39 Vp Of Product jobs in the United Arab Emirates

The Role
Position Title: Head – Business and Product Strategy Employment Type: Full Time Salary: up to 50K AED depending on experience and qualifications Benefits: Company laptop and mobile Job Location: Sharjah, UAE About the Client: A newly launched segment of one of the largest paint manufacturers in the Middle East, offering a diverse range of products such as adhesives, aerosols, 3D filaments, air fresheners, art supplies, and mosquito repellents Job Description: - Lead full product lifecycle management—from market research and product design to launch, post-launch execution, and continuous improvement—ensuring alignment with market demands and company goals across adhesives, aerosols, 3D filaments, air fresheners, arts, and mosquito repellents. - Develop and implement data-driven business, sales, and financial strategies for UAE, regional, and international markets; collaborate with sales teams to create market-specific forecasts and identify growth opportunities. - Oversee product positioning, branding, and marketing strategies, including campaign development and performance monitoring, to ensure strong market differentiation and competitive advantage. - Manage and develop cross-functional teams including product development, marketing, and sales; drive seamless coordination to meet timelines, budgets, and strategic business objectives while fostering a culture of innovation and continuous improvement.

Requirements
Qualifications: - Open to Male, Asian and Arabic nationals - Bachelor’s in Business, Marketing, or related; MBA preferred. - Minimum of 8 years' experience in product/business management, ideally in consumer goods or manufacturing - Skilled in product lifecycle, market research, and marketing strategy. With strong leadership, communication, and proven sales growth track record.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

• AI71 builds privacy-first AI products and delivers custom AI solutions for organizations that prioritize data sovereignty and security. Our vision is centered on the belief that enhanced data privacy and deeper customization are essential for driving wider AI adoption across enterprises and government entities.
• We're a product company with a strong advisory arm, combining technological innovation with strategic guidance.
• Our flagship product is Ask - a customizable AI enterprise platform for knowledge workers. We're also building vertical AI products in construction, health, agriculture, and other sectors. Founded in 2023, we've grown rapidly to 140 team members and continue to expand.
• Our team brings expertise from tier 1 product companies (DeepMind, Google, Amazon, Apple) and tier 1 strategy consulting firms (McKinsey, QuantumBlack, BCG X).
• Headquartered in Abu Dhabi with strong regional connections, we serve clients globally.

The Role

Who You Are:

You are a strategic thinker with a strong bias for action. An autonomous and entrepreneurial individual, you thrive on solving complex problems and taking ownership from analysis through to implementation. You excel at collaborating with technical and executive teams to drive impactful results in a fast-paced environment.

The Position:

As a Product Strategy & Operations ("ProdOps") Associate, you will be at the nexus of product, engineering, and business strategy, driving the development of industry-leading AI software. You won't just analyze and recommend—you will own initiatives from start to finish. This means diving deep into data to develop compelling strategies, communicating those findings to senior executives, and then working hands‑on with technical teams and partners to drive implementation and ensure real-world impact. This role sits within our broader T/PgM (Technical/Program Management) organization serving the CPTO. Operating with scale and speed, our world‑class team is just getting started.

Job Responsibilities

• Solve critical challenges by leading analytical deep dives into user needs, competitive landscapes, and financial models to develop actionable recommendations.
• Build the future by owning the business rationale for launching new use cases or incubating new product areas.
• Influence strategy by communicating your findings and recommendations persuasively to senior management and the wider organization.
• Execute with autonomy on ‘special projects’ that enhance organizational efficiency and accelerate decision‑making.

Qualifications

• A degree in Computer Science, AI, Engineering, or a related technical field.
• ~2 years of work experience in a highly analytical and strategic role such as management consulting, investment banking, business operations, or a similar function.
• A proven track record of solving ambiguous problems with exceptional analytical skills, business judgment, and innovative thinking.
• Demonstrated ability to build strong relationships and communicate effectively with both technical and executive stakeholders.
• A strong plus is entrepreneurial experience in a high‑growth startup or technology company, showcasing your ability to thrive in a fast‑paced environment.

As part of our commitment to fostering a diverse and inclusive workplace, we invite applicants to voluntarily provide gender and ethnicity information. This data is for internal reporting only, kept confidential, and has no impact on hiring decisions. Sharing is completely optional — your application will be considered equally whether or not you provide this information.

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About the Role:

• Add, modify, and delete products on our website, ensuring accurate and up-to-date listings;
• Manage product details, including descriptions, prices, images, and stock levels;
• Ensure product data is accurate, consistent, and aligned with the company’s standards;
• Collaborate with the team to support product updates and improvements.

Ideal Candidate Profile:

• Experience in product management or similar roles, preferably in an e-commerce environment;
• Strong attention to detail and ability to manage large volumes of product data;
• Familiarity with WooCommerce, OpenCart or other CMS platforms for product management;
• Ability to work independently and efficiently while ensuring accuracy;
• Basic knowledge of HTML or CSS is a plus, but not required.

What We Offer:

• A dynamic work environment with opportunities for professional growth;
• A supportive team ready to collaborate and share knowledge;
• Competitive salary based on experience and performance.

Additional Benefits:

• Performance bonuses based on productivity and task completion;
• Opportunities for career advancement within the company.

If you’re passionate about e-commerce and product management, we’d love to have you on our team! #J-18808-Ljbffr

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Product Management, Processing & Mastercard Prepaid Management Services (MPMS)
About Mastercard Processing & MPMS:
Mastercard Processing is a platform pre-integrated with multiple products and services of Mastercard, API based and highly configurable to support multiple digital and Fintech use cases, including neo-banks, installments, lending, GIG economy constructs, digital wallets, retailers, travel agencies etc.  The platform is strategically used to build modular solutions that can be repurposed to support Mastercard product strategies. 
Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable platform that supports a global portfolio of prepaid programs, combining innovation with operational excellence.
Role:
Vice President Processing & MPMS will focus on all aspects of the business to drive results that deliver on the multi-year P&L objectives, including talent hiring and management, culture, technology, business development, client support, strategy, reporting, innovation, and operational excellence.  VP Processing & MPMS will be managing multiple Processing & MPMS assets of Mastercard, delivering on a robust backlog to extend capabilities while expanding the business to take advantage of new opportunities, across Middle East Africa.  VP will continually manage prioritization to balance product development, P&L, client support, and Mastercard product enablement. 
Responsibilities: 
1. Serve as the key executive leader and SME for Processing & MPMS, delivering on P&L objectives for the business. 
2. Build team and culture to operate in a diverse and inclusive, agile, transformative way, with a focus on speed of delivery, quality, innovation, and client success. 
3, Inspire team, to deliver the best solution to meet the best opportunities in the evolving digital payments ecosystem. 
4, Be 100% accountable and represent the business internally and externally, with energy, enthusiasm, clarity of direction, and curiosity to continually improve KPIs and client performance.
5. Develop and manage go to market strategy, focusing on the best use cases, global market prioritization, and Mastercard enablement opportunities.
6. Continually manage complex prioritization of extensive backlog balancing multiple stakeholders and objectives - sometimes conflicting.  Continually enhance strategy, objectives and roadmap to serve as a differentiator in winning new client deals, informed by industry trends, priorities, client business needs, and changing competitive landscape. 
7. Oversee product development lifecycle.  Lead teams to ensure the product, enhancement, and technology requests meet the business needs and are rolled-out as designed, while also managing the correction of any defects / issues.
8.Develop product positioning and messaging, set direction for marketing and sales plans, and develop collateral and sales materials.
9.Provide senior management support to assist with key client, and client business sales.
Qualifications
1. Strong Leadership experience in payments systems and processing solutions management with specific relevant knowledge of issuer processing and network business, as well as experience managing a P&L and budget, accurately forecasting sources of cost, revenue, and risk with an ability to summarize business and financial data in a useful manner for planning and decision making
2. Strong people leader, building and managing a diverse, talented, driven, and developing team aligned to succeed - with a focus on delivering financial results by serving the client first.
3. Experienced collaborator at all levels, effectively managing through challenges to reach the best outcome
4. Extensive knowledge in software development, partnering closely "as one" with product and engineering.
5. Experience managing and developing products and solutions
6. Demonstrated success in managing existing product sets, while developing new products and services and executing on go to market initiatives
7. Results-oriented leader; analytic and fact-based consultative discipline
8. Excellent written and verbal communication skills with the ability to establish effective relationships with all levels including executive and C-level management
9. Ability to effectively manage during crisis events
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Job Description Summary**
GE Vernova's GridBeats platform is transforming how utilities manage and optimize their electrical grid assets. At the core of this transformation is our Asset Performance Management (APM) suite-enabling predictive, data-driven operations that enhance reliability, reduce costs, and accelerate the energy transition.
We're looking for a visionary product leader to drive innovation in APM and help utilities and industrials unlock the full potential of their grid infrastructure. If you're passionate about solving real-world challenges, pushing technological boundaries, and making a global impact, this is your opportunity to lead the change.
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La plateforme GridBeats de GE Vernova révolutionne la manière dont les gestionnaires de réseaux électriques optimisent leurs actifs. Au cœur de cette transformation se trouve notre suite Asset Performance Management (APM) - qui permet des opérations prédictives, basées sur les données, pour améliorer la fiabilité, réduire les coûts et accélérer la transition énergétique.
Nous recherchons un(e) leader produit visionnaire pour stimuler l'innovation dans l'APM et aider les acteurs du secteur énergétique et industriel à exploiter pleinement le potentiel de leurs infrastructures. Si vous êtes passionné(e) par la résolution de problématiques concrètes, les technologies de pointe et l'impact global, cette opportunité est faite pour vous.
**Job Description**
**Role Overview**
As the GridBeats APM Product Management Leader, you will guide a small, high-impact team of product managers and product owners. You'll own the vision, strategy, and execution of our APM product line-from asset health analytics and predictive maintenance to AI-powered decision support.
This role requires a strategic thinker with deep technical insight, customer empathy, and a track record of building successful enterprise software products.
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**Présentation du rôle**
En tant que **GridBeats APM Product Management Leader** , vous dirigerez une petite équipe performante de chefs de produit et de product owners. Vous serez responsable de la vision, de la stratégie et de l'exécution de notre gamme APM - incluant l'analyse de la santé des actifs, la maintenance prédictive et l'aide à la décision basée sur l'intelligence artificielle.
Ce poste requiert une pensée stratégique, une forte expertise technique, une empathie client et une expérience avérée dans le développement de logiciels d'entreprise à succès.
**Key Responsibilities**
+ Lead and mentor a team of product managers and product owners, fostering a culture of collaboration, accountability, and innovation.
+ Define and communicate the strategic vision and roadmap for the GridBeats APM product suite, aligning with business goals and customer needs.
+ Collaborate cross-functionally with engineering, design, delivery, pre-sales, and commercial teams to deliver impactful, scalable solutions.
+ Engage with global customers and stakeholders to understand market trends, pain points, and opportunities for differentiation.
+ Translate customer needs and product strategy into clear, actionable R&D requirements.
+ Prioritize product investments based on business value, technical feasibility, and customer impact.
+ Partner with marketing, sales, and customer success to ensure successful product launches, adoption, and lifecycle management.
+ Monitor product performance, customer satisfaction, and competitive dynamics to inform continuous improvement.
+ Represent the GridBeats APM vision internally and externally, including customer engagements, industry events, and analyst briefings.
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**Responsabilités principales**
+ Encadrer et accompagner une équipe de chefs de produit et de product owners, en favorisant une culture de collaboration, de responsabilité et d'innovation.
+ Définir et communiquer la vision stratégique et la feuille de route de la suite GridBeats APM, en cohérence avec les objectifs de l'entreprise et les besoins des clients.
+ Collaborer avec les équipes d'ingénierie, de design, de livraison, de pré-vente et commerciales pour développer des solutions impactantes et évolutives.
+ Interagir avec des clients et parties prenantes à l'échelle mondiale pour comprendre les tendances du marché, les points de douleur et les opportunités de différenciation.
+ Traduire les besoins clients et la stratégie produit en exigences claires pour la R&D.
+ Prioriser les investissements produits selon la valeur business, la faisabilité technique et l'impact client.
+ Travailler en partenariat avec le marketing, les ventes et le service client pour assurer le succès des lancements produits, leur adoption et leur gestion sur le cycle de vie.
+ Suivre les performances produits, la satisfaction client et la concurrence pour guider l'amélioration continue.
+ Représenter la vision GridBeats APM en interne et en externe, notamment lors d'événements clients, salons professionnels et briefings analystes.
**Qualifications**
+ 10+ years of experience in product management, including 3+ years in a leadership role.
+ Proven success managing enterprise software products, ideally in APM, industrial IoT, or related domains.
+ Experience leading distributed teams across geographies and cultures.
+ Strong communication, leadership, and stakeholder management skills.
+ Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA or equivalent experience preferred.
+ Solid understanding of industrial operations, asset management, and predictive analytics. Experience in electrical utilities, smart grid, or device management is a strong plus.
+ Familiarity with AI/ML, cloud platforms, and SaaS business models.
+ Proficiency in Agile methodologies.
+ Fluent in English (written & oral), knowledge of French a plus.
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**Profil recherché**
+ Minimum 10 ans d'expérience en gestion de produit, dont au moins 3 ans dans un rôle de leadership.
+ Succès avéré dans la gestion de produits logiciels d'entreprise, idéalement dans l'APM, l'IoT industriel ou des domaines connexes.
+ Expérience dans la gestion d'équipes distribuées à l'international.
+ Excellentes compétences en communication, leadership et gestion des parties prenantes.
+ Diplôme en ingénierie, informatique, commerce ou domaine équivalent ; MBA ou expérience équivalente apprécié.
+ Bonne compréhension des opérations industrielles, de la gestion des actifs et de l'analyse prédictive. Une expérience dans les services électriques, les réseaux intelligents ou la gestion d'équipements est un atout fort.
+ Connaissance des technologies IA/ML, des plateformes cloud et des modèles SaaS.
+ Maîtrise des méthodologies Agile.
+ Maîtrise de l'anglais (oral et écrit) indispensable ; la connaissance du français est un plus.
**Desired Characteristics**
+ Visionary Leader - Inspires teams with a compelling vision and clear execution path. pp
+ Empowering Manager - Enables team success through coaching and autonomy.
+ Customer Advocate - Champions customer outcomes in every decision.
+ Outcome-Driven - Focuses on measurable impact over activity.
+ Innovative Thinker - Rapidly tests and validates ideas before scaling.
+ Strategic Operator - Balances short-term wins with long-term growth.
+ Collaborative Influencer - Builds trust across functions and levels.
+ Global Mindset - Comfortable working across cultures and time zones.
+ Mission-Driven - Motivated by the energy transition and its global significance.
+ Willingness to travel internationally.
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**Qualités personnelles recherchées**
+ **Leader visionnaire** - Inspire les équipes avec une vision claire et une exécution rigoureuse.
+ **Manager bienveillant** - Favorise la réussite par le coaching et l'autonomie.
+ **Défenseur du client** - Place les résultats clients au cœur de chaque décision.
+ **Orienté résultats** - Se concentre sur l'impact mesurable plutôt que sur l'activité.
+ **Esprit innovant** - Teste et valide rapidement les idées avant de les déployer à grande échelle.
+ **Stratège opérationnel** - Équilibre les gains à court terme avec la croissance à long terme.
+ **Influence collaborative** - Crée la confiance entre les fonctions et les niveaux hiérarchiques.
+ **Ouverture internationale** - À l'aise pour travailler avec différentes cultures et fuseaux horaires.
+ **Engagement pour la mission** - Motivé(e) par la transition énergétique et son importance mondiale.
+ Disponible pour des déplacements internationaux.
Join us and be part of a mission-driven team that's redefining asset performance management for the energy transition. Help utilities unlock the full potential of their infrastructure while advancing toward a cleaner, smarter, and more resilient energy future.
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**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Role
Our client is a household name who manufacture, sell and provide after-sales services of their branded home appliances including refrigerators, washing machines, vacuum cleaners globally Job Overview: The Sr. Specialist - Product Management & Compliance is responsible for driving the overall strategy and execution of the Laundry Category within the organization. Additionally, this position is responsible of coordinating standard and regulation processes for all product categories. This role involves leading cross-functional teams in product development, brand positioning, customer acquisition, and retention, ensuring that both the product roadmap and product strategy are aligned with the company’s strategic goals. The position requires a unique combination of skills, including product management expertise, leadership, and the ability to collaborate effectively with engineering, design, sales, and other departments. Key Job Details: • Coordinate and manage standard and regulation processes for all product categories by communicating with factory and customers. • Lead product development for Washing Machines and Tumble Dryers. • Conduct market research to identify customer needs and trends. • Analyze the competitive environment, market share and positioning details. • Execute pricing and value chain analysis. Job Responsibilities: Standard and Regulation: • Coordinate new standard and regulation processes between the factory and the customer. • Establish a systematic way to track the processes of new regulations for each category. • Ensure tight collaboration between product managers, sales and technical teams. Product Management: • Product Vision: Lead the development of the product vision and roadmap based on market research, customer needs, and competitive analysis. • Innovation & Development: Ensure a focus on product innovation, defining and delivering features that meet customer needs, solve problems, and differentiate the company in the market. • Product Lifecycle: Oversee the entire product lifecycle, from ideation to development, launch, and ongoing optimization. • Range Management: Define regional product ranges to increase SKU efficiency. Manage SKU efficiency and profitability based on criteria set. Execute & manage SKU phase-out process. • Customer-Centric Design: Advocate for customer feedback and insights to inform product development and enhancements, ensuring the product is designed to meet evolving market demands. • Performance & Metrics: Establish key performance indicators (KPIs) for product success, track performance, and adjust strategies as necessary. • Pricing: Develop price band recommendation for each country. Review positioning, pricing, value chain analysis and build recommendation for countries Collaboration & Execution: • Cross-Department Coordination: Ensure tight collaboration between product, marketing, engineering, sales, and customer support to deliver a seamless customer experience and product success. • Budget Management: Manage budgets for both product development and marketing, ensuring efficient allocation of resources and maximizing ROI. • Risk Management: Identify potential risks or bottlenecks in product development or marketing execution and address them proactively to keep projects on track. Customer & Market Focus: • Customer Insights: Champion the voice of the customer by collecting and analyzing feedback from customers, sales teams, and other stakeholders to inform both product development and marketing strategies. • Competitive Analysis: Continuously monitor industry trends, competitor activities, and market shifts, adjusting strategies to maintain a competitive advantage. Others: • Product Marketing Training: Adapt global training materials to regions / countries. • Product Training: Execute trainings across the entire region. • Feasibility Study: Execute feasibility study by working with responsible colleagues in sales and HQ product management.

Requirements
• Bachelor’s degree with 3 to 5+ years within Consumer Electronics and Home Appliance industry covering Product Management. • Track record of building and launching new products. • Strong negotiation, analytical and problem-solving skills with a strategic mindset. • Affinity with pricing strategies, category management and product launches. • Ability to work independently and collaboratively in a fast-paced environment. • Strong verbal, written and presentation abilities. • Experience of working with global teams, and professional proficiency in Arabic language is essential. • Project management skills. • Experience in coordinating and orchestrating product standard and certification processes would be a big plus. • Proficiency in Excel and PowerPoint. • Travel required based on business needs; domestic and international. Candidate Characteristics: • Passionate about delivering a beautiful product experience to users regionally. • Enjoy learning and sharing new things with high levels of curiosity. • Organized, detailed, goal driven, achievement oriented with a problem solving mindset. • Able to identify opportunities, take ownership and drive to completion. • Tenacious, hardworking, creative and an excellent teammate. • Able to think strategically and tactically. • Thrives in a highly dynamic work environment. • Leadership skills to handle complexity in both processes and people.

About the company
KERSHAW LEONARD "WE CHANGE PEOPLES LIVES" Who we are: Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today. Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates. Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill. What we do: Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the clients team, to assist wherever is needed to improve performance and leadership skills Why Us: The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.

Overview

Job Purpose: To build and manage Aldar’s people data and analytics capability. This role enables data-driven decisions across all P&C teams by overseeing the full lifecycle of people data management, from collection and classification to cleansing and compliance (with data privacy regulations), and by translating data into workforce intelligence and predictive insights

Responsibilities

• People Data Management
• Establish and oversee standards for people data collection, classification, and maintenance to ensure accuracy and integrity.
• Partner with the VP People Digital Transformation to ensure system outputs provide clean and reliable data for analytics use.
• Ensure compliance with data privacy regulations and ethical use of workforce data.
• Analytics, Reporting & Dashboards
• Design and manage P&C dashboards, workforce scorecards, and executive-level reporting for the CPCO and leadership team.
• Deliver timely and accurate reporting on core HR metrics (e.g., headcount, turnover, diversity, absenteeism, engagement).
• Continuously improve reporting tools and visualization methods to make data accessible and actionable for stakeholders.
• Develop advanced analytics models (e.g., predictive attrition, workforce planning, pay equity, succession risk).
• Interpret data trends and provide actionable insights to shape workforce strategy, employee experience, and organizational effectiveness.
• Cross-Functional Partnership
• Partner with the broader P&C team to measure impact of people initiatives (e.g., engagement, culture shifts, learning outcomes).
• Collaborate with Group Technology and Group Finance to ensure workforce data aligns with broader enterprise reporting.

Experience

• 10 + years of experience in HR analytics, workforce planning, or business intelligence
• Proven track record in data management, analytics, and visualization (e.g., Power BI, Tableau, Qlik, or equivalent).
• Demonstrated ability to translate data into actionable business insights.
• Experienced with large-scale HR data sets and integrating multiple data sources.
• Familiarity with HR processes across the employee lifecycle.
• Prior experience in private sector, large-scale organizations or fast-growth environments preferred.

Technical & Interpersonal Skills

• Expertise in data analysis, visualization, and storytelling.
• Strong understanding of HR metrics and workforce analytics best practices.
• High proficiency in analytics tools (SQL, Python/R for HR analytics a plus).
• Excellent problem-solving, critical thinking, and quantitative skills.
• Ability to convey clear messages through data storytelling
• Knowledge of data privacy requirements.

Qualifications

• Bachelor’s degree in Data Science, Statistics, Business Analytics, Finance, HR, or related field (required).
• Master’s degree (MSc in Analytics, HR Analytics, or MBA with quantitative focus) preferred.
• Professional certifications in data/analytics (e.g., Power BI, Tableau, SQL, or People Analytics certifications) desirable.

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Job Purpose

Lead the Customer operations to drive, develop, and deliver a customer-centric post sale operations that ties in all customer requests raised across touchpoints to be centralized and serviced via a one-stop-shop function.

Responsible for the enhancement of customer operations processes for better visibility, transparency and accountability in managing customer requests and SLA for improved customer experiences.

Roles and Responsibilities

• Actively involved in setting up the operations to support with DXB & RAK launch of ALDAR services similar to the AUH Operational Excellence set-up.
• Assess and centralize all workflows across customer touch points under single shared service function.
• Partner with Sales support teams to understand ongoing business and upcoming projects to help forecast proactively incoming volumes and better plan operations.
• Oversee all daily operations along with the post-sale registrations of units which include SPA validation and timely delivery.
• Work with Abu-Dhabi Teams to unify the processes across DXB & RAK teams.
• Providing support & enabling the Operations team to ensure seamless execution of daily operations, digitize our processes and offering diverse perspectives to address ongoing challenges.
• Compiling and presenting regular reports to senior management, detailing key operational metrics, performance indicators, prevailing trends, and predictive future outcomes
• Driving and enhancing CSAT & Net Promoter Scores across operational transactions
• Management of projects and operational Governance within the operations team will be an ongoing expectation from the candidate.
• Plan strategies for Customer interfaces across digital, virtual & physical channels of service to deliver “first-time resolution”.
• Drive integration with government authorities to allow for quicker, seamless and elevated customer experiences from post-sale initial registration to final title deed to in living experiences.

Related Years of Experience

Min of 10+ years of related experience in Customer service, Contact Center, Banking, Project Management and or Real Estate.

Min of 5+ years' experience in leadership or people management roles

Field of Experience:

Customer management, banking, Real estate management.

Strong knowledge of real estate products and services

Strong knowledge of customer service standards and customer quality delivery standards

Technical and Interpersonal Skills

Proven strategic thinker with track record of innovation

Demonstrated excellent value-based leadership skills

Strong communication and interpersonal skills

Understanding of BPO’s (advantageous)

Qualification

Bachelor's degree in business administration or related field

Master's degree preferred.

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Job Purpose

Lead the Customer operations to drive, develop, and deliver a customer-centric post sale operations that ties in all customer requests raised across touchpoints to be centralized and serviced via a one-stop-shop function.

Responsible for the enhancement of customer operations processes for better visibility, transparency and accountability in managing customer requests and SLA for improved customer experiences.

Roles and Responsibilities

• Actively involved in setting up the operations to support with DXB & RAK launch of ALDAR services similar to the AUH Operational Excellence set-up.
• Assess and centralize all workflows across customer touch points under single shared service function.
• Partner with Sales support teams to understand ongoing business and upcoming projects to help forecast proactively incoming volumes and better plan operations.
• Oversee all daily operations along with the post-sale registrations of units which include SPA validation and timely delivery.
• Work with Abu-Dhabi Teams to unify the processes across DXB & RAK teams.
• Providing support & enabling the Operations team to ensure seamless execution of daily operations, digitize our processes and offering diverse perspectives to address ongoing challenges.
• Compiling and presenting regular reports to senior management, detailing key operational metrics, performance indicators, prevailing trends, and predictive future outcomes
• Driving and enhancing CSAT & Net Promoter Scores across operational transactions
• Management of projects and operational Governance within the operations team will be an ongoing expectation from the candidate.
• Plan strategies for Customer interfaces across digital, virtual & physical channels of service to deliver “first-time resolution”.
• Drive integration with government authorities to allow for quicker, seamless and elevated customer experiences from post-sale initial registration to final title deed to in living experiences.

Requirements

• Min of 10+ years of related experience in Customer service, Contact Center, Banking, Project Management and or Real Estate.
• Min of 5+ years' experience in leadership or people management roles
• Field of Experience: Customer management, banking, Real estate management.
• Strong knowledge of real estate products and services
• Strong knowledge of customer service standards and customer quality delivery standards
• Proven strategic thinker with track record of innovation
• Demonstrated excellent value-based leadership skills
• Strong communication and interpersonal skills
• Understanding of BPO’s (advantageous)
• Bachelor's degree in business administration or related field
• Master's degree preferred.

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