1 073 The Ritz Carlton Spa jobs in the United Arab Emirates

Luxury hospitality is at the core of our Housekeeping Attendant role, offering an unparalleled experience in refined elegance. Located on the pristine beachfront of Ras Al Khaimah, we are committed to delivering exquisite service and creating unforgettable moments for our discerning guests.

• Ensure cleanliness and maintain high standards of guest rooms and public areas.
• Daily tasks include making beds, dusting, vacuuming, cleaning bathrooms, and replenishing amenities.
• Handle laundry and deliver excellent customer service while working efficiently within the housekeeping team.

• Experience with Laundry and general cleaning tasks.
• Strong Communication and Customer Service skills.
• Excellent Organization Skills.
• Ability to follow Training and operational guidelines.
• Attention to detail and a commitment to maintaining high standards.
• Previous experience in a similar role, ideally in a luxury hotel setting, is preferred.

Located in a luxury hotel setting, we are seeking an exceptional Guest Services Ambassador to join our team.

This role is centered around delivering outstanding guest experiences by providing warm welcomes, efficient luggage handling, and expert guidance throughout the property.

Key Responsibilities:

• Ensure seamless check-in and check-out processes for guests, responding promptly to their needs and requests.
• Assist with luggage transportation, ensuring it is handled safely and delivered accurately to guest rooms.
• Provide accurate directions, transportation arrangements, and information about hotel facilities and local attractions to enhance the guest experience.
• Maintain the cleanliness, organization, and professional appearance of bell desk areas, lobbies, and luggage storage spaces.
• Respond effectively to guest concerns, special needs, or issues, escalating to the Front Office team as necessary.
• Monitor and maintain the security of guest belongings during handling and storage.
• Collaborate with the Bell Captain to ensure smooth guest services and optimize team performance.
• Support valet, porter, or transportation services as required by guests, maintaining knowledge of hotel services, amenities, and promotions.
• Uphold high standards of health, safety, and hygiene, as well as brand service guidelines.
• Handle lost and found items responsibly, ensuring proper documentation.
• Contribute to cross-functional efforts to guarantee seamless guest experiences and operational efficiency.
• Present a professional image, adhering to grooming standards and brand values at all times.

• Previous experience in guest-facing roles, preferably in luxury hotels or resorts, is highly desirable.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Able to work efficiently in fast-paced environments while maintaining attention to detail.
• Physical ability to handle luggage and perform tasks requiring mobility and stamina.
• Knowledge of hotel layout, facilities, and local attractions is advantageous.
• Professional appearance and alignment with brand standards.
• Fluency in English; additional languages are a plus.
• Willingness to work flexible hours, including weekends and holidays, as needed.

This role presents an exciting opportunity to join a global hospitality leader, known for its commitment to innovation and excellence.

• The chance to be part of a dynamic team that prioritizes guest satisfaction and delivers unforgettable experiences.
• Opportunities to develop your skills and expertise in a supportive environment.
• A competitive compensation package and access to ongoing development opportunities.

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.

The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balance cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
• Fondly bid farewell to all guests exiting the park
• Participate in any evacuation (drill or real) if necessary

• Higher secondary or equivalent
• Minimum 1-year operational experience in a guest or customer service setting
• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• High levels of respect and integrity

• Theme park/water park experience
• Cash handling experience
• Arabic, Russian, Farsi or Chinese proficiency

Summary:As a Guest Service Operator youll be the voice of our hotel connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls assist guests with inquiries and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities local attractions and dining options making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectivelywith a solutionoriented approach ensuring their satisfaction and comfort escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls messages and requests for followup.
• Collaborate with Teams: Work alongside front desk staff housekeeping and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and wellbeing.

Qualifications :

About You:

• Luxury Experience:Proven experience in a luxury hospitality environment demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills:Exemplary communication and interpersonal skills with a refined approach to guest interactions and service delivery.
• Operational Knowledge:Proficient in luxury hotel operations and management software with a deep understanding of sophisticated service protocols.
• Educational Background:Relevant educational qualifications such as a Bachelors degree in Hospitality Management or equivalent experience preferred.
• Great Personality:At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.

At Delano Dubai the role of Guest Services Operator is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated discreet service will be crucial in maintaining the hotels reputation for luxury and elegance.

Additional Information :

Why Join Us:

• Shape the future of an ultraluxury hotel where your ideas and energy make a big splash.
• Dive into a culture thats all about growth collaboration and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:
If youre a dynamic Guest Services Operator eager to make waves in the world of luxury hospitality we want to hear from you! Send your resume and a compelling cover letter detailing why youre the perfect fit.

Remote Work :

No

Employment Type :

Fulltime

We are seeking a highly skilled Guest Services Representative to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

• Check-in and check-out guests in a friendly and caring manner, according to our hotel's procedures and quality standards.
• Ensure that all guest transactions are processed accurately and efficiently.
• Answer all guest requests and questions in a timely and professional manner.
• Maintain the neatness of your working area and adhere to our hotel's cleanliness standards.

• Operational knowledge of front desk operations
• Luxury Hotel Experiences
• Brief knowledge of hotel operations and computer systems
• Knowledge of Microsoft Office (Word, Excel, and PowerPoint)

• Possess a working knowledge of the room reservation procedures

Our hotel is committed to providing our guests with an exceptional experience. We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

We are seeking a skilled and welcoming individual to fill the role of Guest Services Coordinator. This position is ideal for someone who excels in creating a positive first impression for our guests, ensuring their experience is seamless and enjoyable.

• Greet guests with warmth and professionalism, setting the tone for a memorable visit.
• Effectively manage reservations and seating plans to optimize guest flow and service delivery.
• Maintain open communication with the team to guarantee smooth operations and exceptional customer care.
• Provide accurate information about our menu offerings, concept, and venue, addressing any questions or concerns guests may have.
• Handle inquiries, requests, and feedback from guests with tact and courtesy.
• Present a polished and professional appearance at all times, adhering to high standards of grooming and attire.
• Support colleagues in maintaining impeccable cleanliness and service standards throughout the establishment.

• Prior experience as a Guest Services Representative or in a similar hospitality role (1–2 years preferred).
• Exceptional communication and interpersonal skills, enabling effective collaboration with colleagues and guests.
• A warm personality and professional demeanor, capable of building strong relationships with guests.
• Ability to multitask and remain composed in a fast-paced environment, prioritizing tasks efficiently.
• Fluency in English (additional languages are an asset).
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

To excel as a Guest Services Coordinator, you must be able to work well under pressure, possess excellent time management skills, and communicate effectively with colleagues and guests.

We are seeking a highly skilled customer service professional to join our team as a Whatever/Whenever Agent.

This role involves handling guest calls, requests, questions, or concerns with ease and efficiency. The ideal candidate will possess excellent communication skills, be able to multitask, and operate the telephone switchboard station with precision.

Key Responsibilities:

• Process guest requests accurately and efficiently.
• Monitor busy or unanswered lines and update callers on hold.
• Receive, record, and relay messages effectively.
• Activate/deactivate guest room message lights as necessary.
• Instruct guests on internet access and transfer problematic cases to providers' customer support line.
• Test communications equipment regularly.
• Respond to special requests from guests with unique needs.

Additional Responsibilities:

• Contact appropriate individuals or departments to resolve guest call requests or problems.
• Follow up with guests to ensure their requests or problems have been addressed.
• Dispatch bell staff or valet staff as needed.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and conflict resolution skills.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Stand, sit, or walk for extended periods.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island offers an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world.

To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and adhering to the Jumeirah Signature Standards.

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensure that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Maintain the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly.
• Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
• To introduce guests to the Hotel's Loyalty Club Programme.
• Must be led by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management.

• Must have at least 1 year of experience in a similar role.

• Communication skills
• Must have written, reading and spoken skills in English
• Critical thinking skills
• Microsoft package software
• Hotel Software skills

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai
• Company Website:
• Job Function: Sales
• Sector: Hospitality

We are not able to verify the remainder of the original page from TalentMate due to its external boilerplate content. This refined description presents the core job information in a clean, compliant format.

Guest Services Representative

• Key Responsibilities:
• Providing exceptional guest service by anticipating and meeting guests' needs.
• Maintaining a high level of knowledge about local attractions, restaurants, and entertainment options.
• Assisting with reservations, transportation, and other guest requests.

• Excellent communication skills in English.
• Fluency in Malayalam or Arabic is preferred.
• Previous experience in customer service or hospitality is essential.

• Contract position with a competitive salary.
• Opportunity to work with a diverse team and contribute to a dynamic environment.

• This role is open to all nationalities who meet the requirements.
• The ideal candidate will be proactive, customer-oriented, and able to work independently.