190 Technical Assistance jobs in the United Arab Emirates

Organization

Arab Monetary Fund

Opening Date

Thursday, September 5, 2024 - 12:00-Tuesday, December 31, 2024 - 12:00

The Arab Monetary Fund is seeking to recruit a “Operations Officer”, for its Technical Assistance & Resources’ MobilizationDivision.

About the Arab Monetary Fund (AMF)

The Arab Monetary Fund is a regional Arab financial institution founded in 1976 and aims to strengthen its member countries' economic, financial, and monetary stability (22 countries). It also aims at laying the monetary foundations for Arab economic integration and promoting economic development in Arab countries.

To achieve the previous objectives, the AMF provides, enter ilia, short-term and medium-term credit facilities to member states to assist in supporting external sector stability and financing their overall balance of payments deficits. The AMF also contributes toward building capacity through training programs, technical assistance, and several technical working groups covering monetary, fiscal, financial, and statistical issues, among other topics.

About the Technical Assistance & Resources’ Mobilization Division

The Technical Assistance & Resources Mobilization Division is one of four divisions within the Capacity Development and Innovation Department. It leads and coordinates all AMF TA’s programs, peer-to-peer learning and special thematic initiatives and manages and mobilizes the necessary resources to support capacity development activities. The division provides demand-driven and tailor-made technical assistance to help member countries formulate and implement appropriate economic policy, build effective economic institutions and functional capacities, and shape national thematic initiatives and strategies for wider economic stability and sustainable growth objectives, with the ultimate goal of creating an enabling environment that facilitates change over extended time horizons.

Job purpose:

The Operations Officer will work under the supervision of the division chief. The selected candidate will support the administration of the work plans and the day-to-day TA division activities, including budgeting operations, reporting, and dissemination. The job involves frequent interaction with other AMF departments and units, government officials, consultants, and external organizations.

Accountability and key responsibilities

The Operations Officer’s duties and accountabilities include, but are not limited to, the following:

• Conducts day-to-day activities in line with stipulated policies and procedures.
• Develops and maintains, in close collaboration with the IT team, the AMF’s consultant’s database and ensures easy access to it by the technical assistance team.
• Leads the development and monitoring of the division's annual work plan and budget, including providing administrative and operational accounting services.
• Ensures that operational activities are executed within the allotted budget and timelines, identifies issues, collects data, establishes facts, and draws valid conclusions as required.
• Manages, maintains, and improves the division's administrative record management system in line with AMF policies and procedures.
• Follows activities and deliverables and ensures the timely collection and analysis of the data required to track performance against the division logical framework indicators and check that the appropriateness of the indicators is reviewed periodically.
• Works closely with the division chief and an external consultant to develop a robust monitoring and evaluation (M&E) system.
• Coordinates inputs to periodic reports for senior management and board meetings and delivers presentations to internal performance review meetings, as required.
• Builds and maintains strong relationships with both existing and new sub-contractors and suppliers and liaises with the other AMF’s internal departments and units (legal, finance, support service, procurement, etc.) for a smooth and quick turnaround of operations.
• Organizes and coordinates the division's events, internally and externally, including regular division team meetings to follow up on operational updates, issues, and ideas.
• Engages closely with AMF’s IT team and provides updates on technical assistance and partnership activities for the AMF website.
• Engages closely with the internal communication team and assures the quality and consistency of all division’s products and services, including documents, publications, and promotional material.
• Acts as the division’s focal point for risk management, ensures that administrative issues and identified risks are handled and resolved accurately and quickly, and the division’s policies, procedures, and risk register are up to date.
• Contributes to identifying improvements to the division’s policies and implements procedures and controls covering all areas of activity to fulfill all relevant procedural requirements while delivering high-quality and cost-effective results.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.
• Other duties and responsibilities as assigned by the division chief from time to time.

Qualifications & experience required

• A master's degree from a reputable university with a distinguished academic record in business administration or related fields is required.
• A minimum of 7 years of relevant experience with some technical knowledge in public finance, financial sector development, and public digital infrastructure.
• Strong organizational skills, associated with excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
• Good analytical skills and technical competence in the area of the division’s objectives.
• Advanced skills in project cycle activities and good knowledge and understanding of the activities, policies, and procedures of multilateral and bilateral financial institutions. Prior work in similar organizations is an advantage.
• Advanced knowledge of business operations management software, data analytics and programing applications.
• Excellent communication and writing skills in Arabic and English, including the ability to prepare reports and analyses, make presentations and routine correspondence. French, as a third language, is a solid advantage.
• Ability to create and maintain good working relationships with officials in member countries as well as with international financial institutions’ partners and facilitate contacts and meetings with them and other stakeholders.

The AMF offers competitive terms of service in accordance with the applicable employment policy, which includes tax free salary, housing allowance, furniture allowance, air ticket allowance, education allowance, and defined life and medical insurance.

Only short-listed candidates will be contacted.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

Job Opportunity

We are seeking a highly skilled and passionate individual to join our team as a Customer Support Specialist.

In this role, you will be responsible for providing top-notch customer support via chats and emails, fostering long-lasting relationships with customers, and meeting key performance indicators (KPIs).

You will have the opportunity to work with cutting-edge technology, collaborate with developers and other departments of various IT companies, and maintain working knowledge of our client's products and services.

To succeed in this position, you must possess native-level communication skills in Japanese and English, at least 6 months of experience in a customer support role, analytical and research skills, a positive and responsible attitude, and a personal laptop or computer with a stable internet connection.

Preferred qualifications include experience with CRM systems and a background in crypto/finance.

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

About Us:

We are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe. We welcome people with various backgrounds and experiences, so don't hesitate to apply!

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

• Manage the order to cash process for Complex component, Project, Field Service, and Service Operations Orders from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping, and Customer Invoicing).
• Provide customer support during the process: order status, delivery date. Purchase, control, and prepare supplier's shipping documents.
• Coordinate export & import activities: documentation, logistics, customs clearance.
• Handle suppliers database.
• Maintain backlog and WIP.
• Administer claims.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

Respond promptly and professionally to customer inquiries via phone, email, and chat.

Provide expert-level support for payment systems, including SWIFT and SEPA settlements.

Identify, investigate, and escalate customer service issues where necessary.

Collaborate with internal teams across functions to resolve issues and improve service delivery.

Work toward achieving individual and departmental KPIs and contribute to broader company goals.

Manage multiple requests simultaneously while ensuring high-quality service.

Maintain detailed records of customer interactions and solutions provided.

Stay current on product updates, financial regulations, and company policies.

Participate in shift rotations, including weekend coverage.

• Degree level, preferably in economics, management, or finance.
• 0–1 year of project experience or banking background.
• Maritime/shipping experience is an advantage.
• Customer service experience is an advantage.
• Knowledge of Intercom, Monday.com, MS Office is an advantage.
• Understanding of the payment and financial services industry.
• Knowledge of SWIFT and SEPA settlements.
• Ability to collaborate across disciplines and lines of business.
• Strong analytical, problem-solving, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• Russian speaker; Ukrainian language is an advantage.

• Competitive salary and bonus.
• Flexible, remote-first culture with occasional in-office events.
• Inclusive onboarding program.
• Marcura Wellness Zone promoting work-life balance.
• Global opportunities within an expanding company.
• Monthly performance support framework.
• Diverse and supportive work culture emphasizing inclusion and diversity.

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed

• Previous experience in a Call Center or Customer Service role is a must
• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment.
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!