716 Technical Support Positions jobs in the United Arab Emirates

Technical Support Designer – For Senior Sales Consultant

We are seeking a technically skilled and client-focused Interior Designer to provide dedicated technical support to our Senior Sales Consultants. This role bridges design expertise with client engagement, ensuring that concepts are translated into accurate, high-quality deliverables that support the sales process and enhance the client experience.

Responsibilities:

· Act as the technical partner to Senior Sales Consultants, providing design input and technical expertise in client meetings.

· Prepare detailed layouts, technical drawings, and specifications to support proposals and project execution.

· Assist in space planning, furniture configuration, and integration of FF&E and lighting solutions.

· Create and present professional design documentation, including 2D/3D visuals, mood boards, and finish/material selections.

· Confidently explain technical details to clients, ensuring alignment between their vision and project feasibility.

· Coordinate with suppliers, brand representatives, and internal technical teams to validate product details, customization, and installation requirements.

· Support the preparation of accurate quotations and proposals in collaboration with the Senior Sales Consultant.

· Ensure precision, organization, and timely delivery of all technical outputs across multiple projects.

Candidate Profile:

· Degree or diploma in Interior Architecture or related field.

· 2–3 years of experience in interior design, ideally within a design company and preferably in the UAE.

· Strong technical knowledge of FF&E/lighting/System Furniture.

· Proficiency in AutoCAD, SketchUp, Photoshop, and MS Office Suite (especially PowerPoint).

· Familiarity with luxury furniture brands, design trends, and high-end project standards.

· Excellent communication and presentation skills; confident in client-facing situations.

· Strong organizational skills with the ability to manage multiple deadlines.

· Team player with a proactive and detail-oriented approach.

Design Portfolio to be submitted with CV to

Responsibilities:

• Liaise with BDEs and brokers regarding marine insurance inquiries.
• Prepare Marine insurance quotations.
• Coordinate with IT, Compliance, and Finance departments to ensure smooth operations, adherence to regulatory requirements.
• Process and issue marine insurance policies in the system.
• Ensure proper documentation and record-keeping.
• Perform additional tasks as assigned by the line manager.

• Bachelor's degree in any relevant field.
• 3-4 years of experience in marine insurance underwriting.
• Insurance qualifications are an added advantage.
• Strong analytical skills with attention to detail.
• Proficiency in MS Office, particularly MS Excel.

Our Client is seeking a technically skilled and detail-oriented IT Support Specialist to manage and support internal IT systems, with a strong emphasis on Excel-based reporting and SQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.
• Collaborate with other departments to understand and support their IT and data needs.

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
• Strong knowledge of SQL for querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools Power BI.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

Royex Technologies ) is a Mobile app and Website Development Company based in Dubai. 
We are looking for a
Customer Technical Support Engineer

to join our team. The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team. This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.

Key Responsibilities:

• Act as the first technical point of contact for clients to address queries, issues, and requirements.
• Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights.
• Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
• Provide technical assistance, troubleshooting, and product support to clients when required.
• Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
• Maintain strong relationships with clients by ensuring timely communication and support.
• Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.

Requirements:

• Bachelor's degree in Computer Science, IT, or a related field.
• Strong knowledge of programming languages.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to explain technical concepts in simple terms.
• Ability to multitask and manage multiple client interactions efficiently.
• Minimum
  1 year of experience
  in a technical support or client-facing technical role.

Compensation:

• Monthly Salary: AED4,000

Other Benefits:

• Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays

Please visit to know more about the company.

Software Support Engineer

First-line technical support for customers, triage incoming service requests, resolve common issues, and escalate complex cases to senior engineers.

The role involves providing timely and effective assistance to clients via multiple channels, including tickets, email, and phone calls.

A key responsibility is to reproduce issues, gather relevant data, and verify the environment to ensure accurate diagnosis and resolution.

• Bachelor's degree in Computer Science or a related field.
• Minimum 2 years of experience in technical support, helpdesk, or SaaS operations.
• Strong problem-solving and communication skills, both written and verbal.
• Familiarity with ticketing systems and web applications.
• Basic understanding of DevOps tools and cloud platforms.
• Certification in ITIL, CompTIA A+, or Google IT Support.

Preferred Qualifications:

• Experience with Web applications, APIs, authentication, and Cloud platforms.
• Knowledge of SaaS architectures and DevOps tools.

We offer a competitive compensation package and opportunities for growth and professional development.

• To support daily technical support activities for IT equipment and application management.
• Focusing on the guest/user related queries and assistance.
• Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
• Performing daily check list and the system changes adhered to organizational policies.
• Administration and maintenance of the assigned BU’s IT Infrastructure.
• Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
• Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
• IT Asset management.
• Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• Basic management of user accounts through AD.
• Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
• Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
• Provide daily and monthly reports/statistics to the management.
• Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

Name

Current Location

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Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)