What Jobs are available for Technical Support Engineer in the United Arab Emirates?

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

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Technical Support Engineer – Hospitality

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

Responsibilities:

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Application Process:

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

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Experience: Minimum of 8 years’ experience in the IT Infrastructure Backup Management, with at least 3 years’ experience in managing large IT Projects.

Job Purpose: The ideal candidate will be responsible for managing and maintaining backup infrastructure, ensuring the integrity and availability of data, and supporting enterprise-level storage and virtualization solutions. This role requires expertise in backup process management, storage design, virtualization technologies, and enterprise systems administration.

Certification: Commvault Certified Professional (CCP), VMware Certified Technical Associate (VCTA), Information Storage and Management – Associate (DCA-ISM), ITIL Foundation.

Responsibilities:

• Manage and maintain backup systems using Commvault and Networker.
• Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness.
• Conduct regular backups, restore testing, and disaster recovery planning.
• Design, implement, and manage storage solutions using EMC storage systems.
• Perform capacity planning, performance tuning, and system upgrades for storage environments.
• Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,)
• Experience in Virtualization technologies mainly into VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation.
• Manage and maintain VMware Horizon, Active Directory and Exchange environments.
• Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc.
• Document backup and storage processes, system configurations, and recovery procedures.
• Ensure adherence to organizational policies, security standards, and compliance requirements.
• Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions.
• Provide technical support and training to team members and end-users as needed.
• Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version.
• In-depth capability and understanding of Datacenter and Virtualization technologies and their application.
• Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization.

Mandatory:

• Experience in backup technologies Commvault, EMC Networker, Veeam, etc.
• Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR)
• Experience in VDI platform like VMware Horizon
• Experience in Active Directory & Microsoft Exchange

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A leading data management company in Dubai is seeking an experienced Senior Technical Support to provide exceptional assistance. You'll manage customer issues and collaborate with teams to resolve software problems effectively. Preferred qualifications include over 5 years of experience in software support, proficiency in Java, and familiarity with relational databases and cloud platforms. This role offers a hybrid work model with comprehensive benefits. #J-18808-Ljbffr

TECHNICAL SUPPORT ENGINEER – DUBAI (F/M) full-time, U.A.E

Avcon Jet Middle East is expanding—and we’re looking for a TECHNICAL SUPPORT ENGINEER to join our growing team in the region!

Avcon Jet is a dynamic international business aviation company, and we’re on the lookout for ambitious individuals who are passionate about aviation and ready to take the next step in their career. At Avcon Jet, we firmly believe that our people are the driving force behind our success. It’s their passion and dedication that enable us to deliver outstanding service to our clients across the globe.

If you share our aviation dream and want to be part of something exciting in the Middle East, we’d love to hear from you.

Your Tasks

• Technical assistance for several aircraft types
• Composition and developing of aircraft maintenance and reliability programs
• Identify all maintenance requirements and activities for the aircraft
• Tracking of mandatory items and review manufacturer documentation
• Preparing, scheduling and reviewing of maintenance activities
• Direct communication with subcontracted companies and manufacturers
• Administration of technical aircraft records

Your Profile

• Minimum 5 years experience in technical area of business aviation (Camo, Maintenance, etc.)
• Aeronautical engineering degree is of advantage
• Specific Knowledge of Gulfstream and Bombardier Global Aircraft or relevant type training of advantage
• EASA Part 66 or equivalent ICAO license of advantage
• Knowledge and training on airworthiness related legislations
• Able to adapt the aviation safety and quality standards within the organization
• Experience with aircraft maintenance tracking software CAMP / CMP is of advantage
• Willingness to travel and further education
• Fluent in written and spoken English language

We offer you

• A modern and innovation work space in downtown Dubai.
• Exciting career opportunities within our company.
• An open and supportive environment where your ideas are valued.
• We eagerly look for innovative ideas for improving processes.

Important

We ask you to explicitly mention the job title in the subject of your application : Technical Support Engineer

How to apply

If you see the above requirements as a challenge and would like to impress us with your personality, send your application documents to .We ask you to explicitly mention the job title in your application.

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UAE National Technical Support Engineer | Al-Futtaim Automotive | Famco

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution

What you will do:
• Provide timely and accurate technical support to the Sales and Aftersales teams.
• Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
• Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
• Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
• Assist with the launch of new projects and products.
• Submit technical reports to enhance product quality and customer satisfaction.
• Work closely with manufacturers and vendors to resolve field issues and drive product improvements

Required Skills to be successful:
1. Sales skills
2. Stakeholder management
3. Supervisory experience and strategic problem resolution skills
4. Customer relationship management

What equips you for the role:
• UAE National with a degree in Mechanical Engineering
• Minimum 0-2 years of technical experience (automotive industry preferred)
• Strong communication skills in both Arabic and English
• Customer-focused with an analytical mindset
• Team player with good planning and organization skills
• Confident, assertive, and proactive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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UAE National Technical Support Engineer | Al-Futtaim Automotive | Famco

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution

What you will do:
• Provide timely and accurate technical support to the Sales and Aftersales teams.
• Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
• Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
• Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
• Assist with the launch of new projects and products.
• Submit technical reports to enhance product quality and customer satisfaction.
• Work closely with manufacturers and vendors to resolve field issues and drive product improvements

Required Skills to be successful:
1. Sales skills
2. Stakeholder management
3. Supervisory experience and strategic problem resolution skills
4. Customer relationship management

What equips you for the role:
• UAE National with a degree in Mechanical Engineering
• Minimum 0-2 years of technical experience (automotive industry preferred)
• Strong communication skills in both Arabic and English
• Customer-focused with an analytical mindset
• Team player with good planning and organization skills
• Confident, assertive, and proactive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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Technical Assistance – (Electrician Specialist)

Job Brief:

Roles & Responsibilities:

1. Corrective and preventive maintenance for (Third line and fourth line).
2. Managing of repair operation and replace the major equipment group.
3. Maintenance of electrical and electronic system.
4. Supply chain for parts according to the applicable system.
5. Fault detection.
6. Technical Assistance will be allocated across UAE.

Employment Type: Full Time

Company Industry:

• Defence
• Military
• Government

Department / Functional Area: MEP (Mechanical, Electrical, Plumbing)

Education: ITI / Graduate

Desired Profile:

Technical Assistance will be allocated across UAE.

Yazwaa Recruitment was founded to build a better service structure for the respective target market, ensuring manpower supply all over the UAE. Yazwaa aims to provide consistently excellent service to all our new and existing clients at all times.

Contact Information:

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• Phone: +971
• Mobile:

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Join Our Team at Eaton: Empowering Tomorrow, Today!
_Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a_ **_new sustainable campus in Dubai_** _, which will bring together our commercial, manufacturing, and support functions, providing room for future growth._
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
We are seeking a talented **AVL Program - Technical and Documentation Support Engineer** who will join our EMEA **AVL Program** Team, responsible of getting our product range approved by targeted customer.
**What you'll do:**
+ Focus on Utility & Heavy Industry, Oil and Gas segments and on all product range and initially on Medium voltage products - later expanding to cover the full Eaton portfolio, and others segments
+ Gather necessary inputs from other stakeholders to respond to AVL needs
+ Fill AVL application forms on customers systems
+ Lead product technical knowledge and coordinate with other business units
+ Possess detailed knowledge of assigned segment standards and best practices
+ Discuss technical bids, explain bid formation, and suggest beneficial changes or deviations for clients and Eaton
+ Prepare compliance statements and write positive deviations
+ Create narratives to highlight reasons for choosing Eaton, emphasizing the technical and value proposition
+ Identify opportunities to package the full Eaton scope and upsell
+ Prepare presentations and value propositions for clients and engage in technical clarification meetings
+ Prepare testing action plan for factories according to customer needs
**Qualifications:**
+ Bachelor's degree in electrical engineering or equivalent required
+ 5+ years of experience in a similar position ( Project management, Electrical industry, Technical and engineers coordination, .)
**Skills:**
+ Large technical knowledge on all electrical power train with a particular focus on MV / LV switchgear and transformer systems and management and control technology thereof
+ Project management skills
+ Process and continuous improvement mindset
+ Agility, Problem solving and Critical thinking
+ Communication collaboration skills
+ Approved vendor list/certification process knowledge
+ Project documentation, QA/QC, EHS process knowledge
#LI-SA2
**What we offer:**
+ Competitive compensation and benefits package
+ Challenging projects in dynamic collaborative team
+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible
+ We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
+ We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
**Living and Working in Dubai:**
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
**Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!**
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.