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Job Title: Functional Consultant – Digital Transformation

Location: Dubai, UAE

Job Summary

We are looking for a skilled Functional Consultant with 6-7 years of experience to join our digital transformation team. The Functional Consultant will play a crucial role in solutioning and implementing a smart parks solutions using cutting-edge technologies. The ideal candidate will be responsible for understanding business requirements, designing functional solutions, and ensuring the successful implementation of various digital components, including consumer-facing websites and apps, content and ticket management systems, kiosks, POS machines, and more.

Key Responsibilities

Requirement Analysis:

• Collaborate with stakeholders to gather and document business requirements.
• Conduct detailed analysis to understand the needs and objectives of the park transformation project.
• Translate business requirements into functional specifications for digital solutions.
  
  

• Design functional solutions that align with the project goals and stakeholder requirements.
• Develop process flow diagrams, use cases, and user stories to illustrate solution functionalities.
• Ensure that the design integrates seamlessly with existing systems and infrastructure.
  
  

• Work closely with technical teams to oversee the implementation of functional solutions.
• Develop and execute test plans to ensure the solutions meet the specified requirements and quality standards.
• Conduct user acceptance testing (UAT) and gather feedback for continuous improvement.
  
  

• Serve as a liaison between business stakeholders and technical teams to ensure clear communication and alignment.
• Facilitate workshops and meetings to gather requirements, present solutions, and address any concerns.
• Provide training and support to end-users to ensure successful adoption of new systems and processes.
  
  

• Create comprehensive documentation for functional specifications, process flows, and user guides.
• Prepare regular status reports and updates for project stakeholders.
• Maintain accurate records of project progress, issues, and resolutions.
  
  

• Define and document requirements for consumer-facing websites and mobile applications.
• Develop functional specifications for content management systems and ticket management systems.
• Design workflows for the deployment of kiosks, POS machines, ticket redemption stations, and barrier gates.
• Create functional requirements for parking management solutions, including barrier gates control, capacity management, and order management.
• Develop processes for venue booking, show booking, chalet booking, merchandise sales, event promotion, marketing campaigns, and B2B sales.
  
  

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 7+ years of experience as a Functional Consultant or Business Analyst, preferably in the digital transformation, smart city, or tourism sectors.
• Strong understanding of digital technologies and their application in creating smart environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to translate business requirements into functional specifications and technical requirements.
• Experience with project management methodologies and software tools.
  
  

• Experience with Agile and Scrum methodologies.
• Knowledge of web and mobile application development.
• Familiarity with content management systems, ticket management systems, and parking management solutions.
• Understanding of smart park technologies, IoT, and automated access control systems.

• Seniority level Not Applicable

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 10 hours ago

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The Digital Transformation & Analytics Senior Specialist role has dual responsibility covering Technology and software solution development as well as project management with external and internal teams in the Delivery of Digital transformation and Data flow management and data analytics to enhance data-driven decision-making within the organization particularly in analytics-related deliverables.

Digital Transformation is a key part of the role that requires an understanding of the relevant technology used in the vertical transport industry as well as the ability to comprehend business processes and apply LEAN and Six Sigma methodologies to recommend enhancements in current technology operating methodologies and offerings leading to improved productivity and business results. Studying gaps and development areas within each business function and working on building new solutions software modules or automation to enhance the time taken for informed decision making at each level within the business functions.

Data Analytics part of the role analyzes business processes offerings services and systems to improve current processes and make proposals for profitable business decisions that are based on data analytics and insights. The Analytics role requires holistic and deep knowledge of various analytics methods and tools. S/he supports the stakeholders with complex analytics use cases. S/he provides detailed information about business performance eliminates inefficiencies in processes and supports prioritizing improvement initiatives. The position has a key role in better data-based decision-making and driving improvements in analytics capabilities across the company.

• Study existing processes and gather enhancement requirements from stakeholders and design and propose new solutions or automation to enhance productivity and business results
• Guide and support business stakeholders in analyzing business performance by identifying trends issues requiring attention and improvement opportunities.
• Support and drive the definition of business requirements for analytics.
• Ensure that each problem or area of application is analyzed with valid methods
• Understand data requirements and availability how it impacts and limits possibilities in analytics
• Act as the coordinator and key contact point between business stakeholders and specialized advanced analytics teams ensuring that business needs are collected defined and prioritized and that provided analyses fulfill the business needs.
• Support the definition of business KPIs. Develop them and drive their implementation.
• Design and develop data visualizations and dashboards.
• Make and communicate conclusions and recommendations based on findings from analyses.
• Guide and support business stakeholders in analyzing business performance by identifying trends issues requiring attention and improvement opportunities.
• Support with the definition of business requirements for analytics with a clear target and scope
• Ensure the selection of the correct type of analytics for each area of application.

• Degree in Data Science Computer Science Engineering Information-oriented Business Administration/ Economics Mathematics or another relevant field
• Strong analytical skills with the ability to collect organize analyze and process significant amounts of information with high attention to detail and accuracy
• Strong communication skills and the ability to collaborate effectively with individuals across functions in an international environment
• Good understanding of data analysis and ability to work with databases
• Experience with data structures and other data sources is a plus
• Experience with data visualization tools
• Software development and Project management experience
• Accuracy attention to detail and good organizational skills
• Fluent written and oral English skills.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

We’re looking for a Digital Transformation Owner to spearhead the design, development, and delivery of innovative digital products that drive organizational transformation. This is a leadership position where you will own the product vision and strategy while ensuring alignment with business objectives and customer needs.

• Define and lead the digital product strategy, roadmap, and execution.
• Drive end-to-end delivery of digital transformation initiatives.
• Collaborate with business leaders, technology teams, and external partners to ensure seamless integration of digital solutions.
• Translate business goals into innovative and scalable digital products.
• Oversee product lifecycle – from ideation, development, launch, to adoption.
• Analyze market trends, competitor activity, and emerging technologies to identify opportunities.
• Establish KPIs and success metrics to measure product adoption and impact.
• Champion change management, ensuring smooth adoption of digital initiatives across the organization.

• 8–12 years of experience in Product Management / Digital Transformation Leadership .
• Proven success in leading digital transformation or large-scale technology product initiatives.
• Strong technical and business acumen with the ability to bridge strategy and execution.
• Experience in managing cross-functional teams and multiple stakeholders.
• Excellent leadership, communication, and stakeholder management skills.
• Prior exposure to UAE/GCC markets is a plus.

• Be at the forefront of driving digital change in a leading organization.
• High-visibility role with direct impact on business growth and modernization.
• Opportunity to shape and deliver cutting-edge digital products.
• Competitive compensation and benefits package.

Overview

A dynamic and growth-focused manufacturing organisation operating in a multi-country environment, committed to modernising its operations through strategic technology investments. With a strong leadership team and a collaborative culture, the company is poised for a significant digital evolution.

• Lead a comprehensive assessment of current systems and processes across departments.
• Design and implement a scalable digital architecture covering CRM, finance, inventory, and manufacturing.
• Drive integration of analytics and ERP systems (e.g., NetSuite) for real-time data access and reporting.
• Identify and automate high-effort manual workflows in sales, finance, and manufacturing.
• Oversee rollout of new systems including CRM, ZOHO HR, and analytics platforms.
• Collaborate across departments to ensure adoption and usability of new technologies.
• Act as a bridge between business and tech, supporting change management and stakeholder engagement.

• Minimum 5 years' experience in a digital transformation or systems implementation focused role.
• Proven track record delivering cross-functional digital initiatives in manufacturing or similar industries.
• Experience automating finance and manufacturing workflows.
• Hands-on with ERP, CRM, HRIS, and analytics tools (e.g., NetSuite, Oracle CX, ZOHO).
• Strong communication skills and ability to influence non-technical stakeholders.
• Experience working across geographically dispersed teams

We're Hiring – Digital Transformation Consultant (Immediate Requirement)

We are looking for a
Digital Transformation Consultant
with proven expertise in aligning transformation programs with the
Dubai Government Excellence Program (DGEP)
criteria.

Key Focus Areas:

• Digital Transformation & Capabilities Development
  – applying maturity frameworks and best practices to enhance agility and innovation.
• Performance Management & KPIs
  – designing and tracking indicators that align with DGEP's enablers of excellence.
• Data & Technology Enablement
  – leveraging governance, analytics, and digital platforms for evidence-based decision making.
• Organizational Learning & Change
  – embedding continuous improvement and building future-ready capabilities.
• Talent Management (Preferred)
  – aligning workforce development with transformation objectives.

Requirements:

• Strong background in
  government sector projects
  within the UAE.
• Knowledge of
  DGEP guidelines and practices
  in digital transformation, performance, and organizational learning.
• Bilingual (Arabic & English) preferred.

Location:
Dubai

Immediate Start

Job Description

• Administer and maintain the NetSuite ERP system across subsidiaries.
• Provide user support, training, and troubleshooting for NetSuite modules.
• Manage third-party integrations (e.g. Meteocontrol, SharePoint).
• Lead digital transformation projects including CRM, FP&A, and e-invoicing.
• Champion data management and migration initiatives.
• Develop dashboards, workflows, and forms to improve user experience.
• Coordinate with external vendors and consultants for system enhancements.

• Minimum 4+ years of NetSuite administration experience.
• Proven experience with multi-subsidiary, multi-currency NetSuite implementations.
• Strong understanding of finance processes (billing, payments, GL, reporting).
• Hands-on experience with NetSuite CRM and Project Management modules.
• Skilled in NetSuite scripting, workflows, saved searches, and custom records.
• Preferred: Experience in renewable energy or project development environments

We are looking to hire a
Digital Transformation Lead (Guest Experience)
who will be responsible for
leading enterprise-wide digital transformation programs with a strong focus on enhancing customer experience (CX), driving innovation, and enabling customer-centric processes and platforms
for our client based in
Dubai
– which is one of the largest multinational entities in the region.

This position is going to start on an initial contract for
24 months
and is
open to renewal
based on performance.

The role sits within the
Digital & Customer Experience Transformation Department
and reports directly to the
Chief Digital Officer (CDO)
.

We are looking for a passionate
Digital Transformation Lead (Guest Experience)
with a clear focus on
customer experience excellence, adoption of cutting-edge digital solutions, and driving business outcomes through technology-enabled change
. You should also have experience in/possess knowledge of
customer journey design, omnichannel platforms, process automation, emerging technologies (AI, cloud, data analytics), and stakeholder change management in a multinational context
.

Key responsibilities:

• Define and execute the organization's
  digital transformation roadmap
  , with a specific focus on customer experience initiatives.
• Lead the design and implementation of
  customer journey improvements
  , ensuring seamless, consistent, and personalized experiences across digital and physical touchpoints.
• Partner with business units, IT, and customer-facing teams to
  drive adoption of digital platforms and tools
  that enhance service delivery and customer engagement.
• Identify and implement
  emerging technologies
  (AI, machine learning, RPA, advanced analytics, chatbots, CRM platforms) to improve efficiency and customer satisfaction.
• Establish
  KPIs and success metrics
  to monitor digital transformation progress and impact on CX.
• Lead a cross-functional team of digital and CX professionals to
  deliver large-scale transformation projects on time and within budget
  .
• Ensure compliance with data security, regulatory requirements, and organizational standards while implementing digital solutions.
• Drive a
  change management culture
  , ensuring organizational readiness and smooth adoption of new processes and tools.
• Build strong relationships with internal and external stakeholders, including vendors and technology partners.
• Serve as a
  strategic advisor
  to senior leadership on digital trends, innovations, and opportunities for enhancing customer value.

Knowledge, skills & experience:

• Minimum
  12–15 years of experience
  in digital transformation, with at least
  5 years in a leadership role
  in a multinational or large-scale organization.
• Strong expertise in
  customer experience strategy
  , digital platforms (CRM, omnichannel, mobile, self-service, e-commerce), and process re-engineering.
• Demonstrated track record of
  leading enterprise-wide digital transformation initiatives
  from strategy through execution.
• Proven ability to
  influence and collaborate with C-level executives and cross-functional teams
  .
• Knowledge of
  AI, advanced analytics, cloud solutions, RPA, and automation
  .
• Strong
  project management, stakeholder engagement, and vendor management skills
  .
• Excellent
  communication, leadership, and change management capabilities
  .
• Experience in the
  Middle East region
  is a plus.

Availability:

• Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.

We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps

**Digital Transformation Consultant (Russian-Speaking)

About the Role**

We are undertaking a large-scale digital transformation program that spans ERP modernization, MES rollout, CRM unification, and AI adoption across multiple business functions. To support this initiative, we are seeking an experienced Digital Transformation Consultant (Russian-Speaking) who can work closely with our leadership team and stakeholders.

Key Responsibilities

* Assess current IT systems (ERP, CRM, MES, document management, BI tools) and map business processes.

* Conduct workshops with business stakeholders in Russian and English to capture requirements and pain points.

* Design phased digital transformation roadmaps with milestones, priorities, and technology recommendations.

* Identify opportunities to deploy AI agents in sales, supply chain, production, finance, and customer engagement.

* Build high-level timelines, budgets, and resourcing estimates for implementation.

* Provide advisory support on change management and adoption strategies.

Requirements

* Proven experience as a Digital Transformation Consultant, ERP/CRM/MES Implementation Specialist, or Technology Strategist.

* Strong understanding of ERP systems (preferably 1C ERP), CRM platforms, and MES solutions.

* Familiarity with AI/automation technologies and their integration into enterprise workflows.

* Excellent process-mapping, analytical, and communication skills.

* Fluency in Russian (mandatory) and English.

* Background in manufacturing, trading, or FMCG sectors is an advantage.

What We Offer

* The opportunity to lead strategic transformation initiatives with executive-level visibility.

* Flexible engagement model (consulting/project-based with potential for long-term collaboration).

* Competitive compensation aligned with expertise and project scope.

The Digital Transformation Manager will lead the strategic planning and execution of digital initiatives that improve business performance, enhance customer experiences, and drive innovation across the organization. This role is responsible for identifying opportunities for digital innovation, managing cross-functional digital projects, and ensuring successful adoption of new technologies and processes.

The ideal candidate will be a strategic thinker with strong leadership, project management, and

change management skills, capable of bridging the gap between business needs and technology

solutions. The role will work closely with business units, IT, and external vendors to ensure digital

solutions align with strategic goals and deliver measurable value.

Duties and Responsibilities:

Strategy & Planning

• Develop and implement a comprehensive digital transformation roadmap aligned with the

company's strategic objectives.

• Identify opportunities for process automation, digitization, and customer experience

enhancements.

• Conduct digital maturity assessments and benchmark against industry standards.

Project Management

• Lead end-to-end execution of digital projects, ensuring on-time, within-scope, and on budget delivery.

• Define project scope, goals, KPIs, timelines, and resource requirements.

• Collaborate with IT and other department stakeholders to align project outcomes.

• Collaborate with department heads to understand requirements and translate them into

digital initiatives.

Change Management & Adoption

• Drive organizational change by promoting a digital-first culture.

• Develop change management strategies to ensure employee adoption of digital tools and

processes.

• Provide training and support to stakeholders affected by digital changes.

Innovation & Emerging Technologies

• Stay current on emerging technologies (AI, RPA, IoT, cloud, data analytics, etc) and

assess their potential impact.

• Evaluate and recommend new digital tools or platforms to enhance efficiency and

innovation.

• Foster a culture of continuous improvement and experimentation.

Performance Monitoring & Reporting

• Establish KPIs and track performance of digital initiatives.

• Regularly report on project outcomes, return on investment (ROI), and transformation

milestones.

• Identify and mitigate risks throughout the project lifecycle.

• Ensure compliance with data privacy, cybersecurity, and regulatory requirements in all

digital implementations.

Stakeholder Management

• Serve as the key liaison between business units and technical teams.

• Communicate digital transformation goals, benefits, and progress to executives and staff.

• Engage with external partners, consultants, and vendors as needed.

QUALIFICATIONS:

Bachelor's degree in business administration, Information Technology, or a related field.

Minimum 10 years of experience in business analysis, including RFI/RFP creation, scope definition, and process mapping.

Strong knowledge of AS-IS and TO-BE process mapping techniques and business value analysis frameworks.

Proficiency in drafting business documentation such as BRDs, SOWs, RFIs, RFPs, and KPIs.

Experience in defining, monitoring, and reporting on KPIs to measure the success of IT projects and processes.

Strong analytical skills with expertise in gap analysis, process optimization, and system improvement.

Excellent communication and presentation skills to effectively collaborate with stakeholders and cross-functional teams.

Well versed in project management methodologies (Agile, Waterfall) and tools.

Experience with enterprise systems such as ERP, CX System, and data analysis tools.

Preferably with Automotive industry experience.

Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are preferred.