260 Technical Assistance jobs in the United Arab Emirates

Organization

Arab Monetary Fund

Opening Date

Thursday, September 5, 2024 - 12:00 - Tuesday, December 31, 2024 - 12:00

The Arab Monetary Fund is seeking to recruit a "Operations Officer", for its Technical Assistance & Resources' Mobilization Division. 

About the Arab Monetary Fund (AMF)

The Arab Monetary Fund is a regional Arab financial institution founded in 1976 and aims to strengthen its member countries' economic, financial, and monetary stability (22 countries). It also aims at laying the monetary foundations for Arab economic integration and promoting economic development in Arab countries.

To achieve the previous objectives, the AMF provides, enter ilia, short-term and medium-term credit facilities to member states to assist in supporting external sector stability and financing their overall balance of payments deficits. The AMF also contributes toward building capacity through training programs, technical assistance, and several technical working groups covering monetary, fiscal, financial, and statistical issues, among other topics. 

About the Technical Assistance & Resources' Mobilization Division

The Technical Assistance & Resources Mobilization Division is one of four divisions within the Capacity Development and Innovation Department. It leads and coordinates all AMF TA's programs, peer-to-peer learning and special thematic initiatives and manages and mobilizes the necessary resources to support capacity development activities. The division provides demand-driven and tailor-made technical assistance to help member countries formulate and implement appropriate economic policy, build effective economic institutions and functional capacities, and shape national thematic initiatives and strategies for wider economic stability and sustainable growth objectives, with the ultimate goal of creating an enabling environment that facilitates change over extended time horizons.

Job purpose:

The Operations Officer will work under the supervision of the division chief. The selected candidate will support the administration of the work plans and the day-to-day TA division activities, including budgeting operations, reporting, and dissemination. The job involves frequent interaction with other AMF departments and units, government officials, consultants, and external organizations.

Accountability and key responsibilities

The Operations Officer's duties and accountabilities include, but are not limited to, the following:

• Conducts day-to-day activities in line with stipulated policies and procedures.
• Develops and maintains, in close collaboration with the IT team, the AMF's consultant's database and ensures easy access to it by the technical assistance team.
• Leads the development and monitoring of the division's annual work plan and budget, including providing administrative and operational accounting services.
• Ensures that operational activities are executed within the allotted budget and timelines, identifies issues, collects data, establishes facts, and draws valid conclusions as required.
• Manages, maintains, and improves the division's administrative record management system in line with AMF policies and procedures.
• Follows activities and deliverables and ensures the timely collection and analysis of the data required to track performance against the division logical framework indicators and check that the appropriateness of the indicators is reviewed periodically.
• Works closely with the division chief and an external consultant to develop a robust monitoring and evaluation (M&E) system.
• Coordinates inputs to periodic reports for senior management and board meetings and delivers presentations to internal performance review meetings, as required.
• Builds and maintains strong relationships with both existing and new sub-contractors and suppliers and liaises with the other AMF's internal departments and units (legal, finance, support service, procurement, etc.) for a smooth and quick turnaround of operations.
• Organizes and coordinates the division's events, internally and externally, including regular division team meetings to follow up on operational updates, issues, and ideas.
• Engages closely with AMF's IT team and provides updates on technical assistance and partnership activities for the AMF website.
• Engages closely with the internal communication team and assures the quality and consistency of all division's products and services, including documents, publications, and promotional material.
• Acts as the division's focal point for risk management, ensures that administrative issues and identified risks are handled and resolved accurately and quickly, and the division's policies, procedures, and risk register are up to date.
• Contributes to identifying improvements to the division's policies and implements procedures and controls covering all areas of activity to fulfill all relevant procedural requirements while delivering high-quality and cost-effective results.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.
• Other duties and responsibilities as assigned by the division chief from time to time.

Qualifications & experience required

• A master's degree from a reputable university with a distinguished academic record in business administration or related fields is required.
• A minimum of 7 years of relevant experience with some technical knowledge in public finance, financial sector development, and public digital infrastructure.
• Strong organizational skills, associated with excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Good analytical skills and technical competence in the area of the division's objectives.
• Advanced skills in project cycle activities and good knowledge and understanding of the activities, policies, and procedures of multilateral and bilateral financial institutions. Prior work in similar organizations is an advantage.
• Advanced knowledge of business operations management software, data analytics and programing applications.
• Excellent communication and writing skills in Arabic and English, including the ability to prepare reports and analyses, make presentations and routine correspondence. French, as a third language, is a solid advantage.
• Ability to create and maintain good working relationships with officials in member countries as well as with international financial institutions' partners and facilitate contacts and meetings with them and other stakeholders.

The AMF offers competitive terms of service in accordance with the applicable employment policy, which includes tax free salary, housing allowance, furniture allowance, air ticket allowance, education allowance, and defined life and medical insurance.

Only short-listed candidates will be contacted.

Senior Officer, Technical Assistance in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities

The key activities include, but are not limited to, the following:

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor's degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

Technical Support Engineer Role Overview

The Technical Support Engineer is a vital position within our organization, responsible for providing expert technical assistance to customers and internal teams. This role requires strong analytical skills, effective communication, and a passion for customer success.

• Provide fast and efficient resolution to customers' technical issues, operating as the go-to technical expert for HERE products.
• Support developers using HERE Location APIs, author code samples, tutorials, and technical articles for the developer community.
• Manage incident response and escalation, facilitate root cause analysis, and improve the product portfolio by providing customer insights and requirements for product development and innovation.
• Drive innovation, break silos, and challenge the status quo in pursuit of customer success.

Required Skills and Qualifications

• Hold a degree in Computer Science or related fields.
• Possess strong problem-solving, analytical, and troubleshooting abilities.
• Have solid experience with SQL, GIS, DBMS required, with experience in Java, C++, Python, and web development recommended.
• Experience in mobile application development, APIs, SDK (iOS/Android) recommended, familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering, and traffic preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience, with 2+ years in technical pre-sales, technical customer support, technical consulting, or similar customer-facing roles.
• Native Arabic speaker, business fluent in English.
• Incident and escalation management experience in 24/7 mission-critical systems.

What We Offer

• An opportunity to work with extraordinary people.
• Intellectually challenging problems to solve.
• Variety in project types, lots of innovation, and emphasis on making processes efficient.

Senior Officer, Technical Assistance in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities

The key activities include, but are not limited to, the following:

• Identify and propose improvements to the section’s policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section’s policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund’s mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section’s objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor’s degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

Organization
Arab Monetary Fund
Opening Date
Monday, December 23, 2024 - 12:00 - Monday, June 30, 2025 - 12:00

The Arab Monetary Fund aims to onboard a "Senior Officer, Technical Assistance" in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose
The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities
The key activities include, but are not limited to, the following:

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation. 
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor's degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities :

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting : Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration : Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance : Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training : Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management : Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation : Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support : Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration : Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Senior Officer, Technical Assistance - Arab Monetary Fund

The Arab Monetary Fund aims to onboard a "Senior Officer, Technical Assistance" in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will conduct research, support the development and implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

• Identify and propose improvements to the section’s policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section’s policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund’s mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section’s objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

• A minimum of 7 years of experience in financial sector policy development with valuable exposure to program management is required. Regional and international experience is a solid advantage
• Master's degree in monetary economics, financial economics, law, international relations or a related field
• Bachelor’s degree in economics, law, international relations or a related field
• Excellent communication and writing skills in Arabic and English. French, as a third language, is a solid advantage

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

• Mid-Senior level

• Full-time

• Management

• Business Consulting and Services

Job Title: Customer Support Specialist

About the Role:

• As a key member of our team, you will be responsible for providing high-level customer service and support to clients across all banking services.

Your Key Responsibilities will include:

• Providing end-to-end support to clients on all banking matters.
• Ensuring that all client services are optimized to provide the best possible customer experience.
• Liaising with internal departments to resolve operational issues.
• Handling customer inquiries and resolving complaints in a timely manner.
• Coverage of various banking processes, including CBV, RCSA, and BIA.
• Maintaining accurate records and reporting any discrepancies or missing data to management.
• Assisting in the development and implementation of new processes to improve customer service.

Requirements:

• Bachelor's degree in a relevant field.
• 3+ years of experience in a similar role.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Good knowledge of cash management services and corporate banking products.
• Familiarity with AML and compliance regulations.
• Strong time management and organizational skills.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and professional development opportunities.
• A competitive salary and benefits package.