1512 Client Relationship Management jobs in Dubai

We are seeking an experienced and dynamic Head of Relationship Management to be responsible for managing a portfolio of processing clients to achieve revenue, client satisfaction, and other targets. This role includes P&L responsibilities, managing budgets, forecasting, and financial planning for the UAE market. The main duties include being the primary liaison between customers and the Company, increasing customer loyalty and satisfaction, coordinating with the companies' resources to resolve issues, and ensuring customer needs are addressed in a timely manner

Key Responsibilities :

• Existing Portfolio of Clients :
• Strategic Relationship Management : Oversee and manage the portfolio of clients using advanced relationship management techniques to ensure long-term client retention and satisfaction.
• Stakeholder Engagement : Develop and nurture high-level relationships with key stakeholders in client organizations, including C-suite executives.
• Voice of the Customer : Act as the primary advocate for clients within the organization, ensuring responsiveness to client needs and achievement of SLAs and other service standards.
• Revenue Growth : Drive cross-selling of products and services to increase revenues and identify new product needs and opportunities to enhance client offerings.
• Deliver Results :
• Revenue and Volume Targets : Achieve and exceed revenue and volume targets from clients, ensuring financial performance aligns with organizational goals.
• Client Satisfaction : Deliver exceptional client satisfaction ratings through proactive issue resolution and continuous improvement of service delivery.
• Financial Oversight : Oversee financial performance, profitability, and cost management for the UAE market, ensuring alignment with budgetary goals and financial forecasts.
• Strategic Planning and Market Expansion :
• Strategic Initiatives : Develop and implement strategic plans to drive business growth and market share in the UAE , aligning with overall corporate strategy.
• Market Expansion : Lead initiatives to expand market presence, identify new business opportunities, and drive innovation in client solutions.
• Support the Team :
• Leadership and Reporting : Provide comprehensive daily, weekly, and monthly reporting as required to the Head of Processing, ensuring transparency and accountability.
• Team Support : Back up and support team members, including during periods of leave, and provide leadership and guidance to ensure team success.

Education / Certifications :

• Bachelor's degree in Banking and Finance or equivalent.

Knowledge / Skills / Attributes :

• Proven ability to achieve revenue targets from assigned accounts and consistently meet deadlines.
• Comprehensive understanding of company business processes, products, and services, along with reasonable knowledge of Visa and MasterCard regulations and offerings.
• Strong grasp of the payment industry, with a focus on current trends and future developments.
• Capable of working effectively both independently and as part of a team.
• Highly presentable with exceptional presentation skills, able to convey complex information clearly and persuasively.
• Adept at interacting with customers at all organizational levels, fostering strong relationships and trust.
• Skilled in resolving customer issues by collaborating with internal teams like CSE and delivery management and leveraging company resources.
• Proven ability to manage customer expectations and maintain high levels of customer satisfaction.
• Innovative mindset with the ability to develop new working methods and contribute to optimizing company performance.
• Strong sales and commercial acumen, with the ability to identify and capitalize on cross ell / up sell business opportunities

Head Of Relationship
• Dubai, United Arab Emirates

We are seeking an experienced and dynamic Head of Relationship Management to be responsible for managing a portfolio of processing clients to achieve revenue, client satisfaction, and other targets. This role includes P&L responsibilities, managing budgets, forecasting, and financial planning for the UAE market. The main duties include being the primary liaison between customers and the Company, increasing customer loyalty and satisfaction, coordinating with the companies' resources to resolve issues, and ensuring customer needs are addressed in a timely manner

Key Responsibilities:

• Existing Portfolio of Clients:
• Strategic Relationship Management: Oversee and manage the portfolio of clients using advanced relationship management techniques to ensure long-term client retention and satisfaction.
• Stakeholder Engagement: Develop and nurture high-level relationships with key stakeholders in client organizations, including C-suite executives.
• Voice of the Customer: Act as the primary advocate for clients within the organization, ensuring responsiveness to client needs and achievement of SLAs and other service standards.
• Revenue Growth: Drive cross-selling of products and services to increase revenues and identify new product needs and opportunities to enhance client offerings.
• Deliver Results:
• Revenue and Volume Targets: Achieve and exceed revenue and volume targets from clients, ensuring financial performance aligns with organizational goals.
• Client Satisfaction: Deliver exceptional client satisfaction ratings through proactive issue resolution and continuous improvement of service delivery.
• Financial Oversight: Oversee financial performance, profitability, and cost management for the UAE market, ensuring alignment with budgetary goals and financial forecasts.
• Strategic Planning and Market Expansion:
• Strategic Initiatives: Develop and implement strategic plans to drive business growth and market share in the UAE , aligning with overall corporate strategy.
• Market Expansion: Lead initiatives to expand market presence, identify new business opportunities, and drive innovation in client solutions.
• Support the Team:
• Leadership and Reporting: Provide comprehensive daily, weekly, and monthly reporting as required to the Head of Processing, ensuring transparency and accountability.
• Team Support: Back up and support team members, including during periods of leave, and provide leadership and guidance to ensure team success.

Education/Certifications:

• Bachelor's degree in Banking and Finance or equivalent.

Knowledge/Skills/Attributes:

• Proven ability to achieve revenue targets from assigned accounts and consistently meet deadlines.
• Comprehensive understanding of company business processes, products, and services, along with reasonable knowledge of Visa and MasterCard regulations and offerings.
• Strong grasp of the payment industry, with a focus on current trends and future developments.
• Capable of working effectively both independently and as part of a team.
• Highly presentable with exceptional presentation skills, able to convey complex information clearly and persuasively.
• Adept at interacting with customers at all organizational levels, fostering strong relationships and trust.
• Skilled in resolving customer issues by collaborating with internal teams like CSE and delivery management and leveraging company resources.
• Proven ability to manage customer expectations and maintain high levels of customer satisfaction.
• Innovative mindset with the ability to develop new working methods and contribute to optimizing company performance.
• Strong sales and commercial acumen, with the ability to identify and capitalize on cross ell/up sell business opportunities

Job Description:

We are seeking a highly motivated and experienced Portfolio Manager to join our dynamic team. As a Portfolio Manager, you will be responsible for driving business growth, managing client relationships, and overseeing recruitment operations.

This is a remote position that offers a unique opportunity to build and manage a portfolio of clients across key markets in the Middle East.

• Responsibilities:

  • Identify and pursue new business opportunities within assigned markets.
  • Build and maintain strong relationships with clients, understanding their specific needs and challenges.
  • Develop and execute strategic business plans to achieve revenue targets.
  • Manage a portfolio of clients, ensuring high levels of satisfaction and retention.
  • Proactively address client concerns and provide timely solutions.
  • Collaborate with internal teams to deliver exceptional client service.

Required Skills and Qualifications:

• Proven track record in business development and client relationship management within the recruitment industry.
• Existing portfolio of clients that can be easily transferred to the new role.
• Deep understanding of the Middle Eastern market, particularly in Saudi Arabia, UAE, Bahrain, Egypt, and Jordan.
• Strong leadership skills to manage and motivate teams.
• Excellent communication and interpersonal skills to build rapport with clients and team members.
• Strong negotiation and problem-solving skills.
• Proficiency in using recruitment tools and technologies.
• Fluency in English and Arabic.

Benefits:

• Competitive commission-based compensation package.
• Directly tied to performance and client portfolio success.

Others:

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Human Resources.
• Industries: Business Consulting and Services.

The Sales Manager is accountable for overseeing and managing sales within the UAE market.

• Develop effective strategies to achieve targets, analyze market trends and competitors, and prepare annual sales forecasts.
• Lead a team of sales engineers; set performance objectives, conduct reviews, and foster a collaborative environment.
• Build and maintain relationships with key customers and stakeholders; address concerns and pursue new business opportunities within UAE.
• Monitor sales activities, prepare reports, and ensure compliance with company policies.
• Identify new markets and channels, develop expansion plans, and coordinate marketing activities.
• Negotiate contracts, ensure profitable growth, and oversee accounts receivable and collections.

• Bachelor's degree in Engineering (Electrical/Electronics/Mechanical/Instrumentation); MBA or equivalent is beneficial.
• Minimum 8-10 years of sales management experience in BMS/Controls in the UAE.
• Strong knowledge of BMS & HVAC Controls Systems and Solutions.
• Proven track record of achieving sales targets and driving growth.
• Strong leadership, communication, negotiation, and presentation skills.
• Proficiency in CRM software and Microsoft Office Suite.

Key Account Manager - Sales and Business Development Executive

We are seeking a highly skilled and motivated Sales and Business Development Manager to join our team in the Middle East. As a Key Account Manager, you will be responsible for developing and executing a comprehensive sales strategy to drive business growth in key markets across the GCC region.

• Develop and execute a sales strategy to achieve revenue targets and expand our customer base.
• Identify and pursue new business opportunities in target industries and verticals.
• Build and maintain strong relationships with customers, key accounts, contractors, consultants, and government stakeholders.
• Lead cross-functional teams to prepare proposals, commercial offers, and tender documentation.
• Develop a channel partner network and maintain close relationships with them.
• Achieve or exceed sales targets and KPIs set by management.

• Diploma or bachelor's degree in electrical or mechanical engineering.
• 6+ years of experience in sales and business development related technical fields for an international company.
• Experience with EOT crane industry, port equipment, or logistics automation industry is an advantage.
• Techno-commercial ability and proven experience in handling system projects and spares business.
• Proven success in driving sales processes for complex electrical engineering products and systems from planning to closing.

We are an internationally active, family-owned business headquartered in Germany. We provide social values combined with innovation.

For our Market Organization Middle East, we are looking for someone to do Sales and Business Development Management based in United Arab Emirates (UAE) or Saudi Arabia (KSA).

• Develop and execute a comprehensive sales and business development strategy for key markets in the GCC region.
• Identify and pursue new business opportunities in target industries and verticals (including intralogistics, cranes, ports, among others).
• Expand business with existing clients while actively acquiring new clients.
• Build and maintain strong relationships with customers, key accounts, contractors, consultants, and government stakeholders.
• Lead the preparation of proposals, commercial offers, and tender documentation, working with cross-functional and cross-regional teams.
• Develop a new channel partner network (such as EPCs, distributors, integrators, etc.) in key markets and maintain close relationships with them.
• Achieve or exceed sales targets and KPIs set by management.
• Develop marketing plans and campaigns to support sales growth.
• Represent and promote the entire range of VAHLE products and services.
• Represent Vahle Middle East at trade shows, exhibitions, and industry events across the GCC.

• Diploma or bachelor's degree in electrical or mechanical engineering.
• 6+ years of experience in a sales and business development related technical field for an international company.
• Experience with EOT crane industry, port equipment, or logistics automation industry in a similar role is an advantage.
• Techno-commercial ability and proven experience in handling system projects and spares business.
• Proven success in driving sales processes for complex electrical engineering products and systems from planning to closing.
• Experience with CRM and ERP systems is an advantage.
• Strong communication skills, including active listening, presentation skills, and articulating ideas and concepts.
• Fluent in English and Arabic (speaking and writing).
• Experience working in an international environment is a plus.

The VAHLE Group is an internationally active, family-owned business headquartered in Germany. We provide the social values of a family business, combined with the innovation of a high-tech manufacturing company. VAHLE develops and manufactures intelligent energy, positioning, and data transmission systems for mobile applications. Our core markets include Crane Technology, Intralogistics, Automotive, Port Technology, People Movers, Amusement & Entertainment, and Automation. Over 700 employees contribute to our success.

With a strong presence in the Middle East and established in the UAE since 2002, Vahle Middle East supports industries including intralogistics, ports, automotive, and amusement. We serve primarily UAE, KSA, Oman, Qatar, Kuwait, and Bahrain, focusing on UAE and KSA. Our main customer segments are OEMs, end users, EPC contractors, and consultants. Key markets include Crane Technology, Port Technology, Intralogistics (warehouse automation), General Industry, Mobility, Automotive, and Amusement Rides.

Job Title:

Job Description

We are hiring an experienced & skilled leader in Sales / Client Relationship Management to drive growth strategy in our client base. The incumbent will manage existing strategic clients in the south region for the UAE marketplace.

You will be responsible for identifying potential business growth opportunities, designing & presenting Concentrix's value proposition, improving P&L position, and executing the market strategy for the clients this position will serve.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new offerings.
• Partnering with customers to understand their business needs and objectives.
• Building and maintaining strong, long-lasting customer relationships.
• Developing and executing strategic plans to achieve sales targets.
• Building pipeline, collecting client requirements, developing BPO solutions, and closing deals.
• Defining Concentrix’s value proposition, win strategy, and competitor differentiators.
• Effectively communicating the value proposition through proposals and presentations.
• Understanding industry-specific landscapes and trends, and reporting on factors that influence tactical budgets and strategic directions of accounts.

Qualifications, Experience & Attributes:

• Overall 15+ years of experience, with at least 5 years in the contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in domains such as Account Management, Sales, Pre-Sales, or Consulting.
• Good understanding of market landscape & connections with senior client executives.
• Reasonable understanding of emerging technologies in the BPO space.
• CRM BPO / outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn quickly and operate effectively in a global organization.
• Demonstrated ability to communicate, present, and influence credibly at all organizational levels, including executive and C-level.
• Excellent listening, negotiation, and presentation skills.

Location:

Dubai, Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

Application deadline: 2027-05-01

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