1 532 Technical Support Specialist jobs in the United Arab Emirates
Technical Support Specialist
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Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.
Responsibilities- Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
- Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
- Proactively monitor the Service Desk inboxes
- Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
- Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
- Maintenance of user accounts on various systems, including AD and Exchange
- Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
- Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
- Assist with Conference / Meeting Room assistance
- Software problem resolution – legal and bespoke
- Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
- Assistance with Project work and implementation
- Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
- Alert management and service owners to emerging trends in incidents.
- Assist in software releases and rollouts according to Change Management best practices.
- Work closely with third line technical support to increase first time fix rate.
- Build rapport with customers and colleagues.
- Escalate incidents with accurate documentation to service owners, when required.
- Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledge base, as needed.
- Test fixes to ensure problem has been adequately resolved.
- Assist in providing assistance to colleagues, when request volumes are high.
- Perform post-resolution follow ups with colleagues, as required.
- Develop Help sheets and FAQ lists for customers and colleagues.
- Contribute to knowledge base and training, as needed
- Reinforce SLAs to manage customer expectations
- Provide suggestions for continual improvement
- Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
- Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
- Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
- Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
- Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
- Manage the pool laptop process
- Maintain hardware stock levels and liaise where necessary, working with IT Procurement
- Supporting Citrix and home devices
- Build & re-build of IT equipment with an understanding of imaging software
- Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
- Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
- Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
- Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
- Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
- Adhere to local and regional IT operational standards
- Other duties as assigned to fully meet the requirements of the position
Technical Skills
- Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
- Experience of using call logging software would be desirable
- Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
- Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
- Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
- Knowledge of Internet Explorer, Google Chrome and Edge
- Good knowledge of document management systems
- Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
- A strong ability to document IT processes and procedures would be beneficial
- Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.
Personal Skills and Attributes
- Excellent written and verbal communication skills
- Able to interact positively at all levels within the firm and a good team player
- Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
- Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
- Able to exercise tact and diplomacy in an organisational setting
- Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
- Able to absorb and retain information quickly
- Able to work closely with third line teams
- Methodical approach to work, with a strong focus on accuracy and quality
- Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
- The confidence and resilience to overcome obstacles to deliver what is required
- Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
- Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
- Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
- Previous experience working in the Legal industry would be beneficial
Technical Support Specialist
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Role Description
This is a full-time on-site role for a Technical Support Specialist located in Dubai, United Arab Emirates. The Technical Support Specialist will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include handling customer support inquiries, resolving technical problems, and using analytical skills to improve the support process.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Analytical Skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience in the financial or business management software industry is a plus
Technical Support Specialist
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We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects, providing 2nd-level technical support to partners and customers, and delivering operator and technical trainings.
Key Responsibilities
- Commission ACS projects across the MEA Region.
- Provide technical support and troubleshooting in line with SLAs and warranty coverages.
- Develop and conduct technical training course for partners and customers.
- Support R&D pilots, product release testing, and share knowledge internally.
- Prepare and submit regular checkpoint reports.
Candidate Profile
- Diploma in Electronics (Bachelor's in Electrical/Electronics/IT preferred).
- 3+ years' experience in technical service, commissioning, or troubleshooting in Extra Low Voltage (ELV) solutions.
- Knowledge of IT systems, networking, and databases (Microsoft SQL/Oracle).
- Strong communication, analytical, and problem-solving skills.
- Training delivery experience is an advantage.
Technical Support Specialist
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About the Role
We are seeking a hands-on IT professional with a strong service mindset and solid technical background to provide on-site support for our UAE team. The role includes daily technical assistance to employees, troubleshooting hardware and software issues, managing user requests through our internal systems, and ensuring smooth operation of office IT infrastructure.
This position requires effective collaboration with both local staff and global IT teams, supporting a fast-paced, international environment. The ideal candidate is proactive, detail-oriented, and capable of independently managing a wide range of support tasks, including working with VIP users, network diagnostics, and office equipment maintenance.
Responsibilities:
- Handle user requests via ServiceDesk, email, IP telephony, and in-person support
- Perform initial diagnostics of incidents, fulfill service requests, and consult users
- Troubleshoot hardware and software issues within the scope of IT support
- Diagnose and support office equipment (PCs, printers/MFPs, telephony, etc.)
- Collaborate with other IT departments and escalate issues when necessary
- Provide technical support to VIP users
- Maintain internal documentation and update knowledge base materials
- Participate in IT asset inventory and equipment tracking
- Ensure proper setup and relocation of workstations within the office
- Assist with onboarding and technical setup for new employees
Qualifications:
- Experience with Windows and macOS: setup, troubleshooting, updates
- Basic knowledge of networking
- Familiarity with office software (MS Office, Adobe, browsers, etc.)
- Understanding of PC hardware and office equipment (printers, telephony, etc.)
- Working knowledge of ticketing systems (e.g. ServiceDesk, Jira, ServiceNow)
- English level: Upper-Intermediate (B2) or higher - for daily communication in an international team
- Russian - fluent
Why Join our Company?
- Join a fast-growing international financial services group with a strong global presence
- Play a key role in supporting IT infrastructure for a modern office in Abu Dhabi
- Work closely with cross-functional teams and gain exposure to enterprise-level systems
- Opportunity to contribute to IT process improvements across a developing regional network
Technical Support Specialist
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We are looking for a skilled professional to provide technical support to our customers. As a member of our team, you will be responsible for resolving customer issues in a timely and efficient manner.
Responsibilities include responding to customer inquiries, troubleshooting problems, and escalating complex cases to senior engineers. Additionally, you will maintain accurate documentation of customer interactions and follow established incident management workflows.
The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, and the ability to work independently with minimal supervision.
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.
Technical Support Specialist
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We are seeking a technical support professional to join our team. As a Technical Support Specialist , you will be the first point of contact for our customers, providing timely and effective resolution to their technical issues.
Your primary responsibility will be to respond to incoming service requests, triage and resolve common issues, and escalate complex cases to senior engineers. You will also be responsible for maintaining accurate documentation in our knowledge base and following incident management workflows.
To succeed in this role, you should have strong communication and problem-solving skills, as well as experience working with ticketing systems and web applications. Familiarity with cloud platforms and SaaS architectures is a plus.
In addition to your technical skills, you should be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines. If you are a motivated and customer-focused individual who enjoys solving problems, we encourage you to apply.
Technical Support Specialist
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We are seeking an experienced IT professional to support the growth of our business in Dubai. The ideal candidate will have expertise in networking and cabling, ensuring seamless IT infrastructure operations.
Key responsibilities include installing and maintaining robust networking and cabling systems to ensure efficient data transmission, as well as troubleshooting hardware and software issues promptly to minimize downtime and maintain system performance.
In addition, the successful candidate will implement robust data security measures and backup procedures to safeguard sensitive information and provide exceptional technical assistance to end-users, addressing their queries and resolving issues efficiently.
Monitoring system performance and implementing updates and upgrades as necessary to maintain optimal functionality is also a key responsibility of this role.
Requirements for this position include a strong background in networking and cabling with relevant certifications, excellent problem-solving skills and ability to work independently, proven experience in troubleshooting hardware and software issues, knowledge of data security best practices and backup procedures, and the ability to communicate complex technical concepts effectively to non-technical stakeholders.
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Technical Support Specialist
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As a technical support specialist, you will provide end-to-end support for users, ensuring timely resolution of hardware, software, and network issues.
Key Responsibilities:- Design, deploy, and maintain IT infrastructure to ensure stability, security, and scalability.
- Monitor and support daily IT operations to ensure business continuity.
- Configure and maintain complex systems and software environments.
- Address client inquiries effectively and communicate issue resolutions clearly.
- Document technical issues, solutions, and standard procedures for knowledge sharing.
- Strong experience in troubleshooting, diagnostics, and problem-solving.
- Familiarity with infrastructure deployment and monitoring.
- Proficiency in both hardware and software support environments.
- Clear and effective communication skills to translate technical terms.
- Demonstrated leadership in handling escalated issues and mentoring junior team members.
This role is ideal for individuals with mid-senior level experience in IT support and a strong passion for delivering exceptional customer service.
The successful candidate will work collaboratively as part of the team and contribute to the organization's success.
This position requires adaptability in a fast-paced environment and attention to detail.
Technical Support Specialist
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Job Description
Who we are
Do you want to join our Geodata revolution? Fugro's global reach and unique knowhow will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geodata for their needs so they can design, build, and operate their assets more safely, sustainably, and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role, you will play an integral part in the organization providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC's technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies, plus carry a strong change management mindset for new system implementation requirements.
Key Responsibilities:
- Technical Support
- Provide technical support and troubleshooting for hardware and software issues within the ROC.
- Implement and support remote video streaming capabilities on the USV and other vessels.
- Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
- Project Implementation
- Assist in implementing and managing technical projects within the ROC.
- Collaborate with the Technical Manager Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
- Participate in regular technical audits and ensure compliance with all applicable regulations and standards.
- Training & Documentation
- Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.
- QHSSE
- Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved, to the protection of the environment and prevention of pollution.
- Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
- Ensure that all staff involved in implementation and pilots continuously apply the Fugro values, complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.
- Legal
- Always comply with (inter)national legislation, flag state requirements, accepted industry standards, Company decrees, and contracts. Keep up to date with latest developments.
- Efficient & Effective Delivery
- Ensure the timely and efficient resolution of technical issues to minimize downtime and maintain the high productivity of the ROC.
- Actively monitor system performance and take proactive steps to optimize functionality and efficiency.
- Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
- Contribute to improving the ROC's operations continuously by suggesting and implementing innovative solutions and best practices.
What Skills & Experience Will You Have:
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum of 3-8 years of experience in technical support, preferably in autonomous or remote operations, with a demonstrated ability to adapt quickly to new software and technologies.
- Strong technical knowledge of autonomous systems and related technologies.
- Proficiency in relevant software and tools used in autonomous operations.
- Knowledge of applicable codes, guidelines, and standards.
What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best better. This should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye, and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geodata specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity, and inclusion:
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance that makes us feel more connected to Fugro's purpose: together, create a safe and liveable world and to each other.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
#J-18808-LjbffrTechnical Support Specialist
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Technical Support Specialist
Overview: We are seeking a highly skilled and dedicated Technical Support Specialist to provide exceptional customer support and technical assistance to our clients.
Responsibilities:
- Provide timely and effective technical support via chat, email, and phone to ensure high levels of customer satisfaction.
- Build strong relationships with customers by actively listening to their concerns, identifying solutions, and delivering results-oriented support.
- Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction ratings.
- Stay up-to-date with the latest technologies and product knowledge to provide expert-level support and guidance.
- Collaborate with internal teams, such as sales, marketing, and development, to resolve complex issues and improve overall customer experience.
Requirements:
- Native English communication skills (written and verbal).
- At least 6 months of experience in a customer-facing technical support role.
- Analytical and research skills to effectively troubleshoot and resolve complex issues.
- Positive and responsible attitude with a passion for delivering exceptional customer experiences.
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Benefits:
- Flexible schedule and remote work options to promote work-life balance.
- Opportunity to work with a diverse team of experts from around the world.
- Inclusive and supportive work environment that encourages personal growth and development.
- Competitive compensation package with bonuses for referrals and performance-based incentives.
- Paid intensive training and onboarding program to ensure success in the role.
About Us:
We are a leading provider of technical support services to businesses and organizations worldwide. Our mission is to deliver exceptional customer experiences through innovative technology and expertise.