391 Call Center jobs in the United Arab Emirates

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We’re Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

Accepted Formats: pdf, doc Max: 2 MB

DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

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Date: May 5, 2025

Company: Abu Dhabi Accountability Authority

Job Objective: Assist with call centre activities, including managing databases, receiving and responding to calls and inquiries in line with ADAA policies and procedures in a timely manner. Assist with follow-up actions and responses to internal and external clients. Help manage day-to-day call centre workflow to ensure excellent service to all clients.

Key Responsibilities/Duties:

1. Strategy and Planning:

• Assist in developing, implementing, and updating the section's policies, procedures manual, delegation of authority, systems user manuals, and standard forms, ensuring alignment with ADAA policies.
• Assist in the development and update of strategic, budget, procurement, and operational plans, ensuring alignment with department and sector strategies, ADAA’s mission, and vision.
• Ensure achievement of individual KPIs to improve efficiency and effectiveness.
• Follow best practices and standards to provide quality service.
• Assist in developing and maintaining a customer database using ADAA systems and processes.
• Assist in updating customer records and managing communication processes as instructed.
• Respond to customer queries accurately and promptly, maintaining call centre service standards.
• Follow up on customer requests and queries as instructed.
• Develop reports and presentations on initiatives and KPIs for management review.
• Perform additional tasks as assigned by leadership.

• Talent Management and Development:

• Complete required trainings and certifications to stay current and improve performance.
• Obtain timely performance reviews and meet set KPIs.
• Stay updated with relevant information to maintain standard performance levels.
• Share knowledge within the team to enhance internal capabilities.
• Support the development of UAE National employees in line with Emiratization objectives.

• Corporate:

• Adhere to all ADAA policies and procedures (HR, IT, Procurement, Finance, Health and Safety).
• Prepare professional correspondence and maintain accurate records.
• Respond to queries and support organizational units as needed.
• Utilize ADAA technologies to optimize work efficiency.
• Demonstrate compliance with ADAA values and ethical standards.
• Identify opportunities for continuous improvement and sustainability.
• Prepare accurate reports and statements to meet department standards.
• Comply with health and safety legislation and policies.

• General:

• Ensure performance reflects qualifications and productivity levels.
• Acquire necessary certificates within the specified period.
• Perform tasks independently unless delegation is approved.
• Promote teamwork, collaboration, and dedication.
• Perform other duties as directed by leadership.

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

The Call Center Supervisor is responsible for organizing and directing the daily activities related to customer service operations. The main responsibilities include managing, training, and guiding team leads and executives to perform their tasks effectively, ensuring optimal resource utilization.

Requirements

• Diploma / Bachelor’s degree or equivalent required, or High School diploma with more than 4 years of experience.
• Minimum 4-5 years of customer service experience required.

Responsibilities

• Ensure the effectiveness and efficiency of the unit.
• Ensure adherence to call quality, shift schedules, punctuality, and attendance by executives and team leads.
• Design and implement a monthly performance tracking scheme.
• Conduct quizzes during monthly performance reviews for agents and team leaders.
• Update team leaders on team performance.
• Understand and communicate the management vision to team members.
• Analyze call volume continuously and escalate to management as needed.
• Ensure calls are answered promptly.
• Implement internal regulations and guidelines to maintain high service quality, including setting daily targets for individuals.
• Establish workflow systems, monitoring, and control mechanisms to evaluate call quality regularly.
• Identify and support the implementation of programs to improve customer service processes.
• Ensure client information security by enforcing strict guidelines for routine operations.
• Oversee recruitment, training, and development of a motivated team, including staffing strategies.
• Set individual objectives, recruit qualified staff, manage performance, and provide feedback to maximize team performance.
• Coordinate operational activities such as monitoring timesheets and leave regulations.
• Mentor the customer service team and provide technical leadership as needed.
• Ensure all team members receive necessary training, including onboarding and creating summary materials.
• Monitor progress against KPIs derived from the customer service agreement to ensure optimal service levels.

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