330 Testing Lead jobs in the United Arab Emirates

As a QA Officer, the candidate must have exposure to Audits in Healthcare such as (TASNEEF, DOH, ADHICS, etc.), and moreover, handling policies, compliance, KPIs, and TQM.

Job Roles & Responsibilities:

• Develop, implement, and maintain quality management systems (QMS) in accordance with DOH, JAWDAH, TASNEEF, and other regulatory requirements for healthcare facilities in Abu Dhabi, UAE.
  
• Conduct internal audits and assessments to evaluate compliance with established policies, procedures, and quality standards, and identify areas for improvement.
  
• Collaborate with cross-functional teams to develop and update policies, protocols, and guidelines related to patient care, infection control, safety, and risk management.
  
• Monitor and analyze key performance indicators (KPIs), quality metrics, and patient feedback data to assess the effectiveness of quality improvement initiatives and drive performance excellence.
  
• Lead or participate in external audits and accreditation processes conducted by regulatory authorities, certification bodies, and accreditation organizations, ensuring readiness and successful outcomes.
  
• Provide training, education, and support to staff members on quality assurance principles, regulatory requirements, and best practices for maintaining compliance and enhancing patient safety.
  
• Investigate incidents, complaints, and non-conformities, and collaborate with relevant stakeholders to implement corrective and preventive actions to mitigate risks and improve processes.
  
• Stay updated on changes in healthcare regulations, industry standards, and best practices related to quality assurance, and ensure timely implementation of required updates and enhancements.
  
• Serve as a subject matter expert on quality assurance and regulatory compliance matters, providing guidance, advice, and recommendations to senior management and departmental leaders.
  
• Foster a culture of quality, continuous improvement, and accountability throughout the organization, promoting awareness and engagement at all levels.

Qualifications:

• Bachelor's in any medical background.
• Master's in hospital administration and management or MBA in Healthcare Management.
• CPHQ Trained or Certified.
• At least 3 years experience in the same position or designation.
• Desirable with HAAD/DOH License.
• Experience as a Quality Officer in homecare.
• Joining immediately is preferred.

Magnum Security is seeking a skilled and experienced Quality Assurance/Process Excellence Manager, Male or Female with a background in ISO standards. The successful candidate will lead our efforts to maintain and enhance the quality of our processes, ensuring alignment with ISO requirements

Responsibilities:

• Develop, implement, and maintain quality management systems based on ISO standards.
• Conduct regular audits to assess process performance and identify areas for improvement.
• Collaborate with cross-functional teams to design and implement effective processes.
• Lead initiatives to optimize workflows and enhance overall efficiency.
• Establish and maintain key performance indicators (KPIs) to measure process effectiveness.
• Provide training and support to team members to ensure adherence to established processes.
• Stay abreast of industry best practices and emerging trends in process excellence.
• Drive a culture of continuous improvement throughout the organization.

Qualifications:

• Bachelor's degree at minimum Proven experience in quality assurance or process excellence roles.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of quality management systems and process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to lead and influence cross-functional teams.
• Detail-oriented with a focus on delivering high-quality results.

Are you passionate about driving quality across processes, materials, and production standards? We are currently working with a well-established client in the furniture and fit-out industry who is looking for an experienced Quality Assurance Specialist to join their team in Sharjah.

Key Responsibilities:

• Develop, implement, and maintain quality control systems to ensure production standards meet customer expectations and industry benchmarks.
• Oversee inspection of incoming raw materials, in-process checks, and final product quality control.
• Analyze quality performance and identify areas for improvement across factory operations.
• Collaborate with production and engineering teams to ensure adherence to quality standards.
• Create and update quality documentation, SOPs, and framework policies.
• Train staff on quality processes and ensure compliance with internal and external standards.

Requirements:

• 5–7 years of quality assurance/control experience in a factory, preferably within the furniture or fit-out sector.
• Proven experience in developing and implementing quality frameworks.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to lead quality audits and ensure continuous improvement.
• Strong communication skills and the ability to work collaboratively across departments.

This is a great opportunity to join a dynamic team and play a key role in elevating production standards and quality practices within a growing company.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at