10 Travel Planning jobs in the United Arab Emirates

dnata Travel Group, part of dnata — one of the world's largest air and travel services providers, comprising over 20 leading international travel brands — is proud to serve a global customer base as a leading award-winning travel services provider.

As a Travel Consultant, you will be a front-line team member within a 24/7 operation, providing clients and potential clients with superior and consistent travel services. Your responsibilities include selling airline tickets, travel-related products, providing travel information, and proactively supporting customers via various channels such as retail, phone, WhatsApp, and email. You will handle queries, amendments, manage disruptions proactively, and convert inquiries into sales through friendly and efficient customer service.

• Deliver the highest standard of customer service to retail, government, and corporate clients using all available tools, ensuring timely and appropriate responses to all queries.
• Build and maintain valuable relationships with customers and suppliers, ensuring communication aligns with brand guidelines and results in positive outcomes.
• Offer products, services, and loyalty programs contracted by dnata Travel, providing destination and product information tailored to customer travel requirements.
• Maximize sales opportunities through cross-selling and upselling relevant auxiliary products, including tours, excursions, and activities, to increase revenue.
• Inform customers about mandatory travel requirements such as passports, visas, health, and insurance, as well as check-in procedures and timings.
• Maintain excellent relationships with clients by updating them on new products and services and continuously improving service quality.
• Listen carefully to customer needs, deliver surprise and delight experiences, and resolve issues effectively to ensure positive customer experiences.
• Handle all forms of contact promptly and courteously, exceeding service and sales performance targets based on KPIs.
• Adhere to standards set by customer feedback and internal audits to meet expected benchmarks.
• Specific responsibilities in Resort Service & Guest Experience Centre: Provide award-winning holiday service, primarily face-to-face but also via phone, SMS, WhatsApp, and app chat; coordinate with airline network control, destination management companies, and hotels; support Emirates Holidays customers proactively, especially during crises or cancellations.

• Minimum 12 years of schooling or equivalent, with at least 1+ year experience in sales, reservations, ticketing, or related fields within travel and tourism.
• Experience in customer service, sales, reservations, or ticketing in the travel industry.
• Exceptional customer experience skills with a focus on exceeding expectations.
• Confident communicator with persuasive and influencing abilities.
• Thrives in busy service environments, self-motivated to meet performance targets.
• Positive team player with adaptability to different customers and situations.
• Committed to personal development and accountability for learning.
• Excellent listening skills, with the ability to anticipate customer needs.
• High attention to detail, understanding the impact of errors.
• Proficient in IT and quick to learn new systems.
• Flexible to work shifts, including evenings, weekends, and public holidays.

We are a global leader in ground handling, cargo, travel, and flight catering, operating in over 80 countries with a team of more than 40,000. Join us in Dubai to enjoy a competitive tax-free salary, travel benefits, and a dynamic, cosmopolitan work environment. Discover more about living and working in Dubai in the Dubai Lifestyle section of our website at

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements. Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude. We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE
T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah
Job Description

Key Responsibilities:

• Foster long-term relationships by engaging with clients in a professional and courteous manner.
• Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.
• Support clients throughout their entire booking journey, from inquiry to trip completion.
• Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Skills & Expertise:

• Bachelor’s degree or higher.
• Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.
• Comfort with CRM software, online booking platforms, and virtual client engagement tools.
• Strong attention to detail and multitasking ability.
• Excellent communication, interpersonal, and listening skills.
• Passion for travel and a desire to learn about new destinations and cultures.
• Flexibility to accommodate client schedules and time zone differences.
• Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
• Problem-solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
• Resilience and professionalism under pressure.
• A team player with a collaborative mindset.

Preferred Experience:

• 2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).
• Fluency in written and spoken English.
• Benefit from in-house destination and airline product briefings and trainings.
• Develop soft skills through on-the-job training and coaching.
• Participate in travel industry events and seminars.
• Compensation aligned with experience as an outbound leisure travel consultant.
• UAE Residence Visa for applicants who require sponsorship.

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers.From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements.Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude. We pride ourselves on being the recipients of prestigious travel industry awards:
MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah
MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah
LUXlife Awards 2024 - Best Premium Travel Agency in the UAE

T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah

Key Responsibilities

• Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
• Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
• Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
• Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
• Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.
  

• Education: Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field.
• GDS Proficiency: Familiarity with at least one GDS system (Sabre preferred).
• Communication Skills: Excellent written and verbal communication abilities; superior interpersonal and social skills.
• Detail-Oriented & Organized: Capable of handling multiple bookings simultaneously without compromising accuracy.
• Experience: Prior work in a travel agency ( minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
• Knowledge: A solid understanding of passport, visa, and health requirements for international travel.
• Added Advantages:
  
• Familiarity with CRM software, Office 365, and online booking platforms.
  
• Personal travel experiences that enhance your ability to counsel clients.
  
• On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.
• Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.
  
• Salary: Commensurate with experience and performance in outbound leisure travel consulting.
  
• Visa Sponsorship: UAE Residence Visa (if applicable) for candidates needing sponsorship.
  
• Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.
  

Join to apply for the Travel Reservation Consultant, Outbound - Arabic Speaking role at Holiday Best Gulf

Join to apply for the Travel Reservation Consultant, Outbound - Arabic Speaking role at Holiday Best Gulf

We are seeking a passionate and detail-oriented Travel Reservation Consultant fluent in Arabic to join our growing team. You will be responsible for managing client travel bookings, coordinating with suppliers, and delivering exceptional customer service across B2C and B2B markets (primarily GCC).

Company: HolidayBest Gulf, Dubai

Location: Remote

About the Role:

We are seeking a passionate and detail-oriented Travel Reservation Consultant fluent in Arabic to join our growing team. You will be responsible for managing client travel bookings, coordinating with suppliers, and delivering exceptional customer service across B2C and B2B markets (primarily GCC).

• Handle flight, hotel, holiday package, and tour reservations for individual and corporate clients
• Communicate effectively in Arabic & English with clients to understand their travel needs
• Provide accurate quotations, itineraries, and booking confirmations
• Coordinate with internal departments and external vendors (airlines, hotels, DMCs)
• Maintain accurate records of all bookings and follow-ups in CRM systems
• Assist walk-in customers and support WhatsApp/email inquiries
• Offer excellent pre- and post-sales support to ensure customer satisfaction

• Minimum 2 years of experience in travel reservation, preferably in outbound travel
• Proficiency in GDS systems (Amadeus/Sabre/Galileo) is a must
• Strong communication and negotiation skills in Arabic and English
• Knowledge of GCC travel trends and destinations
• Ability to multitask, prioritize, and work under pressure
• Familiarity with CRM or reservation platforms is a plus

Interested candidates should submit their portfolio showcasing cinematic video edits, VFX work, and any examples of YouTube or Instagram Reels management. Please include your CV and a brief cover letter explaining your experience and why you're a perfect fit for this role.

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries Travel Arrangements

Referrals increase your chances of interviewing at Holiday Best Gulf by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Travel Reservation Consultant, Outbound - Arabic Speaking role at Holiday Best Gulf

Join to apply for the Travel Reservation Consultant, Outbound - Arabic Speaking role at Holiday Best Gulf

We are seeking a passionate and detail-oriented Travel Reservation Consultant fluent in Arabic to join our growing team. You will be responsible for managing client travel bookings, coordinating with suppliers, and delivering exceptional customer service across B2C and B2B markets (primarily GCC).

Company: HolidayBest Gulf, Dubai
Location: Remote

About the Role:

We are seeking a passionate and detail-oriented Travel Reservation Consultant fluent in Arabic to join our growing team. You will be responsible for managing client travel bookings, coordinating with suppliers, and delivering exceptional customer service across B2C and B2B markets (primarily GCC).

• Handle flight, hotel, holiday package, and tour reservations for individual and corporate clients
• Communicate effectively in Arabic & English with clients to understand their travel needs
• Provide accurate quotations, itineraries, and booking confirmations
• Coordinate with internal departments and external vendors (airlines, hotels, DMCs)
• Maintain accurate records of all bookings and follow-ups in CRM systems
• Assist walk-in customers and support WhatsApp/email inquiries
• Offer excellent pre- and post-sales support to ensure customer satisfaction

• Minimum 2 years of experience in travel reservation, preferably in outbound travel
• Proficiency in GDS systems (Amadeus/Sabre/Galileo) is a must
• Strong communication and negotiation skills in Arabic and English
• Knowledge of GCC travel trends and destinations
• Ability to multitask, prioritize, and work under pressure
• Familiarity with CRM or reservation platforms is a plus

Interested candidates should submit their portfolio showcasing cinematic video edits, VFX work, and any examples of YouTube or Instagram Reels management. Please include your CV and a brief cover letter explaining your experience and why you’re a perfect fit for this role.

• Seniority levelDirector

• Employment typeFull-time

• Job functionOther
• IndustriesTravel Arrangements

Referrals increase your chances of interviewing at Holiday Best Gulf by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you ready to embark on a thrilling adventure as a Senior Business Intelligence Consultant? Join our dynamic team based in Dubai, where you'll have the opportunity to travel the world, partnering with top-tier clients to unlock their data-driven potential.

As a Senior Business Intelligence Consultant, you will be at the forefront of transforming businesses through advanced analytics, data management, and strategic insights. Your expertise in business intelligence and passion for delivering impactful solutions will make you an invaluable asset to our global clientele.

Collaborate closely with clients to understand their business objectives and challenges, and translate them into data-driven solutions.

Conduct in-depth data analysis, employing advanced techniques and tools to extract valuable insights and identify growth opportunities.

Design and develop robust business intelligence solutions, including data models, dashboards, and reports, to provide actionable insights to stakeholders.

Lead end-to-end project implementations, including requirements gathering, solution design, development, testing, and deployment.

Provide strategic guidance and consulting services to clients, advising on best practices, industry trends, and data-driven decision-making strategies.

Conduct workshops, trainings, and knowledge-sharing sessions to empower clients in utilizing business intelligence tools and technologies effectively.

Bachelor's or Master's degree in Computer Science, Data Science, Business Analytics, or a related field.

Minimum of 7 years of experience in business intelligence, data analytics, and consulting roles.

Strong expertise in Data Vault modeling technique, including the ability to design and implement Data Vault structures for scalable and flexible data integration.

Proficient in data visualization tools such as Tableau, Power BI, or QlikView.

Solid understanding of SQL, ETL processes, and data warehousing concepts.

Experience in building and optimizing Data Vault-based data warehouses, including the development of Data Vault models, satellite tables, and hub-link-schema relationships.

Familiarity with automation tools and frameworks for Data Vault modeling and development.

Strong knowledge of advanced analytics techniques, including predictive modeling, statistical analysis, and machine learning.

Proven track record of successfully delivering end-to-end business intelligence projects using Data Vault methodology and driving positive business outcomes.

Excellent communication and presentation skills, with the ability to effectively engage with clients at all levels of the organization.

Flexibility and willingness to travel extensively to client locations worldwide.

We value your expertise in Data Vault modeling technique as it plays a crucial role in our data integration and warehousing strategies. Join our team of talented consultants, and together, we'll revolutionize the way businesses harness the power of data.

Note: Please submit your resume, along with a cover letter detailing your relevant experience and your availability for international travel. Only shortlisted candidates will be contacted for further assessment.

Unlock Your Career Potential

We are seeking a highly skilled Operations Coordinator to join our team. This role involves overseeing the entire travel planning process, from booking and coordinating hotels and transfers to ensuring seamless experiences for our guests.

The ideal candidate will have a proven track record of managing complex travel arrangements, excellent communication skills, and a keen eye for detail. They will work closely with our Tele Sales team to ensure that every guest has an unforgettable experience.

Key Responsibilities:

• Manage the booking process for accommodations, transportation, tours, and other travel-related services based on finalized itineraries from the Tele Sales team.
• Confirm and communicate all travel arrangements to guests promptly.
• Oversee the execution of travel plans, ensuring all services are delivered as promised and addressing any issues that arise.
• Coordinate with internal and external partners to ensure smooth operations and maintain relationships with service providers.
• Negotiate rates and logistics with partners to secure the best deals and ensure services meet company standards and guest expectations.
• Provide real-time assistance to guests during their trips, handling escalated issues and complaints professionally.
• Collect and analyze traveler feedback to continuously improve offerings.
• Collaborate with the Tele Sales, Customer Services, and Finance teams to ensure alignment, address inquiries, confirm payments, and manage vendor payments.
• Support and guide team members, fostering a collaborative and efficient work environment.
• Ensure compliance with company policies, procedures, and quality standards.
• Stay informed about global travel trends, destination updates, and travel advisories.

Requirements:

• Bachelor's degree in business, hospitality, or a related field.
• At least 1 year of experience in Operations within the travel industry.
• Proven track record of managing and coordinating travel plans and services.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office.
• Flexible, adaptable, and able to work under pressure in a fast-paced environment.
• Strong knowledge of popular travel destinations, culture, and trends.

What We Offer:

• A supportive and ambitious team to help you grow.
• Competitive salary and benefits.

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Travel Arrangements

• Provide the highest standard of customer service to clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
• Offer all dnata products, services, and loyalty programmes that are contracted by dnata Travel; offer information on destination and product to all customers to ensure that it meets their travel requirements. Maximise the sales consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize the revenue.
• Make travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate Classes of Travel, routes or carriers, in the case of nonavailability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritised by the Department) and products to increase revenues for Dnata, seeking at the same time opportunities to upsell and cross-sell, using DFO or any other System made available by the department.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Adhere to all of the set standards of DSES, AlBatross and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
• Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/ material for reference, to deliver a superior service to clients.
• Ensure all revenue documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
• Airline Reservation Specific: Perform Pre-flight Checks send VIP/CIP/UNMR/MEDA messages as required, and action queues both Airline and DFO as assigned.
  

• 12 Years schooling or equivalent and 1 Year in Commercial/Sales Reservations/Ticketing
• Excellent knowledge of geography and arithmetic
• Excellent interpersonal ability telephone and customer service skills to be able to interact with internal and external clients in a professional manner
• Knowledge of dnata Front Office system/Airline Reservation systems
• Proficient in MS Office applications i.e. word and excel
• Languages: Strong verbal and written English is a mandatory
• Other: Spoken Arabic or any other foreign language would be an advantage