3 Telecommunications Technician jobs in Dubai

Job Summary

We are seeking a skilled Technical Support Specialist to provide technical assistance and support to customers. The ideal candidate will have a strong background in computer networking and security, as well as excellent communication and problem-solving skills.

• Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.

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• Analyze and investigate customer-reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.

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• Report and follow up with engineering and development teams to address and resolve product issues.

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• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.

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• Develop core competency on Fortinet's product line and technologies.

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Required Skills and Qualifications:

• Certified FCP (Fortinet Certified Professional) or FCSS (Fortinet Certified Solution Specialist)

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• Good knowledge of Firewall and network security

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• Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.

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• Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.

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• Working knowledge of Linux OS, virtualization technologies, and cloud computing.

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• Experience in Python or any similar language is an added advantage.

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• Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.

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Benefits:

• Opportunity to work with a leading technology company

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• Competitive salary and benefits package

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• Professional growth and development opportunities

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Others:

• 4 or more years of experience in the computer networking or security industry.

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• Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.

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1 year ago Be among the first 25 applicants

2-4 years experience in field operation and maintenance of Telecom networks (Transport, IP Switching, Mobile) networks
Handle Fixed Network Operation & Maintenance Activities

• Traffic (Provision, Cessations, Re-routing).
• Network failures due to traffic & Hardware.
• Network Planned outages/hazardous.
• Network hardware inventory & associated fixed asset.
• Network hardware repair & return process.
  

• Depending upon the assignment the jobholder performs all or any of the following provision/ maintenance & fault rectification functions in respect of the assigned telecom network elements.
• Carries out simple and routine provision/maintenance & fault rectification tasks in respect of the assigned telecom network elements; attends to the assigned major/non-routine tasks under supervision, guidance, assists in carrying out the prescribed test routines using different types of test equipment and follows up on the test results with support of seniors.
• Attends faults by following set procedures under guidance of immediate supervisor.
• Support for maintenance activities including stores issue, spares, tools, and equipment.
• Attends and clears circuit faults reported by NOC's etc. and reports the major faults to superiors for review and follow up.
• Assists in locating and clearing Junction F.O Cable Network faults and attends to assigned duties including call-out attendance
• Should be able to localize and rectify faults using test equipment.
• Maintain SQI and performs periodic maintenance as routine schedule.
• Keeps updating knowledge and skills in technologies with respect to related core & fixed networks equipment
• Assists Fixed asset verification.
• Assists in locating and clearing Junction F.O Cable Network faults and attends to assigned duties including call-out attendance.
• Attend ATP for New Nodes and Expansion in Network and clear ACL from the perspective of Maintenance Team.
• Responsible for the Acceptance of Newly installed ODF's and Junction Cables in The Network.

• Seniority level Not Applicable

• Employment type Contract

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

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