1 730 Vip Guest Services jobs in the United Arab Emirates
VIP Guest Services Coordinator
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As a VIP Guest Services Coordinator, you will play a vital role in crafting exceptional hospitality experiences for our esteemed guests.
Key Responsibilities- Coordinate the allocation of luxurious rooms to meet the highest quality standards.
- Welcome and escort VIP guests to their private lounge and accommodations.
- Manage the guest relations desk in the hotel lobby, serving as the primary point of contact for VIP guests.
- Calm, efficient, and organized individuals with excellent communication skills.
- A passion for delivering exceptional levels of guest service and ability to multitask while maintaining a positive attitude.
- Computer literacy and proficiency in navigating company systems.
The ideal candidate will possess a keen eye for detail, excellent interpersonal skills, and a deep understanding of what it means to provide world-class service.
Guest Relations
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We're Hiring Guest Relations Officer
Join our team at Crescent Holiday Homes, where hospitality meets excellence. We are looking for a dynamic, motivated, and professional Guest Relations Officer with a background in hospitality management to help us deliver exceptional guest experiences and grow our portfolio.
About the Role:
As the Guest Relations Officer, you will be the first point of contact for our guests across Airbnb, , and other booking platforms. You will handle guest communications, coordinate check-ins and check-outs, and ensure a smooth and memorable stay. You will also contribute to business growth by onboarding new properties under Crescent Holiday Homes management.
Key Responsibilities:
- Manage guest inquiries and communication across Airbnb, , and other platforms.
- Monitor, update, and optimize pricing strategies for occupancy and revenue.
- Coordinate with operations teams to manage check-ins and check-outs.
- Ensure guest satisfaction through prompt, professional, and friendly service.
- Source and onboard new holiday homes by working with property owners.
- Keep listings updated and attractive across all platforms.
Requirements:
- Bachelor's degree in Hospitality, Business, or related field.
- 1–2 years of experience in hospitality, holiday home management, or customer service.
- Excellent communication and interpersonal skills.
- Strong multitasking and problem-solving abilities.
- Knowledge of Airbnb, , or holiday home management systems.
- Positive, energetic, and self-driven personality.
- UAE driving license and access to a car or motorcycle (mandatory).
How to Apply:
Send your CV and a brief cover letter to with the subject line: Guest Relations Officer Application .
Apply today and grow with Crescent Holiday Homes
Job Type: Full-time
Pay: AED3, AED3,500.00 per month
Guest Relations
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We are looking for a proactive and customer-focused Guest Relations & Operations Assistant to join our team. The ideal candidate will handle guest inquiries, manage daily laundry operations, maintain inventory, and actively connect with guests to ensure their comfort and satisfaction. You will also promote and arrange additional guest services such as airport transfers, tours, and other concierge requests within Dubai.
Key Responsibilities:
- Respond promptly and professionally to guest inquiries.
- Coordinate daily laundry services and ensure timely delivery.
- Maintain and monitor inventory of linen, amenities, and supplies.
- Communicate with guests regularly to offer additional services (e.g., airport pick-up/drop-off, tours, activities, etc.).
- Ensure high levels of guest satisfaction by addressing needs and resolving issues efficiently.
- Work closely with the operations team to support smooth day-to-day functions.
Requirements:
- Previous experience in hospitality, customer service, or operations is preferred.
- Strong communication and interpersonal skills.
- Organized, detail-oriented, and able to multitask.
- Basic computer skills (MS Office, email communication).
- Positive attitude and willingness to go the extra mile for guests.
- Flexibility to work on weekends or evenings if required.
What We Offer:
- Competitive salary package.
- Friendly and supportive work environment.
- Opportunity to grow within the hospitality sector.
Job Types: Full-time, Permanent
Pay: AED2, AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Guest Relationship: 2 years (Required)
Guest Relations
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About Us
We are a growing holiday home company, dedicated to providing exceptional stays and smooth operations for our guests and property owners. Our focus is on professionalism, hospitality, and ensuring that every guest experience is seamless from check-in to check-out.
Role Overview
We are seeking a Guest Relations & Operations Agent to join our team on a part-time, fully remote basis. The ideal candidate will be highly responsive, proactive, and reliable, with strong communication skills and the ability to handle guest needs with care and professionalism.
Key Responsibilities
- Provide excellent customer service to guests via phone, WhatsApp, and email.
- Manage booking confirmations, check-ins, and check-outs.
- Coordinate with housekeeping, maintenance, and security teams when needed.
- Monitor ongoing reservations and handle last-minute changes or issues.
- Ensure guest satisfaction by addressing concerns promptly and professionally.
- Maintain accurate records of guest interactions and operational updates.
Requirements
- Previous experience in hospitality, customer service, or property management preferred.
- Strong communication skills (English required; Arabic or other languages is a plus).
- Reliable internet connection and ability to work remotely.
- Flexibility and 24/7 availability on a rotational basis.
- Highly organized, detail-oriented, and proactive problem-solver.
What We Offer
- Remote, part-time position with flexible hours.
- Salary between AED 1,000 – AED 1,500, depending on experience.
- Opportunity to grow within a professional holiday home management company.
- Work in a dynamic, fast-paced hospitality environment.
How to Apply:
Please submit your CV along with a short cover letter explaining why you are the right fit for this role.
Job Type: Part-time
Pay: AED1, AED1,500.00 per month
Expected hours: 30 – 50 per week
Experience:
- Guest relations/Customer Service: 1 year (Required)
Language:
- English (Required)
Guest Relations
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We are looking for a professional to join our team in Guest Relations in the Sales Department.
Main Responsibilities:
- First client contact and relationship management
- Ensure proposals are sent and answered within 24–48 hours
- Create, update and confirm itineraries
- Issue pro forma invoices, confirmations, and vouchers
- Coordinate clients' on-site schedules and activities
- Develop programs and their written descriptions
- Manage travel agency relations and prospect clients
- Support sales of services: flights, hotels, transfers, tours, attractions, experiences, leisure, MICE, car services and more
Reservations Department:
- Maintain supplier relations
- Request quotations and manage bookings (hotels, tours, restaurants, guides, tickets)
- Send confirmations and vouchers before activities
On-Site Client Activities:
- Welcome and meet clients
- Follow up on activities and itineraries
- Schedule and book extra activities
- Coordinate with drivers and guides
Requirements:
- Fluent in
Portuguese and English
Guest Relations
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The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from booking confirmation through departure. This role leads and oversees four key frontline teams—Guest Relations Officers (GROs), GRO & Housekeeping Coordinators, Guest Relations Admins, and Keys / Cards Admins—guaranteeing smooth arrivals, high-quality stays, and adherence to all regulatory and brand standards.
Responsibilities 1. Guest Relations Officers (Team Size : 12)Lead end-to-end team management, including recruitment, onboarding, and training.
Maintain and update the master GRO checklist, conducting quarterly training refreshers.
Monitor real-time task completion via PMS and Breezeway; intervene on missed SLAs and escalated guest concerns.
Conduct monthly shadowing sessions and quality audits; assess GRO performance in punctuality, appearance, communication, and task accuracy.
2. GRO & Housekeeping Coordinators (Team Size : 3)Create daily rosters for GROs and housekeeping, optimizing for efficiency and minimizing scheduling conflicts.
Validate that property status updates in PMS accurately reflect real-time field conditions; ensure same-day rectification.
Forecast staffing needs 90 days in advance based on demand trends; propose resourcing or process changes accordingly.
Serve as the central liaison for schedule changes requested by Finance, Revenue, or Property Care teams.
3. Guest Relations Admins (Team Size : 5)Ensure timely collection of guest documents, arrival times, and security deposits ≥ 48 hours before check-in.
Complete DTCM registration and deregistration within 8 hours of guest check-in / out, maintaining 100% compliance.
Submit and track community registration documentation within SLA; escalate unresolved issues promptly.
Digitally file all guest documents; tag any compliance exceptions for further review (e.g., PEP or sanctioned entity matches).
4. Keys & Access Cards Admins (Team Size : 2)Manage creation, labeling, and logging of all keys, cards, and smart-lock credentials; maintain recovery rate > 98%.
Reconcile physical and digital key inventories weekly; flag discrepancies to Finance for deposit actions.
Authorize lost-key charges up to AED 500; escalate higher-value issues per policy.
Process Improvement & Compliance OversightMaintain the live SOP repository across guest operations (arrival, departure, DTCM, AML / KYC, etc.); update within 5 business days of any change.
Lead monthly cross-functional risk reviews; track issues, fines, or complaints; maintain action logs and follow up to closure.
Support automation and digital transformation initiatives, measuring impact on efficiency and compliance.
Reporting & AnalyticsProduce and circulate a weekly Guest Operations Scorecard, covering metrics such as CSAT, SLA adherence, documentation compliance, and keyhandling errors.
Present quarterly performance deep-dives to senior management, including trend analysis and efficiency ratios.
Maintain an up-to-date compliance risk register with identified risks and mitigation strategies; review bi-weekly with the Guest Support Center Manager.
Qualifications & ExperienceBachelor's degree in Hospitality, Business Administration, or related field.
5+ years of experience in guest operations or front-office roles, with at least 2 years in a supervisory capacity.
Strong knowledge of property management systems (e.g., PMS, Breezeway), DTCM regulations, and compliance procedures.
Proven leadership skills and ability to manage cross-functional teams.
Excellent organizational, communication, and analytical skills.
Key CompetenciesAttention to detail and process orientation
Crisis and escalation management
Cross-team coordination
Data-driven decision-making
Regulatory compliance awareness
Tech-savviness with hospitality systems
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Guest Relations Agent
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Overview
Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views, while its top-notch facilities and amenities include a rooftop pool, in-house spa, and a 24-hour gym. The hotel offers signature dining experiences, stellar service, and modern amenities. Our hotel is steps away from Dubai Marina’s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests get exclusive access to Soluna Restaurants and Beach Club, on the Palm Jumeirah.
The First Collection Marina is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Marina.
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job DescriptionJob Summary:
Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.
Responsibilities:
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs).
- Coordinate and manage communication between guests and staff.
- Promote all amenities, conveniences and programs offered.
Skills and Qualifications:
- Relevant experience as Guest Relations or similar is an asset.
- Diploma/ BS degree in hospitality management, business administration or related field.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
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Guest Relations Agent
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Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description- Execute the daily functions of arrival and departure for guests in a manner keeping with the Brand Standards.
- Adheres to and executes all job task checklist points.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Serve welcome drinks and towels to guests.
- Lobby Management: areas to be well maintained, neat and organized.
- Queue Management: ensures flawless communication when guests await to be assisted by another team member.
- Review all Group Resumes, VIP reports, daily business reports.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Royal Service agent as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Post applicable charges for late check-outs requests.
- Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Drive FO Up selling program.
- Be familiar with hotel services and promotions and promote them.
- Use Royal Service team as the main method of communication throughout the department as required for communication.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies.
- Other tasks as assigned.
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English, secondary language preferred.
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Opera or Opera Cloud Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Guest Relations Agent
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SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.
Job DescriptionAs a Guest Relations Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection , you will be the key point of contact for guest services, ensuring every interaction exceeds expectations. You will provide personalized attention, anticipate guest needs, and resolve inquiries or issues efficiently, all while reflecting the bold, playful, and stylish SO/ brand identity.
Key Responsibilities:
- Welcome guests warmly, providing a personalized and memorable experience from arrival to departure.
- Handle guest inquiries, requests, complaints, and feedback promptly, professionally, and effectively.
- Coordinate with front office, housekeeping, F&B, and other departments to ensure seamless service delivery.
- Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate and helpful information.
- Manage VIP guests, special occasions, and guest recognition programs to enhance loyalty and satisfaction.
- Assist in handling guest complaints and resolving issues to ensure positive outcomes.
- Monitor guest preferences and anticipate needs to deliver tailored services.
- Maintain accurate records of guest interactions, requests, and follow-ups.
- Support pre-arrival and post-departure guest communication, including welcome letters, special requests, and feedback collection.
- Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
- Assist in training and mentoring new Guest Relations team members.
- Promote hotel services, packages, and offers to enhance the guest experience and drive revenue.
- Ensure adherence to health, safety, and hygiene standards in all guest interactions.
- Previous experience in guest relations, concierge, or front office roles in luxury hotels or resorts.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong guest service orientation with the ability to anticipate needs and deliver personalized experiences.
- Knowledge of hotel operations, facilities, and local attractions.
- Ability to handle guest complaints tactfully and professionally.
- Professional appearance, confident demeanor, and alignment with the SO/ brand identity.
- Fluency in English; additional languages are highly advantageous.
- Strong organizational, multitasking, and attention-to-detail skills.
- Ability to work flexible hours, including weekends and holidays, as required.
What awaits you.
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
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#J-18808-LjbffrGuest Relations Agent
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Company Description
Join us at Accor, where life pulses with passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.
Job Description
The Role
Under the direct guidance of the Front Desk Manager, the Guest Relations Agent is responsible for delivering a warm, personalized, and professional service to all guests throughout their stay. A key part of this role includes engaging with guests during breakfast, lunch, and dinner in the hotel's dining venues to gather feedback, ensure satisfaction, and support service excellence.
The Guest Relations Agent plays a vital role in enhancing the overall guest experience, resolving concerns proactively, and contributing to the improvement of guest satisfaction scores and Revenue Per Stay (RPS). This position requires close coordination with the Front Office and Food & Beverage teams to ensure seamless service and guest recognition.
Key Responsibilities
- Guest Engagement & Feedback:
- Greet and interact with guests during meal periods in the restaurant.
- Engage guests in friendly conversation to gather feedback on their stay and dining experience.
- Record and report guest feedback to relevant departments for continuous improvement.
- Maintain a visible presence in the restaurant and lobby during peak hours.
- Assist in creating a warm and welcoming atmosphere for all guests.
Front Office Operations:
- Welcome and assist guests upon arrival and departure.
- Handle VIP arrivals, room allocations, and special requests.
- Coordinate with Housekeeping and F&B for guest preferences and amenities.
- Address guest concerns promptly and professionally, ensuring follow-up and resolution.
- Support the Front Desk team with check-ins, check-outs, and guest inquiries.
Service Excellence & Coordination:
- Promote hotel services and experiences to enhance guest satisfaction and increase RPS.
- Collaborate with other departments to ensure guest needs are met efficiently.
- Monitor guest satisfaction trends and contribute to service improvement initiatives.
- Uphold the hotel's standards of service, grooming, and guest interaction.
Planning & Organizing:
- Organization of Repeat Guest filing administration
- Up-keeping of Hotel/Guest Information booklets and pamphlets.
- Co-operation with Housekeeping / F&B and Front Office.
- Room allocation, identify guest needs.
- MIPs & RIPs preparation.
- Awareness of outside activities/recreation etc.
- Perform as per OSM Standards and in line with the Company's Values and Core Behaviors.
- Be fully aware of the daily information and activities.
- Properly groomed at all times
- Drive "Cherish" and Guest targets to be met.
- Show fullest cooperation and respect within the team and other departments
Operations:
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Keep welcome pack ready for VIP arrival (Reg.-cards, room keys, welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally, alert Front Desk Manager, the MOD or Operations Manager on arrival.
- Escort VIP gussets to their rooms.
- Greet all guests upon arrivals and departure.
- Update guest information into the computer after a complete check in.
- Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests' departure.
- Updating RGR (Repeated Guest Ratio) report on daily basis.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Good communication with GMs PA in order to complete all Ex-Office requests regarding potential VIP arrivals.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Follow up with Concierge regarding shuttle Bus timings.
- Daily courteous calls to VIP rooms, so too with other guests.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Re-announce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken, as well as for the next day.
- To arrange for bouquets, cake and cards in case of guest's anniversary and birthdays.
- Check VIP rooms after amenities are placed.
- File daily guest relations report and documents systematically.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Reviews Guest Comments daily and reply to all of them, consult the FDM when complains accurse.
- To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Check Hotel / Residences situation, occupancy, functions, groups, VIPs.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Qualifications
Diploma or Degree in Hotel Management
Additional Information
Strong interpersonal and problem solving abilities
Fluency in English and Arabic, additional languages are a plus