175 IT Support jobs in the United Arab Emirates

Overview

The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments. The role assists staff, faculty, and students with troubleshooting hardware, software, networking, and AV-related issues, ensuring minimal disruption to operations and a high standard of customer service.

The position is based at Middlesex University Dubai, United Arab Emirates.

IT Systems Support

• Provide first-level support for system access, accounts, and software applications.
• Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
• Support system backups, security updates, and routine maintenance tasks.
• Escalate unresolved issues to senior IT staff or vendors as necessary.

Desktop Support

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Provide end-user support for Windows, macOS, and common productivity tools (MS Office, Teams, etc.).
• Maintain and update desktop images, antivirus, and security patches.
• Document incidents, resolutions, and update the knowledge base.

Audio-Visual (AV) Support

• Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
• Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
• Troubleshoot AV equipment issues promptly during teaching sessions and events.
• Support staff in using collaboration platforms such as Microsoft Teams and Zoom.

General IT Support

• Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
• Deliver excellent customer service and clear communication to end users.
• Assist with IT equipment inventory management and asset tracking.
• Participate in IT projects, upgrades, and deployments as required.

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–2 years’ experience in IT support (internship or entry-level role accepted).
• Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
• Familiarity with audio-visual systems (projectors, conferencing tools, AV control systems).
• Excellent problem-solving and communication skills.
• Exposure to Active Directory, Microsoft 365 administration, or ITIL practices.
• Experience supporting hybrid teaching/learning environments.
• Knowledge of IT security practices.

The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealing with external bodies and personnel.

The postholder will need to be able to convey confidence and positiveness to members of the public, staff and students.

The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

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Overview

Location: Abu Dhabi Island And Internal Islands City

Specialism: Information Technology / Software Development / IT Support

The IT Support professional provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They ensure the smooth operation of IT systems, support end-users with troubleshooting, and maintain IT infrastructure to minimize downtime. The role involves coordinating with other IT teams to implement updates, upgrades, and security protocols. In addition to reactive support, IT Support manages user accounts, monitors system performance, and documents technical processes. Strong problem-solving skills, technical knowledge, and effective communication are essential to deliver reliable support and maintain business continuity.

• Provide technical assistance to users by diagnosing and resolving hardware, software, and network issues.
• Coordinate with other IT teams to implement updates, upgrades, and security protocols.
• Manage user accounts, monitor system performance, and document technical processes.
• Maintain IT infrastructure to minimize downtime and support business continuity.

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft MCSA/MCITP, ITIL Foundation
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Competent in diagnosing and resolving hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems.

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Job Requisition ID: R7185

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

Welcome to our Careers section! We hire talented, dedicated, and driven individuals—the best and the brightest from all over the world. Join us as we develop and deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

• Provide immediate response to customer support inquiries via phone or iService (the TrakCare ticketing system).


• Ensure iService tickets contain sufficient information and detail for second-line support to work with, according to the minimum datasets laid out.


• Where possible, provide immediate resolution to support inquiries. Alternatively, triage the inquiry and determine the best person to pass it to.


• Develop and maintain a set of Standard Operating Procedures for responding to common and/or repeatable inquiries.


• Timely notification to the Incident Manager of any issue that may impede immediate response or customer satisfaction.


• Liaising with other departments to ensure appropriate activity on iService.


• Assist the Incident Manager with the monitoring, management, and processing of iService queues.


• Provide regular reports to management and customers as requested.


• Acquire new skills by assuming additional responsibilities as requested.


• Additional responsibilities as determined by management.

• IT or health-based degree or 2 years related experience.


• Friendly and professional verbal and written communication skills demonstrated by prior customer service experience.


• Good organisation skills with demonstrable attention to detail.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

InterSystems is committed to equal employment opportunity for all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. If you require accommodation in the job application process, please call . For more information, please review our EEO information.

Data Protection Information Notice: At InterSystems, we take your privacy seriously. Our notice outlines how we collect, use, and protect your information throughout the application process. It includes:

• The types of personal data you provide;


• How and why we process your data;


• Who may access or receive your data;


• Possible transfers of your data abroad (if at all).

Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

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