267 Tech Support jobs in the United Arab Emirates

Job Title: Technical Support Specialist

This role is responsible for providing top-notch support to our customers. The ideal candidate will have a strong technical background and excellent communication skills.

• Troubleshoot issues related to servers, desktops, software, network, and monitoring services
• Manage backups, antivirus, and Microsoft patches
• Support user creation, password reset, and connectivity issues
• Work closely with the L2 team to manage network, VMWare, and Hyper-V infrastructure
• Deploy and maintain standard Windows updates and application installation packages
• Monitor and manage backups, antivirus, and Azure Cloud Infrastructure
• Stay up-to-date with the latest security threats and recommend courses of action
• Provide off-hours emergency coverage during evenings, weekends, and holidays

• Bachelor's degree in Computer Science or IT-related field
• 5-6 years of experience in desktop and server support
• Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration
• Microsoft Certified System Engineer (MCSE) certification
• Basic network troubleshooting skills
• General understanding of ITIL process
• Excellent customer service, organizational, and troubleshooting skills
• Able to handle multiple tasks in a fast-paced environment
• Fluency in English; Arabic is a plus

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Location: Dubai, United Arab Emirates

Work Mode: Work From Office

Role: IT Service Desk Engineer

Key Responsibilities:

• Manage SCCM and other Microsoft Technologies.
• Create users through domain controllers/remotely.
• Manage Active Directory and DNS infrastructure.
• Configure DNS for users.
• Implement DSCP and group policies to ensure efficient network operations.
• Handle email account creation and Outlook configuration for new employees.
• Support Exchange and understand POP/IMAP protocols.
• Manage Outlook cache mode and address book efficiently.
• User account management is crucial in this role.
• Support VPN and multifactor authentication solutions.
• Build and configure new computers with the latest software.
• Perform Windows updates from XP to Win 7 or Win 7 to Win 10 seamlessly.
• Configure proxy servers and resolve print server issues promptly.
• Support AutoCAD or other applications as required.

Requirements:

• Minimum 6 years of experience in an IT support role.
• Advanced knowledge of Windows operating systems.
• Proficiency with business applications such as Microsoft Office, Adobe, and AutoCAD.
• Experience with Operating System Deployment/Upgrade projects.
• Desktop and laptop imaging skills are essential.
• Knowledge of Active Directory and system management is vital.
• Disciplined troubleshooting skills are necessary to resolve complex issues.

Are you ready to take your career to the next level? Apply now and let's grow together.

Tech Customer Support Analyst – Bitso Business | Crypto & Fintech

Bitso is Latin America’s leading cryptocurrency platform, serving over 9 million users. Our mission is to make crypto useful, drive financial inclusion, and build the future of finance. With a remote-first culture, we embrace innovation, agility, and diversity, enabling top talent to shape the next generation of financial products.

As a Tech Customer Support Analyst, you will support API integrations and operations for Bitso Business customers. Your role involves:

Analyzing operational data and troubleshooting technical issues.

Automating manual processes and optimizing workflows.

Ensuring seamless API integrations and improving system performance.

Collaborating cross-functionally to enhance efficiency and scalability.

Your insights will drive key business decisions and continuous improvement across our business platform.

Manage day-to-day technical support and operations monitoring to ensure system reliability.

Assist customers with API integrations in both staging and production environments.

Work with Product and Engineering to identify and resolve operational bottlenecks.

Escalate and track incidents/bugs until resolution.

Troubleshoot transactional issues to maintain a high-quality customer experience.

Enhance B2B integration processes to improve accuracy and error prevention.

Support implementation of new tools, systems, and processes to streamline operations.

Provide recommendations for operational scalability and efficiency.

️ Fluent in English (written & spoken).

️ 2+ years of experience in Tech Customer Support or a similar role.

️ Knowledge of API integrations, technical documentation, and data analysis tools (Excel, SQL).

️ Strong problem-solving skills—ability to identify inefficiencies and propose solutions.

️ Experience working in cross-functional teams and managing multiple stakeholders.

️ Organized, communicative, and proactive in a fast-paced environment.

️ Knowledge of cryptocurrency, fintech, or blockchain technology is a plus!

Remote-first work environment—work from anywhere!

Unlimited Paid Time Off through our Me Time program.

Employee Stock Option Program (ESOP).

Zero trading fees on Bitso Alpha.

? Premium health, dental, and life insurance (Mexico, USA, Colombia, Brazil, Argentina, Gibraltar).

Extended Family Leave Policy (4-month paid leave for birthing, non-birthing, and adopting parents).

️️ Monthly wellness stipend (gym, relaxation activities, books, entertainment & more).

Ready to shape the future of crypto-powered finance? Join Bitso today!

Organization
Arab Monetary Fund
Opening Date
Monday, December 23, 2024 - 12:00-Monday, June 30, 2025 - 12:00

The Arab Monetary Fund aims to onboard a"Senior Officer, Technical Assistance"in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose
The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities
The key activities include, but are not limited to, the following:

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor's degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

Organization

Arab Monetary Fund

Opening Date

Thursday, September 5, 2024 - 12:00-Tuesday, December 31, 2024 - 12:00

The Arab Monetary Fund is seeking to recruit a “Operations Officer”, for its Technical Assistance & Resources’ MobilizationDivision.

About the Arab Monetary Fund (AMF)

The Arab Monetary Fund is a regional Arab financial institution founded in 1976 and aims to strengthen its member countries' economic, financial, and monetary stability (22 countries). It also aims at laying the monetary foundations for Arab economic integration and promoting economic development in Arab countries.

To achieve the previous objectives, the AMF provides, enter ilia, short-term and medium-term credit facilities to member states to assist in supporting external sector stability and financing their overall balance of payments deficits. The AMF also contributes toward building capacity through training programs, technical assistance, and several technical working groups covering monetary, fiscal, financial, and statistical issues, among other topics.

About the Technical Assistance & Resources’ Mobilization Division

The Technical Assistance & Resources Mobilization Division is one of four divisions within the Capacity Development and Innovation Department. It leads and coordinates all AMF TA’s programs, peer-to-peer learning and special thematic initiatives and manages and mobilizes the necessary resources to support capacity development activities. The division provides demand-driven and tailor-made technical assistance to help member countries formulate and implement appropriate economic policy, build effective economic institutions and functional capacities, and shape national thematic initiatives and strategies for wider economic stability and sustainable growth objectives, with the ultimate goal of creating an enabling environment that facilitates change over extended time horizons.

Job purpose:

The Operations Officer will work under the supervision of the division chief. The selected candidate will support the administration of the work plans and the day-to-day TA division activities, including budgeting operations, reporting, and dissemination. The job involves frequent interaction with other AMF departments and units, government officials, consultants, and external organizations.

Accountability and key responsibilities

The Operations Officer’s duties and accountabilities include, but are not limited to, the following:

• Conducts day-to-day activities in line with stipulated policies and procedures.
• Develops and maintains, in close collaboration with the IT team, the AMF’s consultant’s database and ensures easy access to it by the technical assistance team.
• Leads the development and monitoring of the division's annual work plan and budget, including providing administrative and operational accounting services.
• Ensures that operational activities are executed within the allotted budget and timelines, identifies issues, collects data, establishes facts, and draws valid conclusions as required.
• Manages, maintains, and improves the division's administrative record management system in line with AMF policies and procedures.
• Follows activities and deliverables and ensures the timely collection and analysis of the data required to track performance against the division logical framework indicators and check that the appropriateness of the indicators is reviewed periodically.
• Works closely with the division chief and an external consultant to develop a robust monitoring and evaluation (M&E) system.
• Coordinates inputs to periodic reports for senior management and board meetings and delivers presentations to internal performance review meetings, as required.
• Builds and maintains strong relationships with both existing and new sub-contractors and suppliers and liaises with the other AMF’s internal departments and units (legal, finance, support service, procurement, etc.) for a smooth and quick turnaround of operations.
• Organizes and coordinates the division's events, internally and externally, including regular division team meetings to follow up on operational updates, issues, and ideas.
• Engages closely with AMF’s IT team and provides updates on technical assistance and partnership activities for the AMF website.
• Engages closely with the internal communication team and assures the quality and consistency of all division’s products and services, including documents, publications, and promotional material.
• Acts as the division’s focal point for risk management, ensures that administrative issues and identified risks are handled and resolved accurately and quickly, and the division’s policies, procedures, and risk register are up to date.
• Contributes to identifying improvements to the division’s policies and implements procedures and controls covering all areas of activity to fulfill all relevant procedural requirements while delivering high-quality and cost-effective results.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.
• Other duties and responsibilities as assigned by the division chief from time to time.

Qualifications & experience required

• A master's degree from a reputable university with a distinguished academic record in business administration or related fields is required.
• A minimum of 7 years of relevant experience with some technical knowledge in public finance, financial sector development, and public digital infrastructure.
• Strong organizational skills, associated with excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Good analytical skills and technical competence in the area of the division’s objectives.
• Advanced skills in project cycle activities and good knowledge and understanding of the activities, policies, and procedures of multilateral and bilateral financial institutions. Prior work in similar organizations is an advantage.
• Advanced knowledge of business operations management software, data analytics and programing applications.
• Excellent communication and writing skills in Arabic and English, including the ability to prepare reports and analyses, make presentations and routine correspondence. French, as a third language, is a solid advantage.
• Ability to create and maintain good working relationships with officials in member countries as well as with international financial institutions’ partners and facilitate contacts and meetings with them and other stakeholders.

The AMF offers competitive terms of service in accordance with the applicable employment policy, which includes tax free salary, housing allowance, furniture allowance, air ticket allowance, education allowance, and defined life and medical insurance.

Only short-listed candidates will be contacted.

Job Overview:

As a Backend Support Specialist (non-tech) you will be responsible for ensuring the smooth and secure processing of cryptocurrency transactions on our platform. This role will focus on troubleshooting optimizing and securing the backend systems that handle withdrawal requests approval workflows and transaction validation. You will work closely with developers security teams and customer support to identify and resolve issues quickly ensuring that all withdrawals are processed efficiently securely and in compliance with the companys standards.

Key Responsibility:

• Oversee the processing of deposits and withdrawals on our cryptocurrency platform with precision and accuracy.
• Monitor transaction queues and ensure timely processing of customer requests.
• Conduct thorough reviews of withdrawal requests to verify authenticity and compliance with internal policies.
• Address any issues or discrepancies related to deposit and withdrawal transactions promptly and effectively.
• Collaborate with other teams including customer support and compliance to resolve customer inquiries and ensure seamless operations.
• Maintain accurate records of deposit and withdrawal activities and ensure compliance with regulatory requirements.
• Implement and adhere to security protocols to safeguard customer assets and prevent unauthorized transactions.

Qualifications:

• Minimum of 1 year of experience in crypto deposit and withdrawal
• Strong knowledge of crypto and forex trading.
• Good customer service skills
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment

Our company is seeking a skilled Service Desk Agent fluent in Arabic and English to assist clients with their inquiries and issues.

The ideal candidate will possess strong technical knowledge and customer service skills to effectively help clients resolve problems efficiently.

• Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues to resolve client problems quickly.
• Provide remote access to guide users in resolving issues and offer troubleshooting support.
• Elevate unresolved queries to the next level of support ensuring timely resolution.
• Maintain accurate records of all interactions and steps taken to track progress.
• Follow established procedures for escalating unresolved issues to ensure seamless problem-solving.
• Deliver exceptional customer service and prioritize user satisfaction.

• A minimum of 1-3 years experience in a similar role.
• Fluency in Arabic and proficiency in English.
• Demonstrated problem-solving skills and attention to detail.
• Excellent interpersonal and communication abilities.
• The ability to work effectively under pressure in a fast-paced environment.

We are committed to delivering high-quality services and providing a supportive work environment that fosters growth and development.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr