700 Technical Assistance jobs in the United Arab Emirates

Job Brief:

Roles & Responsibilities:

1. Corrective and preventive maintenance for (Third line and fourth line).
2. Managing of repair operation and replace the major equipment group.
3. Maintenance of electrical and electronic system.
4. Supply chain for parts according to the applicable system.
5. Fault detection.
6. Technical Assistance will be allocated across UAE.

Employment Type: Full Time

Company Industry:

• Defence
• Military
• Government

Department / Functional Area: MEP (Mechanical, Electrical, Plumbing)

Education: ITI / Graduate

Desired Profile:

Technical Assistance will be allocated across UAE.

Yazwaa Recruitment was founded to build a better service structure for the respective target market, ensuring manpower supply all over the UAE. Yazwaa aims to provide consistently excellent service to all our new and existing clients at all times.

Contact Information:

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• Phone: +971
• Mobile:

Job Brief:

Roles & Responsibilities:

1. Corrective and preventive maintenance for (Third line and fourth line).
2. Managing of repair operation and replace the major equipment group.
3. Maintenance of electrical and electronic system.
4. Supply chain for parts according to the applicable system.
5. Fault detection.
6. Technical Assistance will be allocated across UAE.

Employment Type: Full Time

Company Industry:

• Defence
• Military
• Government

Department / Functional Area: MEP (Mechanical, Electrical, Plumbing)

Education: ITI / Graduate

Desired Profile:

Technical Assistance will be allocated across UAE.

Yazwaa Recruitment was founded to build a better service structure for the respective target market, ensuring manpower supply all over the UAE. Yazwaa aims to provide consistently excellent service to all our new and existing clients at all times.

Contact Information:

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• Phone: +971
• Mobile:

Organization

Arab Monetary Fund

Opening Date

Monday, December 23, 2024 - 12 : 00-Monday, June 30, 2025 - 12 : 00

The Arab Monetary Fund aims to onboard a "Senior Officer, Technical Assistance" in the Capacity Development and Innovation Department, reporting to the Division Chief, Technical Assistance.

Job Purpose

The Senior technical assistance officer will primarily coordinate, deliver technical assistance and peer-to-peer activities in the area of central banking and financial sector development. They will be responsible to conduct research, support the development and the implementation of other technical assistance programs and initiatives, as well as the overall work of the section.

Key Accountability Areas and Activities

The key activities include, but are not limited to, the following :

• Identify and propose improvements to the section's policies, procedures, and controls to ensure compliance and deliver high-quality, cost-effective results.
• Contribute to management and enhancement of the section's administrative record management system in accordance with the organizational policies.
• Prepare project proposals, coordinating input from internal subject matter experts and, where appropriate, external experts and international or regional partners.
• Organize and lead technical assistance missions, manage specific project components, coordinates team member contributions and manage and secure quality assurance reviews and production of comprehensive technical assistance reports.
• Ensure consistent follow-up with countries on technical assistance reports and recommendations, tracking progress with measurable indicators and compiling data to support project monitoring and impact evaluation.
• Assess the effectiveness of technical assistance recommendations, identifying any necessary mitigation measures or additional support as needed.
• Organize and actively participate in policy workshops and events, providing technical expertise to support negotiation and refinement of policy proposals.
• Prepare detailed policy proposals and frameworks based on in-depth research and analysis, aligning them with regional economic objectives and international best practices.
• Conduct research on various aspects of economic stability and sustainable development, such as market trends, regulatory changes, and digital transformation.
• Ensure operational activities are executed within the allocated budget and timelines, identifying issues, gathering data, establishing facts, and drawing valid conclusions as needed.
• Leverage lessons learned from field experience to identify improvements in the section's policies, implementing procedures and controls across all areas of activity to meet procedural requirements and delivering high-quality, cost-effective results.
• Communicate with internal and external audiences regarding technical assistance policies and projects, contributing to the preparation and dissemination of information about technical assistance and peer-to-peer learning activities and promoting the fund's mandate for delivering capacity development programs.
• Collaborate with internal departments and external stakeholders (e.g., consultants) to support the section's objectives.
• Facilitate cross-departmental collaboration to integrate project efforts effectively, addressing interdepartmental challenges and promoting a unified approach to technical assistance program execution.

Qualifications and Requirements

We offer an attractive package of benefits aligned with our employment policies, including a tax-free salary and supplementary allowances as housing, furniture and air ticket, schooling, and comprehensive medical insurance.

Only shortlisted candidates will be contacted.

The IT Support Professional will provide technical assistance to colleagues and guests ensuring seamless technology operations across various settings.

This role involves troubleshooting and resolving IT-related issues, conducting user onboarding and offboarding, managing incident workflows, escalating when necessary, and delivering support across all levels of the organization.

• Provide high-quality technical support to staff and visitors.
• Log, troubleshoot, and resolve IT-related incidents.
• Manage user onboarding and offboarding processes.
• Escalate incidents as required.
• Deliver support across all levels of the organization.

To succeed in this role, you must be a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience.

Strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding, offboarding, and Microsoft licensing are essential.

Join a team that values innovation, creativity, and customer satisfaction. We strive to create an exceptional work environment where our employees can grow and thrive.

Job Description

The IT Help Desk Support position is a crucial role within an organization, responsible for ensuring the smooth operation of computer systems and providing technical assistance to end-users. The role involves diagnosing and resolving hardware, software, and networking issues quickly to maintain user productivity. This position requires excellent problem-solving skills, a friendly demeanor, and the ability to communicate technical information effectively to both technical and non-technical staff. The IT Help Desk Support is often the first point of contact for IT-related queries, making customer service skills essential. The ideal candidate will possess a strong understanding of various operating systems and IT applications, coupled with a willingness to keep up with the latest IT developments.

Responsibilities

• Provide first-level technical support to end-users for hardware and software issues.
• Respond to queries via email, chat, or phone in a timely manner.
• Diagnose and troubleshoot technical problems by asking precise questions.
• Document user problems and resolutions in a clear and concise manner.
• Install, configure, and update computer hardware and operating systems.
• Manage user access and permissions for various software applications.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Assist in the setup and configuration of new computer systems and devices.
• Escalate unresolved issues to higher-level IT support staff as necessary.
• Provide regular status updates to users and management regarding ongoing issues.
• Conduct routine maintenance to ensure systems operate efficiently and securely.
• Educate users on basic troubleshooting steps and tips to avoid common issues.

Requirements

• Associate's degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT help desk technician or other IT support role.
• Expertise in Microsoft Windows, macOS, and common office productivity software.
• Strong knowledge of networking fundamentals and computer hardware components.
• Excellent problem-solving skills with an analytical and customer-focused approach.
• Ability to explain technical issues to users in a clear and comprehensible manner.
• Excellent verbal and written communication skills, with attention to detail.
• ITIL or CompTIA A+ certification is a plus but not mandatory.
• Experience with help desk and remote support tools and software.
• Ability to work independently and as part of a collaborative team.

We are looking for a motivated Junior IT Help Desk Support to join our team.

What you'll do:

• Troubleshoot and resolve network and system issues.
• Configure and install IT solutions.
• Set up new users and manage security passwords.
• Communicate technical issues clearly to users.
• Learn and grow with new technical concepts.

Preferred/Advantageous Skills:

• Experience with Microsoft 365 administration.
• Experience with Active Directory.
• Strong general computer proficiency.

Background/Qualifications:

• 1 year of experience in a similar position is advantageous (not mandatory).
• Bachelor's degree in IT, Computer Science, or related field is advantageous.

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

Application Question(s):

• Are you familiar with Microsoft 365 administration or Active Directory?
• Are you available to join immediately if selected?

Experience:

• IT support or help desk : 1 year (Required)

We are looking to hire an IT Helpdesk Technician who is motivated and customer-focused is required to join our IT department.

As the successful candidate, you will be responsible for providing first-line technical support to employees, troubleshooting hardware and software issues, and ensuring smooth operations across the organization for the IT department.

• Respond to IT service requests and incidents via telephone, email, ticketing system, or site visit, if necessary.
• Troubleshoot and resolve problems with hardware, software, and networks.
• Including desktops, laptops, printers, and mobile devices, install, configure, and maintain IT equipment.
• Provide support for managing user accounts and controlling access permissions to systems
• Maintain accurate documentation of incidents, solutions, and IT procedures.
• Provide guidance and training to end-users on IT best practices and tools
• Support IT projects and system upgrades as needed

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

As an IT Help Desk Support professional, you will be the frontline of technical support for end-users within an organization. Your role is crucial in ensuring that employees have the tools and advice they need to perform their duties effectively. This position requires a deep understanding of computer software and hardware, excellent problem-solving skills, and a knack for addressing and resolving technical issues promptly. You'll handle everything from password resets and operating system malfunctions to network and connectivity issues, ensuring minimum downtime and enhancing overall productivity. In addition to technical skills, you must have excellent communication abilities, as you will often need to explain complex issues in simple, understandable terms.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues efficiently and accurately.
• Follow standard service desk procedures; log all interactions in the helpdesk ticketing system.
• Diagnose and resolve technical hardware and software issues on Windows and Mac platforms.
• Research questions using available information resources to deliver accurate solutions.
• Advise users on appropriate actions and guide them through the problem-solving process.
• Track and route problems and requests, and document resolutions for future reference.
• Identify and escalate priority issues to higher-level support or management when necessary.
• Stay current with system information, changes, and updates and communicate them to staff.
• Create step-by-step training material and conduct training sessions for users.
• Work closely with other IT team members to ensure quality support is provided.
• Monitor and respond to IT support requests via email, phone, or helpdesk system promptly.
• Maintain inventory of all equipment, software, and license users for record-keeping and audits.

Requirements

• Proven working experience in providing IT help desk support in a corporate setting.
• Strong knowledge of Windows/Mac OS environments and productivity software such as MS Office.
• Excellent problem-solving abilities and the capability to think analytically under pressure.
• Exceptional oral and written communication skills, capable of simplifying technical jargon.
• Advanced technical support knowledge of mobile devices and other tech peripherals.
• Familiarity with remote desktop applications, helpdesk software, and support ticket systems.
• Highly customer-oriented and patient, with a focus on providing high-quality service.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• IT certifications such as CompTIA A+, Network+, or similar are a plus.
• Ability to work flexible hours, including some evenings and weekends, to support business needs.

Your tasks

• Administrative Support: Assist the Project Manager with scheduling meetings, preparing agendas, and recording minutes
• Documentation Management: Maintain and update all project documentation, including project plans, status reports, technical specifications, and user manuals. Ensure all documents are accurate and easily accessible
• Task Coordination: Track project tasks and deadlines, following up with team members to ensure deliverables are completed on time
• Communication: Facilitate communication between the project team, stakeholders, and external vendors. Prepare and distribute project updates and reports
• Resource Management: Help monitoring project resources, and report any discrepancies
• Risk and Issue Tracking: Assist in identifying and tracking project risks and issues, escalating them to the Project Manager when necessary
• Technical Support: provide assistance and support to the project team

Your profile

• Associate's or Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or business administration
• Certified Associate in Project Management (CAPM) certification is a plus
• Proven experience in a project-based role
• Strong organizational and time-management skills
• Excellent written and verbal communication skills in Arabic and English
• Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project) and Microsoft Office Suite

We offer

• Participation in interesting, challenging and future-shaping projects nationally and internationally
• Flexible working hours
• Targeted further development of your methodological toolset and personal competencies
• Distinctive team atmosphere within our family-owned company
• Holistic climate protection policy

About Us
THOST is one of the leading German companies in project management. From our locations in Germany and abroad, we manage complex projects in the fields of real estate, mobility, IT, plant engineering, infrastructure and energy. With our broad expertise in project management, we serve national and international industrial clients as well as public and private investors.

Projects are our world