Customer Conflict Resolution Specialist

Dubai, Dubai beBeeDispute

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Job Description

Job Overview

As a Dispute Analyst, you will play a pivotal role in resolving customer disputes and ensuring a seamless user experience.

  • Resolve customer complaints in a fair and professional manner
  • Conduct thorough investigations into trading activity to prevent fraudulent behavior
  • Develop and implement strategies to enhance customer service
  • Utilize data analysis to identify areas for product improvement
  • Serve as the voice of the customer across the organization
Key Responsibilities
  • Provide constructive feedback and coaching opportunities
  • Regularly conduct customer and complainant surveys
  • Share knowledge and best practices within the organization
Requirements
  • Minimum 1 year of experience in customer-facing roles or customer service
  • Strong technical skills with ability to handle complex queries
  • Exceptional written communication and active listening skills
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of blockchain, cryptocurrency, and P2P payments is beneficial
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Associate – Dispute Resolution

Dubai, Dubai ignite selection

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Job Description

Our client is a global law firm who provide the world's preeminent corporations and financial institutions with a full business law service.

The role requires an experienced lawyer who is able to work to a high standard and accept a high degree of responsibility in leading matters and maintaining client contact.

Requirements :

  • Excellent academic background
  • 4 to 6 years PQE
  • Insurance experience from a top-tier law firm
  • Qualified as a solicitor in England & Wales (although candidates with experience in certain other jurisdictions will also be considered)
  • Proactive and self-starting individual
  • Excellent oral and written communication skills
  • A flexible approach to work and be open to working in a multi-disciplinary team
  • Client facing experience is preferable
  • Experience of taking a lead associate role on matters, together with responsibility for supervision of more junior team members
  • Communicate effectively on both a practical and intellectual level and be an active listener
  • Demonstrate an aptitude for dealing with complex and intricate transactions involving multiple jurisdictions and that require a more creative approach
  • Have an interest in, and an aptitude for, developing the firm's business, and a willingness to assist in the development of client relationships through meetings, presentations, producing know-how and other business development initiatives.

Our client offers a very completive tax free salary, family benefits package and excellent bonus scheme. They are also offering a long term career opportunity to grow within the company and the opportunity to work on premium dispute resolution work.

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Dispute Resolution Specialist

Dubai, Dubai beBeeDisputeResolution

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Dispute Resolution Specialist Job Summary

We are seeking an experienced Dispute Resolution Specialist to join our Risk and Operations team. The ideal candidate will be a proactive problem solver with excellent analytical skills, great communication abilities, and the ability to help merchants resolve disputes and chargebacks.

The successful candidate will support merchants in managing and challenging disputes, assist in portfolio management, process incoming disputes, engage with merchants to gather information, and contribute to process improvement initiatives.

This is a fantastic opportunity for a detail-oriented individual who thrives in a dynamic environment and can make high-value decisions with incomplete information.

Key Responsibilities:
  1. Manage dispute cases from start to finish, ensuring timely resolution and minimizing risk.
  2. Support merchants in resolving disputes through effective communication and negotiation.
  3. Analyze transaction data to identify patterns and trends that may indicate potential disputes.
  4. Collaborate with the team to develop and refine processes, risk scoring models, and underwriting procedures to minimize fraud and chargeback risks.
  5. Contribute to the development of training materials, knowledge bases, and other resources to support dispute resolution efforts.
Requirements:
  • A degree in a related field or equivalent experience.
  • Previous experience in a risk, operations, or dispute management role, preferably in a financial services or merchant acquiring environment.
  • Excellent written and verbal communication skills in English, with the ability to communicate complex ideas clearly and concisely.
  • Strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.
  • Able to work collaboratively as part of a global team and thrive in a remote work environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work on challenging projects and make a meaningful impact.

Apply now if you have the skills, experience, and passion for dispute resolution and want to join a forward-thinking organization.

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Senior Dispute Resolution Specialist

Dubai, Dubai beBeeDispute

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Job Description

Job Overview

We are seeking a senior disputes professional to join our Dubai team.

The ideal candidate will have:
  • A minimum of 4 years' experience in a commercial litigation and arbitration practice at an international firm.
  • UK or common law qualifications.
  • A commitment to being based in Dubai.

Key Skills and Qualifications

The successful candidate will possess excellent technical skills, strong analytical abilities, and exceptional communication skills. They will also have a proven track record of working effectively in a fast-paced environment.

Benefits of the Role

This is a fantastic opportunity for a motivated and experienced professional to take their career to the next level. The role offers a competitive salary package, excellent benefits, and opportunities for growth and development.

Additional Information

The successful candidate will be required to work on a broad range of commercial litigation and arbitration matters. They will also be responsible for maintaining accurate records and meeting deadlines. If you are a driven and results-oriented individual with a passion for dispute resolution, we encourage you to apply for this exciting opportunity.

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Senior Dispute Resolution Associate

Dubai, Dubai Charterhouse

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Job description

Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in their Dubai office.

About the role

The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking & finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.

About you

Our client is looking to recruit candidates with 6+ years PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.


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Expert Dispute Resolution Specialist

Dubai, Dubai beBeeDispute

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Job Description

Job Overview

The role of Senior Dispute Resolution Associate involves working with prominent disputes partners in the region, handling commercial disputes through arbitration, litigation, and investigations. This position requires advising on a wide range of sectors including banking & finance, corporate, and energy.

About the Position

This is a high-caliber opportunity for professionals with 6+ years PQE seeking to be part of a supportive team. Regional experience and proficiency in Arabic are not prerequisites but access to outstanding mentorship and work on high-caliber matters are highly desirable.

Key Qualifications

To be considered for this role, candidates should have a strong academic background and excellent analytical skills. Experience in similar roles and ability to work under pressure would be an added advantage.

Benefits

Candidates can expect to work on complex and high-profile cases, developing their expertise in dispute resolution and advice on various sectors. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional results.

What We Offer

We provide our employees with opportunities for growth and development, offering training and mentorship programs to help them excel in their careers. Our team works collaboratively, providing support and resources to ensure success in their roles.

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Senior Dispute Resolution Associate

Dubai, Dubai Charterhouse

Posted 6 days ago

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Job Description

The Role
Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in the Dubai office. The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking & finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.

Requirements
Our client is looking to hire candidates with 6+ years’ PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.

About the company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.
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Senior Lawyer - Dispute Resolution Specialist

Dubai, Dubai beBeeDispute

Posted today

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Job Description

Our client is a global law firm that provides preeminent corporations and financial institutions with a comprehensive business law service.

The role requires an experienced lawyer who can deliver high-quality work and take on significant responsibility in leading matters and maintaining client relationships.

Key Responsibilities

  • Excellent academic background
  • 4 to 6 years PQE
  • Insurance experience from a top-tier law firm
  • Qualified as a solicitor in England & Wales (although candidates with experience in certain other jurisdictions will also be considered)
  • Proactive and self-starting individual
  • Excellent oral and written communication skills
  • A flexible approach to work and ability to work in a multi-disciplinary team
  • Client-facing experience is preferable
  • Experience of taking a lead associate role on matters, together with responsibility for supervising more junior team members
  • Communicate effectively on both a practical and intellectual level and be an active listener
  • Demonstrate an aptitude for dealing with complex and intricate transactions involving multiple jurisdictions and requiring a creative approach
  • Have an interest in, and aptitude for, developing the firm's business, and a willingness to assist in the development of client relationships through meetings, presentations, producing know-how and other business development initiatives.

Our client offers a competitive salary, family benefits package, and excellent bonus scheme. They are also offering a long-term career opportunity to grow within the company and the opportunity to work on premium dispute resolution work.

This advertiser has chosen not to accept applicants from your region.

Amicable Government Dispute Resolution Specialist

Dubai, Dubai beBeeLawyer

Posted today

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Job Description

Government Disputes Amicable Settlement Role

This is a challenging opportunity to work in a team environment as a Legal Assistant, focusing on government disputes amicable settlement.

Job Description:

The successful candidate will be responsible for receiving claims filed against local Government entities, ensuring that they meet acceptance requirements, and completing internal procedures approved by the Department.

The role involves drafting notifications of statement of claims for defendant Government entities, including the most important points of dispute and requests claimed against Government entities.

Key duties include considering claims, documents of such claims, and legal responses received by the defendant Government entities; deliberating with the relevant work team to determine the legal position of the parties of claim.

Participation in the amicable settlement of disputes and proposing solutions and suggestions to settle disputes amicably pursuant to procedures approved by the Department is also essential.

Additionally, the candidate will be responsible for drafting final legal opinion memoranda concerning claims filed against Government entities and preparing legal and procedural compliance reports.

The successful candidate will provide administrative support to the work team when necessary, ensuring the completion of duties with the required accuracy and quality.

They will participate in listing strategic and operational performance indicators of the Section and contribute to suggestions concerning areas of improvement and development of the work procedures of the Section.

Required Skills and Qualifications:
  • Bachelor degree in law or its equivalent in law.
  • 0-2 years of experience in legal work.
  • Awareness of legislation in force in the Emirate of Dubai.
  • Legal analysis skills.
  • Sound legal drafting skills.
  • Negotiation skills.
  • Ability to work as part of a team and manage workload.
  • Computer literacy.
  • Fluency in Arabic and English (spoken and written).
Benefits:

Working in a collaborative team environment.

Opportunity to develop expertise in government disputes amicable settlement.

Chance to make a meaningful contribution to the Department's mission.

Others:

The successful candidate must have a bachelor degree in law or its equivalent in law.

He/She should have 0-2 years of experience in legal work.

It is essential to be aware of the legislation in force in the Emirate of Dubai.

Sound legal drafting skills and negotiation skills are necessary for this role.

Computer literacy and fluency in Arabic and English (spoken and written) are also required.

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Senior Associate - Commercial Dispute Resolution

Dubai, Dubai beBeeDispute

Posted today

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Job Description

Dispute Resolution Specialist

We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team. This is an exciting opportunity to work on arbitrations under various rules, advising clients across different sectors.

  • Arbitrations under DIAC, SCCA, ICC, LCIA, and SIAC rules.
  • Disputes across technology, telecommunications, pharmaceuticals, financial services, funds, and real estate sectors.
Main Responsibilities:

The successful candidate will be responsible for advising clients on breach-of-contract and shareholders' disputes, including earn-out disputes, breach-of-warranty claims, and expert determinations.

  • Breach-of-contract and shareholders' disputes.
  • Assisting with dispute resolution under various rules and regulations.
Key Qualifications:

To be considered for this role, you must have:

  • At least 3-6 years of post-qualification experience in dispute resolution.
  • Qualification in England & Wales, Australia, New Zealand, or South Africa.
  • No requirement for Arabic language skills.
This advertiser has chosen not to accept applicants from your region.
 

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