1 645 The Ritz Carlton Spa jobs in the United Arab Emirates

Are you passionate about delivering exceptional customer experiences?

As a luxury hotel, we pride ourselves on providing traditional Turkish hospitality that makes our guests feel welcome and valued.

Our hotel offers a unique opportunity for personal and professional growth, with limitless possibilities for development and learning.

We empower you to grow and learn every day, ensuring that your work brings purpose and fulfillment to your life.

• Provide a warm and genuine welcome to guests.
• Ensure the cleanliness, hygiene, and presentation of all guest rooms and public areas are consistently high standards.
• Develop and lead a high-performing housekeeping team.
• Manage daily schedules and inventory of cleaning supplies efficiently.
• Respond promptly to guest requests and feedback.

• A natural leader with strong organisational skills.
• Exceptional attention to detail and a passion for cleanliness.
• A customer-focused mindset and a generous approach to service.

Located in a luxury hotel setting, we are seeking an exceptional Guest Services Ambassador to join our team.

This role is centered around delivering outstanding guest experiences by providing warm welcomes, efficient luggage handling, and expert guidance throughout the property.

Key Responsibilities:

• Ensure seamless check-in and check-out processes for guests, responding promptly to their needs and requests.
• Assist with luggage transportation, ensuring it is handled safely and delivered accurately to guest rooms.
• Provide accurate directions, transportation arrangements, and information about hotel facilities and local attractions to enhance the guest experience.
• Maintain the cleanliness, organization, and professional appearance of bell desk areas, lobbies, and luggage storage spaces.
• Respond effectively to guest concerns, special needs, or issues, escalating to the Front Office team as necessary.
• Monitor and maintain the security of guest belongings during handling and storage.
• Collaborate with the Bell Captain to ensure smooth guest services and optimize team performance.
• Support valet, porter, or transportation services as required by guests, maintaining knowledge of hotel services, amenities, and promotions.
• Uphold high standards of health, safety, and hygiene, as well as brand service guidelines.
• Handle lost and found items responsibly, ensuring proper documentation.
• Contribute to cross-functional efforts to guarantee seamless guest experiences and operational efficiency.
• Present a professional image, adhering to grooming standards and brand values at all times.

• Previous experience in guest-facing roles, preferably in luxury hotels or resorts, is highly desirable.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Able to work efficiently in fast-paced environments while maintaining attention to detail.
• Physical ability to handle luggage and perform tasks requiring mobility and stamina.
• Knowledge of hotel layout, facilities, and local attractions is advantageous.
• Professional appearance and alignment with brand standards.
• Fluency in English; additional languages are a plus.
• Willingness to work flexible hours, including weekends and holidays, as needed.

This role presents an exciting opportunity to join a global hospitality leader, known for its commitment to innovation and excellence.

• The chance to be part of a dynamic team that prioritizes guest satisfaction and delivers unforgettable experiences.
• Opportunities to develop your skills and expertise in a supportive environment.
• A competitive compensation package and access to ongoing development opportunities.

The primary purpose of the Guest Services Team Leader is to oversee a dynamic team of professionals who provide exceptional service to guests at an upscale hotel in Dubai Marina. The successful candidate will lead by example, demonstrating unwavering commitment to delivering personalized experiences that exceed expectations.

Key Responsibilities:

• Manage and motivate the Guest Services team to ensure seamless operations and consistent delivery of high-quality service.
• Take ownership of guest concerns, working collaboratively with colleagues to resolve issues promptly and efficiently.
• Ensure compliance with brand standards and policies, maintaining a positive reputation for the hotel through attention to detail and professionalism.
• Collaborate with senior management to drive continuous improvement initiatives, fostering a culture of innovation and excellence within the team.

Requirements:

• A minimum of 2 years' experience in a similar role within luxury hospitality or a 5-star hotel environment, preferably with a proven track record of leadership and team development.
• Excellent communication skills, both written and spoken, with a strong command of English language and cultural awareness.
• Proficiency in front office systems, including Opera PMS, and ability to adapt quickly to new technology.
• Strong problem-solving and organizational skills, with a proactive approach to managing competing priorities and deadlines.

What We Offer:

• A competitive salary and benefits package that reflects our commitment to recognizing and rewarding outstanding performance.
• Ongoing training and development opportunities, empowering you to grow and advance within the company.
• A collaborative work environment that values diversity, inclusivity, and teamwork, where every colleague has the opportunity to thrive and make a meaningful contribution.

About Us:

As a global leader in luxury hospitality, we pride ourselves on creating inspiring experiences for our guests and providing a supportive platform for our colleagues to excel. If you share our passion for delivering exceptional service and driving success, we invite you to join our dynamic team and embark on an exciting career journey.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

Job Description
About Jumeriah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About The Job
An opportunity has arisen for a
Guest Services Executive
to join our team of
Guest Relations
at Jumeirah Marsa Al Arab - Hotel. The main duties and responsibilities of this role:

• To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
• Provide the latest information on the Hotel's outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
• To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.

About You
The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?
As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Conrad Abu Dhabi Etihad Towers

Schedule
Full-time

Brand
Conrad Hotels & Resorts

Job
Guest Services, Operations, and Front Office

ID

Category

Patient Access Services

Asset : Name

Healthpoint

City

Abu Dhabi

Healthpoint, part of the M42 group, is a multi-specialty hospital based in Abu Dhabi. The hospital includes 10 specialty centers: bariatric (weight loss) surgery & weight loss, dentistry, medical specialties, musculoskeletal medicine, pain management & headache, physiotherapy & rehabilitation, plastic surgery & dermatology, pulmonary & sleep medicine, vascular medicine & surgery, & surgical specialties.

The Guest Services Officer performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections, billing and insurance eligibility. This role provides "front-door" customer service to patients when they present physically to the service areas as well as over the phone. Guest Services Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH) and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in M42's Likelihood to Recommend and Net Promoters Score.

• Welcome and assist patients upon arrival, ensuring a smooth and friendly check-in experience.
• Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR).
• Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to facilitate seamless care and billing.
• Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps.
• Schedule appointments, make reminder calls, and support patients with discharge coordination and follow-ups.
• Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times.
• Collect payments (co-pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely.
• Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation.
• Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards.

• 2+ years of similar experience
• Bachelor's degree can substitute for 2 years of experience
• Strong attention to details
• Ability to communicate and relay messages to patients in a culturally sensitive manner
• Proficient in using Microsoft Office tools such as Word, Excel, and Outlook

Organization- Hyatt Centric Jumeirah Dubai
Summary
Hyatt Centric Jumeirah Dubai
, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

At
Hyatt
, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.

Qualifications

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Политика Marriott International — быть работодателем, который рад всем и который дает всем равные возможности. Мы приветствуем создание обстановки, в которой ценится и отмечается уникальный опыт наших сотрудников. Наша сила — уникальное сочетание культуры, таланта и опыта наших сотрудников. Наша политика — отсутствие дискриминации по принципам, защищаемым законодательством, включая ограниченные возможности, статус ветерана или другие принципы, защищаемые применимым законодательством.

Дизайн отелей Bulgari Hotels & Resorts был разработан совместно с нашим партнером Bulgari – компанией, которая создает ювелирные изделия и предметы роскоши. Наши объекты расположены в крупных городах и на роскошных курортах, притягивающих людей со всего мира. Присоединяйтесь к нашему коллективу и создавайте для гостей изысканную атмосферу, вдохновленную классическим, всегда актуальным дизайном от бренда Bulgari. Выбрав работу в Bulgari Hotels & Resorts, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.