What Jobs are available for Test Analyst in Dubai?

Overview

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world. We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Assurance team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC.

• Responsible for document management such as issuance, storage, retention and destruction of documents and records as per defined procedure.
• To ensure good documentation by all concerned personnel and all the documents are as per current GMP requirements and in-house SOPs.
• Preparation of standard operating procedure and provide training on SOPs.
• Responsible for maintaining audit documents such as regulatory and customer audit report and response.
• To ensure that batch production operations are carried out in accordance with cGMP and procedure mentioned in respective batch record.
• Monitoring of manufacturing/packing activities on routine basis.
• Ensure compliance in Warehouse, Manufacturing and Packing.
• To review the batch records including associated data, logbooks etc and to track monthly batch release activities.
• To review master documents.
• Ensure that cGMP requirements are been followed and monitored in the critical process areas.
• To ensure good documentation by all the concerned and all the documents are as per current GMP requirements and in-house SOPs.
• To participate and ensure satisfactory technology transfer, process validation, cleaning validation and hold time studies.
• To implement CAPA for internal & external audits.
• Responsible to participate in investigations.
• To participate in audits and to provide relevant information, when required.
• To prepare Product quality review.
• To Participate in qualification activities.
• Ensure safe work practices, and usage of recommended PPE during activity.
• Ensure compliance to EHS policy and its requirements.
• Responsible for management of document room including labelling and arrangement of files, storage, issuance, and retrieval on approved request.
• Issuance of batch manufacturing and packaging records to production department as per request.
• Any other responsibilities assigned by department head.

• Working knowledge of Microsoft Excel, Word, PowerPoint, etc.
• Relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance, Quality Control, and/or Drug Regulatory Affairs
• Experience with health authority inspections and third-party audits
• Understanding of pharmaceutical manufacturing and laboratory work (including familiarity with various analytical techniques) is a strong asset
  • Decision-making skills.
  • Excellent communications skills in English (verbal, written, listening, email writing)
• Technical writing skills
• Problem solving skills
• Understanding of manufacturing processes and/or quality systems elements
  • Data analysis skills are required
• Able to work in shifts
• Good communication skills.
• Ability to work as part of a team.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

AHS is looking for a meticulous Design Quality Assurance Officer to ensure that our design processes meet the highest standards of quality and excellence. In this vital role, you will be responsible for reviewing and assessing design documentation, conducting audits, and implementing quality assurance protocols within our luxury real estate projects. You will collaborate closely with architects and designers to enhance the overall quality of our design outputs and ensure compliance with relevant regulations and industry standards.

• Review and assess design documents, including drawings, specifications, and material submissions, for quality and compliance.
• Perform audits of design processes and deliverables to ensure adherence to quality standards and best practices.
• Collaborate with design teams to promote a culture of quality and continuous improvement.
• Document and track design-related quality issues, and assist in developing corrective actions and improvement plans.
• Develop and maintain quality assurance guidelines, checklists, and templates for design projects.
• Conduct training sessions for design staff on quality assurance practices and tools.
• Coordinate with project managers and other stakeholders to communicate quality expectations and resolve design-related issues.
• Stay informed on industry trends, design standards, and regulatory requirements to maintain best practices in quality assurance.
• Prepare detailed reports on quality assessments and present findings to management and relevant teams.

• Bachelor's degree in Architecture, Design, Engineering, or a related field.
• Experience in quality assurance or design review processes, preferably in luxury real estate (3-5 years)
• Strong knowledge of design principles, codes, standards, and quality management frameworks.
• Attention to detail and strong analytical skills to identify design quality issues.
• Excellent communication and interpersonal skills for effective collaboration.
• Proficient in design software (e.g., AutoCAD, Revit) and quality management tools.
• Ability to manage multiple tasks and projects within tight deadlines.
• Familiarity with ISO or similar quality assurance standards is a plus.
• Ability to work independently and proactively contribute to team efforts.
• Willingness to keep learning and updating skills in quality assurance and design.

• Why Join AHS?
• Innovative Environment : Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
• Career Advancement : Enjoy opportunities for professional growth and development, with a clear path for career progression.
• Exclusive Properties : Work with a portfolio of some of the most prestigious and exclusive properties in the market.
• Collaborative Culture : Join a team-oriented environment where collaboration and mutual support are highly valued.
• Client-Centric Approach : Be part of a company that prioritizes exceptional customer service and client satisfaction.
• Competitive Compensation : Receive a competitive salary and benefits package that rewards your hard work and dedication.
• Global Network : Leverage a robust network of industry contacts and high-net-worth clients.
• Cutting-Edge Technology : Utilize the latest sales management software and CRM systems to enhance your efficiency and effectiveness.
• Recognition and Rewards : Benefit from a culture that recognizes and rewards outstanding performance and achievements.
• Work-Life Balance : Enjoy a supportive work environment that values work-life balance and employee well-being.

Please Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your understanding.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is accountable to help establish quality control mechanisms, identify risks and define relevant risk mitigation strategies. They are also responsible for developing and implementing project standards and frameworks to ensure that its objectives are met.

ACCOUNTABILITIES:

Quality Assurance:

• Monitor all Cold Products from point of receiving until delivery of products to customers along with Data Logger results within the set temperature limits.
• Examine the packing of goods from the cold storage and monitor the Data Logger Report to ensure consistency.
• Check the quality of the vehicles, warehouse cleanliness, temperature control mechanism, storage conditions and validity of goods on shelves on a regular basis.
• Ensure all Zahrawi Cold Vans/Delivery Vehicles, Data Loggers are calibrated regularly and update the temperature mapping of the Warehouse.
• Ensure all required licenses and registrations as well as calibration renewals are updated before their expiry dates.
• Review all technical and quality agreements with suppliers and customers on a regular basis.

ISO Implementation:

• Create and coordinate a Quality Manual and SOPs with the Warehouse Operation, QA & RA Manager and process owners.
• Review regularly Zahrawi’s ISO Quality Manual in coordination with the Warehouse Operation, QA & RA Manager.
• File the proper forms related to each SOP on a regular basis.
• Ensure compliance and strict adherence to the ISO Quality Manual.

Warehouse Operations:

• Conduct Semi-annual Internal Audit to the Warehouse.
• Lead the Supplier Audit/Dubai Municipality Health and Safety Audit.
• Ensure all the SOPs are strictly adhered to in the Warehouse.
• Report all observed mistakes in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least two agency stock checks/month and report the results vis-à-vis expiries, lot details vs. quantity on NetSuite.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Conduct daily audit reports to help reduce the returned orders with relevant errors to a minimum compared to the previous years reported figures.

Product Quality Check:

• Ensure that a sample of each batch of products is secured from the WH Assistants and provide the samples along with a progress report and supplier invoice to the Warehouse Operation, QA & RA Manager for MOH release approval.
• Compile all Quality Inspection Forms prepared by the Sr. Driver & Fleet Coordinator and prepare a monthly report.
• Generate a discrepancy report to the Warehouse Operation, QA & RA Manager for MOH release approval for any late findings (excess, damaged or expired goods) in the shipment.

Warehouse Quality Check:

• Ensure that the Warehouse & Service Room are kept clean and organized.
• Ensure that the temperature control mechanism and hygiene standards are maintained in the Warehouse.
• Ensure a quick and accurate release of shipments from MOH to avoid any delays in transporting the products to the customer.
• Ensure that all stock areas are segregated properly into: Dispatching, Receiving, Returns, Hold and Expired and that no mix-up could happen at any time.

Inventory Check:

• Prepare a report of expired/near expiry goods (within 3 months) and submit it to the Warehouse Operation, QA & RA Manager.
• Coordinate with the WH Assistants to transfer all expired/near expiry products to the designated area.
• Update on Netsuite the new location of each product once it has been moved.
• Coordinate with the Principal companies along with the Sales team and Sales Coordinators for further action on the expired/near expiry products.
• Supervise the goods disposal process and secure MOH and Municipality approvals for destruction.

• Education: Bachelor’s degree - Preferably in Pharmacy.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2 - 6 years of experience within a similar field.
• Job Specific Skills: Quality Assurance, ISO implementation/audits.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

• Bachelor’s degree in Engineering (BE), Science (BSc), or a related field.

• Multilingual capabilities (proficiency in two or more languages).

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The Director will lead the Quality Assurance Department, which is responsible for ensuring that DET as a Group (across all Sectors and Entities) consistently operates at the highest standards of quality and excellence in an aim to maximize operational efficiency and value creation across all operational activities.

This is achieved through setting quality standards relevant across the Group and all its operations whilst ensuring alignment with international leading practices, i.e., ISO standards. It also entails reviewing Group wide policies, processes and procedures and running quality audits to ensure conformity with quality standards.

Also responsible for managing the acquisition of international accreditations across DET’s operations and for enhancing performance in the DGEP. This entails closely liaising with the concerned international accreditation bodies as well as the DGEP respectively to ensure award requirements are fulfilled compliantly and also requires the Director to recommend programs and initiatives to enhance the Group’s ability to attain the targeted accreditations and awards.

Ensure that quality management is instilled into the corporate culture through leading the creation and delivery of informative campaigns and training and through promoting the sharing of knowledge compiled in the area of quality management and control.

• Ensure that the section remains abreast with international accreditation bodies across the organization in various fields of management including systems, services, products, personnel and processes and other fields in the area of conformity assessments
• Provide subject matter expertise and recommendations on the accreditations that DET should pursue based on standard practice across Dubai Government and based on global leading practices in an aim to enrich the list of ‘assets’ owned to meet policy and standard objectives
• Oversee the review of proposals from business owners on accreditations relevant in their field and facilitate decision making around whether or not to pursue them
• Oversee liaison and coordination with the concerned international accreditation bodies for the purpose of facilitation enrollment in accreditation programs in line with requirements
• Oversee sufficient coordination with the relevant business owners to apply for accreditations, which includes preparing and submitting the relevant documentation as well as organizing and participating in field visits by accreditation bodies and their affiliates; oversee effective liaison with the relevant business owners to respond to any queries relating to applications
• Oversee the preparation of and review management reports and external reports, i.e., for The Executive Council to show case DET’s achievements in international accreditation
• Oversee the compilation of data and use of data analysis to analyze DET’s performance against international accreditations, which includes analysing compiled feedback; oversee the sharing of this knowledge across the Group and ensure it is leveraged optimally to enhance the DET’s efforts in attaining accreditations smoothly

• Oversee sufficient liaison with business owners and the Quality Operations section to ensure that the relevant DGEP performance indicators are embedded within DET’s BAU processes
• Ensure that the section remains abreast with the Dubai Government Excellence Program Awards, Medals and Variable Awards for each assessment cycle and the requirements in place in an aim to maximize DET’s ability to attain ‘Excellence’ and ‘Elite’ level ratings to the farthest extent possible
• Oversee coordination with the concerned stakeholders from the DGEP for the purpose of enrolling in awards programs and to understand submission requirements; ensure business owners across DET are thoroughly advised on the various requirements
• Oversee the design and implementation of DET’s self-assessment process for the purpose of identifying areas of strength and improvement in accordance with the criteria of the Dubai Government Excellence Program; ensure the self-evaluation process is revised as needed to enhance future performance in the Program
• Ensure that the business owners are provided the needed support to apply for awards, which includes support surrounding the preparation and submission of the relevant documentation as well as organizing and participating in field visits by DGEP personnel
• Oversee the outcomes of analyses performed on DET’s performance in the Program and its various awards and on received feedback and ensure insights are leveraged to enhance performance in future awards

• Oversee the development of quality management standards to facilitate the optimization of quality across DET’s process universe and service catalogue in line with global and Dubai government standards as specified by international accreditation bodies and the DGEP respectively
• Oversee the definition of DET’s process universe / architecture in line with the defined operating model in order to minimize redundancies and overlaps; ensure the adoption of global standards as applicable, e.g., APQC
• Provide subject matter expertise to support the definition of performance indicators used to measure the level of quality embedded within policies, processes and procedures; this includes ensure DGEP specific performance indicators are strategically embedded across the relevant processes
• Participate in task forces with other quality and compliance functions to review sector and entity wide policies, procedures and processes to ensure comprehensiveness and that they adhere to set quality standards and performance metrics.
• Oversee the identification and implementation of initiatives related to business process reengineering for the purpose of optimizing processes and driving automation / digitalization in line with emerging trends
• Provide SME inputs for the enhancement of policies, processes and procedures in line with quality standards
• Oversee the implementation of quality audits performed to ensure that the various sectors and entities are adhering to their set quality standards as per defined policies, procedures and processes; review outcomes and reports and ensure they are shared with the concerned business owners

• Contribute to the development of the Corporate Strategy & Performance Sector’s strategy
• and drive overall performance through providing inputs on the Quality Assurance Department’s strategy, priorities and initiatives
• Take onus of the Department’s achievement against set OKRs/KPIs to ensure the Department performs in line with overall performance targets

• Oversee the determination of the Department’s annual and long-term capital and operating budgetary requirements to ensure strategic and operational plans can be delivered
• Take accountability for the Department’s budgetary performance, ensuring minimal divergences and that expenditures are optimized and directed towards value adding activities

• Lead the development of Department specific policies, procedures and processes ensuring full alignment with the prevalent and applicable laws and regulations
• Ensure the Department achieves the highest level of governance and compliance with both internal (DET wide) and external policies and standards across various areas such as legal, quality, risk, cybersecurity etc. in relation to the core operations of the Department
• Oversee the productivity and operational efficiency of resources and employees in order to maximize returns on investment in people and resources

• Provide expert advice to the CEO and leadership team on matters pertaining to the management of quality in addition to participation in international accreditation programs and in the DGEP
• Help build a favorable reputation and image of DET in the public sphere locally, regionally, and internationally through representing both DET favorably
• Support the DET in establishing deep relations across its stakeholder ecosystem which includes creating synergies and collaboration between Dubai Government Departments as well as federal level ministries and entities

• Lead by example and role model the core values of the Dubai Government and DET in an aim to build a high performing and competent Government Department
• Foster and instill a culture which, drives cross-functional collaboration across the functions to drive synergies in attaining strategic goals
• Build the next generation of leaders through mentoring and coaching in order to develop the capabilities of the senior leadership team of the Entity and DET as a whole; this includes nurturing and grooming potential successors in an aim to drive business continuity

We are hiring a Node.js Software Engineer – Testing for one of the leading banks in the UAE, offering an exciting opportunity to work on scalable, enterprise-grade applications within a fast-paced Agile environment.

Education:

• Bachelor's or Postgraduate degree in Computer Science or a related field (or equivalent industry experience)

• Minimum of 5 years of experience in JavaScript with a strong focus on automation testing
• At least 1 year of hands-on experience with TypeScript
• Solid experience in Automation Testing Techniques and Tools such as:
• Playwright
• Cucumber
• Appium
• Selenium

• Proven expertise in developing and testing scalable, highly available RESTful APIs and microservices using JavaScript technologies
• Ability to create end-to-end automation test suites using Playwright/Selenium , preferably following the BDD approach
• Practical experience with GraphQL
• Familiarity with CI/CD principles and hands-on troubleshooting in distributed services
• Working knowledge of containerization using Docker and Kubernetes
• Exposure to API Gateway integrations (e.g., 3Scale)
• Understanding of Single Sign-On (SSO) and token-based authentication (e.g., REST, JWT, OAuth)
• Experience with task/message queues such as AWS SQS , Microsoft Azure Service Bus , Pushpin , or Kafka

• Follows best practices in coding , unit testing , security , and documentation
• Experience working in Agile development environments
• Strong ability to research and benchmark tools and technologies against industry standards

• Ability to influence cross-functional teams on technical decisions, enhancing productivity through deep technical knowledge
• A self-starter who can take ownership and drive results without direct supervision
• Strong interpersonal and communication skills , capable of presenting ideas to senior and executive management

We are hiring a Node.js Software Engineer – Testing for one of the leading banks in the UAE, offering an exciting opportunity to work on scalable, enterprise-grade applications within a fast-paced Agile environment.

Education:

• Bachelor's or Postgraduate degree in Computer Science or a related field (or equivalent industry experience)

• Minimum of 5 years of experience in JavaScript with a strong focus on automation testing
• At least 1 year of hands-on experience with TypeScript
• Solid experience in Automation Testing Techniques and Tools such as:
• Playwright
• Cucumber
• Appium
• Selenium

• Proven expertise in developing and testing scalable, highly available RESTful APIs and microservices using JavaScript technologies
• Ability to create end-to-end automation test suites using Playwright/Selenium , preferably following the BDD approach
• Practical experience with GraphQL
• Familiarity with CI/CD principles and hands-on troubleshooting in distributed services
• Working knowledge of containerization using Docker and Kubernetes
• Exposure to API Gateway integrations (e.g., 3Scale)
• Understanding of Single Sign-On (SSO) and token-based authentication (e.g., REST, JWT, OAuth)
• Experience with task/message queues such as AWS SQS , Microsoft Azure Service Bus , Pushpin , or Kafka

• Follows best practices in coding , unit testing , security , and documentation
• Experience working in Agile development environments
• Strong ability to research and benchmark tools and technologies against industry standards

• Ability to influence cross-functional teams on technical decisions, enhancing productivity through deep technical knowledge
• A self-starter who can take ownership and drive results without direct supervision
• Strong interpersonal and communication skills , capable of presenting ideas to senior and executive management