5 Technology Roles jobs in the United Arab Emirates

Job Title: Technical Support Specialist

This role is responsible for providing top-notch support to our customers. The ideal candidate will have a strong technical background and excellent communication skills.

• Troubleshoot issues related to servers, desktops, software, network, and monitoring services
• Manage backups, antivirus, and Microsoft patches
• Support user creation, password reset, and connectivity issues
• Work closely with the L2 team to manage network, VMWare, and Hyper-V infrastructure
• Deploy and maintain standard Windows updates and application installation packages
• Monitor and manage backups, antivirus, and Azure Cloud Infrastructure
• Stay up-to-date with the latest security threats and recommend courses of action
• Provide off-hours emergency coverage during evenings, weekends, and holidays

• Bachelor's degree in Computer Science or IT-related field
• 5-6 years of experience in desktop and server support
• Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration
• Microsoft Certified System Engineer (MCSE) certification
• Basic network troubleshooting skills
• General understanding of ITIL process
• Excellent customer service, organizational, and troubleshooting skills
• Able to handle multiple tasks in a fast-paced environment
• Fluency in English; Arabic is a plus

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Location: Dubai, United Arab Emirates

Work Mode: Work From Office

Role: IT Service Desk Engineer

Key Responsibilities:

• Manage SCCM and other Microsoft Technologies.
• Create users through domain controllers/remotely.
• Manage Active Directory and DNS infrastructure.
• Configure DNS for users.
• Implement DSCP and group policies to ensure efficient network operations.
• Handle email account creation and Outlook configuration for new employees.
• Support Exchange and understand POP/IMAP protocols.
• Manage Outlook cache mode and address book efficiently.
• User account management is crucial in this role.
• Support VPN and multifactor authentication solutions.
• Build and configure new computers with the latest software.
• Perform Windows updates from XP to Win 7 or Win 7 to Win 10 seamlessly.
• Configure proxy servers and resolve print server issues promptly.
• Support AutoCAD or other applications as required.

Requirements:

• Minimum 6 years of experience in an IT support role.
• Advanced knowledge of Windows operating systems.
• Proficiency with business applications such as Microsoft Office, Adobe, and AutoCAD.
• Experience with Operating System Deployment/Upgrade projects.
• Desktop and laptop imaging skills are essential.
• Knowledge of Active Directory and system management is vital.
• Disciplined troubleshooting skills are necessary to resolve complex issues.

Are you ready to take your career to the next level? Apply now and let's grow together.

Tech Customer Support Analyst – Bitso Business | Crypto & Fintech

Bitso is Latin America’s leading cryptocurrency platform, serving over 9 million users. Our mission is to make crypto useful, drive financial inclusion, and build the future of finance. With a remote-first culture, we embrace innovation, agility, and diversity, enabling top talent to shape the next generation of financial products.

As a Tech Customer Support Analyst, you will support API integrations and operations for Bitso Business customers. Your role involves:

Analyzing operational data and troubleshooting technical issues.

Automating manual processes and optimizing workflows.

Ensuring seamless API integrations and improving system performance.

Collaborating cross-functionally to enhance efficiency and scalability.

Your insights will drive key business decisions and continuous improvement across our business platform.

Manage day-to-day technical support and operations monitoring to ensure system reliability.

Assist customers with API integrations in both staging and production environments.

Work with Product and Engineering to identify and resolve operational bottlenecks.

Escalate and track incidents/bugs until resolution.

Troubleshoot transactional issues to maintain a high-quality customer experience.

Enhance B2B integration processes to improve accuracy and error prevention.

Support implementation of new tools, systems, and processes to streamline operations.

Provide recommendations for operational scalability and efficiency.

️ Fluent in English (written & spoken).

️ 2+ years of experience in Tech Customer Support or a similar role.

️ Knowledge of API integrations, technical documentation, and data analysis tools (Excel, SQL).

️ Strong problem-solving skills—ability to identify inefficiencies and propose solutions.

️ Experience working in cross-functional teams and managing multiple stakeholders.

️ Organized, communicative, and proactive in a fast-paced environment.

️ Knowledge of cryptocurrency, fintech, or blockchain technology is a plus!

Remote-first work environment—work from anywhere!

Unlimited Paid Time Off through our Me Time program.

Employee Stock Option Program (ESOP).

Zero trading fees on Bitso Alpha.

? Premium health, dental, and life insurance (Mexico, USA, Colombia, Brazil, Argentina, Gibraltar).

Extended Family Leave Policy (4-month paid leave for birthing, non-birthing, and adopting parents).

️️ Monthly wellness stipend (gym, relaxation activities, books, entertainment & more).

Ready to shape the future of crypto-powered finance? Join Bitso today!

Job Overview:

As a Backend Support Specialist (non-tech) you will be responsible for ensuring the smooth and secure processing of cryptocurrency transactions on our platform. This role will focus on troubleshooting optimizing and securing the backend systems that handle withdrawal requests approval workflows and transaction validation. You will work closely with developers security teams and customer support to identify and resolve issues quickly ensuring that all withdrawals are processed efficiently securely and in compliance with the companys standards.

Key Responsibility:

• Oversee the processing of deposits and withdrawals on our cryptocurrency platform with precision and accuracy.
• Monitor transaction queues and ensure timely processing of customer requests.
• Conduct thorough reviews of withdrawal requests to verify authenticity and compliance with internal policies.
• Address any issues or discrepancies related to deposit and withdrawal transactions promptly and effectively.
• Collaborate with other teams including customer support and compliance to resolve customer inquiries and ensure seamless operations.
• Maintain accurate records of deposit and withdrawal activities and ensure compliance with regulatory requirements.
• Implement and adhere to security protocols to safeguard customer assets and prevent unauthorized transactions.

Qualifications:

• Minimum of 1 year of experience in crypto deposit and withdrawal
• Strong knowledge of crypto and forex trading.
• Good customer service skills
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment