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Service Delivery Coordinator - Wellbore Intervention

Do you enjoy leading a team that provides a high-quality service for our customers?

Do you love collaborating with teams to solve complex problems?

Join our Completions & Wellbore Intervention Team

Our Completions business drawing from the industry’s broadest portfolio of proven products and innovative technologies, provides the specific infrastructure and well integrity solution needed to produce safely and efficiently for the life of assets. We create improvements and efficiency through service delivery, remote operations, automation and advanced analytics.

Partner with the best

As the Service Delivery Coordinator, you will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will ensure flawless execution, on-time delivery and contract adherence. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator, you will be responsible for:

• Preparing Technical Proposals and lead customer engagement for technical support
• Conducting job briefing during planning and debriefing after closing for every job/activity
• Coordinate Running multiple Complex Wellbore Intervention operations.
• Coordinate operations and lead the commercial engagement with customer when required.
• Communicating billing events to B&C using the Job Center ticket.
• Planning mid-range operation activity volume & complexity forecast to align the correct resources for Service delivery flawless execution & on-time delivery.
• Preparing with daily operational updates for their ongoing job activities as required
• Reporting incidents and manage communication with customers and internal.
• Overseeing ongoing operations and provides direct support to the field personnel on location.

Fuel your passion

To be successful in this role you will:

• Have a minimum of a technical diploma.
• Have 5 years of experience in Well interventions service delivery coordination (Operations Coordination) role.
• Have minimum of 10 years running complex fishing either workover or open hole, regular Section mills, strong experience in in both Offshore and Onshore Well interventions operations.
• Have knowledge of Whipstocks Thru-tubing fishing and milling.
• Preferred to have strong Field + Technical + Office Coordination in Well interventions.
• Have Strong customer engagement experience.
• Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
• Have thorough mechanical and application proficiency with Wellbore Intervention products.
• Have the ability to manage multiple project and deadlines.
• Have good leadership capabilities and ability to manage and coordinate field personnel.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working patterns with the recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

*Please note this requisition is opened for pipelining purposes*

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Service Delivery Head and Project Manager

We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities.

Job Responsibilities:

• Manage the Software Development services for new and support projects.
• Study the new tenders (RFP, RFQ, RFI, …etc) and prepare the required technical and commercial proposals for submissions.
• Perform the required pre-sales demos and activities.
• Identifying customer requirements, needs and issues by maintaining an excellent relationship with end-users andstakeholders.
• Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Monitoring and managing products development process, software development process,presales activities, and support functions for delivered projects.
• Cooperating with the Sales & Marketing teams to identify the target client’s segment and build the marketing and sales plans.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Collaborating with technical design teams to set standards for software, hardware, and security.
• Responsible for all the project phases (Initiation, Planning, Execution, Monitoring and Control & Closure).
• Manage Software Development Projects (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement & Stakeholders).

Job Requirements:

• Should have development experience with at least 10 years’ experience, as Project Manager, Program Manager, Service Delivery Head, or any relevant role.
• Should have experience in UAE.
• English and Arabic speaking (preferred).
• Thorough understanding of marketing and negotiating techniques.
• Self-motivated with a results-driven approach.
• Good knowledge with project management tools like MS Project, Jira, …etc.
• Aptitude in delivering attractive presentations.

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Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

Key Task and Responsibilities:

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

Experience, Knowledge and Skills:

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

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Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

Key Task and Responsibilities:

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

Experience, Knowledge and Skills:

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

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Description
The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change-they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
Their scope spans the entire delivery ecosystem-from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability.
This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary.
Beyond just managing change-they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
Key job responsibilities
- Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.
- Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
- Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
- Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
Preferred Qualifications
- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon's sustainability goals?
Equal parts advisor and operating partner, Amazon's team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.
Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.
Key job responsibilities
- As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Turkey including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)
- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
- They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
- The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.
A day in the life
The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.
Key job responsibilities
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations - challenge UTR processes that impact OTR.
- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
- Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the DSP's to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
Basic Qualifications
- Bachelor's degree
- 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- 5+ years of relevant work experience in account or relationship management, trucking, small business logistics, or retail/vendor/supplier management, Sales / Distribution management
- Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.
- Highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently.
- Can handle complex problems/efforts, decisions, and escalations.
- Mitigate long-term risks and finds a path forward in difficult situations.
- Attention to detail.
Preferred Qualifications
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Apply Now

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Description
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you?
If so, the Amazon Logistics, Last Mile team is for you.
Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology, program management and engineering expertise. We aim to leverage the newest technologies, optimization techniques and data analysis, to innovate at a rapid pace setting up a last mile delivery network of the future.
We manage the delivery of tens of millions of products every week to Amazon's customers, achieving on-time delivery in a cost-effective manner.
Amazon Logistics, Africa, Middle East, and Türkiye (AMET) Last Mile team seeks a Capacity Planning Manager to lead capacity planning for Amazon Logistics / Quick Commerce Network. The candidate must be detail-oriented, have superior verbal and written communication skills, and have strong organizational skills and should be able to juggle multiple tasks at once. The ideal candidate must exhibit strong analytical skills and have proficiency in the following tools: SQL and Advanced Excel. A candidate that thinks like business owners and drives results; looks at a challenge, defines what is broken, and builds the solution on behalf of our customers. Successful managers have the ability to think both strategically and tactically to optimize for long-term performance, handle multiple priorities, and take independent decisions in an often ambiguous environment. This job requires the candidate to constantly hit the ground running and have the ability to learn quickly.
Key job responsibilities
- Lead DSP capacity planning and analysis to ensure operational readiness
- Analyze and Manage complex data to identify business trends and improvement opportunities
- Create and maintain dashboards for tracking key performance metrics
- Drive end-to-end capacity-building initiatives aligned with business goals
- Develop and implement programs to increase operational efficiency
- Partner with cross-functional teams to execute operational improvements
- Present actionable insights and recommendations to stakeholders
- Deep dive into processes to identify and solve operational challenges
- Monitor and evaluate program effectiveness using data-driven metrics
- Drive continuous improvement initiatives and ensure effective implementation
- Transform raw data into clear business insights for decision-making
- Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influencing team priorities and business strategy through data-driven contributions.
This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.
He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.
About the team
You'll own Long - Mid-term planning horizon, working directly with Network owners, field teams and demand capacity planning to understand capacity constraints and build strategic roadmaps that unlock network capacity in short term and supporting long term plans.
Your focus will be collaborating with delivery channels to analyze regional defects to our yearly plan, creating plans to understand capacity trends and path forward, and identifying opportunities to improve operational capacity through current and alternative channels to meet are forecast target.
Using analytical tools such as excel and quickSight dashboards, you'll review plans and drive insights, transforming complex data into readable and actionable formats for leadership decision-making in area they might not have expert knowledge and to persuade stakeholders.
You'll lead key projects aligned with yearly and quarterly goals, developing new processes and managing stakeholder relationships across the network to ensure successful implementation.
While primarily office-based, the role includes minimal travel throughout the year to visit sites and gain deeper understanding of capacity challenges our team can support to address.
Basic Qualifications
- Bachelor's degree
- 5+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
Preferred Qualifications
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- 4+ years of driving process improvements experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._