What Jobs are available for Training Operations in the United Arab Emirates?

Dubai, United Arab Emirates | Posted on 02/05/2025

Ruad Consulting is an expansion of SCOPI (Strategic Center for Organizational Performance Improvement), a company established in 2008 in Amman, Jordan. Ruad Consulting aims to empower public and private sectors across the MENA region by delivering innovative, world-class management consulting services that drive excellence and sustainable growth. The company specializes in excellence models, customer service models, training, quality standards, and more.

Ruad Consulting is committed to excellence, human-centric values, pro-activeness, professionalism, and dedication to clients' success.

Role Description

This is a full-time on-site role for a Training Coordinator located in Dubai. The Training Coordinator will be responsible for coordinating training sessions, developing training and development programs, facilitating communication between trainers, trainees, and clients, and ensuring the overall effectiveness of training initiatives.

Qualifications

• Training Coordination and Training & Development skills
• Experience in Training and related certificates like (TOT) is a plus
• Excellent organizational skills and attention to detail
• Ability to adapt to diverse training needs and styles
• Proficiency in MS Office and Learning Management Systems
• Experience in a consulting or corporate training environment is a plus
• Arabic & English speaking and writing is a must

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Training and Quality Coordinator , you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel’s commitment to excellence.

• Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
• Maintain training calendars and ensure team members are informed of upcoming sessions.
• Support onboarding programs and assist with new team member orientations.
• Track training attendance, maintain accurate records, and generate reports.
• Assist in preparing presentations, certificates, and training content.
• Help monitor service standards through quality audits and feedback reports.
• Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
• Coordinate with departments to follow up on training and quality improvement plans.
• Support mystery audits and ensure corrective actions are tracked.
• Help update SOPs and service checklists in collaboration with departments.

• 1–2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
• Excellent organizational skills and attention to detail.
• Strong interpersonal and written communication skills.
• Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
• Positive, service-oriented mindset with a passion for development and excellence.
• Fluent in English; additional languages are a plus.

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

1. Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.

2. Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.

3. Proven track record of achieving training objectives and delivering high-quality learning programs.

4. Strong facilitation, presentation, and public speaking skills.

5. Excellent communication and active listening abilities.

6. Ability to design, develop, and implement effective training programs.

7. Proficiency in English (knowledge of an additional European language is preferred).

8. Aptitude for statistical analysis, including experience with statistical software.

9. Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.

Alrais Holding is a diversified conglomerate based here in Dubai UAE, specializing in multiple sectors such as hospitality. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

ABOUT THE ROLE:

We are seeking a proactive and detail-oriented Learning & Development Trainer to join our Human Resources team. In this role, you will assist in the design, implementation, and evaluation of training programs aimed at enhancing hospitality employees' skills, knowledge, and capabilities. Your contributions will be pivotal in ensuring that our training initiatives align with organizational goals and foster ongoing employee development.

KEY RESPONSIBILITIES:

• Conduct Training Needs Assessments: Identify training and development needs across the organization through job analysis, performance reviews, and consultations with managers.
• Program Design and Development: Assist in creating engaging and effective training programs and materials, including e-learning modules, workshops, and seminars.
• Facilitate Training Sessions: Deliver training sessions using various instructional techniques to enhance employee skills and knowledge.
• Evaluate Training Effectiveness: Assess the impact of training programs through feedback surveys, performance metrics, and follow-up evaluations.
• Coordinate Training Logistics: Manage the scheduling, venue arrangements, and communication for training sessions to ensure smooth execution.
• Administer Learning Management System (LMS): Oversee the LMS to track training activities, maintain records, and ensure accessibility of training materials.
• Support Employee Development Initiatives: Assist in implementing mentorship, coaching, and career development programs to support employee growth.
• Ensure Compliance Training: Coordinate and monitor mandatory compliance training to ensure adherence to legal and organizational standards.
• Documentation and Reporting: Maintain accurate records of training activities and prepare regular reports on training outcomes and metrics.
• Promote a Learning Culture: Encourage continuous learning and development across the organization by advocating for training opportunities and resources.

REQUIREMENTS:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• With at least 5 years of experience in training and development in the hospitality industry.
• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
• Excellent communication and presentation skills.
• Strong organizational and project management skills.
• Analytical skills and attention to detail.

If you're passionate about fostering employee development and eager to contribute to a dynamic learning environment, we'd love to hear from you. Apply today to be part of our team!

1. Identify learning, training, and development needs across all hotel departments.

2. Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.

3. Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.

4. Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.

5. Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.

6. Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.

7. Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.

8. Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.

9. Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.

10. Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.

11. Administer and Assist the DOHR in Performance management appraisal process and 360 feedback.

12. Participate in engagement activities.

13. Assisting with TA activities for interns and other roles.