189 Technical Knowledge jobs in the United Arab Emirates

Join our team as a Technical Support specialist at Splash Software LLC . In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

Join to apply for the Architect- Technical Support role at Dicetek LLC .

Get AI-powered advice on this job and more exclusive features.

• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

This job posting appears to be active. It is not marked as expired.

We are looking for a skilled professional to provide technical assistance and guidance to our clients and internal stakeholders.

The ideal candidate will be responsible for delivering high-quality technical support, developing and maintaining knowledge of our products and services, and collaborating with cross-functional teams to resolve complex technical issues.

• Deliver technical support to clients and internal stakeholders via various communication channels.
• Maintain in-depth knowledge of our products and services, including their features and functionalities.
• Collaborate with colleagues to resolve complex technical issues, ensuring timely and effective resolution.

• 5-7 years of experience in a similar technical support role.
• Previous experience in project delivery, development, or support is highly valued.
• Excellent communication skills and strong work ethics are essential.
• Nice to have: experience working in an Agile framework.
• Nice to have: exposure to Infosys (DEH, Finacle, etc.).
• Nice to have: experience working in the banking domain.

Benefits: This role offers opportunities for growth and development, as well as collaboration with a talented team. If you are a motivated and experienced technical support specialist, we encourage you to apply.

• Respond to technical queries via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions.
• System & Software Support
• Install, configure, and update software and applications.
• Support operating systems (Windows, macOS, Linux) and IT tools used within the company.
• Assist with system upgrades, patches, and security updates.
• Hardware & Network Support
• Set up and maintain desktops, laptops, printers, and other IT equipment.
• Customer & Client Support
• Ensure timely resolution of client issues to maintain SLAs (Service Level Agreements).
• Document reported issues and solutions for future reference.
• Provide training and guidance to clients on using IT products/services.
• Documentation & Reporting
• Maintain accurate logs of issues, resolutions, and escalation steps.
• Generate reports on recurring issues and suggest improvements.
• Update knowledge base and FAQs for common technical problems.
• Work closely with software developers, system admins, and QA teams for unresolved issues.
• Escalate major incidents to senior engineers or management.
• Provide feedback on product/service performance and user experience.

• Minimum Bachelor's degree required
• Minimum 2 years of experience of Technical support is required
• Should be available in Dubai for interview

Job Types: Full-time, Permanent

Job Description

Who we are

Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.

Key Responsibilities:

1. Technical Support
   • Provide technical support and troubleshooting for hardware and software issues within the ROC.
   • Implement and support remote video streaming capabilities on the USV and other vessels.
   • Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
2. Project Implementation
   • Assist in implementing and managing technical projects within the ROC.
   • Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
   • Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
3. Training & Documentation
   • Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
4. QHSSE
   • Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
   • Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
   • Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
5. Legal
   • Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
6. Efficient & Effective Delivery
   • Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
   • Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
   • Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
   • Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes, guidelines, and standards.

What we offer:

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity, and inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Skills:
ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management,
JOB TITLE: Technical Support Engineer
JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.
QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)
CERTIFICATIONS: ITIL
EXPERIENCE: 3-5 years of experience in Monitoring
REPORTING TO: SDM - NOC
Responsibilities (includes All Tasks)

• Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills
  

• Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Intertec Systems by 2x

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.