59 Technology Infrastructure jobs in the United Arab Emirates

As an Infrastructure Support Engineer , you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

• Handle and respond to employee requests via corporate communication platforms
• Troubleshoot and resolve technical problems involving infrastructure services
• Work closely with cross-functional teams to design and implement system upgrades and solutions
• Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
• Create and maintain documentation of technical procedures and user manuals for reference
• Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed

WHAT WE LOOK FOR IN YOU:

• A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
• Proficiency in Linux operating systems and general infrastructure services
• Excellent communication skills, with fluency in English
• A strong desire for continuous learning and professional growth
• Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

• Exciting challenges with ample opportunities for personal and professional growth
• A welcoming international team of highly qualified professionals
• Cutting-edge hardware and technology
• Phenomenally great Dubai office
• 40 paid days off

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Job Summary:

• Deliver top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues.
• Design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability.
• Monitor and support daily IT operations for business continuity.
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux).
• Address client inquiries effectively and ensure excellent communication for issue resolution.
• Document technical issues, solutions, and standard procedures for knowledge sharing.
• Collaborate with Tier 2 and Tier 3 support teams for escalations.
• Assist with onboarding of new employees and provide technical orientation and support.
• Participate in IT projects including upgrades, migrations, and implementation of new technologies.

• Technical Skills:
• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Soft Skills:
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

As a technical support specialist, you will be responsible for providing top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues. You will design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability. Additionally, you will monitor and support daily IT operations for business continuity.

Please find the job description below:

VIVA is the first food discounter supermarket chain in the UAE and Oman, offering high-quality products at affordable prices. Established in 2018, VIVA has become a trusted household name. Our mission is to create a convenient and enjoyable shopping experience, offering everything from fresh produce and groceries to household essentials and specialty items. We currently operate 87 stores across the UAE and 4 in Oman, designed to provide a seamless shopping experience. Our stores are strategically located for easy access. Our vision & mission is to be the food value destination by delivering our FRESHER, CHEAPER, BETTER promise every day and earning customer lifetime loyalty.

1. IT Infrastructure Management
   • Develop and execute the IT infrastructure roadmap to ensure scalability, security, and support for current and future needs.
   • Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments efficiently and cost-effectively.
   • Set up IT systems in new territories and for expansion in existing ones; oversee design, implementation, upgrades, and maintenance of infrastructure solutions.
   • Monitor system performance and implement improvements for optimal operation.
   • Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
   • Oversee procurement of IT equipment efficiently.
   • Maintain IT asset inventory and documentation.
2. Security & Compliance
   • Implement and maintain cybersecurity measures to protect assets.
   • Ensure compliance with organizational standards and regulations.
   • Collaborate with security teams to mitigate risks and respond to incidents.
3. Network & Cloud Management
   • Monitor and maintain network performance.
   • Manage user access controls and authentication.
   • Implement security measures for infrastructure and data protection.
4. IT Support
   • Develop IT support policies and procedures to ensure customer satisfaction.
   • Manage the service desk for incident and request resolution.
   • Oversee hardware and software setup, configuration, and troubleshooting.
5. Vendor Management
   • Manage relationships with vendors and contractors.
   • Negotiate contracts and ensure vendor performance standards.
   • Oversee procurement of IT equipment and services.
6. Risk Management and Compliance
   • Identify risks and establish mitigation measures.
   • Ensure compliance with regulations and policies.
   • Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in infrastructure and support roles.
• Experience in the retail industry is mandatory; discount grocery retail experience is a plus.
• Proven leadership in multi-country operations and sourcing.
• Background in startups and enterprise transformation projects.

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering.

Landmark Group:

One of the largest retail and hospitality organizations in the Middle East, North Africa, and India, overseeing digital, enterprise, e-commerce, and various operational functions, committed to delivering a seamless digital experience.

Website:

Location: Dubai

About VIVA: VIVA is the first food discounter supermarket chain in the UAE and Oman, established in 2018. We offer high-quality products at affordable prices across 87 stores in the UAE and 4 in Oman, providing a seamless shopping experience. Our mission is to create a convenient and enjoyable shopping environment, delivering the promise of FRESHER, CHEAPER, BETTER every day to earn customer loyalty.

• Manage IT infrastructure, developing and executing a scalable, secure roadmap supporting current and future needs.
• Maintain and oversee hardware, servers, networks, and cloud environments efficiently and cost-effectively.
• Implement IT systems and infrastructure in new and existing territories, ensuring timely setup.
• Design, upgrade, and maintain on-premise, cloud, and hybrid infrastructure solutions.
• Monitor system performance, implementing improvements for optimal operation.
• Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
• Manage procurement and maintain IT asset inventory and documentation.
• Implement cybersecurity measures, ensuring compliance with standards and regulations.
• Work with security teams to mitigate risks and respond to incidents.
• Monitor and maintain network performance and security controls.
• Develop and manage IT support policies, oversee the service desk, and ensure resolution within SLAs.
• Manage relationships with vendors and contractors, negotiating contracts and overseeing procurement.
• Identify IT risks, establish mitigation measures, and ensure compliance with policies and standards.
• Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in IT Infrastructure & Support roles.
• Experience in retail, especially discount grocery retailing, is essential.
• Experience leading multi-country operations and sourcing.
• Background in startup environments and enterprise transformation projects.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or Engineering.

Company: Landmark Group

We are a leading retail and hospitality organization in the Middle East, North Africa, and India, overseeing digital functions including Enterprise & E-commerce Tech, Product Management, User Design, and more, aiming to deliver seamless digital experiences.

Please find the job description below:

VIVA is the first food discounter supermarket chain in the UAE and Oman, offering high-quality products at affordable prices. Established in 2018, VIVA has become a trusted household name. Our mission is to create a convenient and enjoyable shopping experience, offering everything from fresh produce and groceries to household essentials and specialty items. We currently operate 87 stores across the UAE and 4 in Oman, designed to provide a seamless shopping experience. Our stores are strategically located for easy access. Our vision & mission is to be the food value destination by delivering our FRESHER, CHEAPER, BETTER promise every day and earning customer lifetime loyalty.

• IT Infrastructure Management
  • Develop and execute the IT infrastructure roadmap to ensure scalability, security, and support for current and future needs.
  • Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments efficiently and cost-effectively.
  • Set up IT systems in new territories and for expansion in existing ones; oversee design, implementation, upgrades, and maintenance of infrastructure solutions.
  • Monitor system performance and implement improvements for optimal operation.
  • Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
  • Oversee procurement of IT equipment efficiently.
  • Maintain IT asset inventory and documentation.
• Security & Compliance
  • Implement and maintain cybersecurity measures to protect assets.
  • Ensure compliance with organizational standards and regulations.
  • Collaborate with security teams to mitigate risks and respond to incidents.
• Network & Cloud Management
  • Monitor and maintain network performance.
  • Manage user access controls and authentication.
  • Implement security measures for infrastructure and data protection.
• IT Support
  • Develop IT support policies and procedures to ensure customer satisfaction.
  • Manage the service desk for incident and request resolution.
  • Oversee hardware and software setup, configuration, and troubleshooting.
• Vendor Management
  • Manage relationships with vendors and contractors.
  • Negotiate contracts and ensure vendor performance standards.
  • Oversee procurement of IT equipment and services.
• Risk Management and Compliance
  • Identify risks and establish mitigation measures.
  • Ensure compliance with regulations and policies.
  • Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in infrastructure and support roles.
• Experience in the retail industry is mandatory; discount grocery retail experience is a plus.
• Proven leadership in multi-country operations and sourcing.
• Background in startups and enterprise transformation projects.

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering.

Landmark Group:

One of the largest retail and hospitality organizations in the Middle East, North Africa, and India, overseeing digital, enterprise, e-commerce, and various operational functions, committed to delivering a seamless digital experience.

Website:

The role of an IT Support Officer is to provide expert technical support and maintenance services for our organization's IT infrastructure.

The successful candidate will be responsible for installing, configuring, and troubleshooting various hardware and software systems. They will also be expected to maintain accurate records of their work and provide excellent customer service to end-users.

• To achieve this, the IT Support Officer will need to stay up-to-date with the latest technological advancements and industry trends.
• They will also need to possess strong analytical and problem-solving skills to identify and resolve complex technical issues.

• A minimum of 6 years' experience in a similar role and industry, or a Bachelor's degree in Computer Science or equivalent.
• Diploma in a related field or equivalent.

• Certification in IT Systems administration or CCNA/CCNP MCITP Server.

We are looking for a highly skilled and motivated individual who can take on this challenging role and make a significant contribution to our team.

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

The AVP, Infrastructure Technology will be responsible for developing, managing, and optimizing Interpolitan Money's IT infrastructure, ensuring high availability, scalability, security, and efficiency of the company’s technology stack. This role will oversee IT operations, infrastructure strategy, cloud adoption, vendor management, asset management, and business continuity planning. The role is critical in supporting the company's alternative banking and international payments services by ensuring a robust, secure, and compliant IT infrastructure.

IT Infrastructure Strategy & Management

• Design and implement a scalable and resilient IT infrastructure aligned with business goals and regulatory requirements.
• Lead IT modernization initiatives, including cloud adoption, automation, and digitization of core infrastructure.
• Develop a long-term infrastructure roadmap, ensuring the adoption of best-in-class solutions for network, storage, compute, and cloud services.

Asset Management & Lifecycle Optimisation

• Establish and maintain an IT Asset Management (ITAM) framework for tracking hardware, software, cloud resources, and licenses.
• Ensure efficient asset utilization, procurement planning, and cost optimization to maximize IT investments.
• Implement automated asset discovery, tracking, and compliance tools to monitor asset usage and depreciation.
• Manage software licensing agreements and renewals to ensure compliance and cost-effectiveness.
• Conduct regular asset audits and reconciliation to eliminate redundancies and ensure optimal performance and security.

Cloud & Data Center Operations

• Oversee hybrid cloud architecture (AWS, Azure, or other cloud providers) and ensure optimal performance, security, and cost efficiency.
• Manage on-premise and cloud data center operations, ensuring high availability and disaster recovery readiness.
• Optimize cloud utilization, cost control, and cloud security best practices in line with industry standards.

Network & Security Management

• Ensure highly available and secure network infrastructure, including LAN, WAN, VPNs, and SD-WAN solutions.
• Work closely with the Information Security team to enforce cybersecurity protocols, firewalls, and endpoint protection.
• Implement Zero Trust Security principles and best practices for identity and access management (IAM).

IT Operations & Service Management

• Oversee day-to-day IT operations, including IT service desk, monitoring, and troubleshooting.
• Implement ITIL-based service management practices, ensuring efficient incident, problem, and change management.
• Drive automation initiatives to reduce manual tasks and improve efficiency.

Vendor & Stakeholder Management

• Evaluate and manage third-party vendors, ensuring cost-effective and high-performance IT solutions.
• Negotiate service-level agreements (SLAs) with vendors and ensure adherence to agreed standards.
• Collaborate with internal business units to align infrastructure capabilities with business needs.

Risk & Compliance

• Ensure compliance with financial industry regulations, including ISO 27001, PCI DSS, GDPR, and FCA guidelines.
• Develop and test Business Continuity (BCP) and Disaster Recovery (DR) plans.
• Regularly conduct infrastructure audits, risk assessments, and security reviews.

• Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
• 10+ years of experience in IT Infrastructure & Operations, with 5+ years in a leadership role.
• Expertise in cloud platforms (AWS, Azure, GCP) and data center management.
• Strong knowledge of networking (Cisco, Fortinet, Palo Alto), storage, and virtualization (VMware, Hyper-V).
• Familiarity with ITIL, DevOps, CI/CD, IT asset management (ITAM), and automation tools.
• Experience in financial services, fintech, or regulated environments is highly preferred.
• Excellent leadership, communication, and project management skills.

We want you to have a fulfilling and rewarding career at Interpolitan. With that in mind, we’ve designed our benefits package to improve your work life, support your well-being and promote professional growth.

• End-of-service benefits
• ESOP Participation for high performers
• Birthday day off
• Private Health Insurance
• Regular team socials
• Annual wellness week

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

The AVP, Infrastructure Technology will be responsible for developing, managing, and optimizing Interpolitan Money's IT infrastructure, ensuring high availability, scalability, security, and efficiency of the company’s technology stack. This role will oversee IT operations, infrastructure strategy, cloud adoption, vendor management, asset management, and business continuity planning. The role is critical in supporting the company's alternative banking and international payments services by ensuring a robust, secure, and compliant IT infrastructure.

IT Infrastructure Strategy & Management

• Design and implement a scalable and resilient IT infrastructure aligned with business goals and regulatory requirements.
• Lead IT modernization initiatives, including cloud adoption, automation, and digitization of core infrastructure.
• Develop a long-term infrastructure roadmap, ensuring the adoption of best-in-class solutions for network, storage, compute, and cloud services.

Asset Management & Lifecycle Optimisation

• Establish and maintain an IT Asset Management (ITAM) framework for tracking hardware, software, cloud resources, and licenses.
• Ensure efficient asset utilization, procurement planning, and cost optimization to maximize IT investments.
• Implement automated asset discovery, tracking, and compliance tools to monitor asset usage and depreciation.
• Manage software licensing agreements and renewals to ensure compliance and cost-effectiveness.
• Conduct regular asset audits and reconciliation to eliminate redundancies and ensure optimal performance and security.

Cloud & Data Center Operations

• Oversee hybrid cloud architecture (AWS, Azure, or other cloud providers) and ensure optimal performance, security, and cost efficiency.
• Manage on-premise and cloud data center operations, ensuring high availability and disaster recovery readiness.
• Optimize cloud utilization, cost control, and cloud security best practices in line with industry standards.

Network & Security Management

• Ensure highly available and secure network infrastructure, including LAN, WAN, VPNs, and SD-WAN solutions.
• Work closely with the Information Security team to enforce cybersecurity protocols, firewalls, and endpoint protection.
• Implement Zero Trust Security principles and best practices for identity and access management (IAM).

IT Operations & Service Management

• Oversee day-to-day IT operations, including IT service desk, monitoring, and troubleshooting.
• Implement ITIL-based service management practices, ensuring efficient incident, problem, and change management.
• Drive automation initiatives to reduce manual tasks and improve efficiency.

Vendor & Stakeholder Management

• Evaluate and manage third-party vendors, ensuring cost-effective and high-performance IT solutions.
• Negotiate service-level agreements (SLAs) with vendors and ensure adherence to agreed standards.
• Collaborate with internal business units to align infrastructure capabilities with business needs.

Risk & Compliance

• Ensure compliance with financial industry regulations, including ISO 27001, PCI DSS, GDPR, and FCA guidelines.
• Develop and test Business Continuity (BCP) and Disaster Recovery (DR) plans.
• Regularly conduct infrastructure audits, risk assessments, and security reviews.

• Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
• 10+ years of experience in IT Infrastructure & Operations, with 5+ years in a leadership role.
• Expertise in cloud platforms (AWS, Azure, GCP) and data center management.
• Strong knowledge of networking (Cisco, Fortinet, Palo Alto), storage, and virtualization (VMware, Hyper-V).
• Familiarity with ITIL, DevOps, CI/CD, IT asset management (ITAM), and automation tools.
• Experience in financial services, fintech, or regulated environments is highly preferred.
• Excellent leadership, communication, and project management skills.

We want you to have a fulfilling and rewarding career at Interpolitan. With that in mind, we’ve designed our benefits package to improve your work life, support your well-being and promote professional growth.

• End-of-service benefits
• ESOP Participation for high performers
• Birthday day off
• Private Health Insurance
• Regular team socials
• Annual wellness week

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

The AVP, Infrastructure Technology will be responsible for developing, managing, and optimizing Interpolitan Money's IT infrastructure, ensuring high availability, scalability, security, and efficiency of the company’s technology stack. This role will oversee IT operations, infrastructure strategy, cloud adoption, vendor management, asset management, and business continuity planning. The role is critical in supporting the company's alternative banking and international payments services by ensuring a robust, secure, and compliant IT infrastructure.

IT Infrastructure Strategy & Management

• Design and implement a scalable and resilient IT infrastructure aligned with business goals and regulatory requirements.
• Lead IT modernization initiatives, including cloud adoption, automation, and digitization of core infrastructure.
• Develop a long-term infrastructure roadmap, ensuring the adoption of best-in-class solutions for network, storage, compute, and cloud services.

Asset Management & Lifecycle Optimisation

• Establish and maintain an IT Asset Management (ITAM) framework for tracking hardware, software, cloud resources, and licenses.
• Ensure efficient asset utilization, procurement planning, and cost optimization to maximize IT investments.
• Implement automated asset discovery, tracking, and compliance tools to monitor asset usage and depreciation.
• Manage software licensing agreements and renewals to ensure compliance and cost-effectiveness.
• Conduct regular asset audits and reconciliation to eliminate redundancies and ensure optimal performance and security.

Cloud & Data Center Operations

• Oversee hybrid cloud architecture (AWS, Azure, or other cloud providers) and ensure optimal performance, security, and cost efficiency.
• Manage on-premise and cloud data center operations, ensuring high availability and disaster recovery readiness.
• Optimize cloud utilization, cost control, and cloud security best practices in line with industry standards.

Network & Security Management

• Ensure highly available and secure network infrastructure, including LAN, WAN, VPNs, and SD-WAN solutions.
• Work closely with the Information Security team to enforce cybersecurity protocols, firewalls, and endpoint protection.
• Implement Zero Trust Security principles and best practices for identity and access management (IAM).

IT Operations & Service Management

• Oversee day-to-day IT operations, including IT service desk, monitoring, and troubleshooting.
• Implement ITIL-based service management practices, ensuring efficient incident, problem, and change management.
• Drive automation initiatives to reduce manual tasks and improve efficiency.

Vendor & Stakeholder Management

• Evaluate and manage third-party vendors, ensuring cost-effective and high-performance IT solutions.
• Negotiate service-level agreements (SLAs) with vendors and ensure adherence to agreed standards.
• Collaborate with internal business units to align infrastructure capabilities with business needs.

Risk & Compliance

• Ensure compliance with financial industry regulations, including ISO 27001, PCI DSS, GDPR, and FCA guidelines.
• Develop and test Business Continuity (BCP) and Disaster Recovery (DR) plans.
• Regularly conduct infrastructure audits, risk assessments, and security reviews.

• Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
• 10+ years of experience in IT Infrastructure & Operations, with 5+ years in a leadership role.
• Expertise in cloud platforms (AWS, Azure, GCP) and data center management.
• Strong knowledge of networking (Cisco, Fortinet, Palo Alto), storage, and virtualization (VMware, Hyper-V).
• Familiarity with ITIL, DevOps, CI/CD, IT asset management (ITAM), and automation tools.
• Experience in financial services, fintech, or regulated environments is highly preferred.
• Excellent leadership, communication, and project management skills.

We want you to have a fulfilling and rewarding career at Interpolitan. With that in mind, we’ve designed our benefits package to improve your work life, support your well-being and promote professional growth.

• End-of-service benefits
• ESOP Participation for high performers
• Birthday day off
• Private Health Insurance
• Regular team socials
• Annual wellness week