skills with the ability to develop clear and measurable performance metrics (CSFs, OKRs, KPIs).
• Excellent communication, facilitation, and presentation skills.
• Proficient in conducting detailed system audits and compliance checks.
• Strong organizational and problem-solving abilities.

Position Qualifications (Academic & Professional):

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related fields. Advanced degree or professional certifications preferred.
• 3-5 years of proven experience specifically in Performance Management within the automotive sector.
• Certifications in performance management (CPMP, COKRP, CHAMP, or HR practices) are advantageous.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.
• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.
#J-18808-Ljbffr

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.
• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.
#J-18808-Ljbffr

We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

Dynamic organisation dedicated to driving innovation and excellence internally and externally. They are currently undergoing a transformation, while helping other entities with their evolution, which will leave a lasting and positive impact.

• Design and lead corporate performance management frameworks.
• Ensure strategic alignment across departments and initiatives.
• Collaborate with senior government stakeholders to drive performance outcomes.
• Monitor KPIs and deliver actionable insights to executive leadership.
• Oversee performance reporting and continuous improvement efforts.
• Benchmark performance against global best practices.
• Support strategic planning and policy development through performance data.

• UAE National with a minimum of 10 years' relevant professional experience.
• Proven expertise in Corporate Performance Management.
• Strong stakeholder management skills, particularly with senior government figures.
• Background in government, semi-government, or consulting environments.
• Consulting experience is desirable.

• Partner with the Regional Head to lead, drive, and implement HR strategies and initiatives aligned with the overall business strategy and people plan for the MARO region.
• Provide strategic HR leadership to the regional office team, advising on human capital implications of business decisions.
• Lead regional efforts in talent acquisition, ensuring the hiring of the right people in the right position.
• Lead regional efforts in talent management, development and retention, including a robust talent pipeline for critical roles within the region.
• Implement succession planning and leadership development initiatives.
• Collaborate with global HR & compensation to ensure that compensation strategies support the attraction and retention of talent while aligning with regional and global policies. Lead and participate in the annual performance and salary review exercise for calibrations at the regional level.
• Manage employee relations issues, ensuring compliance with local labor legislation and group policies.
• Lead HR aspects of organizational change initiatives within the region. Support leaders in managing change effectively.
• Provide leadership in developing HR capabilities in the MARO region to meet the current and future needs of the organization.
• Drive diversity, equity, and inclusion initiatives specific to the cultural and legal context of the region.
• Foster a positive and collaborative work culture across diverse countries within the region.
• Lead the region's HR risk management initiatives, including labor relations, employee safety, and data privacy.
• Act as a key liaison between the local HR team and the global HR function, ensuring alignment of strategies and policies.

Qualification

• Degree/Diploma in HR, Business or related with at least 15 years of relevant regional experience in a global firm.
• Proven leadership and supervisory experience, guiding and developing people.
• Resilient, adaptable, able to multi-task and work in a fast-paced environment and heavy work volume.
• Strong stakeholders' management skills with strong communication skills (both written and verbal).
• Meticulous, independent and resourceful.
• Able to work in both strategic & operational level.

• Mid-Senior level

• Full-time

• Human Resources

• Transportation, Logistics, Supply Chain and Storage

We're using this position to help identify qualified candidates in Dubai, United Arab Emirates.