298 Technical Configurator jobs in the United Arab Emirates

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat
• Troubleshoot and resolve software and hardware problems for clients
• Document all customer interactions, issues, and resolutions in our support ticketing system
• Provide guidance and assistance with software installations, updates, and configurations
• Collaborate with upper-level support engineers and product teams to resolve complex issues
• Stay current with product knowledge and updates to effectively assist customers
• Identify recurring issues and provide feedback for product improvement
• Participate in team meetings to share knowledge and best practices
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• 2+ years of experience in technical support or a similar role
• Strong understanding of software applications, operating systems, and hardware devices
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Familiarity with ticketing systems and customer support tools
• Ability to work independently and collaboratively in a team environment
• Customer-focused mindset with a passion for helping others
• Ability to manage multiple tasks and prioritize effectively
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

We are seeking a skilled professional to lead our technical support team. As a Technical Support Leader, you will be responsible for managing daily operations, improving support processes, and delivering exceptional customer experiences.

The ideal candidate will have strong leadership skills, a deep understanding of support methodologies, and hands-on experience with CRM and help desk tools like Zendesk. Additionally, they should possess strong technical expertise in relevant technologies and systems.

The successful candidate will have proven leadership in managing global technical support or operations teams, with excellent analytical, organizational, and communication skills. They should also have the ability to drive innovation, collaboration, and results at every stage.

1. Manage Daily Operations: Oversee daily operations to meet SLAs, KPIs, and quality standards.
2. Improve Support Processes: Continuously improve support processes for greater efficiency and impact.
3. Deliver Exceptional Customer Experiences: Utilize data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
4. Leverage Technology: Use technology to enhance efficiency and customer experience.

• Leadership: Proven leadership in managing global technical support or operations teams.
• Support Methodologies: Deep understanding of support methodologies and industry best practices.
• CRM and Help Desk Tools: Hands-on experience with CRM and help desk tools like Zendesk.
• Technical Expertise: Strong technical expertise in relevant technologies and systems.

• Vibrant Work Culture: A vibrant, innovative work culture that encourages creativity and teamwork.
• Professional Growth: Opportunities for professional growth and skill development.
• Flexible Work Arrangements: Flexible work arrangements with potential for international exposure.

This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are passionate about technical leadership and have the skills and qualifications we are looking for, please submit your application.

IT Specialist: Technical Support and Network Management

• Deliver exceptional technical support to end-users, addressing hardware, software, network, and other IT-related issues.
• Diagnose and resolve complex technical problems in person, via phone, or through remote assistance.

Hardware and Software Maintenance

• Install, configure, and maintain computer hardware, operating systems, software applications, and peripherals, ensuring optimal performance and security.
• Perform routine maintenance, updates, and upgrades to guarantee system reliability and integrity.

Troubleshooting and Issue Resolution

• Thoroughly troubleshoot and resolve hardware and software issues promptly, minimizing downtime.
• Investigate and analyze problems, recommend solutions, and implement necessary fixes to ensure seamless operations.

Network Management and Security

• Assist in setting up and managing local area networks (LANs), ensuring connectivity, security, and performance.
• Develop strategies to maintain network integrity, troubleshoot issues, and implement solutions to prevent data breaches.

User Training and Documentation

• Provide training to end-users on IT systems, applications, and best practices, enhancing their understanding of IT processes.
• Develop and maintain comprehensive documentation, user guides, and FAQs to facilitate user understanding and adoption.

Inventory Management

• Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals, ensuring compliance with organizational policies.
• Coordinate procurement and disposal of IT equipment, adhering to established guidelines.

The ideal candidate will possess a solid foundation in IT concepts, excellent problem-solving skills, and the ability to work collaboratively as part of a team. They will be proactive, detail-oriented, and committed to delivering exceptional customer service. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but not required.

Experience with IT service management tools, such as ServiceNow, and knowledge of industry-standard protocols and technologies are highly desirable. The successful candidate will demonstrate enthusiasm for staying up-to-date with emerging technologies and trends in the IT field.

Fractal Systems FZ LLC offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.