What Jobs are available for Technical Analyst in the United Arab Emirates?

A leading Talent Acquisition Company in Saudi Arabia is seeking a skilled Technical Analyst specializing in Enterprise Content Management (ECM) to join our team. The role involves analyzing and designing technical solutions aligned with ECM strategies to improve content management processes.

The candidate will guide the integration of ECM systems with other business applications, ensuring they meet user needs and comply with company policies. The role requires identifying areas for improvement and providing innovative solutions to enhance business outcomes.

Location: Onsite in Saudi Arabia

1. Analyze business requirements through information-gathering sessions with users, document understanding of business needs, and map them to SAP business processes.
2. Implement ECM solutions and integrate them with relevant systems.
3. Provide post-go-live support, handle enhancements, and resolve issues.
4. Manage daily user issues related to business processes.
5. Conduct ECM training for various roles within the organization.
6. Train junior consultants to handle SAP Content Management.
7. Design and implement enterprise-wide system architectures for ECM deployments, including sizing, scaling, installation, and configuration.
8. Serve as an authority on architecting enterprise architecture to manage large volumes of content from sources like SAP data, email, documents, and images.
9. Design and develop applications, forms, reports, and workflows using OpenText Content Server.
10. Build and modify workflows, forms, reports, and taxonomy/metadata in OpenText Content Server to meet ongoing needs.
11. Collaborate on requirements and solution design.
12. Provide estimates and prepare technical specifications based on functional requirements.
13. Design and code solutions following development standards.
14. Perform quality checks on development outputs.
15. Experience with capture (OCR) technologies.

• Bachelor’s degree in Computer Engineering, Computer Science, or Information Systems.
• Minimum of 9 years' experience in ECM with OpenText.
• At least 1 year of experience in S/4HANA end-to-end implementation.
• At least 2 years of SAP ECC project implementation experience.
• Strong written and verbal communication skills in English.
• Ability to work independently with minimal supervision.

A leading Talent Acquisition Company in Saudi Arabia is seeking a detail-oriented Technical Analyst specializing in ABAP Development to join our esteemed team in Saudi Arabia. The successful candidate will play an essential role in transforming business requirements into technical solutions using ABAP programming. The Technical Analyst (ABAP Developer) will collaborate with various stakeholders to ensure that SAP systems are aligned with organizational goals and optimized for performance.

Responsibilities include analyzing, designing, and implementing technical solutions within the SAP environment, as well as providing support and enhancements to existing applications. This role requires a strong understanding of ABAP programming principles and effective communication skills to liaise with functional and technical teams.

1. Read and understand Functional Specifications (FS) before development and write detailed Technical Specifications (TS) after development.
2. Send weekly reports detailing work progress, including expected completion dates and percentage of completion.
3. Act as the technical expert, ensuring quick identification of application issues and providing timely solutions.
4. Develop detailed plans and accurate estimates for build, system testing, and implementation phases.
5. Translate business requirements into technical program specifications, code, test, and debug programs.
6. Develop, document, and execute unit tests, system tests, integration tests, and acceptance tests using testing tools for high-complexity functions.
7. Perform performance tuning to enhance system performance across multiple functions.
8. Engage with other technical team members in designing, delivering, and deploying solutions.
9. Ensure system activities, including monitoring technical architecture (scalability, availability, archiving), meet all SLAs.
10. Manage operational support, perform routine maintenance, and provide on-call support as required.
11. Undertake performance tuning activities for SAP integration processes.
12. Mentor and coach junior developers.
13. Provide consulting services on new and existing initiatives.

1. Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or related discipline.
2. Minimum of 8 years’ experience in SAP ABAP programming.
3. At least 3 years’ experience in Workflow programming.
4. At least 3 years’ experience in ASAP WebDynpro development and programming.
5. At least 3 years’ experience in designing and programming Adobe Forms.
6. Minimum of 1 year’s experience in FIORI design and development.
7. Must hold SAP Certified Development Associate ABAP I.
8. At least 1 year of experience in S/4HANA end-to-end implementation.
9. At least 2 years’ experience in SAP ECC project implementations.
10. Strong written and oral communication skills in English.
11. Ability to work independently with minimal supervision.

Technical Analyst Card Solutions-ITD (Outsource)

United Arab Emirates

Role : Technical Analyst Card Solutions (Outsource)
Location : AUH -Bateen

Role Purpose:
Manage all enhancements in Cards Management System.

• Facilitates channels in communicating with cards management system for digital and other projects.
• Manage all enhancements in Cards Management System.
• Support cards management system for production issues.
• Help the team in implementing the payment scheme compliance and mandates.
• Support all critical issues 24/7 to instantly recover, minimize the downtime and avoid re-occurrence.
• Plans and closely interacts with Demand Management, digital Channels, e-Banking Manager (Retail), and Cards Manager to develop and participate in defining and executing ADIB digital transformation strategy, responsible to implement Agile methodologies, review business requirements, liaise with Internal / External parties to find and supervise the evaluation of a suitable solution, proposes enhancements to business / technical processes for better automation of respective business area, oversees project activities and ensures that implementation is as per defined standards.
• Work alongside, support, and motivate delivery teams, and manage stakeholder expectations. Help the team to ensure product, project and roadmap delivery using the appropriate methodologies.
• Providing input to and influencing the development of the strategy for IT. Scanning opportunities to enhance the delivery of IT related services to stakeholders.
• Play an influential role in IT Management Team to ensure the activities of IT Project Delivery and Development are aligned to the operational and strategic plans.
• Escalate impediments, manage risks, ensure value delivery and drive continuous improvements within Agile delivery squads.
• Forming partnerships with providers, suppliers and contract resources to help deliver pre-requisite functionality or hardware when required for new projects, proposals, bids, and special initiatives to be carried-out.
• Establish a Centre of Excellence for Integration Services to cater application-integration and information-mediation needs with a robust design, scalable architecture. Identify the potential areas of the focus for development aligned to ADIBs digital initiatives.
• At the portfolio or program level, establish the right processes for managing a portfolio of work in an Agile way and manage delivery supported by automated code integration, build and deployment embedded in the DevOps tools and concept.
• Attend the Market Seminars and Industry Forums to keep abreast with the latest technological trends and best practices and implements the best practices for the Bank. Provide Business Presentations of Technology and latest technology in a business savvy format.

Operational Excellence:

Assist in managing the Cards Services; implement Enhancements and customization for the same.

Recommend applicable ITIL standards or other suitable standards for the IT Infrastructure in terms of, but not limited to, Operational Planning, Availability Planning, Change Control Planning etc.

Work to schedule and assign Staff to ensure that applications satisfy Users’ needs and are completed within agreed upon time parameters.

Ensures that availability and application performance targets are met for the cards services that optimum service levels are required.

Others:

Execute the adhoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related to ADIB group including international expansion.

Ensure appropriate department requirements are defined and in line with ADIB International Expansion related to the above functions.

Ensure satisfactory department audit with no high risk finding on section. Any finding to be resolved within agreed time (with Audit and Management) (Quarterly)

Achieve satisfactory audit rating / control.

Key Accountabilities of the role

Strategy and Operational Planning

Actively participate and provide inputs for the development of Business Strategy and Operational plans and act as a moderator and facilitator for the new Systems/Enhancement.

Industry Awareness

Familiarize with the Technology Trends, Strategic use of technology by peers.

Attend workshops and seminars to keep abreast with the latest developments.

Project Execution

Participate in the preparations of Project Planning Documents, Scheduling, Resources Planning, Cost Estimating and Budgeting, RISK Management for the Vendor acquired Systems for Cards Department.

Implement ITIL standards wherever applicable for the Software related issues.

In-house Application Development

Act as a design lead and procure accurate, unambiguous Business Requirements from the Business units and break them by WBS to assign the tasks to System Analyst/Programmers for delivery.

Operational Support

Implement measures, relevant KPI’s and other controls to monitor the performance of the application.

Continuously monitor and enhance the technology, policies, and procedures of the supporting infrastructure to provide the optimum returns for the Stakeholders.

Ensures to follow required documentation and standard in all new enhancements.

Business Strategic Partnership Programs

Establish partnerships with the Business Stakeholders for a pro-active approach and constant feedback to assess the operational requirements and process automation to remedy issues on a short term and long term basis.

People

Work with all stakeholders in a cohesive and professional manner.

Communication

Conduct regular team meetings, one to one meetings with the team, business and the manager to have a high level of communication culture.

Information Security

Maintain information security related to ADIB, throughout the period of employment.

As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk.

Documentation / Process Ownership

The incumbent is responsible to follow documentation required for a particular process.

Specialist Skills / Technical Knowledge Required for this role:

Experience in IT environment and EFT/Cards Business and IT /Interchange VISA and MasterCard regulation and compliances , Supervisory, communication and Analytical skills

• Project Management Skills preferably PMP certified.
• Four years BS (CS) Degree preferably MS (CS).
• Excellent knowledge of Cards domain and cards latest technologies like Tokenization.
• Excellent knowledge of Cards application Prime4, Online and Fraud Guard.
• Excellent knowledge of VTS, Master card simulator and HSM.
• Excellent knowledge of working with Prime SDK/API and middle ware like ESB.
• Excellent knowledge of payment schemes mandates/compliance.
• Excellent knowledge of Oracle PL/sql, Linux and other relevant tools.
• Excellent analytical, trouble shooting and problem solving skills.
• Excellent technical knowledge.

Excellent analytical, communication and decision making skills

-10 years’ experience with minimum 5 years of Cards issuance for working on Prime4/Online and FG.

• Job Identification 2723

Abu Dhabi, United Arab Emirates | Posted on 04/17/2025

We are seeking an experienced Business Analyst with 5+ years of hands-on experience in documenting client requirements and developing business end-to-end functionality for enterprise systems.

Responsibilities:

1. Requirements Induction: Conduct detailed sessions with clients and stakeholders to gather, document, and analyze existing business requirements for the SwiftAssess product.
2. Requirements Analysis: Ensure requirements are clear, concise, complete, consistent, and traceable.
3. End-to-End Functionality Documentation: Document detailed workflows, process flows, use cases, user stories, and functional specifications related to SwiftAssess.
4. Product Backlog Management: Collaborate with the Product Owner to prioritize and maintain the product backlog, reflecting client needs and business value.
5. Stakeholder Collaboration: Work closely with product managers, developers, designers, and QA teams to ensure understanding of requirements and solutions.
6. Solution Design: Contribute to designing features and functionalities aligned with client requirements and business goals.
7. Communication: Effectively communicate specifications to both technical and non-technical stakeholders.
8. Validation and Testing: Participate in validation phases to ensure functionalities meet requirements.
9. Product Knowledge & Market Awareness: Maintain deep understanding of SwiftAssess and stay updated with industry trends in assessment software and EdTech.

Requirements:

• Bachelor's or Master's degree in Computer Science, Business Administration, or related field (or equivalent experience).
• Proven 5+ years experience as a Business Analyst in the software industry.
• Experience with assessment software or in EdTech is highly desirable.
• Proficiency in documenting processes using Use Cases, User Stories, Process Flow Diagrams, UML diagrams, Wireframes.
• Excellent communication and interpersonal skills, with collaborative team experience.
• Understanding of Agile/Scrum methodologies.
• Preferred: Experience in EdTech or the educational sector.
• Preferred: Candidate based in UAE and self-sponsored.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills