702 Vp Of Customer Experience jobs in the United Arab Emirates
Executive Management Assistant
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Job Description
The Senior Executive Assistant provides support to the Leadership team of Citi's Middle East and Africa cluster based in the UAE. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth.
The Senior Executive Assistant provides support to a Senior Executive (or group of Executives) by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.
What you'll do
- Directly supports a Managing Director level senior leader(s) and generally supports an entire department
- Manages day to day calendar(s) of senior management
- Coordinates all aspects of executive level manager appointments, meetings, receptions and conference calls
- May prepare and review materials and correspondence for meetings
- Assist with creation/modification of presentations, spreadsheets, and other various documents
- Coordinates travel arrangements; prepare and distribute schedules/agendas for travel
- Prepares, reconciles, and tracks expense reports through Travel and Entertainment Expense system
- Orders supplies and process invoices through Procure to Pay system
- Process and follow-up on Virtual Requests
- Assists in ad-hoc reports special projects as needed
- Trains, coaches or guides other administrative staff when required
What we'll need from you
- Previous office administration experience preferably within a large and complex financial services or similar organization
- Highly proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Demonstrated ability to quickly gain command of new systems
- Self-motivated and detail oriented
- Bachelor's/University degree or equivalent experience
By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Administrative Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Executive Management Professional
Posted today
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Job Description
We are seeking an experienced Senior Officer to join our team. The successful candidate will be responsible for managing daily tasks, ensuring timely completion of projects and maintaining accurate records.
- Responsibilities:
- Process payments, transactions and cases in a timely manner within agreed service level agreements (SLAs).
- Review new origination cases for completeness and accuracy as per checklists and processes.
- Update case status and payment details in the system or management information system (MIS) as per process.
- Ensure proper approvals for deviations to avoid audit issues.
- Prepare and review documentation related to transfers, no-objection certificates (NOC), mortgage registration and buyout.
- Assist in enhancing processes with control measures and implementation for better service delivery.
- Verify daily management chart reports' completeness and accuracy.
- Zeroize general ledgers (GLs) for manager's cheque issuance.
- Resolve outstanding entries in GLs related to new origination.
- Communicate effectively with credit, sales, business development and service departments for high-quality results.
- Initiate accurate reporting in enterprise governance risk and compliance (eGRC) across all quadrants and ensure logging/closure of eligible cases.
- Prepare weekly/monthly reports and MIS reports for management.
- Assist in identifying risk areas and introducing controls.
- Participate in projects/initiatives, perform user acceptance testing (UATs) and coordinate with relevant departments.
Senior Executive-Management Accounts
Posted today
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Job Description
Senior Executive-Management Accounts, will be responsible for the finalization of books of accounts, overseeing bookkeeping and data management, managing receivables, and ensuring compliance with relevant regulations. The role also involves leading and mentoring a team, as well as handling client relationships professionally to ensure timely service delivery and client satisfaction. This position requires strong organizational and communication skills, technical knowledge, analytical skills, and the ability to work in a fast-paced, deadline-driven environment.
Responsibilities:
Financial Reporting & Finalization:
- Lead the preparation and finalization of financial statements for multiple clients across various industries in compliance with applicable accounting standards, VAT and Corporate Tax.
- Review journal entries, ledgers, and reconciliations to ensure accuracy and completeness of financial data.
- Timely preparation of management reports, cash flow statements, budgeting & forecasting and variance analyses. Report from CRM (Zeyora)
- Timely completion of assignments
- Compliance with IFRS, VAT and CT regulations
Team Management
- Supervise, mentor, and guide the accounts team to achieve performance objectives.
- Conduct periodic training and skill development sessions.
- Allocate responsibilities within the team and ensure timely delivery of accounting tasks.
- Staff performance feedback ratings
- Adherence to deadlines and quality benchmarks by team
Client Relationship Management:
- Serve as the primary point of contact for clients, managing queries, deadlines, and service delivery.
- Coordinate with clients to collect data, explain financial reports, and provide advisory on routine accounting and compliance matters.
- Maintain strong client relationships through consistent communication and high-quality service.
- Client satisfaction survey scores
- Retention and repeat business rate
- Timeliness of client communication
- Positive client feedback on value-added insights
Compliance & Internal Controls
- Ensure accurate filing of VAT, Corporate Tax, and other statutory requirements on behalf of clients.
- Keep updated with changes in local tax laws and accounting standards relevant to clients.
- Assist clients during internal and external audits and support implementation of audit recommendations.
- Maintain integrity and confidentiality of financial data and company policies.
- Regular assessment of the update on changing tax laws and accounting standards
- Assessment of advice given to the clients
- Timely completion of statutory filings
Receivable Management
- Monitor accounts receivable aging and follow up with customers to ensure timely collections.
- Prepare periodic reports on outstanding receivables and collection performance.
- Accounts receivable ageing control
- Reporting accuracy and timeliness
Bookkeeping & Data Management
- Updating day-to-day accounting entries for client accounts, including purchase, sales, bank, payroll, and journal entries.
- Ensure accuracy in recording and classification of transactions across software platforms used by clients.
- Monitor data integrity and manage systematic documentation of client financial records.
- Reporting accuracy and timeliness
- Compliance with IFRS and other applicable standards
- System usage and Software Proficiency
- Experience: Minimum 5years of experience.
- Age: 28-35 years of age.
- Educational Qualification: CA Inter, CMA & ACCA Member
Customer Success
Posted today
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Job Description
About Us
We are a growing B2B marketplace specializing in spare parts and logistics services for heavy machinery and commercial transport across the GCC region. Our platform connects buyers, suppliers, and logistics providers in one seamless ecosystem — making procurement faster, more transparent, and more efficient.
We are looking for a Customer Success & Acquisition Manager who will play a key role in attracting new users (both suppliers and buyers), onboarding them to our platform, and providing exceptional customer support throughout their journey.
Key Responsibilities
User Acquisition & Onboarding
- Identify and engage potential suppliers and buyers through targeted outreach, networking, and industry channels
- Present the platform's value proposition, conduct demos, and answer pre-onboarding questions
- Guide new users through the registration and onboarding process, ensuring smooth adoption of the platform
- Collaborate with marketing to optimize acquisition campaigns
Customer Success & Support
- Act as the primary contact point for registered users, providing timely and professional support
- Assist users with placing and managing orders, coordinating with suppliers and logistics providers when needed
- Resolve operational and transactional issues quickly and efficiently
- Monitor user activity and identify opportunities to improve their experience and engagement
- Escalate complex issues to relevant internal teams
Collaboration & Reporting
- Work closely with the product team to relay user feedback and suggest improvements
- Coordinate with logistics partners and suppliers to ensure seamless transaction flow
- Maintain detailed records of interactions, leads, and support cases in the CRM system
- Provide weekly and monthly reports on acquisition, onboarding, and support KPIs
Requirements
- Proven experience in B2B sales, account management, or customer success (marketplace/e-commerce experience is a plus)
- Strong communication and negotiation skills in English (Arabic is a plus)
- Ability to handle both proactive acquisition and reactive support tasks
- Experience with CRM tools and digital communication channels
- Highly organized, proactive, and customer-oriented
- Knowledge of the GCC market and heavy machinery industry is an advantage
Job Type: Full-time
Pay: Up to AED13,500.00 per month
Experience:
- B2B: 2 years (Required)
License/Certification:
- driver license (Required)
Location:
- Dubai (Required)
Customer Success
Posted today
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Job Description
Job Summary:
As a
Customer Happiness Executive
at our real estate registration firm, you'll be the face of our brand. From the moment a client walks in until their registration process is complete, you'll ensure they feel informed, comfortable, and confident. This is a client-facing role that requires excellent communication skills, patience, and a strong understanding of real estate documentation and legal processes.
Key Responsibilities
- Greet and assist clients visiting our office for property registration or documentation services.
- Guide clients through the real estate registration process, explaining documents and procedures clearly.
- Coordinate with legal, documentation, and verification teams to ensure smooth processing.
- Ensure all required documents are complete and accurately submitted.
- Address client questions or concerns on-site and escalate issues when necessary.
- Manage appointment schedules and reduce wait times for a smooth client experience.
- Follow up with clients post-visit to ensure satisfaction and gather feedback.
- Maintain a welcoming and professional front-office environment.
Requirements
- Excellent interpersonal and communication skills (local language proficiency is a plus).
- Strong organizational and documentation skills.
- Professional appearance and a friendly, approachable attitude.
- Ability to handle sensitive or confidential client information with discretion.
- Basic knowledge of property registration processes is a
big plus
.
Customer Success
Posted today
Job Viewed
Job Description
About Us
We are a growing B2B marketplace specializing in spare parts and logistics services for heavy machinery and commercial transport across the GCC region. Our platform connects buyers, suppliers, and logistics providers in one seamless ecosystem — making procurement faster, more transparent, and more efficient.
We are looking for a
Customer Success & Acquisition Manager
who will play a key role in attracting new users (both suppliers and buyers), onboarding them to our platform, and providing exceptional customer support throughout their journey.
Key Responsibilities
User Acquisition & Onboarding
- Identify and engage potential suppliers and buyers through targeted outreach, networking, and industry channels
- Present the platform's value proposition, conduct demos, and answer pre-onboarding questions
- Guide new users through the registration and onboarding process, ensuring smooth adoption of the platform
- Collaborate with marketing to optimize acquisition campaigns
Customer Success & Support
- Act as the primary contact point for registered users, providing timely and professional support
- Assist users with placing and managing orders, coordinating with suppliers and logistics providers when needed
- Resolve operational and transactional issues quickly and efficiently
- Monitor user activity and identify opportunities to improve their experience and engagement
- Escalate complex issues to relevant internal teams
Collaboration & Reporting
- Work closely with the product team to relay user feedback and suggest improvements
- Coordinate with logistics partners and suppliers to ensure seamless transaction flow
- Maintain detailed records of interactions, leads, and support cases in the CRM system
- Provide weekly and monthly reports on acquisition, onboarding, and support KPIs
Requirements
- Proven experience in B2B sales, account management, or customer success (marketplace/e-commerce experience is a plus)
- Strong communication and negotiation skills in English (Arabic is a plus)
- Ability to handle both proactive acquisition and reactive support tasks
- Experience with CRM tools and digital communication channels
- Highly organized, proactive, and customer-oriented
- Knowledge of the GCC market and heavy machinery industry is an advantage
What We Offer
- Competitive salary + performance-based bonuses
- Opportunity to work in a high-growth B2B marketplace with regional expansion plans
- Flexible and dynamic work environment
- Career growth opportunities as the company scales across GCC and beyond
Customer Success
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
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Customer Success
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success
Posted today
Job Viewed
Job Description
As CASABOT's Customer Success & Support Manager, you'll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You'll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home / PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
Communication & Leadership
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support / success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Support Platforms (Intercom, Zendesk)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
- Equity options for early-employees
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