273 Technical Assistance jobs in the United Arab Emirates

Organization

Arab Monetary Fund

Opening Date

Thursday, September 5, 2024 - 12:00-Tuesday, December 31, 2024 - 12:00

The Arab Monetary Fund is seeking to recruit a “Operations Officer”, for its Technical Assistance & Resources’ MobilizationDivision.

About the Arab Monetary Fund (AMF)

The Arab Monetary Fund is a regional Arab financial institution founded in 1976 and aims to strengthen its member countries' economic, financial, and monetary stability (22 countries). It also aims at laying the monetary foundations for Arab economic integration and promoting economic development in Arab countries.

To achieve the previous objectives, the AMF provides, enter ilia, short-term and medium-term credit facilities to member states to assist in supporting external sector stability and financing their overall balance of payments deficits. The AMF also contributes toward building capacity through training programs, technical assistance, and several technical working groups covering monetary, fiscal, financial, and statistical issues, among other topics.

About the Technical Assistance & Resources’ Mobilization Division

The Technical Assistance & Resources Mobilization Division is one of four divisions within the Capacity Development and Innovation Department. It leads and coordinates all AMF TA’s programs, peer-to-peer learning and special thematic initiatives and manages and mobilizes the necessary resources to support capacity development activities. The division provides demand-driven and tailor-made technical assistance to help member countries formulate and implement appropriate economic policy, build effective economic institutions and functional capacities, and shape national thematic initiatives and strategies for wider economic stability and sustainable growth objectives, with the ultimate goal of creating an enabling environment that facilitates change over extended time horizons.

Job purpose:

The Operations Officer will work under the supervision of the division chief. The selected candidate will support the administration of the work plans and the day-to-day TA division activities, including budgeting operations, reporting, and dissemination. The job involves frequent interaction with other AMF departments and units, government officials, consultants, and external organizations.

Accountability and key responsibilities

The Operations Officer’s duties and accountabilities include, but are not limited to, the following:

• Conducts day-to-day activities in line with stipulated policies and procedures.
• Develops and maintains, in close collaboration with the IT team, the AMF’s consultant’s database and ensures easy access to it by the technical assistance team.
• Leads the development and monitoring of the division's annual work plan and budget, including providing administrative and operational accounting services.
• Ensures that operational activities are executed within the allotted budget and timelines, identifies issues, collects data, establishes facts, and draws valid conclusions as required.
• Manages, maintains, and improves the division's administrative record management system in line with AMF policies and procedures.
• Follows activities and deliverables and ensures the timely collection and analysis of the data required to track performance against the division logical framework indicators and check that the appropriateness of the indicators is reviewed periodically.
• Works closely with the division chief and an external consultant to develop a robust monitoring and evaluation (M&E) system.
• Coordinates inputs to periodic reports for senior management and board meetings and delivers presentations to internal performance review meetings, as required.
• Builds and maintains strong relationships with both existing and new sub-contractors and suppliers and liaises with the other AMF’s internal departments and units (legal, finance, support service, procurement, etc.) for a smooth and quick turnaround of operations.
• Organizes and coordinates the division's events, internally and externally, including regular division team meetings to follow up on operational updates, issues, and ideas.
• Engages closely with AMF’s IT team and provides updates on technical assistance and partnership activities for the AMF website.
• Engages closely with the internal communication team and assures the quality and consistency of all division’s products and services, including documents, publications, and promotional material.
• Acts as the division’s focal point for risk management, ensures that administrative issues and identified risks are handled and resolved accurately and quickly, and the division’s policies, procedures, and risk register are up to date.
• Contributes to identifying improvements to the division’s policies and implements procedures and controls covering all areas of activity to fulfill all relevant procedural requirements while delivering high-quality and cost-effective results.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.
• Other duties and responsibilities as assigned by the division chief from time to time.

Qualifications & experience required

• A master's degree from a reputable university with a distinguished academic record in business administration or related fields is required.
• A minimum of 7 years of relevant experience with some technical knowledge in public finance, financial sector development, and public digital infrastructure.
• Strong organizational skills, associated with excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Good analytical skills and technical competence in the area of the division’s objectives.
• Advanced skills in project cycle activities and good knowledge and understanding of the activities, policies, and procedures of multilateral and bilateral financial institutions. Prior work in similar organizations is an advantage.
• Advanced knowledge of business operations management software, data analytics and programing applications.
• Excellent communication and writing skills in Arabic and English, including the ability to prepare reports and analyses, make presentations and routine correspondence. French, as a third language, is a solid advantage.
• Ability to create and maintain good working relationships with officials in member countries as well as with international financial institutions’ partners and facilitate contacts and meetings with them and other stakeholders.

The AMF offers competitive terms of service in accordance with the applicable employment policy, which includes tax free salary, housing allowance, furniture allowance, air ticket allowance, education allowance, and defined life and medical insurance.

Only short-listed candidates will be contacted.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

Our company is seeking a skilled Service Desk Agent fluent in Arabic and English to assist clients with their inquiries and issues.

The ideal candidate will possess strong technical knowledge and customer service skills to effectively help clients resolve problems efficiently.

• Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues to resolve client problems quickly.
• Provide remote access to guide users in resolving issues and offer troubleshooting support.
• Elevate unresolved queries to the next level of support ensuring timely resolution.
• Maintain accurate records of all interactions and steps taken to track progress.
• Follow established procedures for escalating unresolved issues to ensure seamless problem-solving.
• Deliver exceptional customer service and prioritize user satisfaction.

• A minimum of 1-3 years experience in a similar role.
• Fluency in Arabic and proficiency in English.
• Demonstrated problem-solving skills and attention to detail.
• Excellent interpersonal and communication abilities.
• The ability to work effectively under pressure in a fast-paced environment.

We are committed to delivering high-quality services and providing a supportive work environment that fosters growth and development.

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

Job Overview

Join our vibrant team as a Trainer, where you will play a key role in the planning, preparation, delivery, documentation, and reporting of training activities within a contact center environment for Customer Service Advisors. You will be responsible for delivering onboarding training to all new hires, providing ongoing support throughout their initial training phase and as they transition to live operations. This includes offering feedback, facilitating role plays and focus groups, and leading other learning activities aimed at enhancing their skills and knowledge. In addition, you may occasionally handle customer service calls to mentor team members and demonstrate effective call behaviors and techniques in real time.

• Accountable for achieving individual training performance metrics, including readiness feedback and certification outcomes.
• Conduct recurrent training sessions and meetings during updates related to policies, procedures, marketing initiatives, and protocols.
• Collaborate with internal Quality Assurance teams to conduct formal and informal training needs assessments, identify skill gaps, and drive continuous improvement in training content and delivery.
• Partner with various departments to define training deliverables, set clear expectations, assess risks, and address specific training requirements for Customer Service Advisors.
• Utilize a range of effective presentation and facilitation techniques, including role-playing exercises, simulations, team activities, group discussions, video content, and lectures.
• Design, develop, and manage training materials for onboarding, upskilling, and redeployment of advisors.
• Deliver, evaluate, and maintain training programs focused on enhancing product knowledge, process awareness, system proficiency, and call-handling skills to meet organizational learning needs.
• Stay up to date with product knowledge by handling live calls, participating in cross-functional meetings, and conducting side-by-side observations.
• Maintain a comprehensive knowledge base in collaboration with the QA team and facilitate monthly assessments to identify and address knowledge gaps.
• Lead initiatives to continuously improve advisors’ communication and soft skills, with a focus on enhancing English speaking and writing abilities.

• Bachelor’s degree in Business, Communication, or a related field.
• 2-3 years of experience in a contact centre environment, preferably within the eCommerce sector.
• Strong negotiation and communication skills.
• Clear communication skills (Arabic and English)
• Exceptional presentation skills, and advanced grasp of PowerPoint.
• Takes ownership of own personal development
• Well-groomed with a pleasant personality

• Dynamic and collaborative workplace culture.
• Opportunities for professional development and career growth.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.

Ready to make an impact in our Operations Team? Apply now!

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Do you have questions? Talk with our experts within the next 30 minutes or schedule a consultation at your preferred time.

Want to feel confident about your next step? We can provide a tailored overview of our thorough vetting process.

Ready to unlock talent? Kickstart your hiring journey with a simple request for talent profiles!

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Postal Code: 000

Created Date: 2025-07-09

End Date: 2025-08-09

Experience: 0 - 2 year

Openings: 5

Position Type: Full-time
Location: (Insert location or mention “Remote,” if applicable)

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

• Knowing our products inside and out so that you can answer questions.
• Handle incoming customer support requests.
• Provide accurate, valid, and complete information to customers.
• Maintain an up-to-date understanding of the company’s product/service.
• Document recurring issues or suggestions.
• Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
• Write guided tutorials of a specific topic or feature in the product.
• Create FAQs for the most needed points to the client.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
• Demo preparation, personalizing the templates for each customer.
• Engage with 1st and 2nd tier of support to share knowledge and coordinate on how to work with each other and scale the academy course-related operations with them, as well as all academy courses based on the product's recent updates.

• High Education degree in Information Systems or a similar field.
• Required Languages Level: Arabic (C2), English (C1).
• Problem-Solving, Communication & Handling Skills.
• Technical Skills/ICT knowledge.
• 1 year of experience working in technical/help desk support or customer success.
• Flexible to work in different time shifts and days of the week.

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience:

Unclear Seniority

Do you have questions? Talk with our experts within the next 30 minutes or schedule a consultation at your preferred time.

Want to feel confident about your next step? We can provide a tailored overview of our thorough vetting process.

Ready to unlock talent? Kickstart your hiring journey with a simple request for talent profiles!

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Postal Code: 000

Created Date: 2025-07-09

End Date: 2025-08-09

Experience: 0 - 2 year

Openings: 5

Position Type: Full-time
Location: (Insert location or mention “Remote,” if applicable)

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.