33 Vice President Of Operations jobs in the United Arab Emirates

Job Purpose

Lead the Customer operations to drive, develop, and deliver a customer-centric post sale operations that ties in all customer requests raised across touchpoints to be centralized and serviced via a one-stop-shop function.

Responsible for the enhancement of customer operations processes for better visibility, transparency and accountability in managing customer requests and SLA for improved customer experiences.

• Actively involved in setting up the operations to support with DXB & RAK launch of ALDAR services similar to the AUH Operational Excellence set-up.
• Assess and centralize all workflows across customer touch points under single shared service function.
• Partner with Sales support teams to understand ongoing business and upcoming projects to help forecast proactively incoming volumes and better plan operations.
• Oversee all daily operations along with the post-sale registrations of units which include SPA validation and timely delivery.
• Work with Abu-Dhabi Teams to unify the processes across DXB & RAK teams.
• Providing support & enabling the Operations team to ensure seamless execution of daily operations, digitize our processes and offering diverse perspectives to address ongoing challenges.
• Compiling and presenting regular reports to senior management, detailing key operational metrics, performance indicators, prevailing trends, and predictive future outcomes
• Driving and enhancing CSAT & Net Promoter Scores across operational transactions
• Management of projects and operational Governance within the operations team will be an ongoing expectation from the candidate.
• Plan strategies for Customer interfaces across digital, virtual & physical channels of service to deliver “first-time resolution”.
• Drive integration with government authorities to allow for quicker, seamless and elevated customer experiences from post-sale initial registration to final title deed to in living experiences.

• Min of 10+ years of related experience in Customer service, Contact Center, Banking, Project Management and or Real Estate.
• Min of 5+ years' experience in leadership or people management roles
• Field of Experience: Customer management, banking, Real estate management.
• Strong knowledge of real estate products and services
• Strong knowledge of customer service standards and customer quality delivery standards
• Proven strategic thinker with track record of innovation
• Demonstrated excellent value-based leadership skills
• Strong communication and interpersonal skills
• Understanding of BPO’s (advantageous)
• Bachelor's degree in business administration or related field
• Master's degree preferred.

Overview

JOB PURPOSE

• Optimizing the processes and systems that underpin our product development and delivery

• Lead cross-functional initiatives, drive continuous improvement, and ensure seamless collaboration across various teams.

• Enhancing product quality, leading product launches, and operationalizing customer feedback to ensure our products meet the highest standards

Product Operational Excellence:

• Operationalize Voice of the Customer activities and embed feedback loops into UX cycle
• Orchestrate and lead product launches and implementation, aligning stakeholders on timelines and information.
• Lead operational activities, including establishing and scaling product life cycle management activities.
• Excellent communication skills across different audiences, stakeholders, and customer segments
• Strong analytical and problem-solving and decision-making skills involving people, process, and tools

Product Analytics and Lifecycle Optimization :

• Drive the company-wide approach to product quality, including defining, measuring, and reporting
• Surface insights to Product and Tech teams and advise on further product improvements.
• Monitor and track the performance of production support environments, providing recommendations for improvement.
• Drive the company-wide approach to product quality, including defining, measuring, and reporting.
• Lead the activation and adoption of the experimentation and A/B testing frameworks

Related Year of Experience

• Min of 8+ Years of experience in product management, product operations, consulting, or similar roles
• Experience with agile lifecycles, product management tools, and product development processes

Field of Experience

• Real Estate
• Financial Services
• Immersive Experiences

Technical and Interpersonal Skills

• Ability to leverage product data to make decisions
• Excellent communication skills across different audiences, stakeholders, and customer segment
• Strong analytical and problem-solving and decision-making skills involving people, process, and tools
• Experience with data visualization tools, Jira, Confluence, and Google Analytics, are a plus

Qualification

• Bachelor’s degree in design, marketing, computer science or similar field

We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.

1. Manage the COO’s calendar, meetings, travel, and records.
2. Prepare and distribute reports, presentations, and documents with departments.
3. Organize and maintain files for correspondence, project documents, and financials.
4. Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
5. Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
6. Handle confidential information with discretion.

1. 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
2. Proficient in Microsoft Office Suite and construction management software.
3. Strong organizational, time-management, and communication skills.
4. Detail-oriented, proactive, and able to work independently.

Overview

Job Purpose: To build and manage Aldar’s people data and analytics capability. This role enables data-driven decisions across all P&C teams by overseeing the full lifecycle of people data management, from collection and classification to cleansing and compliance (with data privacy regulations), and by translating data into workforce intelligence and predictive insights

• People Data Management
• Establish and oversee standards for people data collection, classification, and maintenance to ensure accuracy and integrity.
• Partner with the VP People Digital Transformation to ensure system outputs provide clean and reliable data for analytics use.
• Ensure compliance with data privacy regulations and ethical use of workforce data.
• Analytics, Reporting & Dashboards
• Design and manage P&C dashboards, workforce scorecards, and executive-level reporting for the CPCO and leadership team.
• Deliver timely and accurate reporting on core HR metrics (e.g., headcount, turnover, diversity, absenteeism, engagement).
• Continuously improve reporting tools and visualization methods to make data accessible and actionable for stakeholders.
• Develop advanced analytics models (e.g., predictive attrition, workforce planning, pay equity, succession risk).
• Interpret data trends and provide actionable insights to shape workforce strategy, employee experience, and organizational effectiveness.
• Cross-Functional Partnership
• Partner with the broader P&C team to measure impact of people initiatives (e.g., engagement, culture shifts, learning outcomes).
• Collaborate with Group Technology and Group Finance to ensure workforce data aligns with broader enterprise reporting.

• 10 + years of experience in HR analytics, workforce planning, or business intelligence
• Proven track record in data management, analytics, and visualization (e.g., Power BI, Tableau, Qlik, or equivalent).
• Demonstrated ability to translate data into actionable business insights.
• Experienced with large-scale HR data sets and integrating multiple data sources.
• Familiarity with HR processes across the employee lifecycle.
• Prior experience in private sector, large-scale organizations or fast-growth environments preferred.

• Expertise in data analysis, visualization, and storytelling.
• Strong understanding of HR metrics and workforce analytics best practices.
• High proficiency in analytics tools (SQL, Python/R for HR analytics a plus).
• Excellent problem-solving, critical thinking, and quantitative skills.
• Ability to convey clear messages through data storytelling
• Knowledge of data privacy requirements.

• Bachelor’s degree in Data Science, Statistics, Business Analytics, Finance, HR, or related field (required).
• Master’s degree (MSc in Analytics, HR Analytics, or MBA with quantitative focus) preferred.
• Professional certifications in data/analytics (e.g., Power BI, Tableau, SQL, or People Analytics certifications) desirable.

Job Purpose:

The AVP – Office Management leads the day-to-day operations and helps shape the overall strategy for managing our corporate office spaces.

This role focuses on creating a smooth, safe, and welcoming workplace experience while supporting company goals and sustainability efforts.

As a key leader, the AVP ensures that office services run efficiently and reflect the highest standards of care, professionalism, and employee support.

Roles and Responsibilities:

• Lead the strategic direction for office management in alignment with company goals and growth.

• Oversee daily office operations, including space planning, facilities, security, and admin support.

• Drive modernization through smart office systems and workflow automation.

• Ensure prompt resolution of office-related requests and maintain high service standards.

• Foster a professional, efficient, and welcoming office environment.

• Manage and mentor a diverse team to promote accountability and continuous development.

• Coordinate with internal departments and vendors to maintain safety, compliance, and service quality.

• Develop and manage office service budgets, ensuring cost-effective delivery.

• Monitor key performance metrics such as service turnaround, space usage, and satisfaction.

• Represent the Office Management team in leadership meetings and cross-functional initiatives.

Related Years of Experience:

Min of 8+ years of experience in office management within a leading regional organization

Field of Experience:

• Experience in office/facility management or corporate operations

• Proven experience managing large, multi-location office environments and cross-functional teams

Technical and Interpersonal Skills:

• Executive-level communication and presentation skills

• Strong vendor and partnership negotiation skills

• Attention to detail with the ability to deliver under pressure

• Strategic planning and stakeholder engagement, high emotional intelligence and cultural sensitivity

Qualifications:

• Bachelor’s degree in business administration or equivalent is required

• Preferred certifications (optional): Facilities Management

An exceptional opportunity has arisen for a senior leader to shape the social and digital direction of a high growth businesses in the region. This strategic position is ideal for an ambitious, strategic and creative digital and social media expert with a proven track record in elevating corporate brand presence across digital platforms. The business has both a local and international presence.

As Social Media and Digital Vice President, you will lead the transformation of digital engagement strategies across global markets. You will own the vision for best-in-class content across social channels and the corporate website, ensuring all digital touchpoints reflect the brand’s ambition and values. This role requires a confident leader who combines a creative mindset with flawless execution and an instinct for what drives audience engagement at scale.

• Define and implement a world-class social and digital strategy aligned with corporate brand priorities
• Oversee the development and delivery of high-impact content across all channels, ensuring consistency, creativity, and commercial relevance
• Drive innovation in digital storytelling, campaign design, and audience experience
• Lead and grow a high-performing in-house team and manage external agency partners
• Champion data-driven decision-making and performance analysis to continually refine digital output
• Collaborate across the business to align digital activity with wider brand, reputation, and business goals

• Experience in digital communications and corporate brand marketing, either in-house or in a leading agency environment
• A deep understanding of corporate brand strategy and its digital positioning
• Exceptional leadership skills and the ability to inspire and scale teams
• Demonstrated ability to develop and deliver creative campaigns with measurable impact
• Strong grasp of digital trends, platform innovation, and emerging content formats
• Confident operating at C-suite level, local experience/cultural understanding preferred, with an international mindset

If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team including a copy of your CV as soon as possible via the form below.

Hanson Search is a leading talent advisory and executive search consultancy with consultants based across the UAE, UK, USA, and Europe. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communications, Government Relations, Digital Marketing, Sustainability, and C-Suite recruitment. Please click here to find out more about Hanson Search and more about our digital marketing offering.

We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.

Overview

Your Role:

Reporting to a Senior Vice President, this is a role that requires proactive relationship management for client base covering various asset owners, Sovereign Wealth Funds, endowments and family offices that invests in a wide range of asset classes. This is a unique opportunity to gain exposure to a new line of business in a growing office.

As the Client Services Vice President, you are expected to understand and meet the needs of clients by ensuring service deliverables are met in a time and act as an escalation point. It is important to create and nurture a long-term relationship with the clients and work with core and ancillary operational teams both locally and globally to ensure service levels are met and optimized.

• Drive strategic communication with clients and negotiate service level agreements.
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Participate and assist with RFP documentation completion and facilitate presentation and demos to prospective clients
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services.
• Strong knowledge of multi-asset portfolios and ABOR/IBOR concepts and data flows.
• Drive the coordination of new client integrations and new fund launches.
• Participate in projects in connection with the continuing evolution of the business
• Monitor and manage client SLAs and operational deliverables
• Review client profitability, accounts receivables and ensure revenues are tracked and recognized
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, coordinate and communicate incident reports as necessary
• Lead operational due diligence reviews and client visits
• Compile and present quarterly Client reports, Key Performance Indicators (KPIs) and scorecards.
• Coordinate and carry out periodic risk assessments and peer reviews.
• Actively maintain client status, commentary and client updates in internal CRM tools
• Provide training and supervision to Managers on the Client Services team

A unique opportunity has arisen for the Senior Vice President, Brand Communications & Marketing to take the helm of a multi-company, multi-brand portfolio , shaping its marketing communications and sponsorship strategy in the UAE and global scale. This is a high-profile leadership role requiring a seasoned in-house expert with experience managing brand, marketing, sponsorship, and creative content production across large, complex organisations with in a communications function. Must have experience from the UAE as well as global for a multinational. Must be a communications focused marketing person – so a blend of brand communications and marketing,

The successful candidate will work across multiple entities, ensuring brand alignment, strategic coherence, and stakeholder engagement at both local and international levels. The role reports into the Global Chief Communications Officer.

• Serve as the brand custodian across multiple companies, overseeing global and local brand identity.
• Develop and implement a multi-brand marketing strategy, ensuring consistency and alignment across business units.
• Lead high-profile sponsorships with major international sporting events.
• Manage a large, multidisciplinary team, overseeing in-house creative production and external agency partnerships.
• Drive brand innovation through social, digital, and content marketing to enhance brand positioning and engagement.
• Collaborate with internal stakeholders across multiple companies to align marketing, brand, and business strategies.
• Establish and manage strategic partnerships, ensuring optimal commercial and brand impact.

• Proven in-house experience leading brand and marketing functions within large, complex organisations.
• Excellent communications background, a storyteller
• Expertise in brand marketing, sponsorships, and creative content production across multiple businesses.
• Strong leadership credentials, with a track record of managing multi-company, multi-stakeholder environments.
• Experience in B2C tech, FMCG, or a comparable industry, blending creativity with corporate rigor.
• Ability to work collaboratively during a transition period, ensuring a smooth knowledge transfer and operational continuity.
• Demonstrated ability to manage relationships with local and global stakeholders, particularly within the Middle East.
• Comfortable working in a highly dynamic, fast-paced business environment.

One to relocation of candidates – so long as they have experience in the UAE.

This role is a chance to shape the marketing strategy of a globally influential brand. If you have the vision, expertise, and leadership to make an impact, we’d love to hear from you.

We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You can access our Diversity and Inclusion Policy here.

Please click here to find out about more about Hanson Search.

About This Role:

As Associate Vice President, Product Manager – Unsecured Lending, you’ll be at the forefront of shaping the future of our Personal Loans and Microfinance (Advance Against Salary) offerings. This is a high-impact role where strategy meets execution—driving innovation across digital lending journeys, pricing and commercial models, funnel performance, and risk-reward optimization.

You’ll ensure our unsecured lending products remain competitive, profitable, and digitally seamless, all while staying fully aligned with UAE Central Bank regulations. Your mission: deliver exceptional customer experiences and unlock growth through smarter, faster, and more intuitive lending solutions.

You’ll report directly to the Vice President & Head of Retail Products and collaborate closely with a tight-knit team of three passionate product professionals—plus our credit division—to bring bold ideas to life and make lending simpler, smarter, and more rewarding.

• Shape and execute the unsecured lending strategy in partnership with the Head of Unsecured Assets.
• Develop a forward-looking product roadmap aligned with customer needs, market trends, and regulatory mandates.
• Lead initiatives to drive digital adoption, product growth, and profitability across unsecured lending.
• Define and implement pricing strategies, credit frameworks, and pre-approved offer policies in collaboration with Risk.
• Monitor and optimize acquisition funnels, drop-offs, and conversion metrics to enhance performance.
• Design and roll out seamless digital lending journeys, leveraging automation and data-driven experimentation.
• Drive commercialization through targeted digital marketing and personalized customer offers.
• Partner with Sales and Marketing to boost product adoption, deliver training, and launch integrated campaigns.
• Manage portfolio performance, customer lifecycle, retention, and cross-sell strategies while enhancing NPS.
• Ensure regulatory compliance, own RCSA, and proactively mitigate product, operational, and fraud risks.

• Bachelor’s degree in business administration, Finance, Marketing, or a related field, A master’s degree or MBA preferred.
• 5–7 years of experience in retail banking, preferably with exposure to UAE personal loans.
• Proven track record in product management, risk management, pricing or digital lending.