342 Technical Support Specialist jobs in the United Arab Emirates

Job Overview

Seeking a highly skilled and customer-focused Support Engineer to deliver exceptional technical support and service to clients.

The primary responsibility of this role is to provide reliable and efficient response to first-level production support calls and installation tasks.

This position requires experience in print shop environments and large-scale production printing equipment.

The successful candidate will work closely with the Field Support Team to ensure seamless technical support and high levels of client satisfaction.

• Degree in Electrical, Electronics, or Computer Engineering is required.
• Ability to use a multi-meter for electrical troubleshooting and interpret electrical schematics.
• Strong understanding of computer systems, networking, color theory, and related software applications.
• Prior hands-on experience with Konica Minolta production printers and office equipment is highly preferred.
• Excellent customer-facing, interpersonal, and communication skills.
• Effective time management and ability to prioritize tasks efficiently.
• Excellent analytical and troubleshooting skills with logical approach.

Main Responsibilities:

• Deliver exceptional service and technical support to clients.
• Handle technical diagnostics, troubleshooting, software loads, installations, and retrofits on production print devices.
• Perform comprehensive maintenance activities on assigned equipment.
• Act as primary point of contact for assigned clients, managing all service needs and AR.
• Support colleagues by sharing technical knowledge and adhering to internal repair policies and procedures.

Are you passionate about delivering exceptional technical support and ensuring smooth operations? Do you have a strong background in IT and a keen eye for detail?

We are seeking an experienced IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing timely and effective technical support to employees across the organization.

• Provide Level 2 onsite and remote support for Windows, Mac, and Linux systems.
• Handle tickets on the service desk and ensure their resolution within defined SLAs.
• Collaborate with the team to resolve complex technical issues and provide expert guidance.

• Strong technical background with at least 3 years of experience in IT support.
• Proficiency in Active Directory user provisioning and migrations.
• Experience with Helpdesk ticketing systems such as ZenDesk or ServiceNow.
• Advanced knowledge of networking concepts and desktop/server operating systems.

• Competitive tax-free salary.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & Recognitions.
• Learning & Development.

Bayut and dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Overview

This role is focused on providing top-notch technical support to clients, ensuring their IT systems run smoothly and efficiently. The ideal candidate will have a strong background in Information Technology or Computer Science, with relevant certifications like ITIL.

Key Responsibilities:

• Deliver prompt and accurate technical assistance via phone, email, or chat.
• Identify and troubleshoot software and hardware issues, collaborating with internal teams as needed.
• Document technical knowledge and share it with the team to ensure continuity and consistency.
• Analyze and resolve complex technical problems, escalating them when necessary.
• Maintain accurate records of all technical issues, ensuring timely resolution and follow-up.

About Us

We are seeking a skilled IT professional who can work effectively in a fast-paced environment, managing multiple priorities and deadlines. If you have a passion for delivering exceptional customer service and staying up-to-date with the latest technology trends, we want to hear from you!

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in handling CCTV, ANPR, Access Control Systems, and Video Management Software (VMS), with certification in Hikvision VMS and hands-on product experience.

Responsibilities

• Provide technical support and troubleshooting for CCTV, ANPR systems, Access Control Systems, and Video Management Software.
• Provide operation and maintenance services to clients, ensuring the optimal performance of their systems.
• Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact.
• Utilize hands-on experience with Hikvision products to assist in installation, configuration, and maintenance of surveillance and security solutions.
• Collaborate with internal teams and external partners to ensure seamless integration of technologies.
• Conduct training sessions for end-users on system operation and maintenance.
• Document and escalate technical issues as necessary to ensure timely resolution.
• Conduct regular system inspections and audits to identify potential issues and proactively address them.
• Stay up to date with the latest developments in Hikvision products and solutions and maintain strong product knowledge.

Requirements

• Minimum of 4-5 years of experience in technical support, preferably in electronic security systems.
• Proven expertise in ANPR, Access Control Systems, and Video Management Software.
• Hands-on experience with Hikvision products and certification in Hikvision VMS.
• Proficiency in CAD software (e.g., AutoCAD) for creating and interpreting system layouts and drawings.
• Experience with parking guidance systems is a plus.
• Experience designing and executing complex PoC demonstrations for security or smart-city solutions is advantageous.
• Familiarity with AI technologies will be an added advantage.
• Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Exceptional troubleshooting skills, with a systematic approach to problem-solving.
• Proven ability to handle multiple issues simultaneously and prioritize tasks effectively.
• Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.
• UAE driving license and willingness to travel across the UAE for on-site support.

A prestigious organization seeks an IT support specialist to provide high-end technical assistance across systems, software, hardware, and network-related issues.

• Deliver exceptional IT support services to ensure swift and efficient resolutions of technical issues.
• Offer specialized assistance in Windows Server, Active Directory, Windows 11, and cloud-based platforms such as Azure and M365.
• Troubleshoot and resolve technical issues with a strong focus on network administration and security.
• Work closely with executive teams and high-priority departments, offering tailored IT support with a client-facing approach.

• A minimum of 7 years in delivering white-glove IT support, preferably within law firms, asset management firms, or other high-end corporate sectors.
• Strong background in network administration, system security, and troubleshooting across Windows Server, Windows 11, and Active Directory.
• Experience with cloud computing platforms like M365 and Azure.
• Ability to manage high-priority IT needs for senior executives and clients.

Joining this esteemed organization provides an exciting opportunity to work within a high-calibre, professional environment.

We are seeking a skilled IT professional to fill a critical role in our Dubai operation. This position plays a pivotal part in ensuring seamless IT operations and delivering exceptional technical support across the organization.

• Respond promptly to support requests via phone, email, or ticketing system with professionalism and courtesy.
• Analyze and resolve issues related to operating systems, applications, printers, and peripherals in a timely manner.
• Install, configure, and maintain IT equipment and software as necessary.
• Elevate unresolved issues to higher-level IT staff or external vendors when required.
• Maintain accurate records of issues and resolutions using helpdesk software.
• Support the setup of new user accounts, access rights, and IT orientation for onboarding staff.

A minimum of 2-3 years of experience in a similar field or position is essential.

• Familiarity with Power BI, NAS Storage Management, and Basic networking concepts.
• Responsibilities include contributing to the development and maintenance of Power BI reports and dashboards.
• Ability to integrate Power BI with various data sources like Excel, SharePoint, SQL Server, and CSV files.

This is a full-time position based in Dubai, UAE, offering a dynamic work environment.

• Respond to user inquiries and provide technical assistance via various communication channels
• Troubleshoot hardware, software, and network problems
• Log and track support requests using an IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Evaluate and escalate unresolved issues to appropriate IT teams

We are seeking a skilled IT Technical Support Specialist to join our team. This role involves providing technical assistance and support to end-users via various communication channels.

• Troubleshoot and Resolve Issues: Utilize remote support tools to diagnose and resolve hardware and software issues in real-time.
• Document Support Requests: Maintain detailed documentation of support requests and resolutions in the ticketing system to track performance metrics and knowledge transfer.
• Escalate Complex Issues: Escalate complex issues to senior IT staff while providing comprehensive information to facilitate swift resolutions.
• Conduct Follow-ups: Conduct regular follow-ups with users to ensure their issues have been resolved satisfactorily, enhancing overall customer satisfaction.

In addition to these responsibilities, the successful candidate will be responsible for assisting with onboarding new employees, supporting the maintenance of IT inventory, and implementing best practices for IT security. The ideal candidate will stay updated on emerging technologies and industry trends to provide informed assistance and recommend enhancements.

• Technical Skills: Proficiency in remote support tools, operating systems, and software applications.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Strong problem-solving and analytical skills.

• Ongoing Training and Development: Opportunities for ongoing training and development to stay up-to-date with emerging technologies and industry trends.
• Collaborative Work Environment: Collaborative work environment with a team of experienced IT professionals.
• Competitive Compensation Package: Competitive compensation package including salary, benefits, and perks.

This is an exciting opportunity for a motivated and skilled IT professional to join our team and contribute to the success of our organization. If you are passionate about providing exceptional technical support and staying up-to-date with emerging technologies, we encourage you to apply for this role.

We are seeking a skilled IT support professional to provide comprehensive technical assistance to our clients and internal teams. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services.

• Serve as the second level of support for end-user issues, escalating complex problems to Level 3 support when necessary.
• Troubleshoot functional and technical issues in configured processes and coordinate with product support for Level 3 issues.
• Maintain a log of reported issues and resolutions to update the knowledge management and FAQ database.
• Provide monthly reports on the issues reported and resolved.
• Ensure compliance with standard software policy and handle non-standard software requests after thorough analysis and security verification.
• Support users in day-to-day activities and liaise with users to understand and log identified business transactions in the system.
• Provide support for all end-user/customer systems including printers, PCs, mobile devices, IoT, phones, etc.
• Perform routine maintenance on assets and maintain related asset registry.
• Deliver services and support within SLA and customer satisfaction targets.

• Bachelor's degree in Computer Science or related field with at least 6 years of related experience.
• Required Certifications: A+, M365 Certification, Network+.
• Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA.
• Proven experience as a Level 2 Support Technician or similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving and communication skills.
• Ability to document solutions and provide training to users.
• Familiarity with helpdesk software and remote troubleshooting.

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development