33 User Support jobs in the United Arab Emirates

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

Location: Onsite - Dubai
Duration: 6 months (extendable)
Start: ASAP

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).

• Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.

• Support Windows and macOS environments, corporate applications, and Active Directory user access management

• Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.

• Resolve technical problems related to LAN, WAN and VPN.

• Configuring and maintaining routing, switching, network setup and internet connectivity.

• Responding in a timely manner to service issues and requests.

• Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.

• Repairing and replacing equipment as necessary.

• Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.

• Proven experience in troubleshooting LAN/WAN and VPN issues

• Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.

• Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.

• Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.

• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.

• Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

• Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.

Education

• Bachelor’s degree in computer science/ computer information system

Experience

• 4 to 6 years experience in IT field support.

Certifications (Preferred but not required):

• CompTIA A+, Network + , or other technical certifications.

• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.

• Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.

• ITIL Foundation or experience with ITIL frameworks for IT service management.

Skills

• Ability to Communicate effectively and professionally

• Manage senior leaders and executive requests and demands efficiently and proactively

• Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.

• Proficiency in supporting enterprise-level applications, including Microsoft 365

  and other business-critical tools.

• Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).

• Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.

• Familiarity with endpoint management systems (e.g., Intune, Jamf, SCCM) and ticketing systems (e.g., ServiceNow, Jira).

• Experience with hardware setup, maintenance, and troubleshooting, including switches, routers, printers, scanners, and other peripherals.

• Knowledge of IT security best practices to safeguard user devices and sensitive company data.

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

The Customer Support Representative will be the first point of contact for customers, ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability, and a customer-first mindset.

Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.

Resolve product or service-related issues promptly while maintaining professionalism and empathy.

Record and update customer interactions, feedback, and resolutions in the CRM system.

Escalate complex or unresolved issues to the appropriate team or supervisor.

Maintain a high level of product knowledge to deliver accurate information and support.

Achieve performance metrics including response time, resolution time, and customer satisfaction scores.

Follow up with customers to ensure satisfaction and maintain strong relationships.

Adhere to company policies, compliance guidelines, and service-level agreements.

Provide suggestions for process improvements and contribute to a positive team environment.

Bachelor’s degree or diploma in any discipline.

Proven experience (1–3 years) in customer support, call center, or client service roles.

Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Proficiency in MS Office and experience with CRM/ticketing tools.

Ability to multitask, prioritize, and work effectively under pressure.

Active listening skills with patience and empathy to handle customer concerns.

Strong teamwork and collaboration abilities.