120 The Ritz Carlton Spa jobs in the United Arab Emirates
Guest Services Manager
Posted today
Job Viewed
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
- Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
- Assure compliance and coordination of guests needs, requests and personal preference
- Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
Guest Services Manager
Posted today
Job Viewed
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr
Director of Guest Services
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Supervises Concierge and/or Bell Staff, when applicable.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Intern (November 2025)
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Officer - Front Office (Residences)
Posted 8 days ago
Job Viewed
Job Description
You will be responsible to provide an excellent and consistent level of service to your customers.
The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Residences/ Apartments Division.
**Qualifications:**
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 1 year work experience in apartment hotel operations.
Good customer service, communications and interpersonal skills are a must.
**Primary Location:** AE-DU-Dubai
**Organization:** Grand Hyatt Dubai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Dir-Guest Services - Sheraton Jumeirah Beach Hotel
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Supervises Concierge and/or Bell Staff, when applicable.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Officer (Russian/French/Spanish speaking)
Posted 8 days ago
Job Viewed
Job Description
**Hyatt Centric Jumeirah Dubai** , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.
At **Hyatt** , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.
**Qualifications:**
+ High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
+ Proven experience as a receptionist, front desk representative, or similar role preferred.
+ Strong verbal and written communication skills in either Spanish, French or Russian.
+ Professional phone etiquette and a customer service-oriented mindset.
+ Proficient in MS Office (Word, Excel, Outlook) and general office software.
+ Ability to manage time efficiently and prioritize tasks.
+ Strong organizational skills and attention to detail.
+ Ability to handle sensitive and confidential information with integrity.
+ Positive attitude, team player, and ability to work in a fast-paced environment
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Be The First To Know
About the latest The ritz carlton spa Jobs in United Arab Emirates !
Guest Services Officer (Russian/French/Spanish speaking)
Posted today
Job Viewed
Job Description
Close Inclusive Collection Job Postings Notification
"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
Guest Services Officer (Russian/French/Spanish speaking)Hyatt Centric Jumeirah Dubai
AE - DU - Dubai
Front Office
Hourly/Entry Level Employee
Full-time
Worldwide
SummaryHyatt Centric Jumeirah Dubai , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.
At Hyatt , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.
Qualifications- High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
- Proven experience as a receptionist, front desk representative, or similar role preferred.
- Strong verbal and written communication skills in either Spanish, French or Russian.
- Professional phone etiquette and a customer service-oriented mindset.
- Proficient in MS Office (Word, Excel, Outlook) and general office software.
- Ability to manage time efficiently and prioritize tasks.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with integrity.
- Positive attitude, team player, and ability to work in a fast-paced environment
Guest Services Agent (Residences) - FIVE Palm Jumeirah
Posted today
Job Viewed
Job Description
Guest Services Agent (Residences) - FIVE Palm Jumeirah
Dubai, United Arab Emirates | Posted on 10/07/2025
Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
- A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a ‘FIVE-Star’ Experience for our guests.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- Extends a Warm ‘FIVE-Styled’ welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.
- Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.
- Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.
- Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
- Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.
- Provides Guests with Comprehensive Information about FIVE’s room features, amenities, and local attractions of interest.
- Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.
- Adheres to FIVE’s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
- Upholds the Confidentiality of Proprietary Information and always protects FIVE’s company’s assets.
- Fosters positive Relationships with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.
- Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.
- Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.
- Fulfils any other reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.
‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
Find out more here: fivehotelsandresorts.com
Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel
Posted today
Job Viewed
Job Description
United Arab Emirates
Job DescriptionAbout Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.
With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.
About the Job:
An opportunity has arisen for an Service One Agent to join our T elecommunications team at Jumeirah Beach Hotel . The main duties and responsibilities of this role:
- Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
- Entering of HotSOS guest requests and monitoring of response timing.
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
- Ensure all wakeup calls are correctly input into PMS.
- Ensure all wakeup calls are given on time and that the task is completed in PMS.
- Monitoring E Butler Chat and responding within 60 second
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1 year luxury hospitality experience in a similar role
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
#J-18808-Ljbffr