515 Technology Support jobs in the United Arab Emirates

Job Posting Title: Technology Support Specialist

Grade and Salary: Grade 5

FTE and working pattern: Full time

Contract: Open Ended

Department: Global Information Systems

The Global Information Services directorate provides a range of services to support, promote, and supply information, skills, and infrastructure to support a modern research-intensive university in a global setting. This includes academic library provision, technical services, IT and AV support, and systems for learning, research, and operational effectiveness.

It is an integrated global service providing services to students, staff, applicants, alumni, and external users across all five campuses.

The IT Support Specialist will report to the IT Technical Service Manager (Dubai) and will work as part of an integrated team of IT support specialists. The role involves overseeing, maintaining, and supporting the university's computer hardware, software systems, AV services, network, and communication systems, resolving technical issues for students and staff.

The successful candidate should be passionate about delivering high-quality customer support, possess excellent communication skills, and have hands-on experience supporting various computer systems, hardware, AV services, and other IT managed services. Flexibility, proactivity, and adaptability in a collaborative environment are essential.

• Install, configure, troubleshoot, and repair computers, operating systems, and applications, ensuring connectivity to the university network (LAN/Wi-Fi).
• Configure VPN and remote desktop services as needed.
• Administer, configure, and troubleshoot the university's print management system, including supporting users and managing supplies and service contacts.
• Configure and troubleshoot telephony systems, install/relocate devices, and support network configurations.
• Install wireless access points and troubleshoot connectivity issues.
• Install, configure, and troubleshoot AV and classroom technologies such as Smartboards, IP TVs, video conferencing tools (e.g., Microsoft Teams), and lecture recording systems.
• Install specialist software for teaching on individual PCs or labs.
• Support students in PC labs.
• Install, configure, monitor, and troubleshoot digital signage, PA systems, access control, gate barriers, and CCTV systems.
• Provide face-to-face, phone, email, or ticketing system support for IT issues, including setup, problem resolution, and device relocation.
• Install, terminate, and trace network and AV cables as needed.
• Assist in tracking IT assets, managing inventory, and generating related reports.
• Participate in system validation procedures and submit technical evaluations or recommendations.
• Provide technical support for university events and ceremonies.
• Participate in helpdesk support on a rota basis if required.
• Collaborate with external suppliers providing IT and AV services.

• Degree in IT, Computer Science, or a relevant field, or equivalent practical experience.
• Minimum 3 years of experience in IT support services, ideally within higher education.
• Experience supporting AV services and classroom technologies.
• Experience working in an integrated/converged HE information service team.
• Knowledge of IT asset and inventory management.
• Ability to produce technical evaluations, reports, and recommendations.
• Experience with helpdesk management systems.
• Ability to work collaboratively with professionals across various specialties.
• Proven problem-solving skills in technical and logistical issues.
• Excellent communication and interpersonal skills.
• Resilient, collaborative, and proactive attitude.

We are committed to innovation, leadership, and continuous improvement. Our values include:

• Belong
• Collaborate
• Inspire
• Celebrate

We aim to create an inclusive environment that nurtures potential and supports our community's success.

Please submit your application via the Heriot-Watt online recruitment system, including a cover letter and an updated CV. Shortlisted candidates may be invited for a video interview, followed by in-person interviews at our Dubai campus.

Heriot-Watt University is an equal opportunity employer committed to diversity and inclusion. The appointment is contingent upon successful immigration and labor formalities.

Unclear Seniority

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location : Hybrid – Dubai, UAE

As a Technology Support Analyst , your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.
• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:


• Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.
• Monitor system health, implement backup/recovery solutions, and perform regular audits.

VDI Support:


• Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.
• Optimize VDI performance for remote and on-site users.

Micr osoft 365 Administration:


• Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Active Directory & User Management:


• Manage users, groups, and permissions within Active Directory.
• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:


• Configure, maintain, and support VoIP phone systems and call routing tools.
• Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.

CRM Support:


• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.

Security & Compliance:


• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:


• Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.

Process & System Improvement:


• Identify inefficiencies in IT support workflows and proactively recommend enhancements.
• Collaborate with internal teams to support new IT implementations and improvements.
Requirements:
• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.
What's in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:
• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.
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We are seeking a highly motivated and enthusiastic IT professional to join our dedicated team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment.

The ideal candidate will possess strong troubleshooting and problem-solving skills, excellent communication skills, both verbal and written, and the ability to work independently and in a team environment.

• Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network connectivity issues.
• Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.
• Install, configure, and update software applications, including Microsoft Office Suite, operating systems (primarily Windows).
• Maintain documentation of common issues, solutions, and support activities.
• Collaborate with senior IT staff to escalate and resolve complex issues.
• Participate in IT asset management and inventory tracking.
• Contribute to maintaining a clean and organized IT workspace.
• Learn and adapt to new technologies and IT best practices.
• Deliver excellent customer service by communicating effectively and resolving user issues promptly.

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts such as IP addressing and DHCP.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical environment.

• Prior internship or project experience in an IT-related role.
• Basic knowledge of IT ticketing systems.
• Certifications such as CompTIA A+, ITIL Foundation, or similar.

We offer a supportive and collaborative work culture, opportunities for professional development and career growth, and exposure to a wide range of IT technologies and systems.

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• Perform other duties and responsibilities related to the job and as assigned.
• Assists in project management administration functions and administrative duties as assigned in alignment with Chief Executive Officer Directions to Strategic Business Units and RTA agencies as per agreed deadlines.
• Assist Office Manager about teams and committees and attends internal and external team and committee meetings as necessary.
• Support Office Manager in tasks and duties according to the demand of the workload.
• Follow-up and generate reports for Monthly Performance Report for all CASS Departments.
• Assist and maintain records for issues related to Dubai Government Excellence Program (DGEP), and for the achievements of Corporate Excellence Team.
• Participate in reviewing the internal business processes and process maps.
• Ensure all the announcements, circulars are distributed on time to all locations and staff.
• Submit weekly and monthly progress reports to the office manager.
• Maintain and update the regular reports and procedures into the Committee Tracking System (CTS) periodically.
  

• Perform other duties and responsibilities related to the job and as assigned.
• Assists in project management administration functions and administrative duties as assigned in alignment with Chief Executive Officer Directions to Strategic Business Units and RTA agencies as per agreed deadlines.
• Assist Office Manager about teams and committees and attends internal and external team and committee meetings as necessary.
• Support Office Manager in tasks and duties according to the demand of the workload.
• Follow-up and generate reports for Monthly Performance Report for all CASS Departments.
• Assist and maintain records for issues related to Dubai Government Excellence Program (DGEP), and for the achievements of Corporate Excellence Team.
• Participate in reviewing the internal business processes and process maps.
• Ensure all the announcements, circulars are distributed on time to all locations and staff.
• Submit weekly and monthly progress reports to the office manager.
• Maintain and update the regular reports and procedures into the Committee Tracking System (CTS) periodically.
  

• Bachelor’s in Business Administration with minimum of 2 years working experience from a recognized university, Or Diploma with minimum 8 years of working experience
  

• Administration & Office Practices
• Documents & Mail Management
• Task & Workflow Management
• Business Reporting
• Technical Reporting
  

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesGovernment Administration

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We're seeking a skilled Technology Support Specialist to join our team.

The ideal candidate will possess expertise in administering Office 365 and Microsoft Skype for Business, as well as a strong background in Information Systems or Information Technology. A relevant degree or diploma is required, along with Microsoft MCSE certification or similar.

A minimum of 5 years' experience in system administration or a promoted role with adequate previous Desktop Support experience is essential. Expert-level proficiency in at least two unique operating systems is also necessary.

Familiarity with SQL and database operations is highly desirable.

The selected individual will be responsible for ensuring awareness and compliance with policies, procedures, and work practices. They will carry out tasks professionally, effectively, and efficiently, within company standards.

Key Responsibilities:

• Ensure awareness and compliance with policies, procedures, and work practices.
• Carry out tasks professionally, effectively, and efficiently, within company standards.
• Make decisions without bias, in accordance with our Delegation of Authority.
• Comply with Health and Safety policies and procedures.
• Oversee computer and network systems operations.
• Set up and install systems, troubleshoot, evaluate performance, and maintain systems.
• Packaging software applications and SOE image administration & deployment.
• Monitor and report system availability, performance, and security.
• Document procedures, system configuration, and issue resolution information.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Diagnose and resolve hardware, software, networking, and system issues.
• Monitor system performance for smooth and secure operation.
• Interface with the help desk and IT support technicians to resolve hardware and software troubleshooting tickets, bug reports, and errors.
• Perform daily system monitoring and backup procedures to ensure data security, availability, and integrity.
• Participate in required compliance and QA activities as needed.

Suitable Applicants:

• Experience in administering Office 365.
• Experience in administering Microsoft Skype for Business.
• Relevant degree or diploma in Information Systems or Information Technology.
• Microsoft MCSE certification or similar.
• Minimum 5 years' experience in system administration or promoted internally with adequate previous Desktop Support experience.
• Expert-level proficiency in a minimum of two unique operating systems.
• Familiarity with SQL and database operations.

About Us:

We're a dynamic organization that values talent, hard work, teamwork, and a fun workplace. We approach problems creatively and collaboratively, making a positive impact on the world.

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred