299 Call Center jobs in Dubai

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Supports the team members by answering daily inquiries.
• Provides coaching, guidelines and education to the team members.
• Monitors the skillsets assignment and the workflow and the volumes.
• Provides the approved quality training and ensures the efficiency of the team members.
• Assesses daily call quality using the call recording system.
• Assists call centre agents with handling the complaints and patients’ challenges.
• Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
• Assigns daily breaks and monitor the agent’s attendance.
• Monitors the agent’s productivity and provides a daily agent performance report.
• Assists the team leader with the daily duty of Rota.
• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Answers phone calls in a polite and cordial manner.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
• Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
• Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
• Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
• Confirms appointments through SMS and/or phone calls as per policy.
• Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
• Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
• Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
• Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
• Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
• Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
• Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
• Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
• Overbooks physicians according to clinic-defined standards.
• Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
• Assists in the orientation of new staff members to the Call Center.
• Facilitates efficient Call Center function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.

• High school graduate

PROFESSIONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Medical Terminology/or exposure to a medical environment
• Knowledge of adequate Medical Terminology
• Demonstrate computer literacy and efficiency
• Previous operator or call centre experience is preferable

Call Center Supervisor
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.
Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).
Provide training, coaching, and feedback to call center representatives to enhance their skills and performance.
Handle escalated calls and resolve customer complaints or issues in a timely and professional manner.
Develop and implement call center policies, procedures, and workflows to streamline operations and improve efficiency.
Conduct regular performance evaluations and performance reviews for call center staff, recognizing top performers and addressing areas for improvement.
Collaborate with other departments, such as scheduling, billing, and patient services, to ensure seamless coordination and communication across the organization.
Stay updated on medical center services, policies, and procedures to provide accurate information to callers and assist with inquiries.
Generate reports and analyze call center data to identify trends, opportunities for improvement, and areas of concern.
Ensure compliance with relevant regulations, such as HIPAA, and maintain confidentiality of patient information at all times.
Qualifications:
Bachelor's degree in healthcare administration, business management, or related field preferred.
Previous experience in a call center environment, preferably in a medical or healthcare setting.
Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.
Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external stakeholders.
Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
Proficiency in using call center software and CRM systems, with the ability to generate reports and analyze data.
Knowledge of medical terminology and healthcare procedures preferred.
Ability to work flexible hours, including evenings and weekends, as needed.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.

Key Responsibilities:

• Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
• Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
• Lead a team of agents, managing rosters, KPIs, and performance reviews.
• Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
• Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
• Coordinate with technical and operations teams to ensure timely job completion and service feedback.
• Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
• Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
• Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
• Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
• Hands-on experience with CRM, CAFM, or service request platforms.
• Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
• Excellent leadership, communication, and team management skills.
• Strong customer-centric mindset and familiarity with FM service workflows.

Preferred Skills:

• Knowledge of HITEK systems or similar smart FM technologies.
• Analytical mindset with the ability to interpret performance data and AI reports.
• Familiarity with customer service trends in the UAE market.

Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management

The Call Center Supervisor is responsible for organizing and directing the daily activities related to customer service operations. The main responsibilities include managing, training, and guiding team leads and executives to perform their tasks effectively, ensuring optimal resource utilization.

Requirements

• Diploma / Bachelor’s degree or equivalent required, or High School diploma with more than 4 years of experience.
• Minimum 4-5 years of customer service experience required.

Responsibilities

• Ensure the effectiveness and efficiency of the unit.
• Ensure adherence to call quality, shift schedules, punctuality, and attendance by executives and team leads.
• Design and implement a monthly performance tracking scheme.
• Conduct quizzes during monthly performance reviews for agents and team leaders.
• Update team leaders on team performance.
• Understand and communicate the management vision to team members.
• Analyze call volume continuously and escalate to management as needed.
• Ensure calls are answered promptly.
• Implement internal regulations and guidelines to maintain high service quality, including setting daily targets for individuals.
• Establish workflow systems, monitoring, and control mechanisms to evaluate call quality regularly.
• Identify and support the implementation of programs to improve customer service processes.
• Ensure client information security by enforcing strict guidelines for routine operations.
• Oversee recruitment, training, and development of a motivated team, including staffing strategies.
• Set individual objectives, recruit qualified staff, manage performance, and provide feedback to maximize team performance.
• Coordinate operational activities such as monitoring timesheets and leave regulations.
• Mentor the customer service team and provide technical leadership as needed.
• Ensure all team members receive necessary training, including onboarding and creating summary materials.
• Monitor progress against KPIs derived from the customer service agreement to ensure optimal service levels.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse any requests for money payments and advise against sharing personal or bank details. For security information, visit our Security Advice. For suspected fraud, email

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Talent Higher

Do you have a passion for managing operations while building trusted client relationships?

Our client is seeking a highly capable Call Centre Manager to oversee day-to-day operational delivery and ensure a consistently exceptional client experience. This role requires both strategic oversight and hands-on execution to drive service excellence and operational efficiency.

Key Responsibilities:

• Manage and oversee the smooth execution of client service operations.
• Lead and support execution team members to ensure timely and accurate delivery.
• Serve as the primary liaison between clients and internal departments to ensure expectations are met and exceeded.
• Maintain strong relationships with key clients and stakeholders.
• Identify areas for process improvement and implement best practices to enhance client satisfaction.

Requirements:

• Bachelor’s degree or equivalent.
• 4+ years of management experience within the UAE
• Strong command of operational systems used to execute transactions.
• Proven ability to manage and guide cross-functional teams effectively.
• Proficient in managing transactional systems and ensuring operational accuracy.
• Capable of supervising and supporting execution teams.
• Excellent communication skills with clients, colleagues, and leadership.
• Strong team leadership and conflict-resolution abilities.
• Fluency in English is required.
• A second language is a plus and highly desirable.
• UAE driving license

If you're a proactive leader who thrives in fast-paced environments and knows how to turn operations into outstanding client experiences, we’d love to hear from you.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionManagement
• IndustriesBusiness Consulting and Services and Operations Consulting

Referrals increase your chances of interviewing at Talent Higher by 2x

Dubai, Dubai, United Arab Emirates 13 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.

JOB PURPOSE:

To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. This role requires a strong team spirit, motivation, and a friendly environment with all customers and colleagues.

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure the quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain the confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and local laws/regulations.
9. Attend to special tasks assigned by team leaders and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline within the Centre.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Job Title: Call Center Agent – Cold Calling (Secondary Real Estate Market)

Location: Dubai, UAE (On-Site)

Type: Full-Time

Company: Antari Properties

Antari Properties is a fast-growing real estate startup based in the heart of Dubai, focused on reshaping how investors and end-users experience property transactions. While we specialize in off-plan projects, we're expanding aggressively in thesecondary market — and we needa persuasive, English-fluent cold caller to help us reach the right buyers and sellers.

We are looking for amotivated and confident Call Center Agent with real estate experience andperfect English to makehigh-volume cold calls to clients for secondary property listings. Your job is to spark interest, qualify leads, and pass them to our sales agents — playing a vital role in our expansion.

• Make outbound cold calls to potential clients using company-provided data
• Pitch resale/secondary property listings (apartments, villas, etc.) confidently and clearly
• Identify motivated buyers and sellers through active listening and smart questioning
• Update CRM with call outcomes, notes, and follow-up dates
• Set appointments for the sales team and ensure smooth handover
• Achieve daily and weekly call targets and KPIs
• Stay updated on available listings, market trends, and pricing strategies
• Work closely with the listing and sales teams to align on current inventory

• Fluent English speaker with a clear, confident voice
• Minimum 1 year of experience inreal estate cold calling or telesales (preferably in the Dubai market)
• Familiarity withsecondary market dynamics and terminology (resale units, ROI, market value, etc.)
• Comfortable making cold calls
• Strong persuasion and objection-handling skills
• CRM experience (HubSpot, Zoho, or similar)
• Resilient, goal-driven, and able to handle rejection professionally
• Must be based in Dubai and available to work in-office full-time

• Competitive fixed salary + attractive commission
• Daily exposure to active property data and qualified listing stock
• Friendly, growth-focused team environment
• Real estate training and script guidance
• A solid opportunity to grow into a closing or sales agent role

If you have the voice, the drive, and the real estate know-how to spark conversations and set appointments — we want you on our team.

• Seniority level Entry level

• Employment type Full-time

Referrals increase your chances of interviewing at Antari Properties by 2x

Get notified about new Call Center Specialist jobs in Dubai, Dubai, United Arab Emirates .

Dubai, Dubai, United Arab Emirates 21 hours ago

Dubai, Dubai, United Arab Emirates 18 minutes ago

Dubai, Dubai, United Arab Emirates 16 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.