What Jobs are available for Vehicle Technician in the United Arab Emirates?

Overview

To deal with the inspection, diagnosing and repair of Electric Vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right process, to provide unique customer experience in order to improve customer retention in compliance with BYD standards in DIP .

• Diagnose complex system faults on Electric Vehicles, through to preventative maintenance
• Support, coach and guide other members of the team in the workshop by advising diagnosis procedures and efficient / correct work procedures
• Ensuring quality by producing extremely low level of return jobs
• Developing high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support and the Customer.
• Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools and equipment etc.
• Making safe electric vehicles to be worked on by junior technicians
• Provide technical input to spare parts staff to assist in correct part and tooling identification and supply
• Maintain safe working environment for anyone work on or near electric vehicles, working closely with HSSE and providing recommendations as required

• In depth knowledge and experience of EV components and systems both high and low voltage
• Master Technician certification or industry equivalent
• Able to support, coach and guide other members of the team in the workshop
• Up to date with the latest technology used in EV cars

The role will report to the Aftersales Manager and you will be working in a busy EV workshop environment.

• Automobile related Diploma and certfication
• Mechanical and electrical experience
• 5-7 years’ experience as Diagnostic Technician, retail automotive experience.
• Valid UAE driving license

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies and an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Overview

The role involves inspecting, diagnosing, and repairing vehicles using advanced diagnostic tools. Tasks include identifying problems, performing repairs to Fix it Right standards, and ensuring compliance with OEM and Al-Futtaim guidelines. The role covers the full customer journey in the workshop, from receiving a service booking call to handover and invoicing, specifically for Volvo in Dubai and Abu Dhabi.

• Diagnose, perform general repairs, and carry out periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manuals to achieve productivity, utilization, and targeted hours.
• Create electronic warranty approvals in the Dealer Management System (SAP).
• Manage start-to-end customer interactions from receiving the booking to handover and invoicing.
• Proper usage of service tools and maintenance of the tools inventory.
• Ensure delivery of the vehicle on promise delivery time or per customer demand.
• Engage daily with Andons and the Aftersales Manager to develop the team’s technical skills.
• Keep abreast of latest developments in automotive manufacturing and technology.
• Demonstrate thorough knowledge of parts and components installation.
• Adhere to Original Equipment Manufacturer (OEM) and distributor standards.
• Write technical reports on AGR cases after diagnosing.
• Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Follow quality control processes to prevent or correct substandard workmanship.
• Contribute to business success by staying focused on personal performance and sharing knowledge with others.
• Understand and work within Volvo’s requirements where necessary.

• Automotive experience.
• In-depth technical skills.
• Experience with service and maintenance in a workshop.
• Customer management experience and strong communication skills.

• Reporting to the Aftersales Manager and managing a team; close collaboration with internal and external stakeholders.

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High level brand certification (e.g., Diagnostic Master, Gold, L3).
• 4–6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician; some experience as a Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management, and tooling proficiency.
• Proficient in Microsoft Office.
• Valid UAE driver’s license.

A major division of the Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We represent brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, RAM, and Electric vehicles. We are focused on customer-centric, high-quality, value-added service and aim to deliver world-class omni-channel experiences. We employ a large team and offer opportunities for growth with a strong focus on mobility solutions.