750 Call Center jobs in the United Arab Emirates
Call Center Agent
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Job Description
Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.
Responsibilities- Supports the team members by answering daily inquiries.
- Provides coaching, guidelines and education to the team members.
- Monitors the skillsets assignment and the workflow and the volumes.
- Provides the approved quality training and ensures the efficiency of the team members.
- Assesses daily call quality using the call recording system.
- Assists call centre agents with handling the complaints and patients’ challenges.
- Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
- Assigns daily breaks and monitor the agent’s attendance.
- Monitors the agent’s productivity and provides a daily agent performance report.
- Assists the team leader with the daily duty of Rota.
- Prioritizes tasks ensuring effective functioning of the area.
- Follows the chain of command in reporting incidents or concerns.
- Prioritizes workload and completes correspondence in a timely manner.
- Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
- Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
- Promotes incident and customer complaint reporting to improve patient and family care.
- Answers phone calls in a polite and cordial manner.
- Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
- Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
- Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
- Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
- Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
- Confirms appointments through SMS and/or phone calls as per policy.
- Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
- Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
- Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
- Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
- Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
- Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
- Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
- Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
- Overbooks physicians according to clinic-defined standards.
- Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
- Assists in the orientation of new staff members to the Call Center.
- Facilitates efficient Call Center function by consulting and communicating with all co-workers.
- Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
- Ensures that the place of work and surrounding area is kept clean and organized at all times.
- High school graduate
PROFESSIONAL EXPERIENCE:
- Excellent English and Arabic verbal/written communication skills
- Basic computer literacy
- Exposure to/experience with customer service principles
- Medical Terminology/or exposure to a medical environment
- Knowledge of adequate Medical Terminology
- Demonstrate computer literacy and efficiency
- Previous operator or call centre experience is preferable
Call Center Agent
Posted today
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Job Description
Job Opportunity for Call Center Agent
Location: Abu Dhabi
Salary: AED 3,000 – 4,000
Visa: Family/Husband visa holders preferred
About the Role:
Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
• Cold calling property owners to gather availability updates
• Coordinating with sales and leasing teams
• Preparing and sharing daily property availability reports
What We’re Looking For:
• 1+ year of experience in real estate listing or related field
• Strong communication skills in Arabic and English
• Confident in negotiation and client interaction
• Proficient in CRM, listing portals, and Microsoft Office
• Motivated, organized, and able to meet daily targets
• A strong interest in leasing and property management
• Advantage: Own visa (family or husband sponsorship)
How to Apply:
Send your CV to
Join a passionate, professional team and grow your real estate career with Home Hunters Properties.
#J-18808-LjbffrCall Center Agent
Posted today
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Job Description
Role: Call Center Agent
Location: Abu Dhabi
ROLE PURPOSE:
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
These are the main responsibilities of this role:
KEY PERFORMANCE INDICATORS:
- Call quality
- Customer satisfaction
- Adherence to schedule
- Product & process knowledge
- Average handling time
- Sales leads generation target to reviewed
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
- Communication skills bilingual language (Arabic/English)
- Sales skills
- Customer resolution skills
Required Experience:
Unclear Seniority
#J-18808-LjbffrCall Center Executive
Posted today
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Job Description
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell the services
- Entering accurate and detailed data into the system
- Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Qualifications:
Bachelor’s Degree (Medical / Healthcare Background preferred)
Experience:
Similar work experience in UAE for 2 to 3 years.
Job Category: Call Center Executive
Job Type: Full Time
Job Location: Dubai
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#J-18808-LjbffrCall Center Executive
Posted today
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Job Description
Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!
- Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
- Supportive Team : Join a supportive and friendly team that values collaboration and patient care.
- Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
- Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
- Insurance Coordination : Assist patients with insurance verification and claims processing.
- Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
- Record Management : Maintain accurate patient records and update the clinic’s database.
- Experience : Previous experience in a dental clinic or call center environment is a plus.
- Skills : Excellent communication skills, both verbal and written.
- Empathy : A genuine desire to help and understand patient needs.
- Tech Savvy : Proficiency with dental management software and CRM tools.
- Detail-Oriented : Strong attention to detail and the ability to multitask effectively.
If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)
We want to hear from you as soon as possible, hit the apply button and send over your application.
#J-18808-LjbffrCall Center - Supervisor
Posted today
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Job Description
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
- Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
- Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
- Lead a team of agents, managing rosters, KPIs, and performance reviews.
- Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
- Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
- Coordinate with technical and operations teams to ensure timely job completion and service feedback.
- Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
- Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
- Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
- Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Customer Service, or related field.
- 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
- Hands-on experience with CRM, CAFM, or service request platforms.
- Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
- Excellent leadership, communication, and team management skills.
- Strong customer-centric mindset and familiarity with FM service workflows.
Preferred Skills:
- Knowledge of HITEK systems or similar smart FM technologies.
- Analytical mindset with the ability to interpret performance data and AI reports.
- Familiarity with customer service trends in the UAE market.
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management
#J-18808-LjbffrCall Center - Supervisor
Posted today
Job Viewed
Job Description
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
- Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
- Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
- Lead a team of agents, managing rosters, KPIs, and performance reviews.
- Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
- Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
- Coordinate with technical and operations teams to ensure timely job completion and service feedback.
- Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
- Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
- Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
- Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Customer Service, or related field.
- 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
- Hands-on experience with CRM, CAFM, or service request platforms.
- Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
- Excellent leadership, communication, and team management skills.
- Strong customer-centric mindset and familiarity with FM service workflows.
Preferred Skills:
- Knowledge of HITEK systems or similar smart FM technologies.
- Analytical mindset with the ability to interpret performance data and AI reports.
- Familiarity with customer service trends in the UAE market.
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management
#J-18808-LjbffrBe The First To Know
About the latest Call center Jobs in United Arab Emirates !
Call Center - Supervisor
Posted today
Job Viewed
Job Description
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
- Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
- Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
- Lead a team of agents, managing rosters, KPIs, and performance reviews.
- Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
- Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
- Coordinate with technical and operations teams to ensure timely job completion and service feedback.
- Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
- Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
- Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
- Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Customer Service, or related field.
- 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
- Hands-on experience with CRM, CAFM, or service request platforms.
- Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
- Excellent leadership, communication, and team management skills.
- Strong customer-centric mindset and familiarity with FM service workflows.
Preferred Skills:
- Knowledge of HITEK systems or similar smart FM technologies.
- Analytical mindset with the ability to interpret performance data and AI reports.
- Familiarity with customer service trends in the UAE market.
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management
#J-18808-LjbffrCall Center - Supervisor
Posted today
Job Viewed
Job Description
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
- Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
- Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
- Lead a team of agents, managing rosters, KPIs, and performance reviews.
- Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
- Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
- Coordinate with technical and operations teams to ensure timely job completion and service feedback.
- Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
- Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
- Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
- Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Customer Service, or related field.
- 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
- Hands-on experience with CRM, CAFM, or service request platforms.
- Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
- Excellent leadership, communication, and team management skills.
- Strong customer-centric mindset and familiarity with FM service workflows.
Preferred Skills:
- Knowledge of HITEK systems or similar smart FM technologies.
- Analytical mindset with the ability to interpret performance data and AI reports.
- Familiarity with customer service trends in the UAE market.
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management
#J-18808-LjbffrCall Center - Supervisor
Posted today
Job Viewed
Job Description
To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.
Key Responsibilities:
- Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
- Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
- Lead a team of agents, managing rosters, KPIs, and performance reviews.
- Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
- Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
- Coordinate with technical and operations teams to ensure timely job completion and service feedback.
- Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
- Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
- Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
- Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Customer Service, or related field.
- 3 -5 years' experience in a supervisory role within a call center for a facilities management or home services company.
- Hands-on experience with CRM, CAFM, or service request platforms.
- Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
- Excellent leadership, communication, and team management skills.
- Strong customer-centric mindset and familiarity with FM service workflows.
Preferred Skills:
- Knowledge of HITEK systems or similar smart FM technologies.
- Analytical mindset with the ability to interpret performance data and AI reports.
- Familiarity with customer service trends in the UAE market.
Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management
#J-18808-Ljbffr