8 Technology Roles jobs in the United Arab Emirates

We are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance and support to our clients. In this role, you will be responsible for troubleshooting and resolving software and hardware problems, as well as providing guidance and assistance with software installations, updates, and configurations.

• Troubleshoot and resolve customer inquiries and technical issues via phone, email, and chat
• Document all customer interactions, issues, and resolutions in our ticketing system
• Provide expert knowledge and support to customers on software applications, operating systems, and hardware devices

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in technical support or a similar role
• Strong understanding of software applications, operating systems, and hardware devices
• Excellent verbal and written communication skills

• Paid Time Off
• Performance Bonus
• Training & Development

• Full-time position
• Mid-Senior level
• Information Technology

We are seeking a highly skilled and dedicated individual to fill the role of Customer Support Consultant. As a key member of our team, you will provide exceptional customer support via chats and emails, building positive and long-lasting relationships with customers. You will also be responsible for meeting team KPIs, staying up-to-date with cutting-edge technology, and maintaining working knowledge of our client's products and services.

Key Responsibilities:

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Maintain working knowledge of our client's products and services.

To succeed in this role, you must possess the following skills and qualifications:

• Native Japanese and English communication skills.
• At least 6 months of experience in a customer support role.
• Personal or professional experience in crypto is a must.
• Analytical and research skills.
• Positive and responsible attitude.

As a valued member of our team, you can expect the following benefits:

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.

SupportYourApp is a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We are seeking a Support Engineer to provide quality support services and proactive preventative maintenance in a fast-paced financial environment. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Unlock your potential in a fast-paced, dynamic environment as a Support Consultant. This role offers an exciting opportunity to provide exceptional customer support via chats and emails, building long-lasting relationships with clients worldwide.

We're seeking a highly skilled Support Consultant to join our team of experts who share a passion for delivering top-notch customer service. As a key member of our support team, you will be responsible for resolving customer inquiries, providing product information, and ensuring seamless communication across various channels.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to adapt to diverse situations and personalities. Native Japanese language proficiency is essential, along with strong English communication skills. Previous experience in customer-facing roles, preferably in the tech industry, is highly valued.

• Provide prompt and accurate responses to customer inquiries via email and chat platforms
• Utilize problem-solving skills to resolve complex customer issues in a timely manner
• Collaborate with internal teams to ensure seamless communication and efficient issue resolution
• Stay up-to-date with product knowledge and technical advancements to deliver expert advice

As a Support Consultant at our company, you'll enjoy a range of benefits that prioritize your growth and well-being:

• A flexible schedule allowing for work-life balance
• Opportunity to work remotely from anywhere in the world
• Inclusive international environment promoting diversity and collaboration
• Paid intensive training and probation program for professional development

• Native Japanese language proficiency with strong English communication skills
• At least 6 months of experience in customer-facing roles, preferably in the tech industry
• Analytical and research skills with attention to detail
• Positive and responsible attitude with excellent time management skills

• Experience with CRM systems
• Experience in crypto/finance (desirable)

IT Help Desk Specialist

We are seeking an IT Help Desk specialist to join our team in Abu Dhabi. The successful candidate will report directly to the Head of the Department and play a vital role in the smooth operation of our IT systems and services.

The IT Help Desk specialist will be responsible for responding to user inquiries, troubleshooting hardware, software, and network issues, and providing support via phone, email, or in person.

Key Responsibilities:

1. Respond to user inquiries and provide timely support
2. Troubleshoot complex technical issues
3. Log and track support requests using the IT ticketing system
4. Assist in setting up and configuring workstations, laptops, and mobile devices
5. Support user access management and password resets
6. Escalate unresolved issues to appropriate IT teams
7. Maintain documentation of support procedures and solutions

Required Skills and Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

About You:

We're looking for someone with strong technical skills, excellent communication and problem-solving abilities, and a strong work ethic. If you're passionate about delivering exceptional customer service and have a desire to grow professionally, we encourage you to apply.

Benefits:

This role offers a challenging and rewarding career opportunity with opportunities for growth and development. You will work closely with experienced IT professionals and gain hands-on experience in a dynamic and fast-paced environment.

Why Choose Us:

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. Our team is committed to bridging prosperity with sustainability for a lasting world.

Tech Customer Support Analyst – Bitso Business | Crypto & Fintech

Bitso is Latin America’s leading cryptocurrency platform, serving over 9 million users. Our mission is to make crypto useful, drive financial inclusion, and build the future of finance. With a remote-first culture, we embrace innovation, agility, and diversity, enabling top talent to shape the next generation of financial products.

As a Tech Customer Support Analyst, you will support API integrations and operations for Bitso Business customers. Your role involves:

Analyzing operational data and troubleshooting technical issues.

Automating manual processes and optimizing workflows.

Ensuring seamless API integrations and improving system performance.

Collaborating cross-functionally to enhance efficiency and scalability.

Your insights will drive key business decisions and continuous improvement across our business platform.

Manage day-to-day technical support and operations monitoring to ensure system reliability.

Assist customers with API integrations in both staging and production environments.

Work with Product and Engineering to identify and resolve operational bottlenecks.

Escalate and track incidents/bugs until resolution.

Troubleshoot transactional issues to maintain a high-quality customer experience.

Enhance B2B integration processes to improve accuracy and error prevention.

Support implementation of new tools, systems, and processes to streamline operations.

Provide recommendations for operational scalability and efficiency.

️ Fluent in English (written & spoken).

️ 2+ years of experience in Tech Customer Support or a similar role.

️ Knowledge of API integrations, technical documentation, and data analysis tools (Excel, SQL).

️ Strong problem-solving skills—ability to identify inefficiencies and propose solutions.

️ Experience working in cross-functional teams and managing multiple stakeholders.

️ Organized, communicative, and proactive in a fast-paced environment.

️ Knowledge of cryptocurrency, fintech, or blockchain technology is a plus!

Remote-first work environment—work from anywhere!

Unlimited Paid Time Off through our Me Time program.

Employee Stock Option Program (ESOP).

Zero trading fees on Bitso Alpha.

? Premium health, dental, and life insurance (Mexico, USA, Colombia, Brazil, Argentina, Gibraltar).

Extended Family Leave Policy (4-month paid leave for birthing, non-birthing, and adopting parents).

️️ Monthly wellness stipend (gym, relaxation activities, books, entertainment & more).

Ready to shape the future of crypto-powered finance? Join Bitso today!

Our organization is seeking a skilled professional to fulfill the role of Application Support Specialist.