200 Vp Of Customer Experience jobs in the United Arab Emirates

United Arab Emirates (UAE) Posted 5 days ago Full-time

Our Sales team is passionate about acquiring, building, and nurturing long-term partnerships.Divided into two fronts, our Business Development team proactively identifies and reach out to potential clients with the goal to sell our SaaS platform, while our Account Management team is responsible for onboarding the new clients to our platform, supporting them throughout their journey with MAGNiTT and assure they use the full potential of our solutions

Remote working policies

Leave increment based on tenure

Learning platforms

Job Description

Customer Success at MAGNiTT ensures clients maximize the value of their subscriptions. The Customer Success Representative will serve as a liaison between the customer and the company by providing seamless support, timely responses, and valuable insights from our platform. The role involves managing data updates, handling client requests, supporting outreach efforts, and assisting the Account Management team to enhance the overall client experience. Are you someone who is driven by targets and passionate about creating relationships? Are you a tenacious, outgoing, and great communicator? If so, we should talk about how you might contribute as a Customer Success Representative at MAGNiTT. Core Duties:
• Update and maintain weekly and monthly performance reports, including report downloads, directory usage, and export logs;
• Aid assigned customers through onboarding, implementation, and training sessions as instructed by the Senior Account Executive;
• Develop expertise in the MAGNiTT platform to guide and support clients;
• Support client outreach efforts by preparing targeted outreach lists and assisting clients who respond to outreach messages;
• Maintain accurate and up-to-date records of all interactions and activities in Hubspot for weekly and monthly KPI meetings;
• Prepare presentations based on client metrics to share with the Sales team.• Maintain accurate and up-to-date records of all interactions and activities in Hubspot for weekly and monthly KPI meetings;
• Prepare presentations based on client metrics to share with the Sales team.

Job Requirements

Required Skills and Qualifications:
• 1 to 2 years of experience in a customer success role for a SaaS company;
• Experience working with reporting dashboards, data entry, and preparing slides;
• Proven experience of consistently meeting and or exceeding KPIs;
• Strong interpersonal, verbal, and written communication;
• Fluent in English. Arabic is a plus;
• Excellent time management and upward reporting skills. Good to have/be:
• Prior experience with organizations that have been part of the Startup & Technology ecosystem (Venture Capital, Startup, Corporate Innovation, Government Hubs and Accelerators etc) is highly advantageous;
• Experience using a CRM.
• Have a love of and understanding of the startup and venture capital space;
• Enjoy networking and talking with new people every day;
• Customer-first mentality: do whatever it takes to ensure sales leads & customers love our company.

Job Requirements

Required Skills and Qualifications:
• 1 to 2 years of experience in a customer success role for a SaaS company;
• Experience working with reporting dashboards, data entry, and preparing slides;
• Proven experience of consistently meeting and or exceeding KPIs;
• Strong interpersonal, verbal, and written communication;
• Fluent in English. Arabic is a plus;
• Excellent time management and upward reporting skills. Good to have/be:
• Prior experience with organizations that have been part of the Startup & Technology ecosystem (Venture Capital, Startup, Corporate Innovation, Government Hubs and Accelerators etc) is highly advantageous;
• Experience using a CRM.
• Have a love of and understanding of the startup and venture capital space;
• Enjoy networking and talking with new people every day;
• Customer-first mentality: do whatever it takes to ensure sales leads & customers love our company.

A 30-minute video call with the hiring manager, where you can describe your background and highlight your strengths. This is a great opportunity to ask about the specifics of the position.

In this stage you'll be given an assignment to work on, to present and discuss it with the hiring manager. Each assignment has been specifically designed for the respective position, and aims to assess your technical skills and thinking process.

Our culture is a big part of MAGNiTT. With this in mind, our final stage interview is conducted by our employees.

You will meet 3 of our team members, who will assess if you're a good fit for what we're building at MAGNiTT. It's also a great opportunity to ask our employees about how they feel working here.

A 30-minute video call with the hiring manager, where you can describe your background and highlight your strengths. This is a great opportunity to ask about the specifics of the position.

In this stage you'll be given an assignment to work on, to present and discuss it with the hiring manager. Each assignment has been specifically designed for the respective position, and aims to assess your technical skills and thinking process.

Our culture is a big part of MAGNiTT. With this in mind, our final stage interview is conducted by our employees.

You will meet 3 of our team members, who will assess if you're a good fit for what we're building at MAGNiTT. It's also a great opportunity to ask our employees about how they feel working here.

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
• Client Empathy – You’ll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.

Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are looking to hire a Customer Success Specialist in UAE to help provide our clients with the smoothest experience!
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&B outlets all over UAE.

What Will You Do

• Responsible for the smooth on boarding of the client, on boarding ‘is making sure customer went live successfully with Foodics.
• Responsible for the product know-how and training needs of the client upon the assignment from the professional services.
• Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA’s
• Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.
• Responsible for making sure agreed ‘quarterly’ activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics.
• Escalate to direct manager & related units any issues that might be alarming or require upper management interference.
• Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.
• Make sure that customer details & contacts data is always up to date on our CRM.
• Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn.
• Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects)
• Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.
• Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.
• Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science
• Knowledge in Cloud POS / ERP systems preferable
• Should have excellent communication skills (English is a Must)
• Multi-tasking capabilities
• Ability & desire to work in a fast paced, fun & demanding environment
• Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.

Who Will Excel

• Knowledge in Cloud POS / ERP systems.
• Previous experience in SaaS/ F&B industry.

What We Offer You
We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at

Join Neondex and be the bridge between our users and ourcutting-edge AI-powered crypto trading platform, ensuring a seamless and exceptional customerexperience.

As a Customer Success Agent at Neondex, you will be responsible for ensuringour users have a smooth and engaging experience while using our AI-driven trading platform. Yourrole will involve assisting customers with inquiries, resolving issues, and guiding them tomaximize the platform’s capabilities.

You will work closely with our support, product, and development teams to improve usersatisfaction and help shape the future of AI-powered trading.

• Assist customers with account setup, trading features, and troubleshooting.
• Provide prompt and effective support via email, chat, and phone.
• Gather user feedback to improve the platform and user experience.
• Collaborate with internal teams to ensure customer success and retention.
• Educate users on best practices in AI-powered crypto trading.

• Previous experience in customer support, preferably in fintech or crypto.
• Strong problem-solving and communication skills.
• Basic understanding of cryptocurrency trading and AI-powered platforms.
• Ability to work independently and in a fast-paced environment.
• Passion for helping users succeed in their trading journey.

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to:

Meet Your Team
Our Customer Success team at Choco strives to deliver value to distributors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email, and SMS orders are automatically processed into a distributor’s system within seconds, allowing them to run a more profitable and less wasteful business. We are now looking for a Customer Success Manager in the UAE to support us in making our AI technology even more efficient and transform our distributors’ operating processes.
Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position (5 days).

Roles & Responsibilities

• Manage and own the execution of premium distributor partnerships, being directly responsible for the revenue generated from each deal

• Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success

• Prepare and lead trainings for new partners to ensure a seamless onboarding process

• Spend 1–2 days on site with distributors in the UAE as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations

• Identify upsell and cross-sell opportunities with your existing portfolio of distributors

• Liaise between your distributors and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to their needs

• Share distributor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

Who We’re Looking For

• 2–4 years of experience in an externally-facing project management role

• A strong work ethic with the motivation to always improve and grow—for yourself and the team

• A can-do attitude; you're willing to roll up your sleeves and get stuff done

• An amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders

• Someone able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively

• High attention to detail, setting and maintaining high standards

• A huge team player with a team-first mentality

• Fluent English communicator (written & spoken)

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

Formulate and execute strategic sales plans to maximize market penetration and profitability.

• Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
• Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
• Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
• Mentor, coach, and empower CMT team members to achieve individual and team goals.
• Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
• Identify and cultivate high-potential team members for future leadership roles.
• Business Development and Growth:
• Analyze customer data and market trends to identify new business opportunities and drive organic growth.
• Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
• Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
• Monitor overall team performance and identify areas for improvement.
• Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
• Ensure adherence to CRM KPIs and data accuracy within the system.
• Operational Efficiency and Compliance:
• Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
• Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

Experience in Freight is mandatory.

• Bachelors degree in Business, Logistics or related field
• 3-5 years of experience in freight industry is mandatory.

Drive customer adoption and create tailored success plans.

Monitor account health and implement improvement strategies.

Support renewals and flag churn risks early.

Identify upsell/cross-sell opportunities with sales teams.

Build trusted relationships and lead Executive Business Reviews.

Document success stories and advocate for customer needs internally.

Requirements:

5+ years in Customer Success or related enterprise software roles, preferably in security.

Proven experience managing strategic accounts with measurable results.

Strong understanding of network security, compliance, and IT infrastructure.

Excellent communication, consulting, and project management skills.

Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.

Executive presence with the ability to handle escalations.

Willing to travel up to 50%.

Nice to Have:

Experience with Salesforce.com, Gainsight.

Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and efficient applications that enhance our digital experiences. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to innovate.

Everything we do centers around people. We focus on improving the lives of our customers and their users, and we prioritize a diverse F5 community where everyone can thrive.

Customer Success is vital to our long-term success. Our Customer Success Managers (CSMs) are trusted advisors who guide customers from sale through onboarding, project success, adoption, and renewals. CSMs work closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expansion.

This role requires technical experience in the industry, including knowledge of BIGIP, NGINX, or similar technologies like load balancers, application delivery, security, and cloud networking. The CSM will help customers maximize their investments, ensure adoption of F5 solutions, and promote successful business outcomes.

We seek dynamic, goal-driven CSMs who excel at adapting strategies to meet changing customer needs. They will keep customers engaged, guide them to achieve their goals, and ensure they realize the value of their F5 investment.

• Maximize customer value by utilizing licenses, adopting new use cases, and achieving strategic outcomes.
• Guide customers through onboarding, deployment, upgrades, and adoption of BIGIP, NGINX, and hybrid/multicloud environments.
• Increase renewals, reduce churn, and drive growth through advocacy and references.
• Promote resources and communities for efficient product use and engagement.
• Act as a trusted advisor, addressing improvement requests and resolving issues.

• Partner with account teams and stakeholders to develop strategies, overcome pain points, and create success plans.
• Support cloud and multicloud strategies, aligning with business goals.
• Manage relationships to streamline onboarding, training, and renewals, and identify upsell opportunities.
• Maintain accurate records in CRM, documenting objectives and success metrics.
• Advocate for customers within sales, product, and support teams.

• Identify engagement opportunities and deliver tailored success plans.
• Use customer data to develop growth and renewal strategies.
• Leverage expertise in BIGIP, NGINX, and cloud solutions to address challenges.

• Create measurable success plans based on customer data and provide feedback to product teams.
• Contribute to tools, systems, and best practices in Customer Success.
• Perform duties aligned with company ethics and policies.

• Experience in customer-facing roles in technology, with proficiency in BIGIP, NGINX, and multicloud solutions.
• Ability to simplify complex technical and business concepts.
• Proven relationship-building and revenue-driving skills.
• Strong communication, presentation, and problem-solving skills.
• Resilience, time management, and focus on delivery.
• Willingness to travel up to 25%, including occasional international trips.

• 5+ years in Customer Success or related roles, with a Bachelor's degree, or 5+ years with a Master's degree.
• Degree in Computing, Business, Information Technology, or equivalent experience preferred.
• Deep understanding of BIGIP, NGINX, or similar technologies like load balancing, application delivery, security, or cloud networking.
• Fluent in written and spoken Arabic; fluency in English is a plus.

The job description provides a general overview of responsibilities and requirements, which may evolve over time.

Please note: F5 contacts candidates via official email addresses (@f5.com) or automated notifications from Workday.

F5 is committed to equal employment opportunity, welcoming applicants regardless of race, religion, gender, age, disability, or other protected categories. We offer accommodations for candidates upon request.

Required Experience: Manager