1 235 Technical Support Specialist jobs in the United Arab Emirates

We are seeking a highly skilled and motivated IT Support Engineer to join our team. As an IT Support Engineer, you will play a key role in ensuring the smooth operation of our IT infrastructure.

Your primary responsibilities will include providing technical support to users, troubleshooting hardware and software issues, and maintaining our IT applications. You will also be responsible for implementing and maintaining cloud and on-prem storage solutions, as well as monitoring network traffic and capacity management tools.

The ideal candidate will have a strong understanding of IT security best practices, excellent communication skills, and the ability to work effectively in a team environment.

• Strong knowledge of Microsoft Windows Desktop, Server OS, and Virtual Environment administration
• Experience with Server-based hardware, including Dell and HP
• Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, and M365 product suite
• Ability to display a strong understanding of Microsoft Defender suite for Endpoints (Intune), AIP, DLP, and Cloud Security
• Experience in the implementation and management of networks, Wi-Fi, and enterprise firewall solutions across a wide range of vendors
• Knowledge of Enterprise Backup Solutions, including Veeam and Azure Backup
• Implement and maintain cloud and on-prem storage solutions
• Experience with monitoring solutions utilizing traffic analyzer, NetFlow collectors, and capacity management tools
• Experience in SIEM, Azure Sentinel, Vulnerability Intelligence: Qualys, Tenable IO or Nessus – Windows patch management, 3rd party application patch management tools
• Thorough understanding of Threat Prevention and Detection technologies along with Malware Detection and Remediation technologies
• Knowledge of Information Security Management frameworks such as ISO 27001, NIST Cybersecurity, CIS Controls

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

This role may require ad hoc travel to other offices. We are an equal opportunities employer and welcome applications from all qualified candidates.

Technical Support Specialist

In this role, you will serve as the first point of contact for customers reporting incidents and service requests. Your primary objective is to provide timely resolution through troubleshooting, diagnosing, and resolving problems.

Key responsibilities include:

• Serving as the initial contact for users via phone, email, or ticketing system.
• Logging, categorizing, and assigning incidents and service requests.
• Performing basic troubleshooting for hardware, software, email, network, and printer issues.
• Resetting passwords and managing user

A technical support specialist is a highly skilled professional responsible for the installation, maintenance, and repair of equipment in assigned territories or regions. This role is critical to ensuring continuity of customer operations and high levels of customer satisfaction.

The ideal candidate will have a strong background in PC hardware maintenance and support, with experience working on Microsoft Office suite, Windows XP, and Windows 2000 operating systems. They should also possess excellent problem-solving skills, be able to work well under pressure, and meet deadlines while producing high-quality work.

• Installation, maintenance, and repair of equipment within an assigned territory/region
• Ownership of customer problems or incidents until resolution to customer satisfaction and compliance with agreed-upon Service Level Agreements
• Performance of work on products and services of low complexity, specifically financial/ATM products; minor repairs and replacement of components on Tier I equipment such as PCs, workstations, peripherals, printers, front-end POS systems, second-line maintenance on ATMs and kiosks, and single-pocket proof encoders
• Assistance in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; may also perform required modular swaps and unit replacements
• Response to all customer concerns or problems by resolving them or escalating them to the proper associate, team member, territory manager, or Control Tower
• Building working relationships with customers and developing informal communication channels with customer accounts at the local level; representing the company in a manner that reflects positively on its image and reputation
• Performing periodic preventative maintenance on assigned products; diagnosing problems, making minor repairs, and replacing components (at the module level); following appropriate security procedures when working with ATMs and/or within financial institutions
• Maintenance of an appropriate parts inventory as well as parts record keeping
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
• Capture detailed customer asset information and other data required to complete any invoicing or billing activities

• High School Diploma or equivalent
• 0-1 years of related experience
• Ability to work with Microsoft Office suite; experience on Windows XP, Windows 2000 operating systems required
• Experience in PC Hardware Maintenance and support
• A+ Certification
• ITE or Polytechnic in Electronics and Communications Engineering
• Works well with minimal supervision; good problem-solving skills; ability to pick up new skills quickly; ability to work under pressure; ability to meet deadlines and produce high-quality work
• Excellent interpersonal skills/customer relationship skills required
• High level of mechanical/electrical aptitude; experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
• High level of personal integrity; support and promote teamwork and cooperative effort
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call

• Technical Skills: Proficiency in Microsoft Office suite, Windows XP, and Windows 2000 operating systems
• Hardware Maintenance: Experience in PC hardware maintenance and support
• Problem-Solving: Excellent problem-solving skills, ability to work well under pressure, and meet deadlines while producing high-quality work
• Communication: Excellent interpersonal skills/customer relationship skills required
• Teamwork: High level of personal integrity, support and promote teamwork and cooperative effort

This role offers a competitive salary and benefits package, including opportunities for career growth and development. The ideal candidate will be motivated, enthusiastic, and committed to delivering exceptional results in a fast-paced environment.

We offer a comprehensive training program to ensure our employees have the necessary skills and knowledge to excel in their roles. Our team members enjoy a dynamic and supportive work environment, with opportunities to work on exciting projects and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.

Please note that this job description is not exhaustive and the company reserves the right to vary the duties and responsibilities of this role as needed.

If you have any questions or require further information about this role, please do not hesitate to contact us.

To apply for this role, please submit your resume and cover letter to (insert contact email or website). We look forward to hearing from you.

The IT Support role is a dynamic position that requires an individual with excellent communication skills and proficiency in resolving technical issues.

Responsibilities include providing expert support to customers via onsite or remote means, emphasizing high-quality customer service and technical expertise.

A successful candidate will have the ability to escalate complex cases to senior teams, research and resolve customer concerns efficiently, and contribute to the development of Technical Support Knowledgebase content.

This opportunity allows for continuous learning and growth, enabling candidates to develop knowledge of existing and new products and services to deliver accurate and efficient customer support.

Key responsibilities also involve effectively communicating issue status to customers, leading customer issue resolution efforts, and utilizing logical instructions and established guidelines to perform job functions.

Furthermore, the ideal candidate will be responsible for actively listening to customers, asking insightful questions, and synthesizing information into a resolution plan.

Ultimately, this role requires a detail-oriented professional who can maintain accuracy, meet deadlines, and work collaboratively as part of a team.

We are seeking a dedicated and skilled IT Support Specialist to join our organization.

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our systems and delivering exceptional customer experiences.

Required skills include excellent communication and problem-solving abilities, strong analytical skills, and proficiency in relevant software applications.

Beyond technical requirements, we value teamwork, adaptability, and a customer-centric approach.

By joining our team, you will have access to ongoing training and development opportunities, helping you grow professionally and personally.

In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, and paid time off.

Please note that we do not provide relocation assistance or sponsorship for work visas.

We are a team dedicated to delivering exceptional technical support services. Our goal is to empower our clients by providing top-notch assistance and solutions that make a difference in their lives.

• Offer prompt and effective technical assistance via phone, email, or chat.
• Detailed analysis and resolution of software-related issues.
• Software installation, configuration, and updates assistance.
• Collaboration with internal teams for complex issue escalation and resolution.
• Accurate recording of client interactions and resolutions.
• Provision of guidance and training on software features and functionality.
• Liaison between clients and internal teams.

1. Strong understanding of software systems and technical aptitude.
2. Previous experience in technical support or similar roles.
3. Familiarity with retail and restaurant operations is beneficial.
4. Excellent problem-solving and communication skills.
5. Customer-focused with a passion for delivering superior service.
6. Ability to work independently and as part of a team.
7. Strong time management and organizational skills.
8. Flexibility to work occasional evenings or weekends based on client needs.
9. Relevant IT certifications or training is an asset.

This role offers the opportunity to work with a dynamic team, gain valuable experience, and develop your skills in a fast-paced environment.