490 Telecom Support jobs in the United Arab Emirates

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1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Join to apply for the Customer Support & Experience Architect role at LeadingEdge HR Solutions

Job Title:Customer Support & Experience Architect

Location: Dubai, UAE

Job Summary

Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

Key Responsibilities

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support
  
  

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Information Services

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Global Village, Dubai, United Arab Emirates 5 months ago

Dubai, Dubai, United Arab Emirates 5 hours ago

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Splash Software LLC is an innovative software development company offering cutting-edge API solutions to our esteemed clientele. We are seeking a dedicated and technically savvy individual to join our team as Technical Customer Support for API Integration. This role is pivotal in ensuring our clients have a seamless experience while integrating our software through APIs.

1. Client Onboarding: Assist clients during the initial stages of integration, ensuring they understand the software and API's capabilities.
2. Technical Support: Provide in-depth technical support to clients during the API integration process, addressing any issues or concerns.
3. Troubleshooting: Diagnose and solve integration-related issues, liaising with our development team when needed.
4. Documentation: Maintain and update API documentation, ensuring it is clear and user-friendly.
5. Feedback Loop: Collect feedback from clients to enhance and improve our software and integration process.
6. Continuous Learning: Stay updated with the latest developments in HTTP API, Socket connections, and other relevant technological advancements.

1. Language Proficiency: Fluent in English, both written and verbal.
2. Technical Acumen: Basic to intermediate knowledge of HTTP API/Socket connection.
3. Background: Prior experience as a developer or in a related technical role.
4. Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
5. Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

• Prior experience in a customer-facing role.

• Working time: Monday- Saturday From 6 am to 3 pm or from 2 pm to 11 pm, Sunday off.
• 30 calendar days paid leave per year which is convertible to a cash equivalent to 30 day's salary of not used.
• Medical insurance for employee.
• Salary may increase by up to 5 to 20% annually based on your performance and after company evaluation.

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed

• Previous experience in a Call Center or Customer Service role is a must
• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment.
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!