IT Support Engineer (Warehouse & Factory) Information Technology · Dubai

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Dubai, Dubai Gulf Marketing Group (GMG Group)

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Job Description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

As a Support Engineer, you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users, managing IT hardware and software, and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro, and warehouse systems. You will assist in rolling out new projects and applications while adhering to company's Standard Operating Procedures (SOPs). Additionally, you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs, and IDFs), and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem-solving, strong technical expertise, and a customer-first mindset to ensure seamless IT operations.

Job Description:

IT Infrastructure Support:
- Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.
- Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
- Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations:
- Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.
- Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders. Application and System Management:
- Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
- Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.
- Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance. Project and Rollout Support
- Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).
- Collaborate with cross-functional teams to implement IT solutions that meet organizational needs. Procurement and Vendor Coordination
- Create purchase requests and follow procurement processes in adherence to company policies.
- Coordinate with vendors to ensure services are delivered as per agreements and organizational standards. Monitoring and Maintenance:
- Regularly monitor and manage IT systems to ensure optimal performance and availability.
- Perform preventive maintenance to mitigate potential system downtime or disruptions.

Technical/Functional Competencies:

Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems.
- Strong technical expertise in configuring and troubleshooting IT hardware and software.
- Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.
- Excellent problem-solving and communication skills with a customer-first mindset.
- Experience in a ticket driven environment
- Knowledge in networking and virtualization

Educational Qualification:

Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

Experience:

3-5 years of experience in help desk or IT support roles

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?

  • An opportunity to become part of diverse teams with international exposure
  • Comprehensive medical insurance for self
  • Residency sponsorship and flight allowances for self
  • Up to 30% discount in our premium retail sports brand stores
  • Up to 20% discount in our pharmacy chain
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Head of Supply Chain

New
Dubai, Dubai Omanyp

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Job Description

Overview

Our client is a well-established group of business across several industrial and manufacturing segments, known for its robust operations and innovative processes. They offer a structured working environment with a focus on excellence and continual improvement.

Responsibilities
  • Develop and implement supply chain and procurement strategies that align with the group's business goals across diverse sectors including manufacturing, agriculture, and pharmaceuticals.
  • Establish and optimize procurement mechanisms, policies, and processes to support efficient sourcing, vendor management, and cost control across multiple sub-companies.
  • Coordinate logistics and inventory operations to ensure timely availability of materials, reduce waste, and support production across facilities including those for specialized vehicles and machinery.
  • Drive cross-functional collaboration with finance, manufacturing, and operations teams to ensure transparency, compliance, and seamless execution of supply chain activities.
  • Monitor and improve supply chain performance, leveraging data and KPIs to identify bottlenecks, enhance efficiency, and support strategic decision-making.
  • Ensure compliance with health, safety, and environmental standards, embedding best practices across all supply chain and procurement functions.
Qualifications
  • 12+ years of end to end Procurement and Supply Chain experience in the relevant sector
  • Proven experience in leading supply chain functions within large, diversified organizations.
  • Strong background in procurement strategy, policy development, and cross-functional collaboration.
  • Ability to initiate and scale operations in a high-pressure, fast-paced environment.
  • Experience managing supply chains for manufacturing, machinery, automotive and industrial materials
  • Capable of empowering teams and embedding robust mechanisms for long-term success.
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Sales & Supply Chain Coordinator

Dubai, Dubai Charterhouse

Posted 4 days ago

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Job Description

The Role
Charterhouse is working exclusively with a well-established multinational manufacturer, which is looking to hire a proactive and detail-oriented Sales & Supply Chain Coordinator to join their team based in Dubai. The Sales & Supply Chain Coordinator will support regional sales and supply chain operations across the GCC and Levant. Reporting to the Sales Manager, the role involves coordinating quotations, forecasting, reporting, and ensuring accurate order processing and documentation. The Coordinator will work closely with internal teams and external partners to streamline logistics, manage customs documentation, and coordinate shipment, as well as supporting ERP and CRM systems.

Requirements
The ideal candidate will have a minimum of five years of experience in internal sales and supply chain coordination, preferably in a technical or engineering environment. A Bachelor’s Degree in Business Administration or Engineering is required. Proficiency in MS Office, ERP, and CRM platforms is essential, along with strong analytical skills, solid product knowledge, and excellent English communication skills. A proactive, detail-oriented and team player will be key to succeeding in this role.

About the company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.
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Oracle Supply Chain Planning Consultant

Dubai, Dubai IBM

Posted 5 days ago

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Job Description

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
**Your role and responsibilities**
As a delivery consultant working as an integral part of a project team, you will contribute to and lead all phases of the consulting lifecycle. You will play a customer-facing role and be involved in Requirement Analysis, Business Process Documentation & Solution Design. You will work with and guide your project team to develop, configure and deploy the solution, and ensure project processes and deliverables in your area are met. In addition to project-related activities, you will also manage and contribute to proposal development, demonstrating the application to potential customers and play an important role in building our Supply Chain capabilities and offerings.
As an experienced consultant you will be a self-starter and have strong functional skills in the implementation of Oracle Supply Chain Planning Cloud, backed up by proven hands-on experience, ideally across different industries. You will have the ability to work under pressure and must be able to communicate effectively with customer stakeholders.
The successful candidate will have the opportunity to be part of our premier consulting firm working on the cutting edge of Cloud Implementations. You will work across a wide variety of customers and play a key role in some of the most exciting Supply Chain implementations across the Middle East region.
**Required technical and professional expertise**
8+ Years of functional experience delivering Oracle Supply Chain Planning applications.
**Preferred technical and professional experience**
Multiple full Oracle Cloud Implementations cycles. Experience in both Demand Management and Supply Planning is a must.
Experience leading streams of work and delegating/ managing small teams of consultants both on-shore and off-shore.
Demonstrated experience in Solution Design, Requirements Analysis, Functional Design, Configuration Documentation, Troubleshooting and Integration Architecture.
Experience working with technical teams for Interface design, development and testing.
Ability to multi-task and to work independently.
Strong client facing, communication and client management skills.
A good understanding of Application Implementation methodologies.
Ability to travel to client sites.
Demonstrable functional skills in:
Supply Planning
Demand Management incl. replenishment planning
Preferably additional functional skills in at least one of the following areas:
S&OP
Manufacturing Scheduling
Backorder Management
Additional skills in any of these areas would also be of benefit:
Manufacturing (Process/ Discrete)
Maintenance
Order Management
Quality Management
Product Data Hub
Inventory Management
Cost Management
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Supply Chain Specialist Logistics · Dubai

New
Dubai, Dubai Gulf Marketing Group (GMG Group)

Posted today

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Job Description

Overview

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Role Summary

The incumbent will serve as the Supply Chain Specialist, responsible for optimizing and overseeing key elements of supply chain management within the Trilogi Non-Food division.

  • This role focuses on enable, manage, support and improve the supply chain across the business functions to ensure on time and in full delivery that will positively impact profitability.
  • The incumbent will ensure that processes are efficient and cost-effective, and that goods are delivered on time to meet business needs.
Accountabilities and Responsibilities
  • Order consolidation from internal and external business units
  • Work on order book to upload in both internal and vendor system
  • Submit / upload order to vendor Brand on time as per business requirement
  • Track OTB against actual order
  • Receive order confirmation from vendor, reconcile with internal order book and provide order confirmation to internal and external business units
  • Track the order book, prepare and update internal tracker for business units both manual and power BI
  • Liaise with principal/vendor to obtain latest inbound shipping details and regulate container flow
  • Co-ordinate with Principals, shipping and logistics for documentation, custom clearance, and priority of shipments
  • Co-ordinate with assigned shipping agent on shipment collection and movements
  • Excess shortage claim from principle/vendor
  • Coordinate RTV (return to vendor) process whenever required
  • Manage product destruction locally upon request from Principle
  • Provide accurate seasonal data for internal systems (including data for PI creation, master files, pricing)
Functional / Technical Competencies
  • The incumbent must have a deep understanding of order management, shipment tracking and logistics. Proficiency SAP, S4 Hana and advance MS Excel is required. The incumbent should possess strong analytical skills to interpret data and make strategic decisions, along with excellent communication and negotiation skills to manage supplier relationships. Problem-solving abilities and a detail-oriented mindset are also critical to success in this role
Experience

3+ years in Supply Chain Management. Experience in order management and tracking. Experience using SAP systems, and advance excel.

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Logistics, Supply Chain & Operations Jobs

New
Dubai, Dubai Aramex

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Logistics, Supply Chain & Operations Jobs Logistics, Supply Chain & Operations

At Aramex, we don’t just move goods—we create smarter, more efficient supply chain solutions tailored to your business. With a team of logistics experts and strategically located facilities, we ensure seamless operations from the moment your inventory leaves suppliers or factories until it reaches retailers or end customers.

From land, air, and sea freight to import, export, and oversized cargo, our extensive global network and cutting-edge technology provide the agility and reliability businesses need to thrive.

Partner with Aramex and experience logistics redefined!

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Supply Chain & Logistics Assistant Manager

New
Dubai, Dubai AMS Middle East FZE

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Supply Chain & Logistics Assistant Manager

Dubai

Permanent

Ongoing

Job Summary


The Supply Chain & Logistics Assistant Manager oversees the coordination and optimization of supply chain
operations. The position is responsible for supporting the Supply Chain General Manager in various tasks and
this role involves managing inventory, monitoring transportation, and ensuring efficient logistics processes. The
role demands a keen eye for detail, strong organizational skills, and the ability to navigate and resolve logistical
challenges effectively.


Role & Responsibilities


1. Support in developing and implementing Logistics plans in line with corporate Logistics strategy to
support overall business objectives.
2. Handle operations related to logistics - KPI, inventory, transport, Integration of information & customer
requirements.
3. Assist in evaluating the performance of vendors and make recommendations for improvements.
4. Establish and maintain relationships with logistics service providers, assist in negotiating contracts and
ensuring cost-effectiveness while implementing 3rd part logistics performance measurements.
5. Monitor and manage inventory levels to ensure optimum inventory levels at all times with key focus to
avoid aging inventory situation.
6. Implement inventory control measures to minimize damages during storage, transportation and ensure
accurate record-keeping.
7. Oversee preparation and maintenance of shipping and customs documentation while ensuring
compliance with international customs regulations for EXIM.
8. Maintain accurate records of shipments, tracking information, and other relevant logistics data.
9. Identify potential risks in the supply chain and develop strategies to mitigate them by proactively
addressing issues related to transportation, customs, and other logistics challenges.

10. Supervise and lead a team of logistics professionals, providing guidance by conducting regular training
sessions to enhance the skills of the logistics team.
11. Implement best practices to enhance the overall efficiency of the logistics operations with proven ability to
resolve critical issues to ensure highest level of customer satisfaction.
12. Responsible for multiple customer accounts including management and improvement of services
provided to distributors / customers.


Qualifications and Education Requirements

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Proven experience in logistics and supply chain management, with at least 5 years in a supervisory
    role.
  • Strong understanding of international trade regulations, customs procedures, warehousing and
    inventory management.
  • Excellent communication with strong analytical, planning and organizing skills.
  • Proficiency in logistics software (Microsoft Dynamics) and Microsoft Office Suite.
  • Ability to work under pressure and meet tight deadlines.
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Dubai-Based Purchasing & Supply Chain Specialist

New
Dubai, Dubai AM.PM Europe GmbH

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A premium bathroom products company located in Dubai seeks professionals in Purchasing and Supply Chain. The role involves managing supplier orders, monitoring inventory, and ensuring product delivery. Candidates should have higher education in economics and at least 2 years of relevant experience, along with fluency in English and Russian. The company offers a comfortable workspace and growth opportunities. #J-18808-Ljbffr
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Dubai-Based Purchasing & Supply Chain Specialist

New
Dubai, Dubai AM.PM Europe GmbH

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Job Description

A premium bathroom products company located in Dubai seeks professionals in Purchasing and Supply Chain. The role involves managing supplier orders, monitoring inventory, and ensuring product delivery. Candidates should have higher education in economics and at least 2 years of relevant experience, along with fluency in English and Russian. The company offers a comfortable workspace and growth opportunities. #J-18808-Ljbffr
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Dubai-Based Purchasing & Supply Chain Specialist

New
Dubai, Dubai AM.PM Europe GmbH

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A premium bathroom products company located in Dubai seeks professionals in Purchasing and Supply Chain. The role involves managing supplier orders, monitoring inventory, and ensuring product delivery. Candidates should have higher education in economics and at least 2 years of relevant experience, along with fluency in English and Russian. The company offers a comfortable workspace and growth opportunities. #J-18808-Ljbffr
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