169 Test Planning jobs in the United Arab Emirates

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

About the Role:

We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality, service delivery, hygiene, and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:

• Conduct regular inspections and audits of front-of-house and back-of-house operations.
• Ensure compliance with food safety, hygiene, and service standards.
• Develop and implement training programs for staff on quality, service, and sanitation.
• Monitor guest feedback, online reviews, and in-house surveys to drive improvements.
• Handle customer complaints and ensure timely, effective resolutions.
• Maintain accurate documentation for inspections, audits, and corrective actions.
• Identify areas for operational improvement and support process enhancement.
• Collaborate with the kitchen and service teams to uphold brand consistency.
• Support sustainability efforts and implement waste reduction strategies.
• Prepare for and assist with internal and external audits.

Requirements:

• Bachelor’s degree in Food Science, Hospitality Management, or a related field.
• Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
• Strong understanding of food safety standards and quality control procedures.
• Excellent attention to detail, communication, and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work both independently and collaboratively.
• High level of discretion, professionalism, and commitment to confidentiality.

If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we’d love to hear from you. Apply today!

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develop accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: Please mention the position you are applying for in the subject line.

Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more .

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line.

*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children’s school fees allowances subject to coordination of benefits.

*The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.

*We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.

Quality Assurance Analyst At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization. Key Responsibilities Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines #J-18808-Ljbffr

We are currently looking for Quality Assurance Lead for our UAE operations with the following Skill set and terms & conditions.

Skill Sets :

Minimum 8 years experience in Enterprise Application Testing

Minimum 3 years experience leading an Application Testing team

Experience testing customer portals and complex enterprise applications

Direct experience of enterprise application testing methodologies and Agile development methodology

Strong practice in test planning test case creation and execution including test automation

Strong communication skills and direct client facing experience

Joining time frame: 2 weeks (maximum 1 month)

Additional Information :

Terms and conditions:

Joining time frame: maximum 4 weeks

Remote Work :

No

Employment Type :

Full-time

• Conduct thorough manual testing across various testing types, including functional, regression, integration, and system testing.
• Develop and execute comprehensive test plans and test cases based on project requirements and specifications.
• Identify, document, and communicate software defects, ensuring timely resolution.
• Develop and maintain automated test scripts for web and mobile applications using Selenium and Appium.
• Implement automation frameworks to enhance efficiency and coverage.
• Integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline for seamless delivery.
• Perform rigorous database testing to ensure data integrity, accuracy, and reliability.
• Validate data migrations and transformations during software upgrades.
• Design and execute performance tests using JMeter to evaluate system scalability, stability, and responsiveness.
• Analyze and interpret performance test results, collaborating with development teams to optimize software performance.
• Conduct API testing to verify the functionality, reliability, and security of application programming interfaces.
• Collaborate with developers to understand API specifications and design comprehensive test suites.
• Apply AI testing methodologies to evaluate the performance, accuracy, and resilience of AI-driven components within the software.
• Collaborate with data scientists and AI developers to validate machine learning models and algorithms.
• Create detailed and well-organized test cases based on project requirements and design documents.
• Ensure test cases cover a wide range of scenarios, including AI-specific cases, to validate software functionality.
• Manage the end-to-end defect life cycle, including identification, logging, tracking, and verification of software defects.
• Collaborate with cross-functional teams to prioritize and resolve defects in a timely manner.

• ISTQB or other relevant certifications.
• Knowledge of agile development methodologies.
• Familiarity with version control systems (e.g., TFS).
• Experience drafting non-functional requirements, especially security and Enterprise architecture standards requirements by pulling it from the Organization pool of policies and translating them into Non-functional requirements.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in manual testing across various testing types.
• Hands-on experience with automation testing using Selenium and Appium.
• Proficiency in database testing and SQL queries.
• Experience in performance testing using JMeter or similar tools.
• Strong understanding of API testing principles and practices.
• Familiarity with the defect life cycle and experience in defect tracking tools.
• Exposure to AI testing methodologies.

Job Description

The job holder is responsible for working with quality managers to establish quality control mechanisms, identify risks, and define relevant risk mitigation strategies. She/he also develops and implements project standards and frameworks to ensure objectives are met, and ensures compliance with the ISO Quality Manual.

Monitor and execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in Warehouse Operations.
• Report errors observed in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least 2 pharma agency stock checks per month; report results regarding expiries, lot details, and system quantities.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Reduce returned orders with relevant errors by 50% compared to 2016 figures through daily audit reports.
• Ensure compliance with corporate Policies, Procedures, and SOPs.

Investigation of Customer Complaints and Stock

• Investigate customer complaints and deficiency reports; prepare root cause analysis reports.
• Update customer complaint reports and submit to the QA Manager.
• Identify and suggest corrective actions for deficiencies caused by improper storage or extended storage periods.
• Facilitate internal and external audits with relevant documentation and reports.
• Aim to enhance overall customer satisfaction to 85%.

Review of ISO Manual

• Periodically review the AEC ISO Quality Manual in coordination with the Corporate ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on quality and systems for management review.
• Suggest amendments to the ISO manual to the Corporate ISO Specialist.
• Review and complete GSDP questionnaires as per ISO standards and guidelines.
• Timely revise and update all SOPs and ensure timely ISO 9001:2015 training certification.

Qualifications

Bachelor’s degree in science from a recognized university or institution.

Additional Skills & Requirements

• Exposure to ISO standards, training, and certification.

Experience

• 3-5 years of relevant experience in the pharmaceutical industry, specifically in Quality Assurance and Quality Control.

Attributes and Behaviours

• Emotional resilience and ability to work under pressure with a "can-do" attitude.
• Ability to multitask and manage time effectively.
• Effective communication skills and ability to build strong relationships.
• Constructive feedback provision for quality issues.
• Keen to learn and share knowledge with the team.
• Team player capable of working independently.
• Customer-oriented approach to deliver excellent service.

Quality Assurance Analyst
At Faham Group, we're seeking an experiencedQuality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization.
Key Responsibilities
Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines

Priority: HIGH (Immediate Joiners Preferred)

About the Job: Are you an experienced QA Officer with a passion for healthcare quality and compliance? We are looking for someone skilled in healthcare audits (TASNEEF, DOH, ADHICS), policy management, compliance, KPIs, and TQM.

• Implement and maintain QMS per DOH, JAWDAH, TASNEEF, and other regulations.
• Conduct internal audits, evaluate compliance, and identify improvement areas.
• Develop and update policies on patient care, infection control, safety, and risk management.
• Monitor KPIs, quality metrics, and patient feedback to drive improvements.
• Lead or participate in external audits and accreditation processes.
• Train staff on quality assurance principles and regulatory requirements.
• Investigate incidents and implement corrective actions.
• Stay updated on healthcare regulations and best practices.
• Provide guidance on quality assurance and regulatory compliance.
• Promote a culture of quality and continuous improvement.

Qualifications:

• Bachelor's in a medical field; Master's in Hospital
• Administration/Management or MBA in Healthcare Management preferred.
• CPHQ Trained or Certified.
• Minimum 3 years in a similar role.
• HAAD/DOH License and homecare experience as a Quality Officer are desirable.
• Immediate joiners preferred.

If you're ready to take on a critical role in ensuring healthcare quality and compliance, we want to hear from you!