98 Reservation Supervisor jobs in Dubai

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

JOB TITLE:

Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management UAE

ROLE SUMMARY:

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

ROLE PROFILE:

1. Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
2. Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
3. Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
4. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.
5. Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

REQUIREMENTS:

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• A fluent speaker of Chinese or Russian.

WHAT WE OFFER:

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

Job Title: Guest Experience Ambassador

This is a challenging and rewarding role that requires strong communication skills and the ability to work under pressure.

• Meet, greet and direct guests in the lobby area
• Serve as the main point of contact for VIP guests and brief hotel departments on their requirements
• Seek feedback from customers and respond to queries in a timely manner
• Manage and resolve guest complaints promptly
• Ensure high customer service standards are maintained at Reception and Lobby areas

1. Meet, greet and direct guests in the lobby area
2. Ensure exceptional guest experience by directly addressing the needs of VIP and long-stay guests

To be successful in this role, you should possess a strong ability to work under pressure, be flexible and able to respond to various work situations.

Guest Experience Ambassadors work collaboratively with other team members to deliver exceptional customer service and maintain a positive attitude, behaviours, skills, and values that align with our brand.

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at .

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team via.

Job Description

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Provides telephone customer service regarding company's services and / or products.

Identifies customer's needs and determines appropriate action

Promotes and sells the company's products or services.

Investigates and resolves complaints.

Uses a computer system to track questions and answers as well as enter and track the status of orders.

Evaluates and resolves customer complaints professionally and tactfully.

Negotiates customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

Authorizes credit memos / refunds within policy and according to established procedures.

Implement account service strategies.

Principal liaison with marketing and sales for assigned customers.

Implementation of marketing programs for assigned accounts.

Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.

Initiate and implement initiatives which improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on customer inquiries.

Provide responsive order management support including order entry, or expediting and shipment information to customers.

Proactively communicate supply chain issues and provide alternatives.

Attend technical training seminars.

Back-up team-members when workload makes this necessary.

Partner with Inside Sales to assist in achieving sales goals.

Qualifications

Experience working with Printing Industry preferred.

Degree or Equivalent Diploma required.

2- 3years Customer Service or related experience is a plus.

Good written, verbal and telephone communication skills.

Good data entry and organizational skills. Detailed oriented and good follow-up skills

Able to effectively manage many priorities and issues.

Understanding of applicable computer systems, such as Microsoft Office, Google Suite.

We are seeking a skilled and dedicated Support Analyst to join our team.

As a Support Analyst, you will be the first point of contact for our customers and partners, providing them with exceptional support and guidance.

You will be responsible for managing incoming tickets, resolving issues, and collaborating across functional areas to address customer needs.

Your technical expertise and strong communication skills will enable you to provide top-notch support and ensure customer satisfaction.

• Manage incoming tickets and respond to customer inquiries in a timely and professional manner
• Resolve issues and questions self-sufficiently where possible, or escalate to the development team as needed
• Analyze markup language and application logs to aid the development team in eliminating product bugs
• Collaborate across functional areas to address customer needs and champion their interests

• Bachelor's degree or equivalent work experience
• 5+ years of experience in a technical customer service role, preferably in the IT industry or complex product
• Strong customer service mentality, with a focus on helping customers and providing excellent support
• Excellent organizational skills, with the ability to balance multiple tasks and priorities
• Technical affinity, with proficiency in Excel and willingness to learn new software
• Strong communication skills, with fluency in English and ability to understand customer needs

• A dynamic and fast-paced work environment
• The opportunity to make a real impact on customer satisfaction and loyalty
• A comprehensive benefits package, including up to 3 weeks of remote work per year
• A global and customized onboarding program
• A hybrid working model, with a mix of office and remote work

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Sidra Healthcare offers a comprehensive range of domiciliary care services for individuals in need of special home care. Our care packages are customized to meet various individual needs, ensuring clients receive maximum attention on a personal basis. Our reliable and punctual caregivers are well-trained and dedicated to their profession, ensuring the well-being, safety, and happiness of your loved ones.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Dubai, United Arab Emirates. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include addressing client needs, managing customer interactions, and resolving any issues that arise.

Qualifications

• Experience in Customer Service, including handling inquiries and providing support
• Skills in Customer Satisfaction and Customer Experience management
• Ability to work effectively with Customer Service Representatives to ensure smooth operations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in the healthcare industry is a plus
• High School diploma or equivalent; additional qualifications in customer service or related fields are an advantage

• Seniority level Entry level

• Employment type Full-time
• Industries Home Health Care Services

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Award-winning hospitality is at the heart of our 5-star hotel in Dubai, where modern luxury meets vibrant lifestyle. This fast-paced environment is home to a team dedicated to crafting unforgettable guest experiences.

We are seeking an experienced and skilled Guest Relations Supervisor to join our dynamic team. The ideal candidate will possess:

• Fluent Communication Skills
• Proven Experience in Similar Roles
• Strong Focus on Excellent Communication and Guest Service

As a key member of our team, you will play a pivotal role in ensuring our guests have an exceptional stay with us. Your passion for delivering outstanding hospitality services will make all the difference in providing a memorable experience for our valued guests.

Benefits of Working with Us:

• Opportunity to Work in a Fast-Paced Environment
• Chance to Develop Your Skills and Expertise
• Collaborative Team Environment

At our hotel, we strive to provide an unparalleled level of service to our guests. If you are passionate about delivering exceptional guest experiences and meet the above criteria, this is your chance to be part of a dynamic and award-winning team.

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Job Title:

Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

• Ensuring that the service delivered to our client's customers meets the Key Performance Indicators ('KPIs') for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offer appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
  
  

• The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC Knowledge
• Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
• Can join immediately (preferably within 1-2 weeks on offer agreement).
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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