6 Training Coordinator jobs in the United Arab Emirates

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Training and Quality Coordinator , you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel’s commitment to excellence.

• Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
• Maintain training calendars and ensure team members are informed of upcoming sessions.
• Support onboarding programs and assist with new team member orientations.
• Track training attendance, maintain accurate records, and generate reports.
• Assist in preparing presentations, certificates, and training content.
• Help monitor service standards through quality audits and feedback reports.
• Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
• Coordinate with departments to follow up on training and quality improvement plans.
• Support mystery audits and ensure corrective actions are tracked.
• Help update SOPs and service checklists in collaboration with departments.

• 1–2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
• Excellent organizational skills and attention to detail.
• Strong interpersonal and written communication skills.
• Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
• Positive, service-oriented mindset with a passion for development and excellence.
• Fluent in English; additional languages are a plus.

United Arab Emirates

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Coordinator Quality, Business Excellence & Training at Motiongate. In this position, you'll take on key responsibilities that include:

Process Development

• Coordinate the documentation of core & support function policies, processes, procedures & forms
• Process Flow charting & mapping
• Maintain all register of QMS / systems documents including policies, processes, and forms
• Coordinate the review, approval and release of policies, processes, procedures and forms as per policy

Process Implementation

• Implementation of the process management system to meet the Management System requirements
• Control the policies, processes, procedures, and forms database
• Manage communication program for new processes to internal stakeholders
• Work with process owners to maintain awareness levels of policies, processes, procedures & forms

Process Improvement

• Identification of process improvement opportunities across business units
• Apply standard process methodologies to achieve efficiency and customer satisfaction
• Monitor effects and improvement projects through business results

Data Analysis

• Manage the feedback process, identify the problems and execute the feedback process into action
• Improve the business excellence through monitoring, analyzing performance and taking corrective/preventive actions
• Improve the data accuracy in data warehouse by understanding the missing data elements and execute corrective plan to enhance the data streamline
• Manage Guest satisfaction survey, summarize/visualize results and highlight likely insights for the top management

Training

• Liaise with external training providers to organize relevant QHSE training activities for the individual or organizational needs identified
• Align and follow the learning and development standards and processes in the planning, administration, delivery and evaluation of training and other developmental activities
• Develop, organize, deliver and/or facilitate HSE trainings related to technical, behavioral, legal, compliance and other types deemed necessary to HSE
• Provide necessary welfare and emergency support and other arrangements to training attendees and ensure that notification, advise and reporting processes are adhered to in cases of incidents that happen during the conduct of training

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Minimum 4 years’ experience in Hospitality/Theme Park in Quality, Process Management, Guest Experience Management roles, and /or experience as an HSE Practitioner
• Minimum 2 years in creating and conducting training, or significant demonstrable experience in the design and delivery of learning activities
• Ability to communicate and coordinate effective with stakeholders
• Knowledge of budgeting, procurement and other financial processes
• Writing process documentation

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

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• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

This role is responsible for the design, development, implementation, and evaluation of all operational and new product training programs across our CPU’s. The Training Manager will ensure all CPUs maintain consistent, high-quality production standards, operational compliance, and a deep understanding of the brand's food philosophy. This professional will lead and mentor the Market Place (MP) training team, acting as the critical link between Product Development and Operations to achieve excellence in food quality and customer satisfaction.

• Design and Develop Training Content: Create, maintain, and continually improve all operational and New Product Development (NPD) training documentation (including SOPs, job aids, recipes, and training modules) for use across all CPUs.
• Annual Training Calendar: Create, maintain, and implement the annual training calendar based on the NPD launch schedule and identified operational needs.
• Curriculum Management: Oversee the implementation and standardization of all training across each CPU, ensuring consistent delivery, content fidelity, and effective knowledge transfer.
• Trainer Development: Lead, mentor, and train the MP trainers on best-in-class instructional design, delivery techniques, Calo standards, food philosophy, auditing protocols, and effective coaching practices.

• Auditing and Assessment: Develop and manage all auditing checklists, scoring rubrics, and action plan templates for CPUs and trainers.
• Compliance Oversight: Oversee and ensure auditing compliance within each CPU by leading the training team in the execution of audits and tracking the follow-up on all action plans. Publish consolidated results on a monthly basis.
• Performance Evaluation: Establish and maintain systems to track and evaluate the effectiveness of all training programs and operational procedures, making data-driven recommendations for enhancements.

• Bridge the Gap: Act as the primary liaison between the NPD team and MP operations, translating new product specifications and operational procedures into actionable, standardized training programs.
• Feedback Loop Management: Implement and maintain a formal workflow for gathering and analyzing customer feedback and operational data to identify training gaps and relay insights to the NPD and R&D teams for continuous product and process improvement.
• Monthly Performance Reviews: Lead structured monthly review sessions with MP owners to assess training effectiveness, address operational challenges, and align on upcoming menu and product priorities.

• Maintain accurate and organized training records and documentation to evaluate and report on each CPU's monthly performance and compliance levels.
• Implement and maintain tracking logs and workflows for all recipe, yield, and process modifications to ensure all training documentation is current.

Qualifications

• Bachelor’s degree in Education, Instructional Design, Organizational Development, Culinary Arts, Hospitality Management, or a related field.
• Minimum of 7+ years of progressive experience in Training and Development, with a minimum of 3 years in a Training Management/Leadership role.
• Proven experience designing, implementing, and managing training programs in a high-volume food production, manufacturing, or multi-unit hospitality environment (experience with a Central Production Unit (CPU) model is a strong plus).
• Must be a proficient communicator in English.

• Deep expertise in adult learning theory and instructional design methodologies (e.g., ADDIE, SAM).
• Demonstrated ability to lead, coach, and develop a team of trainers/instructors across different locations.
• Working knowledge of food safety, quality standards (HACCP, ISO), and regulatory compliance within a food manufacturing context.
• Strong analytical skills with the ability to use performance data (e.g., audit results, food happiness scores) to identify training needs and measure program effectiveness.
• Excellent collaboration and stakeholder management skills; capable of managing multiple projects and driving consensus across different departments (NPD, Operations, R&D).
• Proficiency with various computer software programs, including Learning Management Systems (LMS), MS Office Suite, and/or restaurant/production management software.

• Strong communicator
• Ability to work both independently and in a team
• Eager to learn
• Friendly and pleasant personality that can lead with empathy and patience

• The chance to build something extraordinary from the ground up
• Access to our mouthwatering meal subscriptions
• Competitive benefits and stock options
• Working with driven and extremely passionate colleagues in a growth-oriented culture