95 Workplace Technology Engineer jobs in the United Arab Emirates

Dubai, United Arab Emirates | Posted on 07/24/2025

Workplace Technology Engineer - 6-month temp contract (junior role)

myZoi is changing lives for the better for those who deserve it themost. We are an exciting fintech start-up aiming to promote financialinclusion globally. Our vision is to provide a level playing field to theunbanked and the underbanked in accessing essential financial services in anaffordable, convenient, and transparent fashion.

myZoi operates in a highly dynamic and fast-paced environment wheretechnology and innovation are at the forefront of everything we do. We arelooking for a smart, ambitious, and purpose-driven Workplace TechnologyEngineer to join our team and help us continue to provide best-in-classservices to our team and clients. The Role

The Workplace Tech Engineer will work within our IT Operations team and beresponsible for ensuring myZoi has world class Workplace technology andprocesses. The ideal candidate will have experience in configuring and usingmodern SaaS tools, Atlassian, Microsoft 365, Desktop Support, Apple Mac, Wi-Fiand Office technology to provide a highly effective and efficient internalcapability. The candidate will be assisting, troubleshooting and supporting ourfantastic employees to help create an exemplary IT environment from which ourcompany can thrive and grow.

• Provide Desktop and network support for a fleet of Macs.
• Provisioning and de-provisioning the myZoi team .
• Ensuring that all IT equipment is up-to-date and functioningcorrectly.
• Configuring and troubleshooting office Wi-Fi, Printers,Technology.
• Implement, maintain, improve and integrate the IT operationsinfrastructure for myZoi using modern SaaS tools, AWS, Azure AD, Microsoft 365,Fresh Service and other SaaS products.
• Implement and maintain MDM to manage and secure devices acrossthe organisation.
• Work closely with other teams to provide technical expertise andsupport.
  
• Continuously evaluate the performance of the IT operationsinfrastructure and recommend improvements to enhance the efficiency andeffectiveness of the system.
  

• You have strong communication skills, curiosity and are a quicklearner.
• You are keen to take initiative and ownership.
• You enjoy a creative fast paced world.
• You have an eye for detail and security.
• You have a flexible can-do attitude and are keen to learn.
• You enjoy making friends, having fun.

• Bachelor's degree in a Technology related field.
• At least 1 years of experience in Desktop Support.
• Knowledge of modern SaaS tools, Apple Mac, Microsoft 365,Desktop Support, Network Support, and MDM.
• Experience in implementing and maintaining IT operations tools.
• Excellent troubleshooting skills and the ability to solvecomplex technical issues.
• Strong communication skills and the ability to work well in ateam environment.

If you are a purpose driven individual with a passion for technology and adesire to work in a fast-paced and innovative environment, we encourage you toapply for this exciting opportunity at myZoi.

At myZoi we strive to create a both a product and a team thatembraces equality, inclusion, diversity and freedom. We want people who can bethemselves and bring their own brand of value to the team. Come and join us!

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities may include the following and other duties may be assigned:

• Resolve complex technical issues without using prescribed guidelines
• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors
• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required
• Prioritize workload by assessing the individual and business impact of problems
• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base
• Communicate all scheduled and non-scheduled outages that impact client base
• Independently set daily objectives, priorities, and work direction
• Lead projects and/or project teams to serve business needs for the organization and this executive client base
• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate
• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings
• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility
• Assist with site Infrastructure needs at the Dubai location
• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.

Required Knowledge and Experience:

• Relevant diploma and 4+ years of experience
• Experience supporting: Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies
• Preferred certifications as following: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification
• Strong customer service mindset and a dedication to meeting customer needs
• Problem solving capabilities to a wide range of difficult problems
• Ability to work with a positive attitude towards customers even under pressure.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.

Key Responsibilities :

• Proficiency in Microsoft Windows server OS and Client OS 11, macOS, and mobile devices (Android / iOS).
• Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
• Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
• Solid understanding and experience with mail flow in an enterprise environment and Office 365.
• Troubleshooting issues related to conferencing software (e.g., MS Teams, WebEx, TeamViewer) and meeting room solutions.
• Providing orientation on IT products and technologies used within the organization to new staff.
• Knowledge of Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) management.
• Downloading, installing, and configuring software to meet user requirements.
• Escalating advanced IT support cases based on priority and ensuring follow-up.
• Maintaining IT assets and documentation, including network and user details.
• Providing L1+ support and demonstrating good knowledge of server, network and security devices.
• Supporting printer management, scanners, biometric systems, and CCTV devices.
• Responding to IT support requests via phone, email, and in person.
• Familiarity with the configuration and usage of email clients and mobile devices / smartphones.
• Serving as an escalation point for all organizational IT issues.
• Knowledge of Windows endpoint patching and troubleshooting.
• Performing accurate root cause analyses (RCAs) for all reported incidents.
• Knowledge of enterprise backup and restoration processes, as well as server, storage, UPS, and rack systems.
• Coordinating and following up with vendors and follow-up.
• Participating in internal and external audits.

Required Skills and Experience :

• A minimum of 5-6 years of experience in End User Support and IT Infra support .

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

End User Support and IT Infra support

Willingness to work 24 / 7 support window, on-call after duty hours as needed.

SOFT SKILLS : MANDATORY

• Strong analytical and troubleshooting skills.
• Excellent communication, a customer service-oriented approach and documentation skills.
• Ability to work independently and as part of a team.

The end-user support specialist plays a vital role in ensuring the efficient operation of desktops, laptops, mobile devices, printers, and other peripherals within the organization. This position is critical to user satisfaction and IT operational effectiveness.

This role involves providing first- and second-level technical support for hardware, software, and networking issues. The successful candidate will configure, deploy, and support end-user devices, including desktops, laptops, tablets, and mobile phones.

Responsibilities include installing and maintaining operating systems, productivity tools, antivirus software, and custom applications. The system administrator will manage Active Directory accounts, permissions, and security groups, monitor, prioritize, and respond to tickets and service requests in a timely manner.

Maintenance tasks will involve managing asset inventory and ensuring equipment lifecycle management. Additionally, troubleshooting peripheral devices, such as printers, scanners, and VoIP phones, and supporting remote users using tools like VPN, RDP, and remote desktop software are key responsibilities.

Collaboration with infrastructure and cybersecurity teams to enforce IT policies and document technical procedures, solutions, and user guides is essential.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 25 years of experience in an end-user support or helpdesk environment.

• Proficiency with Windows and macOS operating systems.
• Familiarity with Office 365, Microsoft Teams, and common enterprise applications.
• Experience with ServiceNow, Jira, or similar ticketing systems.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with imaging tools (e.g., SCCM, MDT) and remote support tools.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving ability.
• Ability to work independently and in a team.
• Strong attention to detail and documentation.

The End User Support Specialist is responsible for ensuring seamless IT support for the Mega DC Warehouse's daily operations. The role includes managing warehouse-specific devices (e.g., PDTs, printers, scanners), maintaining IT infrastructure, and ensuring the uptime of critical systems. This position requires hands-on experience in troubleshooting hardware and software issues, excellent customer service skills, and the ability to work in a high-pressure environment.

• Provide Level 1/2 support for IT hardware and software issues, including desktops, laptops, and handheld devices (PDTs).
• Troubleshoot and resolve issues with wireless access points, barcode scanners, and printers in the warehouse.
• Support the installation, configuration, and maintenance of Windows-based operating systems and applications.
• Monitor and maintain connectivity in key areas, such as automated and manual zones within the warehouse.

• Log and track incidents and service requests in a ticketing system.
• Ensure timely resolution of issues in alignment with SLAs.
• Perform root cause analysis for recurring incidents and recommend solutions to reduce downtime.

• Coordinate with vendors for hardware repairs and replacements.
• Collaborate with warehouse teams to support operational needs and ensure IT readiness during peak hours.
• Address signal issues in critical areas like the Automated areas and implement solutions.

• Maintain accurate records of IT assets and support activities.
• Create and update knowledge base articles for recurring issues.
• Provide training to warehouse staff on the use of IT devices and applications.

• Perform health checks on datacenter facilities and IT infrastructure.
• Suggest improvements to processes and technologies to enhance efficiency.
• Participate in audits and ensure compliance with organizational policies.

Education:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 4–7 years of experience in end-user support or IT infrastructure roles, preferably in a logistics or warehouse environment.
• Hands-on experience with:
  • Windows Server 2012/2016 and Active Directory.
  • Handheld devices (e.g., PDTs) and wireless networks.
  • Enterprise printers and scanners.
  • Ticketing systems (e.g., ServiceNow).

Skills:

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Familiarity with ITIL processes.
• Basic knowledge of network infrastructure, including Cisco switches and access points.

Certifications (Preferred):

• MCSE, ITIL Foundation, or CCNA.

• Onsite presence at the Mega DC Warehouse in Jebel Ali is mandatory.
• Must be available for a 24/7 support environment, including shift rotations and weekends.

• Incident resolution time and SLA adherence.
• Uptime of critical warehouse IT systems.

We are looking for a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for handling customer calls and ensuring the smooth operation of desktop computers, laptops, and other related devices. You will troubleshoot hardware and software issues to maintain productivity.

The ideal candidate should have excellent communication skills in English and Arabic. They should also have experience with troubleshooting hardware components, installing and configuring operating systems, deploying and supporting software applications, and providing technical assistance with printers and scanners.

Additionally, the successful candidate will have ITIL certification and experience with ticketing systems, remote support tools, and cloud platforms. They should also be familiar with Active Directory, Exchange, and Office 365.

• Troubleshoot and resolve issues related to hardware components
• Install, configure, and maintain operating systems
• Deploy and support software applications
• Provide technical assistance with printers, scanners, and other peripherals
• Troubleshoot network connectivity issues
• Configure network settings and troubleshoot VPN connections
• User Account Management - Create, modify, and delete user accounts
• Manage user permissions and access rights
• Provide remote technical support using tools like TeamViewer or Remote Desktop

Location: Onsite - Dubai
Duration: 6 months (extendable)
Start: ASAP

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).

• Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.

• Support Windows and macOS environments, corporate applications, and Active Directory user access management

• Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.

• Resolve technical problems related to LAN, WAN and VPN.

• Configuring and maintaining routing, switching, network setup and internet connectivity.

• Responding in a timely manner to service issues and requests.

• Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.

• Repairing and replacing equipment as necessary.

• Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.

• Proven experience in troubleshooting LAN/WAN and VPN issues

• Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.

• Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.

• Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.

• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.

• Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

• Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.

Education

• Bachelor’s degree in computer science/ computer information system

Experience

• 4 to 6 years experience in IT field support.

Certifications (Preferred but not required):

• CompTIA A+, Network + , or other technical certifications.

• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.

• Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.

• ITIL Foundation or experience with ITIL frameworks for IT service management.

Skills

• Ability to Communicate effectively and professionally

• Manage senior leaders and executive requests and demands efficiently and proactively

• Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.

• Proficiency in supporting enterprise-level applications, including Microsoft 365

  and other business-critical tools.

• Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).

• Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.

• Familiarity with endpoint management systems (e.g., Intune, Jamf, SCCM) and ticketing systems (e.g., ServiceNow, Jira).

• Experience with hardware setup, maintenance, and troubleshooting, including switches, routers, printers, scanners, and other peripherals.

• Knowledge of IT security best practices to safeguard user devices and sensitive company data.