247 360 Recruitment Consultant Dubai Uae jobs in the United Arab Emirates

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

JoinKyndrylas a Senior Customer Experience Strategist focused on the Middle East market. In this role, you will lead the transformation of digital customer journeys tailored to the unique preferences and cultural nuances of the region. You will collaborate closely with cross-functional teams to deliver personalized, intuitive, and AI-driven experiences that drive engagement and loyalty among Middle Eastern customers. Your efforts will directly influence Kyndryl's growth and reputation across this vibrant and diverse market.

Key Responsibilities

• Localized Experience Strategy– Craft and articulate a digital customer experience narrative that resonates with Middle East audiences, incorporating regional cultural insights, behavioral patterns, and customer expectations. Ensure all touchpoints reflect local market preferences, from language nuances to visual design elements.

• Journey Mapping for Regional Users– Partner with product owners, designers, and developers to design detailed, screen-by-screen customer journeys optimized for Middle Eastern user behaviors. Account for multilingual usability, mobile-first adoption trends, accessibility standards, and variations in digital literacy across the region.

• Performance and Usability SLAs– Define and monitor robust SLAs related to speed, reliability, responsiveness, and usability of digital experiences, adapted for regional connectivity and device usage patterns. Proactively address customer friction points through data-backed adjustments.

• Data-Driven Regional Insights– Utilize analytics platforms to track engagement, retention, and conversion metrics. Conduct A/B and multivariate testing tailored to Middle East user segments to validate design and feature enhancements, ensuring continuous improvement.

• AI-Powered Personalization– Design and implement agentic AI-powered experiences that adapt in real time to user context, history, and preferences. Integrate culturally aware personalization, including support for Arabic and English fluency, right-to-left (RTL) UI formats, and region-specific content relevance.

• Market Research & Trend Analysis– Continuously assess evolving regional market conditions, competitors' CX approaches, and emerging technologies. Apply insights from research on cultural values, payment behaviors, and digital trust patterns to refine engagement strategies.

• Regulatory & Compliance Alignment– Ensure all customer-facing experiences meet applicable Middle East data protection, cybersecurity, and content regulations, partnering with legal and compliance teams when required.

• Cross-Functional Collaboration– Build strong relationships with Kyndryl's global and local teams—including product, design, engineering, and marketing—facilitating knowledge sharing and ensuring consistent delivery of the customer experience vision across all regional projects.

• Change Management & Adoption– Lead awareness and training initiatives for internal teams to ensure new CX strategies are understood, adopted, and embedded into operational processes throughout the Middle East market.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Qualifications

• Bachelor's degree in Marketing, Business, Design, or a related field, with formal CX or UX certification.

• 7+ years of experience in customer experience strategy, with demonstrated ability to design digital journeys.

• Proficiency in customer journey mapping, analytics platforms, and design thinking.

• Technical knowledge of web technologies (HTML, CSS, JavaScript) as they apply to customer experience.

• Strong communication and stakeholder management skills within matrix organizations.

• Fluency in Arabic and English with experience interacting with Middle Eastern customers and markets.

Preferred Qualifications

• Deep understanding of Middle East market dynamics, consumer behaviors, and cultural sensitivities across key sectors (banking, telecom, e-commerce, public services).

• Experience localizing CX for multilingual environments, including right-to-left script interfaces, regional UX preferences, and content personalization.

• Familiarity with cloud platforms, DevOps practices, and security engineering requirements that align with CX implementations.

• Knowledge of payment ecosystems, regional fintech adoption trends, and digital identity frameworks common in the Middle East.

• Experience integrating CX with compliance frameworks such as Middle East data privacy laws, cybersecurity standards, and cross-border data transfer regulations.

• Hands-on experience with SDLC and Agile methodologies to ensure seamless coordination between CX and technical delivery teams.

• Proficiency in leading multi-market CX transformation initiatives using project management tools such as Jira, Asana, or MS Project.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Overview:

We are seeking a highly experienced and motivated Senior Consultant/Lead to join our Data Strategy and Consulting team. The ideal candidate will have a strong background in data strategy data governance and analytics with the ability to drive datadriven decisionmaking processes within organizations. This role involves leading complex projects working closely with clients to develop and implement data strategies and ensuring data governance frameworks are effectively established and maintained.

Key Responsibilities:

• Data Strategy Development:
• Lead the design and implementation of comprehensive data strategies that align with clients business objectives.
• Conduct assessments of current data capabilities and provide actionable insights to enhance datadriven decisionmaking.
• Develop roadmaps for data management analytics and governance initiatives.
• Data Governance:
• Establish and implement data governance frameworks to ensure data quality integrity and security.
• Define and enforce data standards policies and procedures across the organization.
• Collaborate with crossfunctional teams to ensure compliance with data regulations and industry standards.
• Client Consulting:
• Work closely with clients to understand their data challenges and provide tailored consulting solutions.
• Conduct workshops training sessions and presentations to educate clients on data governance best practices.
• Lead client engagements manage stakeholder expectations and deliver highquality consulting services.
• Project Management:
• Manage multiple projects simultaneously ensuring they are delivered on time within scope and within budget.
• Lead and coordinate with internal teams to ensure project deliverables.
• Monitor project progress identify risks and implement mitigation strategies as needed.
• Thought Leadership:
• Stay abreast of industry trends emerging technologies upcoming regional and global data regulations and best practices in data management and governance.
• Lead and mentor team of consultants and analysts and effectively enable them to grow.

Qualifications:

• Education:
• Bachelors degree in computer science information systems or any data related field.
• Experience:
• Minimum of 7 years of experience in data management data governance or related roles.
• Proven track record of successfully leading data strategy and governance projects for large organizations.
• Comprehensive knowledge of DAMA or NDMO.
• Experience in consulting and client management is highly desirable.
• Skills:
• Strong understanding of data governance principles frameworks and tools.
• Proficiency in data management and analytics platforms (e.g. SQL Python Tableau Power BI).
• Excellent bilingual verbal/written communication skills (Arabic and English).
• Exceptional presentation skills with the ability to convey complex concepts to nontechnical stakeholders.

Preferred Qualifications:

• Certifications in data governance (e.g. DAMA CIMP).
• Experience with cloud platforms (e.g. AWS Azure Google Cloud) and big data technologies.
• Familiarity with regulatory requirements (e.g. GDPR CCPA KSA Personal Data Protection Law) and their impact on data governance.
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We are seeking a highly skilled and experienced Enterprise Cloud Architect to lead our cloud infrastructure projects. This is an exciting opportunity to work with a team of talented professionals who share your passion for innovation and excellence.

Key Responsibilities:

• Design and implement end-to-end SAP enterprise architecture strategies for cloud and hybrid environments.
• Serve as the trusted advisor to senior stakeholders on SAP cloud adoption, modernization, and migration initiatives.
• Evaluate and recommend architecture patterns for SAP S/4HANA, SAP BTP, and SaaS integrations.
• Interface with senior management to develop, refine, and execute the Cloud Computing strategy and roadmap.
• Ensure alignment of cloud architecture with enterprise IT strategy, governance, and security policies.
• Lead solutioning efforts for SAP hosting options (public cloud, private cloud, hyperscaler-native).
• Manage proof of concepts, exploratory projects to identify, evaluate and eventually adopt the most suitable Cloud Computing (public & private clouds, IaaS, PaaS, and Saas) model for the customer with respect to the customer's business context.
• Research and technical analysis of competitive solutions.
• Collaborate with cloud computing colleagues inside and outside the industry to define cloud computing adoption models, best practices, use cases, guidance documents, etc.
• Work with other technical and data center architects for migration plans encompassing infrastructure baseline, plans and road maps; application migration plans, requirements and needs; industry leading and evolving trends, techniques, products and vendors.
• Work with technical leads from infrastructure domains such as compute, storage, etc. to develop comprehensive technical architecture to support the multi-year agenda for cloud adoption. This architecture deliverable may also include development of integrated technology stacks designed for low cost-efficient delivery of cloud services.
• In collaboration with Program and Project Management teams, and respective Lead Solution Architects, develop and drive programs to ensure the infrastructure architecture and associated product solutions are delivered to the organization and the technical and business benefits are realized.
• Lead Technical Architecture Reviews in coordination with the lead Solution Architects and various technical architects to determine if new products and solutions comply with the agreed architecture.
• Work at the architectural level within large IT organizations and be able to influence the brightest minds with logical reasoning.

Required Skills and Qualifications:

• Bachelor's in computer science or related field (Master's preferred); 8–10 years of SAP experience, including 5+ years in cloud or enterprise architecture roles and 3+ years in data center technologies.
• Cloud & Infrastructure Expertise: Proven experience with cloud platforms (AWS, Azure, GCP), hyperscaler-native SAP S/4HANA deployments, hybrid/multi-cloud architectures, and infrastructure-as-code, CI/CD, and DevOps practices.
• SAP & Application Knowledge: Deep understanding of SAP architecture, S/4HANA, SAP BTP (Integration Suite, Extension Suite, Data Management), and cross-module processes; familiarity with non-SAP integration and middleware platforms.
• Technical Proficiency: Hands-on experience with virtualization (VMware, Citrix, KVM), application platforms (.Net, Java, LAMP), networking and security (firewalls, IDS/IPS), and storage/backup solutions.
• Certifications: SAP and cloud certifications (e.g., SAP S/4HANA, SAP BTP, AWS/Azure Architect) highly desirable.
• Industry & Global Exposure: Experience in fashion/retail industries, global project delivery, and leading teams of 20+ across large-scale environments.
• Leadership & Collaboration: Strong ability to lead cloud infrastructure projects, conduct technical architecture reviews, and collaborate across technical and business teams.
• Tools & Communication: Proficiency in Microsoft Office Suite, SharePoint, Teams, and project management tools; excellent communication and stakeholder engagement skills.
• Other Attributes: Strategic thinker with customer service orientation, risk management capabilities, and willingness to travel internationally as needed.

Benefits:

• Opportunity to work with a team of talented professionals who share your passion for innovation and excellence.
• Chance to design and implement cutting-edge cloud infrastructure solutions.
• Development of strong technical leadership skills.
• Enhancement of professional knowledge and expertise in cloud computing and SAP technologies.

Others:

• Contribution to continuous improvement initiatives within the consulting team.
• Performance of other duties as assigned to support business objectives and team efficiency.

Who We Are

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Why work at Kyndryl? We are always moving forward—constantly pushing ourselves to build a more equitable, inclusive world for our employees, customers, and communities.

The Role

Join Kyndryl as a Senior Customer Experience Strategist focused on the Middle East market. In this role, you will lead the transformation of digital customer journeys tailored to the region's unique preferences and cultural nuances. You will collaborate with cross-functional teams to deliver personalized, intuitive, and AI-driven experiences that foster engagement and loyalty among Middle Eastern customers. Your work will directly impact Kyndryl's growth and reputation in this vibrant and diverse market.

Key Responsibilities

• Localized Experience Strategy: Develop and communicate a digital customer experience narrative that resonates with Middle East audiences, incorporating regional cultural insights, behavioral patterns, and customer expectations. Ensure all touchpoints reflect local preferences, including language nuances and visual design elements.
• Journey Mapping for Regional Users: Collaborate with product owners, designers, and developers to design detailed customer journeys optimized for Middle Eastern user behaviors, considering multilingual usability, mobile-first trends, accessibility standards, and digital literacy variations.
• Performance and Usability SLAs: Define and monitor SLAs related to speed, reliability, responsiveness, and usability, adapted for regional connectivity and device usage patterns. Address customer friction points proactively through data-driven adjustments.
• Data-Driven Regional Insights: Use analytics to track engagement, retention, and conversion metrics. Conduct A/B and multivariate testing tailored to Middle Eastern user segments to validate design and feature improvements.
• AI-Powered Personalization: Design and implement AI-driven experiences that adapt in real-time to user context, history, and preferences, supporting Arabic and English, RTL UI formats, and region-specific content.
• Market Research & Trend Analysis: Continuously assess regional market conditions, competitors' CX strategies, and emerging technologies. Apply insights to refine engagement strategies based on cultural values, payment behaviors, and digital trust patterns.
• Regulatory & Compliance Alignment: Ensure all customer-facing experiences meet Middle East data protection, cybersecurity, and content regulations, collaborating with legal and compliance teams.
• Cross-Functional Collaboration: Build relationships with global and local teams across product, design, engineering, and marketing to ensure consistent delivery of the customer experience strategy.
• Change Management & Adoption: Lead initiatives to raise awareness and train internal teams on new CX strategies, ensuring effective adoption and integration into operational processes in the Middle East.

Who You Are

You possess the necessary experience and skills, complemented by a growth mindset and a passion for personal and professional development. You are customer-focused, prioritizing customer success, and you work inclusively and collaboratively across borders.

Required Qualifications

• Bachelor's degree in Marketing, Business, Design, or related field, with CX or UX certification.
• 7+ years of experience in customer experience strategy, with a proven ability to design digital journeys.
• Proficiency in journey mapping, analytics, and design thinking.
• Technical knowledge of web technologies (HTML, CSS, JavaScript) relevant to CX.
• Strong communication and stakeholder management skills within matrix organizations.
• Fluency in Arabic and English, with experience engaging Middle Eastern markets.

Preferred Qualifications

• Deep understanding of Middle East market dynamics, consumer behaviors, and cultural sensitivities across sectors like banking, telecom, e-commerce, and public services.
• Experience localizing CX for multilingual environments, including RTL interfaces and regional UX preferences.
• Familiarity with cloud platforms, DevOps, and security practices aligned with CX.
• Knowledge of regional payment ecosystems, fintech trends, and digital identity frameworks.
• Experience integrating CX with compliance standards such as data privacy laws and cybersecurity regulations.
• Hands-on experience with SDLC and Agile methodologies for CX and technical teams.
• Proficiency in managing multi-market CX projects using tools like Jira, Asana, or MS Project.

Being You

We value diversity in backgrounds, perspectives, and ways of thinking. Our inclusion networks and company culture support everyone in bringing their whole selves to work, fostering an equitable environment where all can thrive.

What You Can Expect

At Kyndryl, you will work with cutting-edge resources and Fortune 100 clients, offering opportunities to innovate, develop new skills, and build meaningful relationships. We care about your well-being, offer flexible benefits, and support your growth through industry-leading training programs. Our community initiatives allow you to give back and make a difference in the world.

A career in our International Tax Services Generalist Practice Support team will provide you with the opportunity to help clients address their cross border tax needs by managing global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions.

Our team advises on tax laws, reporting legislation, and planning strategies based on geography and jurisdiction. You'll be assisting with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing, indirect tax, and other international taxation needs.

To succeed in this role, you'll need to be a purpose-led and values-driven leader at every level. We have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths and provides transparency on the skills we need as individuals to be successful and progress in our careers now and in the future.

As a Director, you'll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. Key responsibilities include:

• Disrupting, improving, and evolving ways of working when necessary.
• Arranging and sponsoring appropriate assignments and experiences to help people realize their potential and support their long-term aspirations.
• Identifying gaps in the market and spotting opportunities to create value propositions.
• Scaling efficiencies and new ways of working across multiple projects and environments.
• Creating an environment where people and technology thrive together to accomplish more than they could apart.
• Promoting and encouraging others to value difference when working in diverse teams.
• Driving and taking ownership for developing connections that help deliver what is best for our stakeholders.
• Influencing and facilitating the creation of long-term relationships which add value to the firm.

Who We Are

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Why work at Kyndryl? We are always moving forward—constantly pushing ourselves to build a more equitable, inclusive world for our employees, customers, and communities.

The Role

Join Kyndryl as a Senior Customer Experience Strategist focused on the Middle East market. In this role, you will lead the transformation of digital customer journeys tailored to the region's unique preferences and cultural nuances. You will collaborate with cross-functional teams to deliver personalized, intuitive, and AI-driven experiences that foster engagement and loyalty among Middle Eastern customers. Your work will directly impact Kyndryl's growth and reputation in this vibrant and diverse market.

Key Responsibilities

• Localized Experience Strategy: Develop and communicate a digital customer experience narrative that resonates with Middle East audiences, incorporating regional cultural insights, behavioral patterns, and customer expectations. Ensure all touchpoints reflect local preferences, including language nuances and visual design elements.
• Journey Mapping for Regional Users: Collaborate with product owners, designers, and developers to design detailed customer journeys optimized for Middle Eastern user behaviors, considering multilingual usability, mobile-first trends, accessibility standards, and digital literacy variations.
• Performance and Usability SLAs: Define and monitor SLAs related to speed, reliability, responsiveness, and usability, adapted for regional connectivity and device usage patterns. Address customer friction points proactively through data-driven adjustments.
• Data-Driven Regional Insights: Use analytics to track engagement, retention, and conversion metrics. Conduct A/B and multivariate testing tailored to Middle Eastern user segments to validate design and feature improvements.
• AI-Powered Personalization: Design and implement AI-driven experiences that adapt in real-time to user context, history, and preferences, supporting Arabic and English, RTL UI formats, and region-specific content.
• Market Research & Trend Analysis: Continuously assess regional market conditions, competitors’ CX strategies, and emerging technologies. Apply insights to refine engagement strategies based on cultural values, payment behaviors, and digital trust patterns.
• Regulatory & Compliance Alignment: Ensure all customer-facing experiences meet Middle East data protection, cybersecurity, and content regulations, collaborating with legal and compliance teams.
• Cross-Functional Collaboration: Build relationships with global and local teams across product, design, engineering, and marketing to ensure consistent delivery of the customer experience strategy.
• Change Management & Adoption: Lead initiatives to raise awareness and train internal teams on new CX strategies, ensuring effective adoption and integration into operational processes in the Middle East.

Who You Are

You possess the necessary experience and skills, complemented by a growth mindset and a passion for personal and professional development. You are customer-focused, prioritizing customer success, and you work inclusively and collaboratively across borders.

Required Qualifications

• Bachelor’s degree in Marketing, Business, Design, or related field, with CX or UX certification.
• 7+ years of experience in customer experience strategy, with a proven ability to design digital journeys.
• Proficiency in journey mapping, analytics, and design thinking.
• Technical knowledge of web technologies (HTML, CSS, JavaScript) relevant to CX.
• Strong communication and stakeholder management skills within matrix organizations.
• Fluency in Arabic and English, with experience engaging Middle Eastern markets.

Preferred Qualifications

• Deep understanding of Middle East market dynamics, consumer behaviors, and cultural sensitivities across sectors like banking, telecom, e-commerce, and public services.
• Experience localizing CX for multilingual environments, including RTL interfaces and regional UX preferences.
• Familiarity with cloud platforms, DevOps, and security practices aligned with CX.
• Knowledge of regional payment ecosystems, fintech trends, and digital identity frameworks.
• Experience integrating CX with compliance standards such as data privacy laws and cybersecurity regulations.
• Hands-on experience with SDLC and Agile methodologies for CX and technical teams.
• Proficiency in managing multi-market CX projects using tools like Jira, Asana, or MS Project.

Being You

We value diversity in backgrounds, perspectives, and ways of thinking. Our inclusion networks and company culture support everyone in bringing their whole selves to work, fostering an equitable environment where all can thrive.

What You Can Expect

At Kyndryl, you will work with cutting-edge resources and Fortune 100 clients, offering opportunities to innovate, develop new skills, and build meaningful relationships. We care about your well-being, offer flexible benefits, and support your growth through industry-leading training programs. Our community initiatives allow you to give back and make a difference in the world.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

JoinKyndrylas a Senior Customer Experience Strategist focused on the Middle East market. In this role, you will lead the transformation of digital customer journeys tailored to the unique preferences and cultural nuances of the region. You will collaborate closely with cross-functional teams to deliver personalized, intuitive, and AI-driven experiences that drive engagement and loyalty among Middle Eastern customers. Your efforts will directly influence Kyndryl’s growth and reputation across this vibrant and diverse market.

Key Responsibilities

• Localized Experience Strategy– Craft and articulate a digital customer experience narrative that resonates with Middle East audiences, incorporating regional cultural insights, behavioral patterns, and customer expectations. Ensure all touchpoints reflect local market preferences, from language nuances to visual design elements.

• Journey Mapping for Regional Users– Partner with product owners, designers, and developers to design detailed, screen-by-screen customer journeys optimized for Middle Eastern user behaviors. Account for multilingual usability, mobile-first adoption trends, accessibility standards, and variations in digital literacy across the region.

• Performance and Usability SLAs– Define and monitor robust SLAs related to speed, reliability, responsiveness, and usability of digital experiences, adapted for regional connectivity and device usage patterns. Proactively address customer friction points through data-backed adjustments.

• Data-Driven Regional Insights– Utilize analytics platforms to track engagement, retention, and conversion metrics. Conduct A/B and multivariate testing tailored to Middle East user segments to validate design and feature enhancements, ensuring continuous improvement.

• AI-Powered Personalization– Design and implement agentic AI-powered experiences that adapt in real time to user context, history, and preferences. Integrate culturally aware personalization, including support for Arabic and English fluency, right-to-left (RTL) UI formats, and region-specific content relevance.

• Market Research & Trend Analysis– Continuously assess evolving regional market conditions, competitors’ CX approaches, and emerging technologies. Apply insights from research on cultural values, payment behaviors, and digital trust patterns to refine engagement strategies.

• Regulatory & Compliance Alignment– Ensure all customer-facing experiences meet applicable Middle East data protection, cybersecurity, and content regulations, partnering with legal and compliance teams when required.

• Cross-Functional Collaboration– Build strong relationships with Kyndryl’s global and local teams—including product, design, engineering, and marketing—facilitating knowledge sharing and ensuring consistent delivery of the customer experience vision across all regional projects.

• Change Management & Adoption– Lead awareness and training initiatives for internal teams to ensure new CX strategies are understood, adopted, and embedded into operational processes throughout the Middle East market.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Qualifications

• Bachelor’s degree in Marketing, Business, Design, or a related field, with formal CX or UX certification.

• 7+ years of experience in customer experience strategy, with demonstrated ability to design digital journeys.

• Proficiency in customer journey mapping, analytics platforms, and design thinking.

• Technical knowledge of web technologies (HTML, CSS, JavaScript) as they apply to customer experience.

• Strong communication and stakeholder management skills within matrix organizations.

• Fluency in Arabic and English with experience interacting with Middle Eastern customers and markets.

Preferred Qualifications

• Deep understanding of Middle East market dynamics, consumer behaviors, and cultural sensitivities across key sectors (banking, telecom, e-commerce, public services).

• Experience localizing CX for multilingual environments, including right-to-left script interfaces, regional UX preferences, and content personalization.

• Familiarity with cloud platforms, DevOps practices, and security engineering requirements that align with CX implementations.

• Knowledge of payment ecosystems, regional fintech adoption trends, and digital identity frameworks common in the Middle East.

• Experience integrating CX with compliance frameworks such as Middle East data privacy laws, cybersecurity standards, and cross-border data transfer regulations.

• Hands-on experience with SDLC and Agile methodologies to ensure seamless coordination between CX and technical delivery teams.

• Proficiency in leading multi-market CX transformation initiatives using project management tools such as Jira, Asana, or MS Project.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.