208 Testing Lead jobs in the United Arab Emirates

We are seeking a seasoned ServiceNow QA Lead to spearhead the testing strategy, planning, and execution for ServiceNow implementations and custom applications. As part of our team, you will work closely with developers, business analysts, and clients to ensure that ServiceNow solutions meet functional and performance requirements.

The ideal candidate will oversee functional, non-functional, and integration testing to guarantee the platform meets business requirements and quality standards. Key responsibilities include developing and implementing a comprehensive test strategy for ServiceNow projects, designing and executing test scripts, and managing defect lifecycle.

This role is perfect for someone who enjoys staying up-to-date with industry trends and best practices in software testing. You will be expected to define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.

Responsibilities:

• Test Strategy & Planning : Develop and implement a comprehensive test strategy for ServiceNow projects, including functional, regression, performance, and automation testing.
• Test Design, Execution & Defect Management : Oversee, design test scripts and execute manual and automated tests for ServiceNow modules, ensuring system integrity and compliance with business needs.
• Collaboration : Work closely with ServiceNow architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs.
• Governance & Best Practices : Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other ServiceNow workflows.

Requirements

To succeed in this role, you will need:

• 5+ years of experience in software testing , with at least 2+ years in ServiceNow testing.
• Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
• Hands-on experience with ServiceNow Automated Test Framework (ATF) .
• Experience with test management tools (JIRA, ServiceNow Test Management, etc.).
• Strong knowledge of Agile/Scrum methodologies and DevOps testing practices .

Benefits

Joining our team offers numerous benefits, including the opportunity to work with cutting-edge technology, collaborate with experienced professionals, and grow your skills and expertise. We are committed to providing a supportive and inclusive environment where you can thrive.

Seniority level

This position requires a Mid-Senior level professional with a strong background in software testing and ServiceNow implementation.

Senior QA Tester with 8+ years experience in finance-related projects.

Functional experience in Revenue Accounting and Oracle ERP Finance Modules

4+ years of hands-on experience in Database testing / Data warehouse testing / data, preferably in Oracle DB

Experience in ETL testing

Possess skills to validate data sources, extract data, apply transformation logic, and load data into target tables and verify data in Reports and Dashboards.

Experience in analyzing ETL mapping documents and developing and executing SQL scripts based on ETL mapping documents. Verify the data correctness and integrity.

Good experience in QA processes like preparation of test strategy, test cases, Defect triages etc. based on ETL mapping documents

Magnum Security is seeking a skilled and experienced Quality Assurance/Process Excellence Manager, Male or Female with a background in ISO standards. The successful candidate will lead our efforts to maintain and enhance the quality of our processes, ensuring alignment with ISO requirements

Responsibilities:

• Develop, implement, and maintain quality management systems based on ISO standards.
• Conduct regular audits to assess process performance and identify areas for improvement.
• Collaborate with cross-functional teams to design and implement effective processes.
• Lead initiatives to optimize workflows and enhance overall efficiency.
• Establish and maintain key performance indicators (KPIs) to measure process effectiveness.
• Provide training and support to team members to ensure adherence to established processes.
• Stay abreast of industry best practices and emerging trends in process excellence.
• Drive a culture of continuous improvement throughout the organization.

Qualifications:

• Bachelor's degree at minimum Proven experience in quality assurance or process excellence roles.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of quality management systems and process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to lead and influence cross-functional teams.
• Detail-oriented with a focus on delivering high-quality results.

As a QA Officer, the candidate must have exposure to Audits in Healthcare such as (TASNEEF, DOH, ADHICS, etc.), and moreover, handling policies, compliance, KPIs, and TQM.

Job Roles & Responsibilities:

• Develop, implement, and maintain quality management systems (QMS) in accordance with DOH, JAWDAH, TASNEEF, and other regulatory requirements for healthcare facilities in Abu Dhabi, UAE.
  
• Conduct internal audits and assessments to evaluate compliance with established policies, procedures, and quality standards, and identify areas for improvement.
  
• Collaborate with cross-functional teams to develop and update policies, protocols, and guidelines related to patient care, infection control, safety, and risk management.
  
• Monitor and analyze key performance indicators (KPIs), quality metrics, and patient feedback data to assess the effectiveness of quality improvement initiatives and drive performance excellence.
  
• Lead or participate in external audits and accreditation processes conducted by regulatory authorities, certification bodies, and accreditation organizations, ensuring readiness and successful outcomes.
  
• Provide training, education, and support to staff members on quality assurance principles, regulatory requirements, and best practices for maintaining compliance and enhancing patient safety.
  
• Investigate incidents, complaints, and non-conformities, and collaborate with relevant stakeholders to implement corrective and preventive actions to mitigate risks and improve processes.
  
• Stay updated on changes in healthcare regulations, industry standards, and best practices related to quality assurance, and ensure timely implementation of required updates and enhancements.
  
• Serve as a subject matter expert on quality assurance and regulatory compliance matters, providing guidance, advice, and recommendations to senior management and departmental leaders.
  
• Foster a culture of quality, continuous improvement, and accountability throughout the organization, promoting awareness and engagement at all levels.

Qualifications:

• Bachelor's in any medical background.
• Master's in hospital administration and management or MBA in Healthcare Management.
• CPHQ Trained or Certified.
• At least 3 years experience in the same position or designation.
• Desirable with HAAD/DOH License.
• Experience as a Quality Officer in homecare.
• Joining immediately is preferred.

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

About the Role:

We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality, service delivery, hygiene, and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:

• Conduct regular inspections and audits of front-of-house and back-of-house operations.
• Ensure compliance with food safety, hygiene, and service standards.
• Develop and implement training programs for staff on quality, service, and sanitation.
• Monitor guest feedback, online reviews, and in-house surveys to drive improvements.
• Handle customer complaints and ensure timely, effective resolutions.
• Maintain accurate documentation for inspections, audits, and corrective actions.
• Identify areas for operational improvement and support process enhancement.
• Collaborate with the kitchen and service teams to uphold brand consistency.
• Support sustainability efforts and implement waste reduction strategies.
• Prepare for and assist with internal and external audits.

Requirements:

• Bachelor’s degree in Food Science, Hospitality Management, or a related field.
• Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
• Strong understanding of food safety standards and quality control procedures.
• Excellent attention to detail, communication, and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work both independently and collaboratively.
• High level of discretion, professionalism, and commitment to confidentiality.

If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we’d love to hear from you. Apply today!

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develop accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: Please mention the position you are applying for in the subject line.

Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more .

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line.

*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children’s school fees allowances subject to coordination of benefits.

*The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.

*We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.

Quality Assurance Analyst At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization. Key Responsibilities Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines #J-18808-Ljbffr

China State Construction Engineering Corporation (CSCEC ME) is recruiting a QA/QC Manager for a High Rise Tower Project in Dubai.

Duties and Responsibilities:

• Develop and Implement Project Quality Plan and Procedures.
• Responsible for set up the structure of the project quality team and managing the day to day operations related to their tasks.
• Support the project leaders in setting up project performance metrics. Monitoring and reporting to the project team on an agreed frequency.
• Conduct Regular Formal/Informal Surveillance at site.
• Responsible for reviewing the project specification and preparation of Inspection Test Plans.
• Prepare/Review Method Statement and ensure the Quality Control aspects are considered.
• Prepare and Submit QA/QC Report as required.
• Liaise with the corporate office for quality reporting.
• Managing the External and Internal Nonconformities, liaising with external and internal stakeholders accordingly.
• Setup the inspection system framework and ensure all activities are being inspected.
• Manage and conduct the material inspection process prior to the client’s inspection.
• Managing the Internal/external team responsible for quality testing.
• Set up the project logs and system for recording all the performed testing.
• Ensure that all the QA/QC records are in place and traceability of documents is feasible.
• Prepare and conduct an internal training program prior to the start of any activity.
• Manage the equipment calibration program.
• Conduct Internal Audits to ensure compliance to the ISO and the project management system.

Requirements:

• Bachelor's Degree in Civil Engineering
• 12+ years of experience