238 Troubleshooting jobs in the United Arab Emirates

As a Telecom Engineer you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.
Key Responsibilities:
Network Operations & Maintenance:

• Monitor, maintain, install, and optimize mobile telecom network performance including radio access networks (RAN), core networks, VSAT, fiber optics, and transmission systems.
  
• Conduct routine inspections, preventive maintenance, installation, replacement, and performance tuning of network equipment.
  
• Ensure compliance with industry standards and company policies for network operations.
  

• Perform onsite installation, configuration, and commissioning of telecom equipment.
  
• Troubleshoot and resolve network issues in the field including signal interference, connectivity problems, and hardware or software malfunctions.
  
• Collaborate with NOC, field technicians, and contractors to ensure timely resolution of network outages and service disruptions.
  

• Diagnose and resolve IT-related issues affecting network operations including server, database, VSAT systems, and software application problems.
  
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
  
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.
  

• Participate in network expansion and upgrade projects including site surveys, equipment deployment, and system integration.
  
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts, and services.
  
• Document project progress, technical specifications, and operational procedures.
  

• Generate reports on network performance, incident resolution, and maintenance activities.
  
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
  
• Provide recommendations for enhancing network reliability and efficiency.
  

• Act as a technical point of contact for escalated customer issues related to network performance.
  
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
  

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
  
• Proven experience with 3G/4G/5G technologies, RAN, core networks, fiber optics, and transmission systems.
  
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
  
• Hands-on experience with network monitoring tools and diagnostic equipment.
  

• Excellent problem-solving and analytical skills.
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and in a team environment.
  
• Proficiency in using network management software and IT troubleshooting tools.
  
• Willingness to travel to field sites as needed.
  

• CCNA, CCNP, or equivalent networking certifications.
  
• ITIL or similar IT service management certification.
  
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.
  

As a Telecom Engineer you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.
Key Responsibilities:
Network Operations & Maintenance:

• Monitor, maintain, install, and optimize mobile telecom network performance including radio access networks (RAN), core networks, VSAT, fiber optics, and transmission systems.
  
• Conduct routine inspections, preventive maintenance, installation, replacement, and performance tuning of network equipment.
  
• Ensure compliance with industry standards and company policies for network operations.
  

• Perform onsite installation, configuration, and commissioning of telecom equipment.
  
• Troubleshoot and resolve network issues in the field including signal interference, connectivity problems, and hardware or software malfunctions.
  
• Collaborate with NOC, field technicians, and contractors to ensure timely resolution of network outages and service disruptions.
  

• Diagnose and resolve IT-related issues affecting network operations including server, database, VSAT systems, and software application problems.
  
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
  
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.
  

• Participate in network expansion and upgrade projects including site surveys, equipment deployment, and system integration.
  
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts, and services.
  
• Document project progress, technical specifications, and operational procedures.
  

• Generate reports on network performance, incident resolution, and maintenance activities.
  
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
  
• Provide recommendations for enhancing network reliability and efficiency.
  

• Act as a technical point of contact for escalated customer issues related to network performance.
  
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
  

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
  
• Proven experience with 3G/4G/5G technologies, RAN, core networks, fiber optics, and transmission systems.
  
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
  
• Hands-on experience with network monitoring tools and diagnostic equipment.
  

• Excellent problem-solving and analytical skills.
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and in a team environment.
  
• Proficiency in using network management software and IT troubleshooting tools.
  
• Willingness to travel to field sites as needed.
  

• CCNA, CCNP, or equivalent networking certifications.
  
• ITIL or similar IT service management certification.
  
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.
  

Join to apply for the Telecom Engineer – Mobile Network Operations & IT Troubleshooting role at nx

Join to apply for the Telecom Engineer – Mobile Network Operations & IT Troubleshooting role at nx

Job Description
As a Telecom Engineer, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.

Job Description
As a Telecom Engineer, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.
Key Responsibilities
Network Operations & Maintenance:

• Monitor, maintain, install and optimize mobile telecom network performance, including radio access networks (RAN), core networks, VSAT, Fiber optics and transmission systems.
• Conduct routine inspections, preventive maintenance, installation, replacement and performance tuning of network equipment.
• Ensure compliance with industry standards and company policies for network operations.
  

• Perform on-site installation, configuration, and commissioning of telecom equipment.
• Troubleshoot and resolve network issues in the field, including signal interference, connectivity problems, and hardware or software malfunctions.
• Collaborate with NOC, field technicians and contractors to ensure timely resolution of network outages and service disruptions.
  

• Diagnose and resolve IT-related issues affecting network operations, including server, database, VSAT systems and software application problems.
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.
  

• Participate in network expansion and upgrade projects, including site surveys, equipment deployment, and system integration.
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts and services.
• Document project progress, technical specifications, and operational procedures.
  

• Generate reports on network performance, incident resolution, and maintenance activities.
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
• Provide recommendations for enhancing network reliability and efficiency.
  

• Act as a technical point of contact for escalated customer issues related to network performance.
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
  

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
• Proven experience with 3G/4G/5G technologies, RAN, core networks, Fiber optics and transmission systems.
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
• Hands-on experience with network monitoring tools and diagnostic equipment.
  

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in using network management software and IT troubleshooting tools.
• Willingness to travel to field sites as needed.
  

• CCNA, CCNP, or equivalent networking certifications.
• ITIL or similar IT service management certification.
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionEngineering and Information Technology
• IndustriesIT Services and IT Consulting

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As a global organization with operations in over 40 countries, we strive to create an environment where everyone feels welcome and valued.

What You Can Expect

• Individualized Approach . We provide full access to our resources to help you learn, develop, and make your mark.
• Personalized Support . You will work alongside colleagues who will help you grow as you contribute creatively to solving complex issues.
• Global Reach, Local Touch . Our organization is big enough to have global capabilities but small enough to truly care about our clients and employees.

Personal Development . We encourage you to be yourself and give you the freedom to contribute creatively while learning, developing, and making your mark. Our diverse backgrounds have a direct impact on what our teams accomplish every day—a dynamic that has defined our culture for over 90 years.

Hands-on Experience . This opportunity provides an outstanding introduction to the discipline of management consulting. No two client engagements are alike, and we are committed to providing you with a hands-on experience that will have a positive impact on the rest of your career. Typical responsibilities include developing models, performing complex analyses, and working on research assignments both in the office and at client sites for a wide range of industries.

Supportive Environment . Training is a crucial component of your introduction to our organization. As part of this opportunity, you will learn essential concepts and methodologies that are crucial to management consulting. You will work with a mentor who will engage with your project manager and offer support and guidance throughout the program. Top-performing consultants who have been with us full-time for at least two years and who are committed to returning to the organization are eligible for tuition support from our Scholars' Program.

Qualifications

We are looking for talented problem-solvers who are ready to integrate as full members of the client team. The following qualifications are preferred:

• A proven record of academic excellence and enrollment in a bachelor's degree minimum.
• Excellent written and verbal communication skills.
• Strong critical thinking and analytical capabilities.
• A forward-thinking and collaborative approach to problem-solving.
• Proficiency in Microsoft Office.
• Fluency in English and Arabic.

We are an EEO/AAP employer.

English and Arabic proficiency is a must.

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

Task And Responsibilities

• Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
• Technical Support – Be part of the Support team
• Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
• Technical Writing – Compiling technical drawings and instructions for our products and solutions.
• Provide technical assistance to colleagues within the company when required.
• Answer customer requests using the ERP ticketing system.
• Configuring IOT devices based on the customer's requirements
  
  

• Ability to understand and work with all types of clients.
• Highly customer-oriented.
• Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
• Advanced computer and software skills – MS Office included.
• Attention to detail, systematic approach to problem-solving.
• Professional attitude and behavior, customer-focused.
• Highly organized, assertive, decisive, and patient.
• Ability to build relationships with customers
• Ability to work well both with a group and independently
• Out of the box thinking mindset; is willing to learn and work in a dynamic environment
• Driving License is a plus.
• Graduate of BSECE or BSCpE is an advantage