What Jobs are available for Telephone Operator in the United Arab Emirates?

Overview

Telephone Operator (Job Number: HOT0BLGJ)

Work Location: Hilton Dubai Jumeirah, P.O. Box 2431 Dubai 1

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake up calls accurately
• Page guests in co-operation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff member when requested
• Abide by principles of guest privacy
• Handle guests' needs or requests and report complaints to the Supervisor
• Bill call costs
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel's fire, life and safety system
• Provide secretarial services for guests
• Be efficient in the use of all business center equipment
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in house service and facilities
• Update airline schedules and guide the guest whenever requested
• Coordinate the reservations of meeting rooms
• Advise Supervisor of all stationary needs in advance
• Ensure cleanliness of work area and clean your work area prior to departing
• Report daily activities in logbook

• Demonstrate awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors' major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into account financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Demonstrates an understanding of competitors' major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into account financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments to deliver positive results
• Actively participate in wider hotel meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• Be comfortable and effective in an environment of ambiguity or change
• Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
• Complete tasks as directed by Management

• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
• Seek feedback on areas of shortfall
• Maximize opportunities for self-development

• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
• Follow standards, policies and procedures
• Meet hotel attendance and grooming standards
• Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Qualifications

Clear communication skills and multilingual ability are essential. Candidates with knowledge or experience as front desk agent in hotel industry, will be highly preferred.

Overview

As a Telephone Operator, you will be responsible for managing incoming and outgoing calls in a professional and efficient manner. You will be the first point of contact for callers and will provide assistance and information as needed. Proficiency in either Arabic or Russian language is an additional requirement for this role.

• Answer incoming calls in a timely and courteous manner
• Transfer calls to the appropriate departments or individuals
• Take messages accurately and ensure they are delivered promptly
• Provide information to callers about the company and its services
• Handle customer inquiries and resolve issues when possible
• Maintain call logs and ensure accurate record-keeping

• Proven experience as a Telephone Operator or similar role
• Proficiency in either Arabic or Russian language, in addition to English
• Excellent communication skills and a pleasant telephone manner
• Ability to multitask and work well under pressure
• Familiarity with telephone systems and software
• Strong customer service skills
• High school diploma or equivalent

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

How does your working day look like …

• Answer Incoming Calls: Respond promptly to calls from guests, potential clients, and other hotel departments.
• Direct Calls: Transfer calls to the appropriate departments, rooms, or staff members.
• Provide Information: Offer accurate and courteous information about hotel services, amenities, and local attractions to guests.
• Message Delivery: Take and deliver messages for guests, ensuring clarity and accuracy.
• Interdepartmental Communication: Relay important messages and information between departments (housekeeping, concierge, front desk, maintenance, etc.).
• Assist with Requests: Help coordinate requests for services like room service, housekeeping, wake-up calls, and maintenance.
• Confirming bookings, and handling any inquiries related to room availability at night.
• Up-sell Services: Promote additional services or amenities (e.g., spa, dining) to guests when appropriate.
• Guest Inquiries: Handle any inquiries or complaints with professionalism and efficiency, ensuring guest satisfaction.
• Special Requests: Address and facilitate special guest requests (e.g., wake-up calls, room changes).
• Emergency Calls: Respond to emergency situations, directing calls to appropriate personnel like security, medical staff, or the front desk.
• Documentation: Log messages, requests, and inquiries for future reference and follow-up with the use of MessageBox.
• Emergency Response: Follow emergency procedures for situations like fire alarms, medical emergencies, or security concerns.
• Security Awareness: Ensure that sensitive information about guests or hotel operations is handled securely.
• Schedule Wake-up Calls: Ensure wake-up calls are made on time, according to guest preferences.
• Data Entry: Update guest records and other relevant guest feedbacks in the hotel's system as needed.
• Maintain Work Area: Ensure the telephone switchboard area is clean, organized, and well-maintained.
• Professional Appearance: Maintain a polite, friendly, and professional demeanor at all times.
• Support Hotel Goals: Ensure that all interactions reflect the hotel's brand and commitment to luxury service.
• Answer all calls according to the set standard in the department training manual.
• Assist with all, internal as well as external request and pass it on to the concerned department / room number
• Handle messages for in-house and expected guests.
• Prepare Reports: Generate daily, weekly, and monthly reports related to call volume, guest inquiries, and service quality.
• Respond to all emails in a timely manner according to the set standard in the department training manual.
• Crosscheck and make sure the guest nationality and ID in OPERA matches with that in VICAS.
• Any other duties as may reasonably be requested by the management

Your personality counts more than your CV …

• High school diploma or higher education is preferred and Telephone system
• Working with different computer software Microsoft Office packages.
• Working Knowledge of Opera software is preferred.
• Telephone handling training or cross training in telephones is desirable.
• Experience working in a multi-cultural environment and teamwork spirit is also desirable
• You can speak and write English fluently. Arabic is a plus.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You have extensive knowledge of spa treatments, products, and techniques.
• You’re not just bringing your abilities, but also your character.

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more.

Company: Abu Dhabi Motors – United Al Saqer Group

Location: Mussafah, Abu Dhabi, UAE

Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery .

The Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.

1. Call Handling – Receive, route, and manage incoming calls to the appropriate departments.
2. Customer Assistance – Provide basic information about services, vehicle availability, appointments, or general inquiries.
3. Message Management – Record and deliver messages accurately to relevant staff members.
4. Coordination – Liaise with service advisors, sales teams, and management to ensure smooth communication flow.
5. Reporting – Maintain call logs and report call statistics or issues to supervisors.
6. Professionalism – Ensure courteous and professional telephone etiquette at all times.

• High school or diploma in communication or customer service or related field.
• 0–1 year of experience as a telephone operator, receptionist, or front office staff preferred.
• Basic computer skills for logging calls and messages.

• Call Management & Routing
• Customer Communication
• Message Logging & Documentation
• Coordination with Departments
• Telephone Etiquette & Professionalism

• Customer Focus – Responds politely and promptly to customer inquiries. Seeks support when needed.
• Accountability and Ownership – Completes tasks on time and owns up to mistakes.
• Agility and Adaptability – Willing to try new ways of working and learn from mistakes.
• Collaboration & Influence – Works well with teammates and shares information openly.
• Result Orientation – Focuses on completing tasks efficiently and accurately.

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

JOB SUMMARY

Main Duties/Responsibilities:

• Comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and all the operation hours of all outlets and facilities as well

• Comprehensive knowledge of the extension numbers of all department outlets, executives and facilities

• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike

• To ensure a very polite, accurate and efficient telephone service to all callers

• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner

• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests

• To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards

• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day

• To maintain updated internal and employee telephone directory

• To maintain a logbook on each shift for any information on guest comments.

• To be aware of all fire prevention and safety regulations and procedures at all times.

• To report all emergency calls immediately to the management

• To participate in training sessions

• To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards