What Jobs are available for Travel Consultant in the United Arab Emirates?

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements. Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude. We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE
T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah
Job Description

Key Responsibilities:

• Foster long-term relationships by engaging with clients in a professional and courteous manner.
• Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.
• Support clients throughout their entire booking journey, from inquiry to trip completion.
• Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Skills & Expertise:

• Bachelor’s degree or higher.
• Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.
• Comfort with CRM software, online booking platforms, and virtual client engagement tools.
• Strong attention to detail and multitasking ability.
• Excellent communication, interpersonal, and listening skills.
• Passion for travel and a desire to learn about new destinations and cultures.
• Flexibility to accommodate client schedules and time zone differences.
• Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
• Problem-solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
• Resilience and professionalism under pressure.
• A team player with a collaborative mindset.

Preferred Experience:

• 2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).
• Fluency in written and spoken English.
• Benefit from in-house destination and airline product briefings and trainings.
• Develop soft skills through on-the-job training and coaching.
• Participate in travel industry events and seminars.
• Compensation aligned with experience as an outbound leisure travel consultant.
• UAE Residence Visa for applicants who require sponsorship.

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers.From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements.Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude. We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE

T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah

Key Responsibilities

• Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
• Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
• Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
• Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
• Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.
  

• Education: Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field.
• GDS Proficiency: Familiarity with at least one GDS system (Sabre preferred).
• Communication Skills: Excellent written and verbal communication abilities; superior interpersonal and social skills.
• Detail-Oriented & Organized: Capable of handling multiple bookings simultaneously without compromising accuracy.
• Experience: Prior work in a travel agency ( minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
• Knowledge: A solid understanding of passport, visa, and health requirements for international travel.
• Added Advantages:
  
• Familiarity with CRM software, Office 365, and online booking platforms.
  
• Personal travel experiences that enhance your ability to counsel clients.
  
• On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.
• Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.
  
• Salary: Commensurate with experience and performance in outbound leisure travel consulting.
  
• Visa Sponsorship: UAE Residence Visa (if applicable) for candidates needing sponsorship.
  
• Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.
  

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

High School / Bachelor Degree