351 Telephone Operator jobs in the United Arab Emirates

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: None required.

Supervisory Experience: None required.

License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner

• Maintain effective communication with all related department to ensure smooth service delivery

• Handle every query in a polite and courteous manner and exceed guest expectations

• Ensure guests are greeted by name upon calling as per the Rotana Standard

• Maintain an up to date knowledge of the hotel and local services

• Maintain an awareness of guest profile through the Opera guest profile system

• Complete management's long distance call vouchers and record them on the traffic sheet

• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

• Take messages for guests and management as per the required standard

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Job Description - Telephone Operator - DoubleTree by Hilton Sharjah (HOT0BT6K)

Job Description

Telephone Operator - DoubleTree by Hilton Sharjah (

Job Number: HOT0BT6K )Work Locations Work Locations : DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

As a Telephone Operator you are expected to answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency.

What will I be doing?

As a Telephone Operator you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Follow company brand standards
• Assist other departments, as necessary
• Answercalls originating from external and internal sources.
• Directcaller to appropriate extension or room.
• Assist guests with directions or other required information.
• Communicateto callers in a clear and concise manner.
• Input/writemessages using proper grammar and spelling.
• Verifynames and telephone numbers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.
• Call for repair and technical support of all computers-based PBX equipment.

What are we looking for?

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Additional language ability preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Job Job : Guest Services, Operations, and Front Office#J-18808-Ljbffr

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

What will I be doing?

A Telephone Operator contributes to the impressions of our Guests and must perform the following tasks to the highest standards:

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake-up calls accurately
• Page guests in cooperation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff members when requested
• Abide by principles of guest privacy
• Handle guest needs or requests and report complaints to the Supervisor
• Report daily activities in the logbook
• Bill call costs
• Be aware of local telephone listings and frequently dialed numbers
• Report defects on switchboard equipment to Supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel's fire, life, and safety systems
• Maintain hotel information
• Provide secretarial services for guests
• Use all business center equipment efficiently
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly
• Promote in-house services and facilities
• Update airline schedules and guide guests accordingly
• Coordinate reservations for meeting rooms
• Advise Supervisor of stationary needs in advance
• Ensure cleanliness of the work area and clean before departing
• Report daily activities in the logbook

Occupational Health and Safety Responsibilities:

• Demonstrate awareness of Hilton policies and procedures and ensure safety compliance
• Be familiar with safety, first aid, fire, and emergency procedures; operate equipment safely
• Take action to correct hazards and notify supervisors of dangers
• Log security incidents and accidents as required

What are we looking for?

Successful Hilton Telephone Operators work on behalf of our Guests and collaborate with Team Members. To excel, you should demonstrate:

Drive for Results:

• Set high performance standards and pursue goals
• Strive for continuous improvement and take responsibility for results

Understanding the Business:

• Stay informed about hotel issues and legislative updates
• Follow Hilton policies and codes of conduct
• Understand competitors' strengths and weaknesses
• Manage business using key performance indicators, considering financial implications

Hospitality:

• Maintain knowledge of competitors and manage business performance

Teamwork:

• Collaborate and build trust with colleagues and departments
• Participate in hotel meetings
• Communicate professionally to foster good rapport

Adaptability:

• Work effectively amidst change and ambiguity
• Respond flexibly to new ideas and workplace changes

Developing Self:

• Update skills and knowledge regularly
• Seek feedback and opportunities for growth

Reliability:

• Deliver quality work timely and independently
• Follow policies and standards
• Maintain attendance and grooming standards

Cultural Awareness:

• Work effectively with colleagues from diverse backgrounds

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations worldwide. We are committed to exceptional guest experiences and creating a remarkable workplace for our Team Members, united by our vision to "fill the earth with the light and warmth of hospitality."

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Telephone Operator - InterContinental Abu Dhabi

InterContinental Abu Dhabi is one of the city's premier luxury hotels, offering a perfect blend of world-class service, modern amenities, and exceptional guest experiences. We are committed to creating memorable moments for our guests and are seeking dynamic, customer-focused individuals to join our talented team.

We are looking for a dedicated and personable Telephone Operator to join our Front Office team. As the first point of contact for our guests over the phone, you will play a key role in creating a welcoming atmosphere, providing exceptional customer service, and ensuring smooth communication between departments and guests.

A little taste of your day-to-day:

• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.
• Taking and delivering accurate messages to guests.
• Maintaining the telephone directory and updating guest information as required.
• Supporting guests with any special requests or services.
• Ensuring smooth communication between departments, guests, and team members.
• Handling any emergencies or urgent situations in accordance with hotel procedures.
• Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
• Keeping a record of all phone calls, requests, and actions taken during shifts.
• Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.

What we need from you:

• Previous experience in a telephone operator or customer service role is preferred.
• Excellent verbal communication skills in English (additional languages are a plus).
• Ability to handle multiple tasks with a calm and professional demeanor.
• Strong interpersonal and organizational skills.
• Positive attitude, attention to detail, and a passion for delivering high-quality guest service.
• Knowledge of hotel operations and systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Telephone Operator

Location: Abu Dhabi, United Arab Emirates

Job Details

1. A high school diploma or its equivalent is usually the minimum educational requirement.
2. Courses in hospitality management can provide a solid understanding of the hotel industry.
3. Strong communication skills are essential, including verbal and written communication for handling emails, messages, and other forms of communication.
4. Training or courses in customer service can be beneficial, as Telecommunications Agents often interact with guests and must provide excellent service.
5. Proficiency in using hotel management software, reservation systems, and other relevant computer applications is often required.

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POSITION SUMMARY

Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

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**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
**Your day to day**
**ROLE DESCRIPTION:**
**A Telephone Operator plays a crucial role in providing exceptional customer service and ensuring smooth communication between guests, staff, and external parties. He/She will be responsible for managing incoming and outgoing calls, handling guest inquiries, and efficiently directing calls to the appropriate departments or individuals. His exceptional communication skills and professional demeanor will contribute to creating a positive and memorable experience for our guests.**
**Roles & Responsibilities:**
**Answering Calls:** **Professionally and courteously answer incoming calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is maintained at all times.**
**Call Transfers:** **Effectively transfer calls to the appropriate departments or individuals while providing necessary information and maintaining accurate records of call transfers.**
**Message Management:** **Accurately record and deliver messages to the intended recipients in a timely manner, ensuring all relevant information is included.**
**Guest Assistance:** **Assist guests with general information about the hotel's services, amenities, and local attractions. Provide directions and guidance to guests as needed.**
**Reservation Support:** **Assist with guest room reservations, modifications, and cancellations, following established procedures to ensure accuracy and guest satisfaction.**
**Emergency Response:** **Handle emergency calls professionally, following established protocols to ensure the safety and well-being of guests and staff.**
**Communication Coordination:** **Act as a central point of contact between various departments within the hotel, maintaining effective communication channels to facilitate smooth operations.**
**Problem Resolution:** **Identify and resolve guest issues and concerns promptly, ensuring appropriate follow-up and escalation when necessary.**
**Administrative Support:** **Provide administrative assistance such as filing, data entry, and maintaining records related to telephone operations as required.**
**Stay Updated:** **Keep up-to-date with hotel services, promotions, and events to provide accurate information to guests.**
**What we need from you**
**PERSON SPECIFICATIONS:**
**-** **Presentable personality and hospitality traits**
**-** **Previous experience in a customer service or call center role preferred.**
**-** **Experience in a hotel or hospitality environment is beneficial.**
**FUNCTIONAL PRE-REQUISITIES:**
**BEHAVIOURAL COMPETENCIES:**
Educational Qualifications:
High School Diploma or equivalent is required.
- Customer Focus
- Communication Skills
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Adaptability
Years of Experience:
Max - 4 / Min - 2
Industries Acceptable From:
Hospitality, Airlines
Role Specific Qualifications & Training:
Additional certifications in Hospitality, Customer Service, or Communication are advantageous.
Languages Required:
Proficient in English, with knowledge of other languages like Arabic considered a plus.
Computer and Software Proficiency:
Proficient in hotel management systems like Opera PMS for handling reservations, PBX systems for managing calls, and VoIP systems like Cisco for call routing. Familiarity with Microsoft Office (Outlook, Excel, Word) is essential for communication and reporting.
Driving License:
NA
Travel Availability / Time Flexibility:
World Islands - Dubai / Very Essential
Work Relationships:
Internal: Subordinates & Managers
External: Guests/Callers
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number** 25128564
**Job Category** Rooms & Guest Services Operations
**Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.