1 532 The Ritz Carlton Spa jobs in the United Arab Emirates

Job Title: Guest Services Butler

We are seeking a highly skilled and experienced Guest Services Butler to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless transitions, and exceeding guest expectations.

As a Guest Services Butler, your primary responsibility will be to ensure that every guest feels welcome, comfortable, and well taken care of throughout their stay. This includes greeting guests upon arrival, explaining property amenities, and responding to guest requests in a timely and efficient manner.

You will also be responsible for communicating with guests regarding their stay, including confirming reservations, sending reminders, and providing updates on any changes or issues that may arise during their stay.

Additionally, you will work closely with other departments to ensure that all guest needs are met, and that every interaction is positive and memorable.

• Greet guests upon arrival and provide a warm welcome
• Explain property amenities and services to guests
• Respond to guest requests and resolve any issues promptly and efficiently
• Communicate with guests regarding their stay, including confirming reservations and sending reminders
• Work closely with other departments to ensure that all guest needs are met

To be considered for this role, you must have:

• At least 1 year of related work experience
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information

Education: High school diploma or equivalent

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None

Benefits: Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.

We are seeking an individual who embodies the qualities of a true hospitality professional.

The role involves handling all incoming calls in an efficient, friendly, and caring manner. This includes connecting guests to the appropriate extension while maintaining the highest level of telephone etiquette according to industry standards.

Guests' requests for Do Not Disturb and confidential status will also be handled with discretion and professionalism.

• Carries out assigned tasks with honesty, transparency, and integrity.
• Maintain polite and professional interpersonal relationships with colleagues and guests.
• Demonstrate effective communication skills.
• Develop a supportive team environment by listening to and acting on behalf of guests and colleagues.
• Conduct and participate in team meetings and induction of new employees.
• Attend pre-shift briefings under the supervision of a departmental leader.
• Plan workflow and capacity for the team to ensure optimum manning distribution throughout daily operations and proper guest service coverage.

About You

• Education: High School completed; University Degree is a plus.
• Exceptional communication and interpersonal skills.
• A minimum of 1 year of experience in guest services or a similar role in a luxury hotel setting.
• Guest-centric drive, team player, flawless communicator, passionate, well organized, detail-oriented.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluent in English, both written and oral.
• Knowledge of other languages is an advantage.

We Offer

Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.

We invest in our team members, providing opportunities for growth and development in a dynamic and inclusive environment.

We are seeking a highly skilled and motivated Guest Contact Coordinator to join our team. As a key member of our front office team, you will play a vital role in ensuring that our guests receive an exceptional experience during their stay with us.

The Guest Contact Coordinator is responsible for providing excellent customer service to our guests, responding to their inquiries, resolving any issues that may arise, and ensuring that they have a memorable and enjoyable stay with us.

You will be the first point of contact for our guests, answering phone calls, responding to emails, and resolving any problems that may occur during their stay. You will also be responsible for maintaining accurate records of guest interactions, updating our systems, and collaborating with other departments to ensure seamless communication.

• Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues that may arise.
• Answer phone calls, respond to emails, and resolve any problems that may occur during a guest's stay.
• Maintain accurate records of guest interactions, updating our systems as necessary.
• Collaborate with other departments to ensure seamless communication and to resolve any issues that may arise.
• Contribute to the development of new initiatives and processes to improve the guest experience.

• Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues at all levels.
• Strong problem-solving skills, with the ability to think critically and come up with creative solutions.
• Able to work independently and as part of a team, with a strong focus on delivering results.
• Proficient in Microsoft Office and other software applications, with the ability to learn new systems quickly.
• Familiarity with hotel operations and procedures, with a strong understanding of the importance of attention to detail.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• Access to training and development programs.
• Collaborative and supportive work environment.

We offer a range of benefits and perks to our employees, including a competitive salary and benefits package, opportunities for professional growth and development, recognition and rewards for outstanding performance, access to training and development programs, and a collaborative and supportive work environment.

As a Guest Contact Coordinator, you will have the opportunity to develop your skills and knowledge, working with a talented team of professionals who are passionate about delivering exceptional guest experiences.

Join our team and be part of a dynamic and innovative organization that is committed to excellence and customer satisfaction.

">Guest Service Executive

We are seeking a highly skilled and experienced Guest Service Executive to join our luxury hotel team in Dubai. The ideal candidate will possess excellent communication skills, a strong passion for service, and a background in luxury hotels or fine dining restaurants.

• Deliver exceptional guest experiences through refined and polished service standards.
• Foster strong relationships with guests, colleagues, and stakeholders to ensure seamless operations.
• Collaborate with the service team to achieve outstanding results and meet performance targets.

• Minimum 2 years' experience in luxury hospitality.
• Excellent communication and interpersonal skills.
• Fluent in English.
• Fluency in one of the following languages: Russian, German, French, Italian, or Spanish.
• Possess a polished appearance and outstanding interpersonal skills.
• Confidently deliver elegant, discreet, and attentive service.

• A competitive salary package (AED 2300 – 4500 depending on experience).
• A language allowance (AED 300).
• Service charge and tips.
• Luxury staff accommodation and full benefits.
• Career growth within an international hotel group.

To succeed in this role, you must be passionate about delivering exceptional guest experiences and possess a strong commitment to excellence.

• Deliver exceptional guest service by overseeing the Concierge, Bell Desk, and Transportation services.

• Act as a key point of contact for guests, providing tailored recommendations and handling special requests.

• Ensure the team maintains luxury brand standards in all interactions with guests.

• Coordinate with internal departments to ensure guest requests are fulfilled promptly and accurately.

• Maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences.

• Monitor guest feedback and address issues swiftly to ensure complete satisfaction.

• Support in training, mentoring, and scheduling concierge staff to uphold professional grooming and etiquette.

• Step in as Chief Concierge when needed, ensuring continuity in guest service.

• Maintain a concierge database and ensure information is up-to-date and available.

• Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics.

• Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.

• Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.

• Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.

• Polished appearance and professional demeanor, aligned with luxury brand standards.

• Proficient in hotel management software and Microsoft Office.

• Member of Les Clefs d'Or (preferred but not mandatory).

We are seeking a professional and courteous Bell Attendant to provide exceptional guest service in our hotel.

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.

Key Responsibilities:

• Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
• Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
• Manage guest reservations and maintain accurate records, updating information as needed.
• Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
• Provide guests with information about our institute, its services, and upcoming events.
• Respond to guest complaints and escalate issues to the appropriate team members for resolution.
• Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
• Assist with administrative tasks, such as data entry, filing, and answering phone calls.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2 years of experience in customer service or hospitality industry.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer relationship management software.
• Fluent in English, both written and verbal.
• Ability to work flexible hours, including weekends and holidays.
• 4500AED-5000AED
• Accommodation
• Transportation
• Health insurance

Qualification: High School / Bachelor Degree