2836 Account Management jobs in Dubai

We are seeking a skilled Customer Success Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to navigate complex issues.

This role requires strong analytical and technical skills, with the ability to utilize various tools and software for swift query resolution. The specialist will work closely with other departments to address customer case queries, refine customer query handling, and enable closed-loop feedback for better engagement and continuous improvement.

• Respond to customer inquiries in a timely and professional manner, providing solutions on a first contact resolution basis for queries related to transaction issues, account-related issues, platform/technical issues, or basic product understanding.
• Use various tools and software for efficient query resolution and escalate complex issues across geographies, ensuring consistent service delivery.

The successful candidate will possess a bachelor's degree along with 1-2 years of prior experience in a customer-facing role in the financial services or payments industry. Proficiency in English and relevant regional language(s) is required.

1. Customer Query Resolution and Escalation
2. Tool and Software Utilization
3. Multi-Channel Support and Coordination

• Bachelor's Degree in Relevant Field
• 1-2 Years of Experience in Customer-Facing Role
• Proficiency in English and Relevant Regional Language(s)

This role will act as an ambassador for our company, promoting positive behaviors in harmony with our principles, values, and culture.

Checkout is actively looking for a strategic, resourceful, and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post-integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hardworking individual able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced startup company and contribute to crafting its future, this is the role for you to make a difference.

What you'll be doing:

• Crafting merchant-specific account development plans focusing on revenue generation
• Building high-touch, consultative, and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive global payments strategy
• Analyzing merchants' performance and providing recommendations to improve the payment flow/revenue
• Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services, and partner networks thoroughly to leverage as needed to meet our merchants' needs
• Collaborating with various teams across the company (e.g., Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

Qualifications:

• Good knowledge of today's major e-commerce and payments technologies players and future trends
• 2 years of experience working in a PSP, Acquirer, or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer-driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization

Additional Information:

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from, however you identify, and whichever payment method you use.

Our clients come from all over the world, and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout via

• Our Culture video, careers page, LinkedIn Life pages, Instagram

Employment Type: Full-time

Specialist, Account Management

We're Checkout - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

Checkout is actively looking for a strategic-thinking, resourceful, and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact for merchants post-integration. You will act as the voice of our product and ambassador of our brand, serving as a trusted advisor and strategic partner. Success in this role will depend on your business savvy and the ability to communicate and influence effectively at all levels to achieve win-win scenarios and promote our value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you're eager to join a growing, fast-paced startup and contribute to shaping its future, this is the role for you to make a difference.

What you'll be doing :

• Crafting merchant-specific account development plans focusing on revenue generation
• Building high-touch, consultative, and positive relationships with merchants through regular communication
• Providing expertise, education, and guidance to merchants on crafting and completing comprehensive global payments strategies
• Analyzing merchant performance and recommending improvements to payment flow and revenue
• Exceeding strategic and financial targets by analyzing active payment products, transaction volumes, and service levels
• Understanding our products, services, and partner networks thoroughly to meet merchant needs
• Collaborating with various teams across the company (Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you :

• Good knowledge of current major e-commerce and payments technologies, players, and future trends
• 2+ years of experience working in a PSP, Acquirer, or similar role
• Experience in B2B Enterprise Account Management and/or Relationship Management in FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer-driven with the ability to establish robust relationships with clients
• Adaptable and able to balance multiple opportunities in a dynamic environment
• Proven consultative sales skills and ability to work well in a fast-paced, cross-departmental environment influencing all levels

Bring all of you to work

We create conditions for high performers to thrive—through ownership, fewer blockers, and meaningful work from day one.

Here, you'll move fast, take on challenges, and be recognized for your impact. It's a place where ambition meets opportunity—and your growth is in your hands.

We work as one team and support each other to succeed. Regardless of your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

We aim to set you up for success and make our process accessible. Please let us know in your application or directly to your recruiter if you need any accommodations to make your experience or working environment more comfortable.

Life at Checkout

We understand work is just part of your life. Our hybrid model offers flexibility, with three days a week in the office to support collaboration and connection.

Curious about our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout, follow us on LinkedIn and Instagram. Job ID R7700

Join to apply for the Specialist, Account Management role at Checkout.com

Join to apply for the Specialist, Account Management role at Checkout.com

Company Description
We're Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Company Description
We're Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.
Job Description
Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.
The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.
What You'll Be Doing

• Crafting merchant specific account development plans focusing on revenue generation
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse merchant's performance and provide recommendations to improve the payment flow /revenue
• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs
• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
  

• Good knowledge of today's major e-commerce and payments technologies, players and future trends
• 2+ years of experience working in a PSP, Acquirer or similar
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Customer driven and able to establish robust relationships with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales

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At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.

• Develop and execute portfolio strategy, driving growth in selected categories.
• Recruit and onboard high-potential suppliers, meeting quarterly targets.
• Negotiate deals, manage P&L, and oversee inventory and pricing.
• Provide data-driven insights and advice to optimize supplier success.
• Track and report business development results, analyzing data.
• Lead projects to enhance customer and partner experiences.
• Conduct strategic meetings with suppliers to align objectives.
• Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.

• Bachelor's or Master's Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
• Fluency in English and Arabic communication, both written and verbal.

• Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Specialist, Account Management page is loaded

Company Description

We're Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you'll be doing:

• Crafting merchant specific account development plans focusing on revenue generation

• Building high touch, consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

• Analyse merchant's performance and provide recommendations to improve the payment flow /revenue

• Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels

• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs

• Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience

About you:

• Good knowledge of today's major e-commerce and payments technologies, players and future trends

• 2+ years of experience working in a PSP, Acquirer or similar

• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry

• A strategic problem solver with excellent project management skills

• Customer driven and able to establish robust relationships with assigned customer base

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities

• Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

About the opportunity

Role Summary

We are looking for a Head of Account Management to join our team in Local Shops and be part of our Quick Commerce growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is
waiting for you.

What’s on Your Plate?

●Monitor and maintain partner performance, order growth, net fail rate and net take rates.
●Responsible for vertical commissions and profitability.
●Produce metrics which provide visibility on the progress of work assignments and team performance.
●Ensure achieving the monthly vertical account management targets.
●Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.
●Monitor, guide and manage the team for optimum performance.
●Collaborate with the team to accomplish all daily tasks on time with a high level of quality.
●Handle communication with the team, live meetings, email correspondence, reporting, etc.
●Assign and monitor the tasks to complete appropriate work assignments.
●Collaborate with the Marketing, Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated.
●Communicate business performance to key business leaders and stakeholders.
●Lead on new projects, initiatives required across the Local Shops Vertical.

What Did We Order?

●Bachelor’s Degree within Business Administration or any other related field.
●Minimum of 5 years of experience within Sales/ Account Management in E-commerce, Food - tech ,Consultancy or large Multinational FMCG background
●Leadership Skills.
●Negotiation Skills.
●Problem Solving Skills.
●Decision Making Skills.
●Planning and Organizing Skills.
●Ability to meet deadlines and be flexible in working.
●Fluent in English – Arabic would be beneficial.
●Communication skills (Written and Verbal).
●Excel Skills.

Who we are

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

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As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

Overview

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together—as individuals and as a team.

• Develop and execute portfolio strategy, driving growth in selected categories.
• Recruit and onboard high-potential suppliers, meeting quarterly targets.
• Negotiate deals, manage P&L, and oversee inventory and pricing.
• Provide data-driven insights and advice to optimize supplier success.
• Track and report business development results, analyzing data.
• Lead projects to enhance customer and partner experiences.
• Conduct strategic meetings with suppliers to align objectives.
• Coordinate and collaborate across different teams and locations to ensure smooth execution of projects and initiatives.

• Bachelor’s or Master’s Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Fashion.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Strong experience in coordinating with cross-functional and cross-location teams, acting as a key bridge to drive collaboration and alignment.
• Fluency in English and Arabic communication, both written and verbal.

• Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

The Strategic Account Partner (VP level) will be responsible for the complete ownership (P&L) of a portfolio of 2-4 strategic banking accounts in the Middle East. The role aims to move beyond a vendor relationship to become a deeply embedded strategic partner by building C-level connections, understanding the client's business imperatives, and proactively identifying opportunities to drive value and growth through world-class QE solutions. Our client is a global digital assurance company specializing in quality engineering and testing solutions for enterprises across banking, financial services, insurance, retail, and telecom sectors. This role focuses on the BFSI segment only.

• Strategic Account Management: Develop and execute multi-year strategic account plans for each client, mapping our service capabilities to their long-term business goals.
• Own the account P&L, including revenue forecasting, profitability management, and achievement of annual revenue and booking targets.
• Farming and mining existing accounts for new growth opportunities, cross-selling, and up-selling our full suite of QE services.
• Executive Relationship Management: Cultivate and maintain deep, long-term relationships with key client stakeholders, from C-level executives (CIO, CTO, CDO) to VPs and Directors of business and technology units. Act as the primary executive point of contact and the "face of the company" for your accounts, ensuring a seamless client experience. Drive client satisfaction (CSAT) and loyalty, acting as an escalation point to ensure service delivery excellence and the resolution of any issues.
• Business Development & Consultative Selling: Lead the entire sales cycle for new opportunities within your accounts, from opportunity identification and qualification to proposal development, negotiation, and closure. Collaborate with pre-sales, solution architects, and delivery teams to craft bespoke solutions addressing client challenges. Negotiate large-scale, complex, multi-year outsourcing contracts, statements of work (SOWs), and master services agreements (MSAs).
• Domain Expertise & Thought Leadership: Serve as a subject matter expert on Quality Engineering trends and their application within the banking sector (e.g., Open Banking, Digital Banking, Core Banking Modernization, Cybersecurity). Understand the regulatory and business landscape of the Middle East banking industry. Represent the company at industry forums, conferences, and executive roundtables.

• Experience: A minimum of 12-15 years in IT services sales, consulting, or account management. Industry focus: at least 7+ years managing and growing large strategic BFSI accounts in the Middle East.
• Geographic Expertise: Proven track record of success and deep networks in key GCC markets, specifically the UAE.
• Service Offering Knowledge: Strong understanding of the IT outsourcing landscape. Experience selling or managing Quality Engineering, Software Testing, Test Automation, or Application Development & Maintenance (ADM) services is essential.
• Sales Acumen: Demonstrated ability to consistently achieve and exceed multi-million dollar annual revenue targets (USD 10Mn+).
• C-Level Presence: Exceptional communication, presentation, and negotiation skills with the gravitas to engage senior executives.
• Cultural Awareness: High degree of cultural sensitivity and experience navigating the business environment in the region.
• Skills: IT Managed Services; Quality Assurance Software; Banking Software; BFSI; System Integrator.