What Jobs are available for Technical Support Leader in the United Arab Emirates?

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Requirements

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

Help shape the future of AI-powered smart living

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

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INTO University Partnerships Dubai, United Arab Emirates Recruitment (RO)

Company Description

INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

Position

US Sponsor Support Manager

Location:Dubai (Hybrid with Occasional Travel)

Contract: Permanent

At INTO, we are passionate about creating pathways for international students to achieve their educational dreams. As part of our Global Recruitment Unit, the US Sponsor Projects team plays a vital role in growing sponsored enrolments to our US university partners. We are now seeking a US Sponsor Support Manager to join our dynamic team, working from our University Access Centre in Dubai with the flexibility of a hybrid work environment.

This role is all about connection, collaboration, and impact. Reporting to the US Recruitment Director for MEA & Global Sponsors, you will be a key player in supporting every stage of the sponsored student recruitment journey. You’ll work closely with regional offices, admissions teams, university centres, and sponsors, building strong relationships and ensuring a seamless experience from the first application right through to enrollment.

Your day-to-day will be varied and rewarding. You might be supporting the pipeline of sponsored student applications, providing updates and reports to embassies and cultural offices, or researching market intelligence to strengthen our recruitment strategies. You’ll also be engaging with key agents who specialise in sponsored student recruitment, helping to build trust and maximise enrolments. Your role will require creativity, organisation, and exceptional communication skills, as you’ll often act as a bridge between students, sponsors, and colleagues across the INTO network.

You will also have the opportunity to design and implement effective reporting processes, ensuring that sponsors are kept up to date on student progress. By becoming a subject matter expert on sponsor requirements, you will help us not only meet expectations but also strengthen our reputation for delivering outstanding service. Occasionally, you may travel within the region to represent INTO at events, supporting recruitment efforts and deepening our partnerships.

We are looking for someone who is proactive, detail-oriented, and passionate about education. A team player who thrives in a global environment, you will bring an open and inclusive mindset, along with the ability to communicate effectively across different cultures. Experience with sponsor-funded student recruitment or higher education would be an advantage, as would knowledge of Salesforce, but above all we value enthusiasm, adaptability, and a genuine commitment to student success.

At INTO, you’ll be part of a team that celebrates diversity, encourages professional growth, and works together to make a real difference. Based in our Dubai office, you’ll have the flexibility to balance in-person collaboration with hybrid working, while being part of a global community united by a shared purpose.

If you’re ready to take on a role where every day brings the chance to shape futures and strengthen international partnerships, we’d love to hear from you.

Requirements

We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.

Other information

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.

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Commercial Contracts Support Manager page is loaded# Commercial Contracts Support Managerlocations: Abu Dhabi, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: R **Title:**Commercial Contracts Support Manager# **Job Description**# **Job Title:** Commercial Contracts Support Manager **Company:** KBR-Abu Dhabi **Project:** Water Transmission Scheme **Location**: Abu Dhabi **Experience Required:** 15+ years# **Employment Type:** Full-time, Contract# **About Company**# *"Belong, Connect, Grow, with KBR!*# # The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.# # KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."# # ***Kindly Note***: We are currently in a stage bidding for a Water Transmission project and are optimistic about being awarded with the contract. In preparation, we have initiated the process of reviewing, shortlisting, and interviewing potential candidates to ensure readiness. Upon confirmation of the project being awarded, we will begin mobilizing the selected candidates to commence project execution.***# # **Job Purpose**# The Engineering Project Controls Manager will oversee the Water Transmission Scheme`s contract administration, contract compliance, claims management and dispute resolution.# # This is a PMC role, and there will be multiple Supervision Consultants and EPC`s appointed directly by the Client. This role involves strategic planning, resource management, and collaboration with various stakeholders to meet project objectives, timelines, and budget constraints.# # **Job Responsibilities**# • Provide commercial and contractual support across all project lots.# • Monitor contract compliance, addressing deviations with DELIVERY CONTRACTORS and SUPERVISION CONSULTANTS.# • Assist in contract negotiations, claims management, and dispute resolution.# • Prepare and review financial and commercial reports, ensuring accuracy and compliance.# # **Qualifications and Experience*** # Degree in Engineering, Law or Quantity Surveying. MRICS or equivalent certification is preferred.* # 15+ years of contracts administration experience in large infrastructure projects# # **Technical Skills*** # Proficiency in Primavera P6, MS Project, and cost control software* # Proficiency in contract management software (e.g. Oracle Primavera Unifier).# # **Soft Skills*** # Exceptional leadership and team management abilities.* # Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.* # Strong problem-solving and decision-making skills.* # Ability to work under pressure and manage multiple priorities effectively.* # A proactive approach to risk management and conflict resolution.* # Negotiation and stakeholder management.#* **We Value Our People –** We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.* **We Deliver –** We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.* **We Are People of Integrity –** We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.* **We Empower –** We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.* **We Are a Team of Teams –** We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. #J-18808-Ljbffr

The Role
We are hiring a Technical Lead for a leading global technology company. The role focuses on software maintenance and application support, not on project management. The ideal candidate is a hands-on technical leader with strong experience in managing application performance, stability, and enhancements. You will lead a small team responsible for maintaining, optimizing, and supporting existing systems built on .NET Framework, Flutter, and Drupal, while ensuring seamless performance and reliability. Key Responsibilities • Manage the end-to-end maintenance and enhancement of existing software applications. • Provide technical leadership across .NET, Flutter, and Drupal environments. • Lead Application Management Services (AMS) operations—incident management, troubleshooting, upgrades, and proactive system monitoring. • Ensure all systems meet SLA standards, performance benchmarks, and security requirements. • Mentor developers, conduct code reviews, and ensure adherence to best practices. • Collaborate with QA, DevOps, and product teams to resolve technical issues efficiently. • Develop documentation and reports for system health, improvements, and change requests. • Stay updated with new technologies and recommend enhancements for system scalability and stability.

Requirements
To be considered for this role, you need to meet the following criteria: • Bachelor’s or Master’s degree in Computer Science, IT, or a related field. • Minimum 10 years of hands-on experience in software development and application support. • Strong command of .NET Framework (C#, ASP.NET, MVC, Web API) and integration with mobile apps built in Flutter. • Experience managing and maintaining Drupal CMS (v8/9/10), including module development and API integrations. • Proven experience in Application Management Services (AMS) with strong focus on support, upgrades, and incident resolution. • Working knowledge of Azure, CI/CD pipelines, Docker, and Kubernetes is a plus. • Excellent communication and leadership skills with a collaborative mindset. Technical Skills • Languages: C#, Dart, PHP, JavaScript • Frameworks: .NET Core, Flutter SDK, Drupal CMS • Databases: SQL Server, MySQL/PostgreSQL • Tools: Git, SVN, RESTful APIs • Soft Skills: Leadership, analytical thinking, teamwork

About the company
About Us Helping professionals grow. Supporting businesses thrive. Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring. Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization Whether youre searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.

We are hiring a Technical Lead for a leading global technology company. The role focuses on software maintenance and application support, not on project management. The ideal candidate is a hands-on technical leader with strong experience in managing application performance, stability, and enhancements. You will lead a small team responsible for maintaining, optimizing, and supporting existing systems built on .NET Framework, Flutter, and Drupal, while ensuring seamless performance and reliability.Key ResponsibilitiesManage the end-to-end maintenance and enhancement of existing software applications.Provide technical leadership across .NET, Flutter, and Drupal environments.Lead Application Management Services (AMS) operations—incident management, troubleshooting, upgrades, and proactive system monitoring.Ensure all systems meet SLA standards, performance benchmarks, and security requirements.Mentor developers, conduct code reviews, and ensure adherence to best practices.Collaborate with QA, DevOps, and product teams to resolve technical issues efficiently.Develop documentation and reports for system health, improvements, and change requests.Stay updated with new technologies and recommend enhancements for system scalability and stability.RequirementsTo be considered for this role, you need to meet the following criteria: achelor’s or Master’s degree in Computer Science, IT, or a related field.Minimum 10 years of hands-on experience in software development and application support.Strong command of .NET Framework (C#, ASP.NET, MVC, Web API) and integration with mobile apps built in Flutter.Experience managing and maintaining Drupal CMS (v8/9/10), including module development and API integrations.Proven experience in Application Management Services (AMS) with strong focus on support, upgrades, and incident resolution.Working knowledge of Azure, CI/CD pipelines, Docker, and Kubernetes is a plus.Excellent communication and leadership skills with a collaborative mindset.Technical SkillsLanguages: C#, Dart, PHP, JavaScriptFrameworks: .NET Core, Flutter SDK, Drupal CMSDatabases: SQL Server, MySQL/PostgreSQLTools: Git, SVN, RESTful APIsSoft Skills: Leadership, analytical thinking, teamworkTo view other roles we have, please check our website -

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

Key Task and Responsibilities:

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

Experience, Knowledge and Skills:

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

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Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

Key Task and Responsibilities:

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

Experience, Knowledge and Skills:

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

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Overview

Digital Learning Implementation and Support Senior Manager

Hybrid • Greater London, United Kingdom • Learning and Development

dss+ is a leading global operations transformation consultancy that helps our clients build business endurance through operational safety, risk, performance and sustainability by leveraging our industry expertise, our dss+360 digital platform, our recognised people solutions and IP. We work with clients across various industries, including metals and mining, oil and gas, industrials and manufacturing, chemicals, food and beverage and more, to deliver measurable and lasting improvements.

As we scale, we’re seeking a Digital Learning Implementation and Support Senior Manager to play a strategic and collaborative role in shaping the future of learning technologies across our organization.

This will be a challenging and rewarding position where you will lead the implementation and support of our learning technology ecosystem—including optimization and evolution of our LMS platforms, content libraries, authoring tools, and provisioning systems—while serving as a critical connector between internal product development teams and enterprise learning initiatives.

Does this sound like you?

This role demands a forward-thinking leader who can drive innovation, foster cross-functional collaboration, and ensure our digital learning infrastructure aligns with both enterprise goals and field-level consulting needs. If you are passionate about digital transformation in learning and thrive in a dynamic, fast-paced environment, we invite you to explore this opportunity and consider joining our team.

Responsibilities

• Develop and support execution of a roadmap for a cohesive learning technology ecosystem that supports enterprise learning and field-level consulting needs.
• Drive continuous improvement and innovation of digital learning aligned with our broader Digital strategy.
• Lead teams responsible for the deployment, configuration, and support of digital learning solutions.
• Provide strategic client management and business development support in collaboration with the Digital Learning Sales teams.
• Build digital capabilities within the team to enable effective partnerships with internal Digital teams.
• Serve as the primary liaison between L&D digital learning implementation/support teams and Digital teams.
• Identify opportunities for integration between learning platforms and internally developed tools to enhance client experience, consultant enablement, and knowledge transfer.
• Collaborate with internal product development teams to align learning technologies with dss+ 360.
• Leverage data and analytics from learning platforms to inform decision-making, demonstrate value, and guide continuous improvement of learning initiatives.
• Drive adoption of innovative digital tools and immersive learning technologies (e.g., microlearning, simulations, AI-driven platforms) to enhance learning experiences and consulting capability.
• Partner with internal and external stakeholders to ensure learning solutions align with enterprise strategy, consulting priorities, and client-specific needs.

Job requirements

• Proven experience in managing digital learning platforms and ecosystems (e.g., LMS, content libraries, authoring tools).
• Strong understanding of enterprise learning strategies and field-level enablement.
• Deep understanding of digital learning ecosystems, UX/UI principles, and learning experience design to create impactful, performance-driven solutions.
• Experience using learning analytics and performance metrics to measure and communicate the impact of digital learning initiatives.
• Knowledge of Agile methodologies for managing digital learning projects, enabling iterative development and rapid deployment of solutions.
• Experience leading cross-functional teams and managing technology implementations.
• Familiarity with integration of third-party platforms and custom-built tools.
• Strategic mindset with the ability to translate business needs into technology solutions.
• Excellent communication and stakeholder engagement skills.
• Strong project management and organizational skills.
• Ability to thrive in a fast-paced, collaborative environment.
• Consulting experience preferred, especially in enterprise learning or digital transformation contexts.

Let’s see where our shared vision leads.

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• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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