3787 Client Relationship Management jobs in Dubai

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Liebherr is a leading manufacturer of construction machinery and a supplier of innovative products and services. The company has grown into a global group with over 55,000 employees.

The organization's Middle East branch in Dubai is responsible for sales and service of various product ranges.

• Account Development: Maintain relationships with key clients in the Middle East, develop account plans, and prepare sales strategies.
• Sales Leadership: Oversee all sales activities in the UAE for Construction Machinery, manage ongoing sales projects, meet with potential new customers, and close deals.
• Team Supervision & Coaching: Supervise and coach sales team members.
• Cross-Functional Collaboration: Coordinate with other departments to ensure requirements are met.
• Strategic Planning and Reporting: Prepare strategic papers and identify growth opportunities.
• Customer Satisfaction: Ensure customer satisfaction and retention.

• Proven track record in sales of Construction and Special Deep Foundation Equipment.
• Previous experience in a similar management role.
• Relevant educational background in Business Engineering or a related field.
• Strong client relationship management and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and negotiation skills.
• Proficiency in preparing sales reports and conducting market analysis.
• Interest in new digital solutions and products.
• Fluency in English, knowledge of Arabic is a plus.

• A challenging task in a successful family-owned business.
• Opportunity to work independently in a highly motivated and supportive team.
• Room for professional growth.
• Performance-based remuneration.
• Company car and attractive allowances.

We are seeking a Sales Operations Manager to oversee the daily operations of our sales team. You will lead the sales team, ensuring accuracy in documentation, responsiveness to customers, and strong alignment with business objectives.

• Lead the team. Supervise sales staff, facilitate regular team meetings, and coordinate workload distribution
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
• Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input

• Minimum 3 years of experience managing a sales team
• Bachelor's degree preferred in business, technical, or related field
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
• Strong analysis, reporting, and process management skills
• Excellent prioritisation, coordination, and problem-solving abilities
• Familiarity with AI tools is an advantage
• Based in or able to commute to JAFZA, a valid UAE driver's license is an advantage

• Purpose-driven culture. We uphold safety, quality, and transparency
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact

Ready to step up and contribute? We look forward to meeting you.

• Associate

• Full-time

• IT Services and IT Consulting

Head of Automotive Co-Buying Operations

We are seeking a seasoned professional to drive the expansion and operational excellence of our innovative co-buying business in the UAE. This is a high-impact leadership role for a results-driven individual with expertise in automotive procurement, dealer networks, and financial operations.

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Job Description
We are hiring for an experienced & skilled leader in Sales / Client Relationship Management domain to drive growth strategy in our client base. The incumbent will be responsible for managing existing strategic clients in south region for UAE marketplace.

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Job Title
Director, Sales & Account Management
Job Description
We are hiring for an experienced & skilled leader in Sales / Client Relationship Management domain to drive growth strategy in our client base. The incumbent will be responsible for managing existing strategic clients in south region for UAE marketplace.
You will be responsible for identifying potential business growth opportunities, design & present Concentrix value proposition, improvise P&L position and execute the market strategy of Concentrix for the clients this position will be responsible for.
Key Responsibilities

• Growing the base account portfolio by increasing CNX wallet share and selling new gen offerings.
• Partnering with customers to understand their business needs and objectives
• Building and maintaining strong, long-lasting customer relationships
• Developing and executing strategic plans to achieve sales targets
• Building pipeline, collecting client requirements, developing BPO solutions and closing deals
• Defining Concentrix’s value proposition, win strategy and competitor differentiators
• Effectively communicating the value proposition through proposals and presentations
• Understanding industry specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.
  

• Overall 15+ years of experience of which atl east 5 years in contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in the following domains --- Acct. Mgmt / Sales / Pre-Sales / Consulting.
• Good understanding of market landscape & connects with senior client executives of the clients served in the past.
• Reasonable understanding of the up & coming technologies in the BPO space.
• CRM BPO /outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn fast and operate effectively in a global organization.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Excellent listening, negotiation and presentation skills.
  

• Seniority levelDirector

• Employment typeFull-time

• Job functionSales and Business Development
• IndustriesWholesale Building Materials

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Join to apply for the Director, Sales & Account Management role at Concentrix.

We are hiring for an experienced & skilled leader in Sales / Client Relationship Management domain to drive growth strategy in our client base. The incumbent will be responsible for managing existing strategic clients in south region for UAE marketplace.

You will be responsible for identifying potential business growth opportunities, design & present Concentrix value proposition, improvise P&L position and execute the market strategy of Concentrix for the clients this position will be responsible for.

• Growing the base account portfolio by increasing CNX wallet share and selling new gen offerings.
• Partnering with customers to understand their business needs and objectives
• Building and maintaining strong, long-lasting customer relationships
• Developing and executing strategic plans to achieve sales targets
• Building pipeline, collecting client requirements, developing BPO solutions and closing deals
• Defining Concentrix’s value proposition, win strategy and competitor differentiators
• Effectively communicating the value proposition through proposals and presentations
• Understanding industry specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.

• Overall 15+ years of experience of which atl east 5 years in contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in the following domains --- Acct. Mgmt / Sales / Pre-Sales / Consulting.
• Good understanding of market landscape & connects with senior client executives of the clients served in the past.
• Reasonable understanding of the up & coming technologies in the BPO space.
• CRM BPO /outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn fast and operate effectively in a global organization.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Excellent listening, negotiation and presentation skills.

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Full time

Closing date:

• Director

• Full-time

• Sales and Business Development

• IT Services and IT Consulting

About ClearGrid

ClearGrid is a digital debt resolution platform leveraging AI and advanced analytics to help financial institutions recover problem debt effectively. We partner with banks and fintechs to streamline collections, optimize recoveries, and offer customized borrower solutions. As we expand across the UAE and KSA, we seek a Business Development & Partnerships Lead to drive strategic growth and establish key relationships in both markets.

The Business Development & Partnerships Lead will be responsible for expanding ClearGrid's footprint in the UAE and KSA by securing partnerships with banks, fintechs, and financial institutions. This role requires a strong network within the financial ecosystem, a deep understanding of B2B sales, and the ability to drive revenue growth through strategic alliances. The ideal candidate will be a proactive dealmaker with experience in financial services, SaaS, or fintech partnerships.

• Market Expansion: Identify and pursue new business opportunities with banks, fintechs, and other financial institutions in the UAE and KSA.
• Partnership Development: Establish and nurture relationships with key decision-makers to drive long-term strategic partnerships.
• Sales & Revenue Growth: Develop and execute business development strategies that contribute to ClearGrid's growth targets.
• Regulatory & Compliance Alignment: Work closely with internal teams to ensure partnerships comply with regulatory requirements in both UAE and KSA.
• Negotiation & Contracting: Lead deal negotiations, structure commercial agreements, and drive favorable outcomes for ClearGrid.
• Industry Positioning: Represent ClearGrid at industry events, conferences, and networking opportunities to enhance brand awareness and thought leadership.
• Market Research & Insights: Monitor industry trends, competitive landscape, and emerging opportunities to refine ClearGrid's go-to-market strategy.
• Collaboration: Work cross-functionally with product, compliance, and operations teams to ensure seamless integration of new partners.

• Experience: 5+ years in business development, sales, or partnerships within fintech, banking, or SaaS.
• Market Knowledge: Strong understanding of the financial sector, B2B partnerships, and regulatory landscapes in both UAE and KSA.
• Sales Acumen: Proven track record in closing deals and driving revenue growth in financial services or fintech.
• Negotiation & Communication: Strong ability to structure and negotiate high-value commercial agreements.
• Networking: Well-connected within the banking and fintech ecosystem in UAE and KSA.
• Tech-Savvy: Familiarity with AI-driven financial products, digital platforms, and SaaS sales models.
• Language: Fluent in Arabic and English.
• Education: Bachelor's degree in Business, Finance, Economics, or a related field (MBA preferred).

• Lead strategic partnerships and drive business expansion across multiple markets.
• Work with a fast-growing fintech disrupting the debt resolution space with AI.
• High-impact role with autonomy and significant growth opportunities.
• Competitive salary, commission structure, and performance-based incentives.

About us

Infomineo is a fast-growing business insights provider, bringing Brainshoring to global clients across a range of services: Business research, Content Services, Graphic Design, and Data Analytics. Our clients include leading consultancies, Fortune 500 companies, international institutions, and government entities . Infomineo is home to 350+ team members, spread across five offices in Casablanca, Cairo, Dubai, Barcelona, and Mexico City.

About this Role:

Are you convinced that some intellectual activities can be outsourced? Would you like to create a new industry, "brainshoring"? Are you motivated to create dozens of jobs?

Are you passionate about public sector transformation? Do you have a track record of building trusted relationships with government clients and driving strategic partnerships?

If so, this is your opportunity to lead Infomineo's growth within the public sector and government ecosystem . We are looking for a visionary, business-savvy professional to join us as Vice President, Public Sector - a role that combines business development, client engagement, and strategic leadership.

What you will do:

As Vice President you will lead Infomineo activity in one or several sectors.

Your core focus will be in business development. As such you will:

• Define the key accounts you want to approach
• Define an account management plan for each of your target accounts
• Execute on this action plan to close business and make target

Strategic Oversight & Project Supervision

• Oversee the delivery of high-impact public sector projects as project director, ensuring quality, compliance, and alignment with public sector priorities.
• Coordinate with internal research and design teams to align resources and deliverables to client expectations.

As a complement, you will also make sure that the client is happy with Infomineo work by:

• Supervising the teamwork as a project director
• Interacting with the client to monitor its satisfaction and take any remediation action

Finally, you will lead Infomineo activity in your sector(s) by working with marketing to create relevant material and training the research teams.

Who you are:

• A Master's degree holder in Business, Economics, or similar field
• Strong interest in Business Development and Sales
• 7+ years of experience working with or for public sector institutions, preferably in consulting, research, or business development roles.
• Fluent in both English and Arabic, and French is a strong advantage.
• An ambitious and driven individual
• A problem solver
• A person who masters both the skills of research and consulting and of business development
• Good creativity and organization skills
• Ability to develop lasting professional relationships with clients
• Good presentation and negotiation skills

What we offer:

• A competitive salary
• A great working environment & fast-track career trajectory
• A healthy work-life balance
• Health insurance Benefits

What it means to work at Infomineo

If you have spoken with someone who works at Infomineo, you have probably heard that our people are our most valuable asset. By being a part of Infomineo, you will have the opportunity to work alongside a young, friendly, smart, and international team of executives who value intellectual vitality and creativity. Our diversity, both in terms of professional experience and culture, is the company's greatest strength.

Infomineo will allow to grow your career and expertise across different regions and industries. As a member of the team, you will be encouraged to contribute by applying your ideas while playing an instrumental role in the company's development and growth.

Within this role, you'll support leading international companies and institutions with the data, information, insights or content required to support key business decisions.

Equal opportunity employer:

Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, trainings and job termination).

If you believe you match our requirements and values, we would be happy to hear from you. Visit our website to know more about us, our services and company culture.