47 Vp Of Customer Experience jobs in the United Arab Emirates

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Title

Customer Success Partner

Reports To

Customer Success Partner - Manager

Position Summary

The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers’ interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.

Key Responsibilities

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
• Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
• Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success
• Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
• Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
• Leverage technology to increase efficiencies and make processes scalable.
• Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets.

Desired Qualifications

• Bachelor's degree in business, marketing or science major
• At least 3-5 years in a SAAS/Subscription environment
• Experience managing multi million AED quota and helping business owners to deliver ROI
• Robust business and financial acumen; P & L expertise is a plus
• Strong organizational, multitasking and time-management skills.
• Exceptional oral and written communication skills internally and externally.
• Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.
• Experience with Salesforce or similar CRM.
• Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.
• Fluent in English, Arabic preferred

Skills & Behaviors of Successful Candidates

• 100% Align and represent Property Finder’s Core Values and be an example of leadership
• Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners
• Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell
• Solid experience in selling products and services delivered through SaaS or as a Subscription
• Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions
• Take pride in providing reliable forecasts to the business
• Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions
• Effective communicator and show up always prepared
• Team player and do you collaborate with other functions to deliver the best results for the company and the customer.

Property Finder Principles

• Move fast and make things
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

Interested in building your career at Property Finder? Get future opportunities sent straight to your email.

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Role Overview

We are seeking a Customer Success Manager (CSM) based in Dubai, UAE, who will play a key role in driving customer success, retention, and growth across Pulse iD’s portfolio of banking and enterprise clients.

This role combines strategic account management, marketing partnership enablement, and loyalty program optimisation. You will act as the primary point of contact for clients—overseeing implementation, campaign performance, and ongoing engagement—while ensuring that Pulse iD solutions deliver tangible business value.

The ideal candidate has a strong background in marketing and loyalty, excels in stakeholder management, and brings experience in managing and expanding enterprise client relationships.

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimisation of Pulse iD solutions.
• Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies.
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations.
• Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritised and delivered effectively.
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery.
• Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.
• Translate client feedback into actionable insights to inform product development and service enhancements.

• Based in Dubai, UAE (mandatory).
• 3–5 years of experience in Customer Success, Account Management, or Marketing—preferably in fintech, loyalty, or payments.
• Proven track record in managing enterprise clients and building long-term stakeholder relationships.
• Strong marketing and campaign management background, with an understanding of engagement and loyalty strategies.
• Experience in upselling, renewals, and expanding existing client relationships.
• Excellent communication and presentation skills, capable of influencing across multiple levels including senior executives.
• Analytical thinker with the ability to interpret data and translate it into actionable insights and growth opportunities.
• Proactive, organised, and customer-focused, with a passion for driving measurable outcomes.

• Be part of a visionary fintech shaping the future of customer loyalty and digital engagement.
• Collaborate with top-tier clients, including leading banks and global financial institutions.
• Enjoy flexibility through a remote-friendly and globally connected work culture.
• Access career growth opportunities in an innovative, high-growth environment.

If you’re passionate about helping brands and financial institutions deliver exceptional customer engagement and loyalty experiences, we’d love to hear from you.

Please submit your application through our Careers Portal:

Pulse iD is an equal opportunity employer and values diversity in all its forms. We welcome applicants from all backgrounds, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Overview

Impact the moment

We’re looking for a Junior Customer Success Representative to support our business, reporting to a Customer Success Manager in our Higher Education Sales Organization. The Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. This is a 12-month contract position , with the possibility of renewal based on performance.

How can you make an impact?

As a Customer Success Representative, you will act as the trusted advisor to faculty at higher educational institutions. You will support instructors and institutions to get value from our digital learning products. You’ll help onboard, train, and follow up with customers to drive usage, engagement, and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.

What you will be doing:

• Support onboarding for new instructors/courses and ensure smooth setup (LMS pairing, access, basic troubleshooting).
• Deliver short, practical trainings (virtual or onsite) and share quick-start guides.
• Track adoption and usage in dashboards; flag risks early and follow a clear follow-up cadence.
• Handle day-to-day queries with prompt, clear communication and documented updates.
• Partner with Sales on account health (activation, renewal readiness, simple upsell signals).
• Keep accurate records in CRM (touchpoints, action items, status/ETAs).

Success Indicators (Examples)

• Instructor activation and student usage targets met per term.
• SLA response times achieved (acknowledge within 1 business day; ETA within 2).
• Complete CRM hygiene and on-time delivery of assigned tasks.
• Positive feedback from instructors/EdTech teams.

Travel & Schedule

• Occasional campus visits/events across UAE; standard office hours with flexibility during peak academic periods.
• You need to have an active UAE driving license for this position.

Why work with us?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

Dubai Silicon Oasis, United Arab Emirates | Posted on 19/09/2025

We are looking for a proactive and organized Business Development Executive with 2–3 years of relevant experience in B2B sales , account management, or lead generation. The ideal candidate will be responsible for handling inbound leads, managing client relationships, booking appointments, giving product demos, identifying upsell opportunities, and supporting outbound outreach to global prospects.

This role involves a balance of account coordination, communication, and sales development, and is a great fit for candidates who want to grow into full-cycle sales or account management roles.

Key Responsibilities

• Respond promptly to inbound leads and qualify opportunities.
  
• Maintain and nurture relationships with existing customers
  
• Book appointments and conduct product demos to showcase our messaging platform.
  
• Support onboarding, collect requirements, and ensure post-sales follow-ups
  
• Identify and drive upselling opportunities across customer accounts.
  
• Conduct email, LinkedIn, and phone-based outreach to generate new leads globally
  
• Perform market research to identify ideal customer profiles in target countries
  
• Maintain accurate lead and client data in CRM (HubSpot or similar)
  
• Coordinate with internal teams to ensure customer satisfaction
  

• 2–3 years of experience in B2B lead generation, customer success, or account management
  
• Familiarity with CRM and sales tools (e.g., HubSpot, Apollo, LinkedIn Sales Navigator)
  
• Strong communication skills in English (spoken and written)
  
• Comfortable with cold calling and international client communication
  
• Well-organized, self-motivated, and able to manage multiple tasks and priorities
  
• Bachelor’s degree in Business, Marketing, Communication, or a related field
  
• Basic understanding of tech/SaaS/CPaaS industries is a plus
  
• Monthly salary: AED 3,000 – 4,500 (depending on experience)
  
• Performance based incentives
  
• Career growth path into Sales Executive or Account Manager role
  
• Exposure to global markets and enterprise clients
  
• Opportunity to participate in international industry events, conferences, and trade shows
  
• Supportive team and access to modern sales tools
  

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

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Bayt.com's Talentera team is looking to hire a dynamic, customer-centric, and technically capable Customer Success Manager in its team.

This position will serve Talentera's clients in the UAE, and is accepting candidates from both locally in the UAE and remotely in the MENA region.

• Act as a technical liaison between the company and the client.
• Support in the day-to-day operations of the clients.
• Respond to a reported service incident, identify the cause, and initiate the incident management process.
• Prioritize incidents according to their urgency and influence on the business.
• Build long-term relationships with existing clients and identify new opportunities.
• Analyze customers’ needs and suggest upgrades/additional features to meet their requirements.
• Be in charge of post-sales support activities.
• Gather requirements, implement and deliver solutions with the best practices.
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews.
• Develop and conduct relevant and regular technical training for all Talentera clients.
• Maintain an active and regular dialogue with the team to ensure the team’s objectives and processes are being met.
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
• Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and new projects.
• Invest time in studying and thinking about continuous improvement strategies.
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better.
• Set up, administrate, and configure Talentera solutions per client’s inputs.
• Lead workgroups, forums, and an environment for innovation and ensure the project management thereof.
• On-site support and physical meetings upon request whenever needed.

Formulate and execute strategic sales plans to maximize market penetration and profitability.

• Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
• Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
• Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
• Mentor, coach, and empower CMT team members to achieve individual and team goals.
• Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
• Identify and cultivate high-potential team members for future leadership roles.
• Business Development and Growth: Analyze customer data and market trends to identify new business opportunities and drive organic growth.
• Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
• Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
• Monitor overall team performance and identify areas for improvement.
• Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
• Ensure adherence to CRM KPIs and data accuracy within the system.
• Operational Efficiency and Compliance: Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
• Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

• Bachelors degree in Business, Logistics or related field

Join Neondex and be the bridge between our users and ourcutting-edge AI-powered crypto trading platform, ensuring a seamless and exceptional customerexperience.

As a Customer Success Agent at Neondex, you will be responsible for ensuringour users have a smooth and engaging experience while using our AI-driven trading platform. Yourrole will involve assisting customers with inquiries, resolving issues, and guiding them tomaximize the platform’s capabilities.

You will work closely with our support, product, and development teams to improve usersatisfaction and help shape the future of AI-powered trading.

• Assist customers with account setup, trading features, and troubleshooting.
• Provide prompt and effective support via email, chat, and phone.
• Gather user feedback to improve the platform and user experience.
• Collaborate with internal teams to ensure customer success and retention.
• Educate users on best practices in AI-powered crypto trading.

• Previous experience in customer support, preferably in fintech or crypto.
• Strong problem-solving and communication skills.
• Basic understanding of cryptocurrency trading and AI-powered platforms.
• Ability to work independently and in a fast-paced environment.
• Passion for helping users succeed in their trading journey.