619 Technical Support Engineer jobs in the United Arab Emirates

Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  
  

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  
  

• Bachelor's degree in Telecommunications Engineering, Electronics Engineering, or Information Technology.
• Experience in antenna and microwave networks.
• Experience in 4G technologies and the operation of stations and their systems.
• Mastering the English language (Reading – Writing – Conversation).
• High skills in writing technical reports and troubleshooting procedures.
• High skills in programming and monitoring microwave networks.
• Knowledge of the operation of Base Station and Links systems.
• Knowledge of how field testing devices related to Base Station & Links work, such as (Megger, Site Master, PIM Tool, LAN IP Testing, Power Meter, etc.).
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Government Administration

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Get notified about new Technical Support Engineer jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 20 hours ago

Dubai, Dubai, United Arab Emirates 22 hours ago

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Join to apply for the Technical Support Engineer role at HERE Technologies

Join to apply for the Technical Support Engineer role at HERE Technologies

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Direct message the job poster from HERE Technologies

What's the role?

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE's products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers' technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
  
  

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.
  
  

• An opportunity to work with extraordinary people
• Intellectual challenging problems to solve
• Variety in the types of projects, lots of innovation and emphasis on making processes efficient
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Engineer jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the Technical Support Engineer - Hydrolox MENA role at Intralox

Join to apply for the Technical Support Engineer - Hydrolox MENA role at Intralox

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Direct message the job poster from Intralox

Join Our Team as a Technical Support Engineer at Hydrolox MENA (Middle East North Africa)

Intralox, L.L.C., the global leader in conveyor equipment solutions, is excited to announce an opening for a Technical Support Engineer in our Hydrolox Traveling Water Screen Division ). This role will be based in the Middle East (specific country of residence to be determined). We are looking for a passionate and skilled individual to join our team and contribute to our innovative solutions in surface water intakes, industrial plant operations, and rotating equipment.

As a Technical Support Engineer, you will play a crucial role in supporting local fabricators, plants, and contractors to ensure the effective manufacture, installation, commissioning, service, and troubleshooting of Hydrolox Water Screens.

Your Responsibilities Will Include

• Collaborating with Regional Account Managers and Product Managers on regional projects.
• Consulting with contractors and end-users on the delivery, installation, and commissioning of Hydrolox Traveling Screens.
• Troubleshooting and resolving issues during installations and routine operations.
• Representing our brand with professionalism and maintaining a positive appearance under stress.
• Reporting on trips and site visits, including inspections, installations, Factory Acceptance Testing, and competitor equipment analysis.
• Participating in internal design and risk assessment reviews for regional projects.
• Verifying project resources, time, and cost estimations.
• Communicating with customers throughout the product life cycle and recommending replacement parts and equipment.
• Ensuring complete system testing and customer acceptance.
• Visiting fabrication factories in the region and attending Factory Acceptance Tests.
  
  

• Ability to obtain a Work Visa in the Regional Market countries, as well as the United States, EU, and United Kingdom for onboarding and training sessions.
• Bachelor's Degree in an Engineering Field.
• 5 years of product support experience in the Middle East.
• A background in power generation or water desalination would be a strong advantage.
• Excellent English verbal and written communication skills.
• Proficiency in Arabic is essential. Hindi is a plus.
• Strong organizational and problem-solving skills.
• Effective notetaking and reporting abilities.
• Ability to maintain poise and focus under time constraints.
• Capability to move around facilities and access jobsite equipment locations.
• Ability to work with personnel at all levels of an organization.
• Clear and concise writing style.
• Proficiency in Microsoft Office suite and ability to read and interpret CAD drawings.
• A self-managed team player.
• Willingness to travel up to 70%, including weekends and holidays as required by customer and project schedules.
  
  

• A Master's Degree in Mechanical Engineering or another technical field of study is a plus.
  
  

• A supportive team that invests in each other's success and values work-life balance (home office options available).
• A local employment contract with a comprehensive benefits package.
• An inspiring working environment grounded in ideas, teamwork, and effort.
• The opportunity to be part of a leading premium-branded company with consistent financial results.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Machinery Manufacturing

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Job Overview

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Responsibilities

Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.

Manage project preparation, proposals, and job engineering support for Well Services operations.

Adhere to Weatherford best practices in technical proposals and programs.

Coordinate Well Services projects in the field as needed.

Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.

Track lessons learned and apply them to future operations.

Prepare operating procedures and ensure compliance with standard SOPs.

Optimize performance through well monitoring and software recommendations.

Maintain client communication during and after jobs, updating on results.

Travel to the field for critical projects and operations.

Prepare technical reports, papers, and presentations as required.

Stay updated on other Weatherford products that may enhance well operations.

Skills

Strong problem-solving abilities.

Ability to manage multiple projects with a positive attitude.

Excellent time and project management skills.

Proficiency in Microsoft Office suite.

Strong communication skills (oral and written).

Ability to work well in a team environment and with clients.

Proven experience leading technical workshops and risk assessments.

Ability to work independently and manage well services operations.

Qualifications

Accredited Engineering degree (Petroleum Engineering preferred).

5+ years of related work experience (Field Engineer or equivalent).

Proven experience with Artificial Lift Solutions or Well Services.

Willingness to travel to remote land and offshore locations.

Strong English language skills.

Proven project management experience.

Preferred

Experience with Thru-Tubing Inflatable.

Onshore and Offshore exposure.

Experience running Thru-Tubing software for milling, jarring, and inflatables.

Operational experience in rigless installations and retrofit solutions.

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Oil and Gas

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Get notified about new Technical Support Engineer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

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Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Document issues, resolutions, and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations, configurations, and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

• Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting network configurations and protocols.
• Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Excellent communication skills and a customer-first attitude.
• Ability to work independently and as part of a team.

• Problem-solving mindset with strong analytical skills.
• Attention to detail and strong documentation skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent interpersonal and customer service skills.
• Adaptability to rapidly changing environments and technologies.

What you will do

The MEA Technical Support BAS & Controls is an advance technical support role reporting to the Sales Operations Manage. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support field support technical updates application assistance on current discontinued products and training services for our BAS & Controls Customers.

As a member of this team you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both presales and post commissioned technical queries. You have an indepth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.

You are a natural selfstarter problem solver and data/analytics driven with the ability to explain technological concepts to a nontechnical audience combined with a customerorientated attitude.

What we look for

Required

• Bachelor degree in Electrical / Electronics Engineering or equivalent
• Minimum 5 years technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE
• Fluent in English Arabic is an advantage.

Preferred

• What we look for

Required

• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE

Preferred

• Experience working with the Johnson Controls Facility Explorer System Metasys System or Tridium Niagara product linealthough not necessary would be an advantage.
• Experienced with programing and troubleshooting programs in HVAC field controllers and/or SCADA systems.
• Knowledge and experience of working with protocols used in the HVAC buisness such as Modbus BACnet LonWorks KNX and MBus
• Bachelor degree in Electrical / Electronics Engineering or equivalent

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Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,

Job Description

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications

EXPERIENCE: 3 4 Yrs

Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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User Support Specialist: Providing timely and effective assistance to users via various communication channels.

Troubleshooting Expert: Diagnosing and resolving technical issues, from simple password resets to complex network connectivity or software functionality problems.

IT Infrastructure Manager: Installing, configuring, and maintaining hardware and software to ensure optimal performance.

Documentation and Reporting: Maintaining accurate records of issues and resolutions, as well as IT inventory and process documentation.

Critical Issue Escalation: Recognizing when a problem requires escalation to a higher-level technical team or management for resolution.

User Education and Guidance: Educating users on effective use of IT resources and software applications.

Compliance Assurance: Ensuring adherence to organizational policies and industry standards, including security protocols.

• A minimum of 2 years of experience with similar operations.
• Educational Background: Typically requires an associate degree in information technology, computer science, or a related field; some positions may require a bachelor's degree.
• Technical Skills: Knowledge of computer systems, networks, and common software applications, as well as familiarity with various operating systems such as Windows, macOS, and Linux.
• Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently.
• Communication Skills (English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users.
• Customer Service Orientation: A friendly and patient demeanor for dealing with frustrated users or complex IT issues.
• Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial.