53 Online Retail jobs in Abu Dhabi

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance, and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events, and sales
• Achieves sales targets by using sales techniques, up-selling, and cross-selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes, and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after-sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls, and standard operating procedures of the company
• Provides assistance in-store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in-store at all times

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques, and current issues through continued education and professional growth

Available positions:

• Sales Assistant
• Stock Controller

Team Leadership

• Train and supervise retail staff.
• Provide guidance and mentorship to employees.
• Schedule and manage employee shifts.
• Address employee issues and conduct performance evaluations.
• Promote a culture of sales focus, customer service commitment, and team unity.
• Be a team player by supporting and helping colleagues, including other store managers, by sharing best practices and resources when needed.
• Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required).

Customer Service

• Handle customer inquiries, complaints, and escalations.
• Achieve monthly customer satisfaction and NPS KPI/targets.
• Achieve monthly target for SL/Waiting time KPIs.
• Set a high standard for customer service and train staff accordingly.
• Ensure customer satisfaction by addressing their needs and requirements.
• Build strong, respectful, and professional relationships with customers.
• Promise ongoing support for customer loyalty and address all customer inquiries.

Sales And Revenue Generation

• Monitor sales performance and take corrective actions as needed.
• Responsible for meeting monthly sales target.
• Implement strategies to drive sales, using promotions and cross-upselling.
• Inform customers about available services, facilities, and equipment, exploring potential demand.
• Work towards achieving KPIs.
• Receive store sales targets and ensure they’re met.

Inventory Management

• Oversee inventory levels and ordering of products.
• Conduct regular stock checks and manage restocking procedures.
• Implement inventory control measures to minimize losses and overstocking.

Stock Display And Store Look And Feel

• Supervise product displays and store layout.
• Ensure the store is visually appealing and well-organized.
• Implement and maintain visual merchandising standards.
• Report, escalate, and follow up on store repairs and maintenance to safeguard store operations, brand image, and health and safety.

Security And Financial Management

• Implement security measures to prevent theft and shoplifting.
• Collaborate with security personnel and enforce security protocols.
• Conduct regular security audits.
• Supervise and manage all store cash and financial transactions and reporting.
• Secure all money and stock in the store.

Store Maintenance

• Oversee store cleanliness and maintenance.
• Ensure all necessary store repairs and maintenance are reported, escalated, and followed up on to maintain store operations, the brand image, and health and safety.
• Ensure compliance with health and safety regulations.

Training And Development

• Provide ongoing training to staff on product knowledge and customer service.
• Identify training needs and recommend further development opportunities.
• Ensure team members complete all staff training modules on time.
• Give constructive feedback and suggestions for improvements, as required.
• Conduct weekly and monthly performance reviews, including coaching sessions and one-on-one meetings, and maintain accurate records.

Administrative Tasks

• Complete administrative duties, including staff timecard processing and duty scheduling.
• Maintain accurate records of sales, inventory, and employee performance.

Communication

• Communicate effectively with senior management, staff, and customers.
• Coordinate with other departments and stakeholders like RSS, Training, and Compliance.
• Share feedback and suggestions to improve store operations.
• Attend and contribute to regular store meetings.
• Ensure all marketing campaign and communication are delivered and understood by all team members.

Compliance

• Ensure compliance with company policies, procedures, and legal regulations.
• Stay updated on changes in TDRA regulations.
• Check customer documents for accuracy and compliance.
• Process all services as per company procedures.
• Perform any other related duties, as required.

Qualifications & Experience

• Bachelor’s Degree in a related field.
• 2-3 years of experience.

We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age, and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&

JOB PURPOSE

Assist in the development and ensure the integrity of the overall Asset Management Strategy of assigned assets. Manage the assigned retail assets' P&L and B/S.

This role is for UAE Nationals only.

ROLES AND RESPONSIBILITIES

Assist in the implementation of retail management strategy in the assigned retail assets.

Prepare reports to support management requirements, such as P&L for each assigned asset and consolidation of the combined assets for onward submission to the Head of Asset Management and Operations.

Analyze market trends to maximize profits and identify asset investment opportunities.

Assist in financial reporting by gathering data needed for in-depth financial analysis (IRR, ROI, ROE) on underperforming assets or attractive market opportunities. Provide input to the Head of Asset Management and Operations, and the Head of Retail Asset Management, to aid in making go/no-go decisions on asset disposals based on feasibility studies.

Develop matrices to support Asset Operations during asset management, review, and recommend adjustments in case of deviations.

Receive constant updates from retail General Managers on asset performance.

Coordinate with other Retail GMs to develop and recommend synergies between various assets.

QUALIFICATIONS & EXPERIENCE

Minimum of 6+ years of related experience in managing retail asset properties with annual revenue exceeding AED 1 billion.

FIELD OF EXPERIENCE

Experience in retail management, including malls and community retail.

Strong exposure to the GCC real estate market.

Experience in real estate valuation and management consultancy.

KEY RESULTS AREAS

Annual and YoY growth of occupancy levels of assigned retail assets.

Realized NOI as a percentage of target profits.

Revenues and NOI growth of assigned retail assets compared to the previous year.

YOY change in the value of existing retail properties.

TECHNICAL AND INTERPERSONAL SKILLS

Ability to build and maintain strong relationships with external service providers and customers.

Good communication, planning, and organizing skills.

Demonstrated skills in building and maintaining relationships with internal and external stakeholders.

Good negotiation and persuasion skills.

Strong conflict resolution and management skills.

Excellent communication and interpersonal skills.

Good relationships with major Middle East regional retailers.

QUALIFICATIONS

Bachelor’s degree in engineering, business, or economics; MBA preferred.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Retail Sales Representative is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. Housekeeping duties, visual presentation standards, etc.)

What you will do:-

Description of Accountability:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness,To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advice customers in a professional manner.
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code,To assist the Store Manager with the day to day Store Operations including opening and closing and Store Management cover and other security aspects. To run the Store in the absence of the Store Manger if required.
• Greets customers immediately upon entering the store with a smile and sincere non business like greeting,To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
• Provides customers with current relevant information about the product,To assist with ensuring the compliance with in store procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
• Sincerely thanks all customers for shopping as they exit the store, and invites them back.
• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the merchandise, the brand and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales goals
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Follows company Policies and Procedures 100%
• Performs housekeeping duties as required

Required Skills to be successful:

• The Retail Sales Rep should have a friendly and engaging personality and be comfortable with working with members of the general public.
• Ability to stand for a minimum of 8 hours
• Confident, helpful and polite and be physically fit

What equips you for the role:

• High School (Bachelor Preferred)
• 4-5 years’ experience in Watch industry.
• Proven ability to achieve goals.
• Good Personality
• Excellent relationship skills
• Accountability

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Lead and manage end-to-end fit-out projects for new Joud Coffee outlets, ensuring adherence to design, budget, and timeline requirements.

Oversee site selection assessments and feasibility studies, collaborating with internal stakeholders to ensure optimal location decisions.

Coordinate with architects, designers, and contractors to ensure the seamless execution of retail fit-out plans.

Obtain and manage all necessary approvals from government regulatory bodies and liaise with the PRO for required permits and documentation.

Monitor project progress, manage risks, and resolve any issues that may impact timelines or quality.

Ensure compliance with local building codes, safety regulations, and company standards in all construction activities.

Negotiate contracts and agreements alongside the Leasing Manager with vendors, contractors, and suppliers to secure cost-effective and high-quality project delivery.

Work closely with the Finance team to manage project budgets, control costs, and ensure expenditures align with financial plans.

Conduct quality checks and site inspections to ensure that all work meets design specifications and brand standards.

Provide regular updates to senior management on project status, challenges, and key milestones.

Oversee timely store handover to Operations, ensuring a smooth transition from construction to operational readiness.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation.
• Report project progress in line with stated policies and procedures within the organization, including ensuring that any requests for information on projects from the
• programme manager and other senior staff within the organization are answered in a timely manner.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Perform other related duties as assigned
  

Education: Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description: We are seeking an experienced Dynamics 365 Finance Consultant with a strong background in implementing and customizing D365 solutions. Must possess in-depth knowledge of finance processes to effectively address client needs and optimize system functionalities.

Responsibilities:

• Gather and document functional requirements from clients.
• Configure and implement SCM/ Finance/ Retail modules in Dynamics 365 to align with business needs.
• Conduct Fit-Gap analysis and recommend solutions.
• Lead end-to-end ERP implementations, ensuring seamless project execution.
• Perform quality assurance and testing to validate system functionality.
• Deliver post-go-live support and training to users.
• Provide project scoping, estimation, and documentation.
• Collaborate with cross-functional teams and stakeholders at all levels.
• Travel to client sites as needed for project delivery.

WHSmith, one of the world’s leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

The Duty Manager plays a pivotal role in the daily management of WHSmith’s airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store’s needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store’s objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Bachelor’s degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you’re ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.

Tuscan Consulting is currently hiring for a luxury retail client.

Role Description

This is a full-time on-site role for a Bilingual Retail Store Manager located in Abu Dhabi. The Retail Store Manager will be responsible for managing daily store operations, ensuring customer satisfaction, overseeing customer service, implementing policies for retail loss prevention, and maintaining store profitability. The manager will also coordinate staffing, manage inventory, and ensure the store meets its sales targets.

Experience

• 3–4 years of experience in luxury retail
• Fluent in English and Arabic
• Comfortable in a multinational work environment
• Strong analytical, communication, and leadership skills
• Positive, problem-solving attitude
• Flexible availability, including evenings and weekends

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionSales and Business Development
• IndustriesHuman Resources Services

Referrals increase your chances of interviewing at Tuscan Consulting by 2x

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