42 Crm Software jobs in Dubai

Customer Service Professional Role Overview:

This position involves managing customer relationships , ensuring top-notch customer service and facilitating teamwork to execute campaigns effectively.

Main Responsibilities:

1. Client Engagement:
   Promote strong, professional connections with clients, addressing inquiries, resolving issues, and maintaining trust. Understand client goals and objectives, offer suitable solutions and ensure complete satisfaction.
2. Collaboration and Communication:
   Work closely with teams to guarantee campaign success. Clearly communicate client briefs and requirements to relevant groups. Coordinate project timelines, ensuring timely completion of tasks. Deliver exceptional customer experience by promptly addressing concerns and providing valuable insights.
3. Campaign Oversight:
   Monitor campaign progress and performance, keeping clients informed and involved throughout the process. Collaborate with creative teams to meet client objectives in advertising materials.
4. Documentation and Reporting:
   Maintain precise records of client interactions, agreements, and campaign details. Prepare regular reports on campaign results and client feedback.

Necessary Qualifications and Skills:

1. Bachelor's degree in Marketing, Business, Communications or a related field.
2. Proven experience in customer-facing roles, preferably within an agency environment.
3. Excellent communication skills, both written and verbal.
4. Strong organizational abilities with keen attention to detail.
5. Able to prioritize tasks effectively and multitask.
6. Proficiency in software tools for project management and communication.
7. A proactive approach to problem-solving.

Why This Opportunity:

We are seeking an individual who can help us deliver exceptional customer experiences while driving business growth through strategic partnerships.

Job Opportunity

The Sales Executive is an integral part of our expansion strategy, driving exceptional service in the consumer market.

Key Responsibilities:

• Manage key trade accounts to achieve sales targets and foster long-term client relationships
• Nurture existing client connections and identify new business prospects
• Collaborate with our marketing team to develop targeted promotions and tailored solutions
• Monitor and analyze sales performance metrics to ensure goals are met
• Gather market insights and customer feedback to inform product development and sales strategies
• Resolve client issues efficiently and maintain a high standard of customer satisfaction and loyalty

Essential Qualifications:

• A thorough understanding of sales principles, including account management, relationship building, and sales strategy
• Proficiency in CRM systems to manage client data and track sales activities effectively
• Strong organizational and time management skills to handle multiple accounts efficiently
• Excellent communication and negotiation skills to build strong client relationships and close sales successfully
• Analytical skills to interpret sales data and make informed decisions that support business growth

About Us:

We are a global well-being company delivering a diverse portfolio of leading international and home-grown brands across various sectors.

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Role: Customer Relationship Officer

Location: Dubai Region

Managing products and services related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continuously improve financial services and operational efficiency.

1. Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files properly, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote the bank's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Other tasks as specified by Management.

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

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The Role

This position is responsible for managing customer relationships and customer relationship management systems to enhance customer satisfaction, retention, and loyalty. The successful candidate will support marketing and sales operations by analyzing customer data, handling feedback, and coordinating engagement initiatives across the customer lifecycle.

Key Responsibilities:

• Maintain and update customer data within the CRM platform.
• Ensure data accuracy and segmentation for targeted marketing and communication campaigns.
• Manage high volumes of inbound calls from customers related to inquiries, appointments, service updates, and general support.
• Conduct outbound calls to follow up on customer service, gather feedback, confirm bookings, and inform clients of promotions or service reminders.
• Manage customer communication before and after sales or service visits.
• Follow up with customers for feedback, satisfaction surveys, appointment reminders, and loyalty programs.
• Generate CRM reports, customer activity dashboards, and performance KPIs for management.
• Analyze customer trends, behavior, and preferences to support marketing strategies.
• Coordinate with the marketing team to launch email, SMS, and digital campaigns targeting new and existing customers.

Requirements

To be a successful Customer Relation Management (CRM) Officer, you should possess strong communication skills, a customer-focused mindset, and the ability to manage CRM platforms and data effectively in a fast-paced environment. Qualifications include a Bachelor's degree in marketing, business administration, information systems, or a related field, and 2–4 years of experience in CRM, customer service, or marketing support roles; experience in the automotive industry is preferred.

Technical Skills:

• Proficiency in CRM systems (e.g., Salesforce).
• Strong knowledge of Microsoft Excel and reporting tools.
• Understanding of customer engagement strategies and sales cycle data.
• Basic knowledge of data analysis and reporting metrics.

Benefits

We offer a competitive benefits package for all successful candidates, including opportunities for career advancement and professional growth in a dynamic and supportive work environment.

Customer Relationship Specialist Opportunity

We seek an ambitious and driven individual with a passion for sales, excellent communication skills, and a talent for building long-term relationships with customers to promote our credit cards.

Your Key Responsibilities:

1. BUILD STRONG RELATIONSHIPS WITH CUSTOMERS TO UNDERSTAND THEIR FINANCIAL NEEDS AND OFFER RELEVANT SOLUTIONS.
2. PROMOTE OUR CREDIT CARD PRODUCTS TO EXISTING AND POTENTIAL CUSTOMERS THROUGH EFFECTIVE COMMUNICATION AND SALES SKILLS.
3. ANALYZE CUSTOMER FEEDBACK AND PROVIDE INVALUABLE INSIGHTS TO IMPROVE OUR SERVICES.
4. Maintain accurate records of customer interactions and sales performance.

Benefits:

As a Customer Relationship Specialist, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive salaries, comprehensive training programs, and opportunities for career advancement.

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relationship Specialist. In this role, you will be responsible for building and maintaining strong relationships with clients, providing exceptional service, and driving revenue growth.

The ideal candidate will have a strong understanding of the banking industry and excellent communication skills. They will be able to analyze client portfolios, identify sales opportunities, and implement strategies to retain and win back customers.

• Client Relationship Management: Serve as the primary point of contact for commercial banking clients, providing prompt and efficient responses to customer inquiries via phone, email, and video calls.
• Service Operation Management: Ensure all client service requests are completed within agreed SLAs, coordinating with supporting units to follow up on client service requests.
• Support Virtual Relationship Managers: Work with VRMs to analyze client portfolios and identify sales opportunities, implementing strategies to retain and win back customers.

• High school diploma or equivalent; bachelor's degree in business administration, finance, or a related field.
• Minimum of 2-3 years of experience in client service within banking or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is dedicated to delivering exceptional service and results-driven solutions to our clients.

This is a unique opportunity to serve as the initial point of contact for clients, ensuring that every inquiry is handled professionally, efficiently, and with a customer-centric mindset.

As a skilled communicator, you will be responsible for handling multiple channels of communication, including phone, email, live chat, and in-person interactions. Your primary goal will be to provide exceptional customer service while supporting our sales and leasing teams.

• Respond to client inquiries related to property listings, company services, tenancy, and processes.
• Provide accurate and timely information on properties from leading portals such as Bayut, Property Finder, and Dubizzle.
• Connect clients directly to agents for urgent property-related queries.

• Qualify incoming leads by understanding client requirements, budget, and preferences.
• Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
• Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.

• Investigate and resolve customer complaints or service issues promptly and professionally.
• Liaise with relevant departments to resolve client concerns.

• Process client service requests, tenancy documents, and status updates.
• Maintain accurate client files and service history records.

• Collect and document customer feedback to improve service delivery.
• Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.

• Ensure all customer communications comply with company policies and UAE real estate regulations.
• Handle client data with confidentiality and professionalism.

• Prior experience in customer service or call center in real estate.
• Excellent communication skills (verbal & written) in English; Arabic or other languages are an advantage.
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals is highly preferred.

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization.

We are seeking a Customer Relationship Expert to join our retail banking team.

This hybrid role combines sales engagement and customer application processing to drive business growth. You will be responsible for delivering an exceptional customer experience while ensuring applications are handled with speed, accuracy, and compliance.

Key responsibilities include:

• Delivering world-class customer service through proactive communication and relationship-building.
• Processing customer applications efficiently and effectively, meeting or exceeding performance targets.
• Collaborating with cross-functional teams to resolve customer queries and concerns.

To succeed in this role, you should have:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong analytical and problem-solving skills.

Benefits of working with us include:

• Competitive salary and bonus structure.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

We are committed to providing a positive and inclusive workplace culture that values diversity and promotes employee well-being.

Field visits may occasionally be required.

Join a dynamic team where you will foster relationships, drive growth, and deliver exceptional customer experiences. A diverse and inclusive community values every voice.

The Retail Banking Group supports retail and micro-business customers in managing their finances through expert advice and a comprehensive suite of products and services. We are committed to driving digital innovation to deliver excellence in customer service.

Key responsibilities include:

• Identifying new business opportunities while maintaining current client relationships and providing exceptional customer service.
• Crafting effective plans to manage relationships, anticipate customer needs, and provide superior quality services to achieve increased wallet share and high Net Promotor Score (NPS).
• Sourcing and implementing Privilege Club product penetration to assigned base to maintain the clawback ratio within accepted tolerance levels.
• Managing customer portfolios, sourcing new additions that meet clients' requirements, increase profitability, and relationship depth while minimizing risk to achieve desired targets through cross-sell, upsell, and client retention.
• Meeting with customers to understand their requirements and source products to fulfill their needs.
• Adhering to organizational and departmental policies, processes, standard operating procedures, and instructions to deliver required standards of service to customers and stakeholders.
• Managing self in line with the Bank's people management policies, procedures, and practices to ensure adherence and maximize own contribution to business performance.
• Demonstrating Our Promise and applying the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions.

To succeed in this role, you should have:

• At least 4 years of Relationship Management experience in the Banking/Financial Services industry.
• Bachelor's Degree in Business Administration, Finance, or Economics.
• Securities and Commodities Authority (SCA) UAE Accredited, International Certificate in Wealth and Investment Management (Level 3), and the UAE Financial Rules and Regulations Bachelor's Degree in Business, Accounting, or Finance.

What We Offer:

• Competitive Salary: AED 12,000 - AED 18,000 per month, with variable pay plans.
• Comprehensive Benefits Package: Market-leading medical insurance, group life and personal accident insurance, paid leave and airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance.
• Flexible and Remote Working Options: Subject to eligibility and job requirements.
• Learning and Development Opportunities: Structured instructor-led courses, e-Learning catalog, on-the-job training, and professional development programs.

Join us at our workplace, where we create a respectful, caring, and disciplined work environment that aligns with your career ambitions.