104 7 Alumni Engagement Manager jobs in the United Arab Emirates

• Essential: Bachelor’s degree in communications, public relations, marketing, business administration, or a related field. (A master’s degree is preferred).
  

• Desirable: Experience working with the public, especially in roles involving customer service, community engagement, or alumni relations, with the ability to communicate clearly and professionally.
  

• Strong interpersonal and communication skills, ability to engage with alumni, staff, and external stakeholders in a professional and approachable manner.
• Proficiency in creating compelling content for newsletters, websites, and social media.
• Project management skills with the ability to manage multiple initiatives at once while meeting deadlines.
• Excellent written and verbal communication skills for crafting emails, newsletters, and other publications.
• Familiarity with event management software (e.g. Zoom) for planning and executing alumni events.
• Strong analytical skills for tracking engagement metrics and using data to inform strategies.
  

• 4-6 years of experience in alumni relations, community engagement, or a similar field, with a proven track record of building and nurturing relationships.
• Experience in event planning and coordination, including both virtual and in-person events. A proven understanding of Higher Education.
• Strong background in digital communications, experience with social media, email marketing, and website content management.
• Proven experience in engaging and building relationships with student and alumni groups, demonstrating strong interpersonal and communication skills.
• Proven experience in collaborating with employers to foster partnerships and opportunities.
  

• Service Excellence-
• Professional Ethics and Integrity-
• Problem-solving-
• Time Management-
• Teamwork-
  

• Essential: Bachelor's degree in communications, public relations, marketing, business administration, or a related field. (A master's degree is preferred).
  
  

• Desirable: Experience working with the public, especially in roles involving customer service, community engagement, or alumni relations, with the ability to communicate clearly and professionally.
  
  

• Strong interpersonal and communication skills, ability to engage with alumni, staff, and external stakeholders in a professional and approachable manner.
• Proficiency in creating compelling content for newsletters, websites, and social media.
• Project management skills with the ability to manage multiple initiatives at once while meeting deadlines.
• Excellent written and verbal communication skills for crafting emails, newsletters, and other publications.
• Familiarity with event management software (e.g. Zoom) for planning and executing alumni events.
• Strong analytical skills for tracking engagement metrics and using data to inform strategies.
  
  

• 4-6 years of experience in alumni relations, community engagement, or a similar field, with a proven track record of building and nurturing relationships.
• Experience in event planning and coordination, including both virtual and in-person events. A proven understanding of Higher Education.
• Strong background in digital communications, experience with social media, email marketing, and website content management.
• Proven experience in engaging and building relationships with student and alumni groups, demonstrating strong interpersonal and communication skills.
• Proven experience in collaborating with employers to foster partnerships and opportunities.
  
  

• Service Excellence-
• Professional Ethics and Integrity-
• Problem-solving-
• Time Management-
• Teamwork-
  
  

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

As an expert in Sprinklr’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offersto ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr’s technology.

The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.

Main Responsibilities

Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticalsin the UK&I market.

Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation

Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services

Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s UK&I region.

Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr

Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.

Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform

Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required

Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners

Develop relationships with key customers for growth and upside

Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

Desired Skills and Experience

Previous experience in business development, professional services delivery or services sales

Fluency in English and Arabic required, additional languages beneficial

Ability to work individually and as member of a team

Decisive, quick thinking, reliable, and likes to take ownership

Attention to detail but flexible with a can-do attitude

Passion for solving client challenges and commitment to client delight

Experience in contact center / customer service software industry is preferred

Extremely strong written, verbal communication and presentation skills

Competency working in a highly-matrixed environment

Flexible and adaptable self-starter with strong relationship-building skills

Takes initiative and approaches all tasks and projects proactively

Ability to prioritise and complete multiple tasks with little to no supervision

Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month

Our vision is to build the world's most trusted customer engagement platform for the mobile-first world.

And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Responsibilities

• Manage a team of Senior Enterprise Customer Success Managers and be accountable for their success and development

• Own Enterprise Company on-boarding and lifecycle journey

• Provide relevant CRM and mobile marketing automation expertise and consulting to Customers

• Build and manage leadership level relationships with client stakeholders

• Identify up-sell and cross-sell opportunities from existing accounts

• Monitor risky accounts and proactively take action to achieve success

• Collaborate with sales team to support sales efforts

• Collaborate with product team to communicate customers' needs and help design an ideal offering

• Launch and manage new customer success improvement initiatives

• Attend and present at conferences, events and webinars

• Designing an amazing and memorable customer experience
  
  

What You Are & Have:

• Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers

• Skilled at identifying process improvements and operational excellence within a growing team

• Experience in marketing automation, CRM, mobile engagement technologies a must

• Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business

• 7+ years of Customer Success or Account Management experience with at least a couple years of People Management

• A technical backgound and prior experience in Consulting from a reputed organization considered a major plus and will be given preference
  
  

• Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention

• Willingness to travel about 30% of time

Perks

• Work with the coolest brands in a high growth environment

• Work with a smart team which grew up in the Mobile First world

• Work on an award winning product, tech and scale

• We have you sorted with our coolest tech and software

• Our learning program - Xcelerator to power your learning goals

• CSM Leaders like nowhere else and the coolest team you can imagine

Join to apply for the Senior Engagement Manager | TMT | Strategy & Transformation role at FTI Consulting

Join to apply for the Senior Engagement Manager | TMT | Strategy & Transformation role at FTI Consulting

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Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

Our Strategy & Transformation team transforms challenges into opportunities and delivers tailored strategies that ensure long-term value. Our approach is driven by a deep understanding of the diverse industries we serve. A Senior Engagement Manager manages the comprehensive end-to-end delivery of a project (scope, content leadership, relationships with project owner, team management) with limited supervision from a Principal or Managing Director

What You'll Do

• Define project scope and dynamically find solutions to unexpected situations.
• Manage the comprehensive end-to-end delivery of a project with limited supervision from a Principal and/ or Partner, identify key time scales for the different modules, and take responsibility for junior team members' delivery.
• Manage and coach junior team members, delegating and overseeing tasks and modules
• Assist partners with BDV efforts through identifying leads and supporting throughout the selling process
• Develop key hypothesis and autonomously structure projects end-to-end identifying the key modules
• Independently structure and produce project documents end-to-end, providing holistic and valuable insights and recommendations
• Provide regular updates to the partner leading the project and manage the day to day relationship with the client
• Act as an expert in a range of telecom topics, leading the development of intellectual capital and coaching other team members on these topics.
• Defines project scope and is able to dynamically find solutions to unplanned situations.
• Capable of taking on Principal-level responsibility if a principal is absent.
• Work plan development: Develops core work plan and negotiates it with the client. Assigns resources, identifies key risks and defines solutions
• Status reporting: Raises flags to Partners before the project start. Fully trusted by seniors, from Principal to Partner; and c-level clients
• Commitment to delivery: Delivers high quality outputs within set deadlines
  
  

• Mentorship: You will be assigned a mentor who will provide learning and development guidance and support throughout your journey in the company.
• Training programs: You can benefit from a variety of training formats including in-person workshops and virtual courses. Our training program is designed to enhance your consulting skills, foster leadership and develop deep industry expertise, keeping you updated on the latest industry trends. Training will provide you with practical tools and methods you can apply directly to your work.
• Networking opportunities: You will have the opportunity to engage with the senior team members and industry leaders and expand your professional network through various events and activities.
• On-the-job: You will learn through daily interaction with your teams and clients.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Business Consulting and Services

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Dubai, Dubai, United Arab Emirates 21 hours ago

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Dubai, United Arab Emirates | Posted on 23/06/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with clients, built on transparency and trust. Candidate is required to liaise with sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires to source and generate new leads in order to meet sales targets.

Responsibilities:

• Drive and monitor sales initiatives, ensuring sales targets are met or exceeded.
  
• Cultivate and maintain robust relationships with Clients, ensuring their satisfaction
  
• Respond proactively to client queries, concerns, and expectations, especially in challenging situations.
  
• Spearhead business development strategies to unlock new sales opportunities and forge professional partnerships.
  
• Participate actively in CRM activities, sales meetings, and training sessions to enhance your sales prowess.
  
• Collaborate seamlessly with internal teams such as marketing, finance, and operations to keep stakeholders informed.
  

• 5-12 years of Sales - clientrelationship experience
  
• Strong communication and interpersonal skills
  
• Proven experience in sales and client engagement
  
• Proven track record of meeting and exceeding targets
  
• Full English proficiency is required
  
• Additional spoken languages (Portuguese, French, Spanish, Italian, German) is an advantage
  
• International team (over 60 nationalities)
  
• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  

About the Role:

We are seeking a seasoned Community Engagement Manager to lead our contact center team. This is an excellent opportunity for an experienced professional to oversee community and resident inquiries, ensuring high levels of service quality, responsiveness, and engagement.

• Supervise day-to-day operations of the contact center team managing community and resident inquiries, focusing on exceptional customer service and timely issue resolution.

• Maintain strong relationships with internal departments (e.g., facilities, property management, communications) to ensure seamless service delivery and effective communication.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives to drive operational excellence.

• Develop and implement strategies to enhance community engagement, increase resident satisfaction, and improve overall service quality.

• Prepare and present regular reports on contact center activity, community feedback, and key performance indicators.

Candidate Profile:

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment, preferably in residential or real estate sectors.

• Strong leadership, problem-solving, and interpersonal skills, with excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools, with the ability to handle high-pressure situations and manage multiple tasks efficiently.