26 Crm Software jobs in Dubai

Position Overview:

As a CRM Implementation Specialist, you will be responsible for deploying, configuring, and optimizing CRM systems (including Zoho One and HubSpot) to meet business needs. You will collaborate with internal teams to design workflows, integrate systems, train users, and ensure smooth adoption. This role requires both technical expertise and the ability to translate business requirements into effective CRM configurations.

Responsibilities:

• Support the internal team in the implementation and configuration of CRM, communication, and martech tools based on business requirements.
• Set up system workflows, user roles, automations, data fields, and reporting structures.
• Configure CRM modules including Leads, Contacts, Accounts, Deals, Services, and Finance.
• Integrate CRM with Zoho Books, DocuSign, Power BI, marketing automation tools, and banking/payment systems.
• Test and validate backend configurations to ensure functionality before go-live.
• Troubleshoot platform issues and coordinate with vendors or developers when required.
• Assist in onboarding users into systems and managing access levels securely.
• Maintain detailed documentation of implementations, issues, resolutions, and process steps.
• Collaborate with account managers and department heads to support post-launch optimization and usage monitoring.
• Create and maintain internal SOPs, setup templates, and reusable implementation frameworks.
• Stay up to date on platform updates, features, and best practices to continuously improve delivery quality.

What You Bring:

• 3–5 years of hands-on CRM implementation experience, with proven expertise in Zoho One and HubSpot.
• Strong understanding of CRM and marketing automation concepts (pipelines, workflows, integrations).
• Experience integrating CRM with finance tools, marketing platforms, and analytics systems.
• Ability to translate business requirements into technical configurations.
• Analytical mindset with attention to detail and structured problem-solving skills.
• Strong written communication skills for documentation and handovers.
• Proactive, self-driven, and comfortable managing multiple projects simultaneously.
• Certification in Zoho CRM or HubSpot is a plus.

Job Type: Full-time

**Job Overview:**

We're seeking a skilled professional to join our Retail Banking team at ADCB to redefine excellence in UAE banking.

• You'll provide front-end and account management service support, maintain MIS, and process day-to-day operational activities to ensure key service indicators are met.
• You'll cooperate with internal audit and risk management, addressing gaps and responding to reports within deadlines.
• You'll adhere to policies, processes, and standard operating procedures while delivering the required standard of service to customers and stakeholders.
• You'll manage self according to the Bank's people management policies to maximise your contribution to business performance.
• You'll demonstrate Our Promise and apply the ADCB Service Standards to deliver required levels of service in customer interactions.

The ideal candidate has at least 4 years of banking experience, a Bachelor's Degree, proficiency in Microsoft Office, and analytical skills. Key competencies include strong communication skills, a collaborative mindset, and a results-driven approach.

Benefits:

We offer a competitive salary, comprehensive benefits package, flexible working options, and learning and development opportunities. At ADCB, we create a respectful work environment that aligns with your career ambitions.

About Us:

Our diverse and inclusive community values every voice, celebrating unique contributions and embracing professional growth. We're committed to delivering exceptional service standards and exceeding customer expectations.

Job Overview

Maintain and enhance customer relationships to ensure customer satisfaction and minimize churn in the market.

• Analyze customer data, address concerns, and develop targeted retention strategies to achieve business objectives.

• A minimum of one year of experience in a similar role.
• Excellent verbal and written communication skills in English, with proficiency in Hindi or other Indian languages an asset.
• Strong problem-solving and interpersonal skills for effective collaboration and teamwork.
• The ability to work independently and as part of a cohesive team.
• Proficiency in CRM software and Microsoft Office applications.

About Fuse

Fuse is rebuilding clearing from the ground up. Fintech has gone global and emerging markets have becomegrowthmarkets, transitioning from high risk jurisdictions to must have corridors, but clearing banks haven't evolved. We believe the clearing stack needs to be rebuilt. Treasury pooling and/or stablecoins fix surface level issues, but no one is rebuilding the underlying infrastructure in each market - from correspondent nostro account networks to clearing on local central banks.

We're building a new type of clearing bank, connecting globally important growth markets (such as the Middle East, China, India, Turkey and many more) to G7 currencies through named virtual accounts in every jurisdiction. We take quality very seriously - using our own direct central bank clearing where possible, applying for global banking licenses, operating a universal reliance KYC model - all to ensure the same few lines of code enables a correctly named payment from a local account in every market, making us the ideal clearing partner for any cross border payment.

The Role

We're hiring our first Customer Relationship Manager (CRM) to lead the end-to-end relationship with customers post-sale. As the single point of contact for clients, you'll be responsible for helping them navigate Fuse, resolve issues, and grow their usage of our platform.

This role is critical to ensuring our customers succeed with Fuse. You'll be responsible for activation, adoption, renewals, and cross-selling additional products, while working closely with our Technical CSMs and Implementation team on integrations. While this isn't a technical role, you'll need to be comfortable with the mechanics of global payments—whether that's finding a lost transfer, querying an MT103, or helping customers understand FX and settlement processes.

As our first CRM hire, you'll also have a clear growth path to build and lead the CRM function at Fuse as we scale.

• Act as the single point of contact for customers post-sale, managing the end-to-end relationship
• Drive customer activation and adoption across Fuse's product suite
• Own renewals and proactively identify cross-sell opportunities to expand customer usage
• Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
• Run regular business reviews and check-ins to share insights, product updates, and ensure satisfaction

• Help customers resolve issues across the payments lifecycle, including locating lost payments and troubleshooting FX/settlement questions
• Liaise with partner banks to query MT103s and provide customers with clear, timely updates
• Escalate and coordinate with internal teams to resolve customer challenges quickly and effectively

• Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
• Partner with Product, Operations, and Sales to bring customer insights into strategy and roadmap discussions
• Document best practices and contribute to internal knowledge-sharing to strengthen the client service function

• Define playbooks, processes, and KPIs for the CRM function
• Help shape the long-term client service strategy at Fuse
• Grow into a leadership role, scaling the CRM team as the company expands

Must have:

• 4+ years of experience in client service, relationship management, or account management in transaction banking, payments, or fintech
• Proven track record of managing enterprise customer relationships end-to-end
• Strong understanding of payments, FX, and settlement flows
• Confident handling escalations and resolving sensitive customer issues
• Excellent communication and relationship-building skills with senior stakeholders
• Strong organisational skills with the ability to manage multiple complex accounts

Nice to have:

• Experience in a high-growth fintech or startup environment
• Exposure to regulated financial environments
• Familiarity with cross-border payment systems, MT103s, or treasury operations
• A Macbook
• Opportunity to travel (if applicable)
• Unlimited vacation time
• Private Healthcare
• Employee stock ownership (ESOP)
• Flexible working and autonomy
• Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
• Wellness days - we believe you can only work your best when you feel your best, and we know working at Fuse is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.
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Our organization seeks an experienced Customer Retention Specialist to strengthen relationships with clients, ensuring high satisfaction levels and minimizing churn.

The successful candidate will analyze customer data, address concerns, and implement effective retention strategies to support business growth. We offer a competitive package including full relocation assistance for the right candidate.

• Analyze customer data to identify areas for improvement.
• Address customer concerns through exceptional communication and negotiation skills.
• Implement strategic retention plans to minimize churn and ensure customer satisfaction.

The ideal candidate will possess a strong background in customer-facing roles and excellent language skills in English and Japanese.

• A comprehensive benefits package.
• Exciting career opportunities with relocation support.
• A dynamic and growth-oriented work environment.
• A supportive team culture.

Fuse is rebuilding clearing from the ground up. Fintech has gone global and emerging markets have become growth markets, transitioning from high risk jurisdictions to must have corridors, but clearing banks haven't evolved. We believe the clearing stack needs to be rebuilt. Treasury pooling and/or stablecoins fix surface level issues, but no one is rebuilding the underlying infrastructure in each market — from correspondent nostro account networks to clearing on local central banks.

We're building a new type of clearing bank, connecting globally important growth markets (such as the Middle East, China, India, Turkey and many more) to G7 currencies through named virtual accounts in every jurisdiction. We take quality very seriously — using our own direct central bank clearing where possible, applying for global banking licenses, operating a universal reliance KYC model — all to ensure the same few lines of code enables a correctly named payment from a local account in every market, making us the ideal clearing partner for any cross-border payment.

We're hiring our first Customer Relationship Manager (CRM) to lead the end-to-end relationship with customers post-sale. As the single point of contact for clients, you'll be responsible for helping them navigate Fuse, resolve issues, and grow their usage of our platform.

This role is critical to ensuring our customers succeed with Fuse. You'll be responsible for activation, adoption, renewals, and cross-selling additional products, while working closely with our Technical CSMs and Implementation team on integrations. While this isn't a technical role, you'll need to be comfortable with the mechanics of global payments — whether that's finding a lost transfer, querying an MT103, or helping customers understand FX and settlement processes.

As our first CRM hire, you'll also have a clear growth path to build and lead the CRM function at Fuse as we scale.

• Act as the single point of contact for customers post-sale, managing the end-to-end relationship
• Drive customer activation and adoption across Fuse's product suite
• Own renewals and proactively identify cross-sell opportunities to expand customer usage
• Build strong partnerships with clients, becoming a trusted advisor for their payment and FX needs
• Run regular business reviews and check-ins to share insights, product updates, and ensure satisfaction

• Help customers resolve issues across the payments lifecycle, including locating lost payments and troubleshooting FX/settlement questions
• Liaise with partner banks to query MT103s and provide customers with clear, timely updates
• Escalate and coordinate with internal teams to resolve customer challenges quickly and effectively

• Work alongside Technical CSMs and Implementation to ensure smooth client onboarding and integration
• Partner with Product, Operations, and Sales to bring customer insights into strategy and roadmap discussions
• Document best practices and contribute to internal knowledge-sharing to strengthen the client service function

• Define playbooks, processes, and KPIs for the CRM function
• Help shape the long-term client service strategy at Fuse
• Grow into a leadership role, scaling the CRM team as the company expands

Must have:

• 4+ years of experience in client service, relationship management, or account management in transaction banking, payments, or fintech
• Proven track record of managing enterprise customer relationships end-to-end
• Strong understanding of payments, FX, and settlement flows
• Confident handling escalations and resolving sensitive customer issues
• Excellent communication and relationship-building skills with senior stakeholders
• Strong organisational skills with the ability to manage multiple complex accounts

Nice to have:

• Experience in a high-growth fintech or startup environment
• Exposure to regulated financial environments
• Familiarity with cross-border payment systems, MT103s, or treasury operations

• A Macbook
• Opportunity to travel (if applicable)
• Unlimited vacation time
• Private Healthcare
• Employee stock ownership (ESOP)
• Flexible working and autonomy
• Pay it forward days - 2 annual pay it forward days for volunteering
• Wellness days - 3 wellness days every quarter to re-energise

We are seeking a dedicated and results-oriented professional to foster strong client relationships and ensure customer satisfaction.

The Customer Relationship Champion will be responsible for building and maintaining strong, long-lasting client relationships. They will act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and effective manner.

• Develop and execute strategies to increase client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery and meet client expectations.
• Monitor client success and identify areas for improvement, making recommendations to enhance overall client experience.
• Upsell and cross-sell additional services to existing clients based on their needs and interests.
• Track and report on client health and success metrics to inform business decisions.

• Bachelor's degree in Business Administration or related field.
• 5 years of experience in client success, account management, or customer service.
• Proven ability to build and maintain strong client relationships and communicate effectively with stakeholders.
• Excellent problem-solving, negotiation, and conflict resolution skills.
• Proficient in CRM software and client management tools.

• Competitive salary and performance-based bonuses.
• Fundraising letter template opportunities for growth and development within the company.

This is a full-time opportunity to manage a portfolio of assigned customers, drive sales growth, and develop new business opportunities within your customer base.

You will work closely with colleagues to ensure the successful achievement of company objectives and growth.

• Manage assigned customer accounts to generate profitable sales through outbound sales efforts.
• Provide strong knowledge of Hilti products to customers, along with services and aftercare that come with the brand.
• Develop and maintain strong customer relationships to provide innovative and cost-efficient solutions for their needs.

• A bachelor's degree in any discipline, with engineering being a plus.
• Fluency in English is mandatory; Arabic is highly preferred; Urdu is a plus.
• Proficient computer skills, including Microsoft Office applications.
• Strong negotiation and sales skills; previous sales or customer service experience is an advantage.
• Ability to communicate effectively and build strong relationships with customers.
• Excellent time management skills and ability to work under pressure.

We are recognized as one of the top 'Great Place to Work' employers globally and locally. Our team has a diverse range of nationalities, backgrounds, and experiences. Success at our organization is based on teamwork and ability, regardless of where you're from.

Year upon year, we offer opportunities to move around the business, work abroad, experience different job functions, and tackle different markets. This is a great way to find the right match for your ambitions and achieve an exciting career.

We have a unique work culture that supports our high-performing team. Our approach focuses on collaboration and shared goals, making it easy to achieve success.

We are seeking a skilled professional to join our team as a Service Support Specialist.

This is a challenging opportunity for individuals who enjoy working in sales and service environments. Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.

• Respond to client queries and complaints in a timely and professional manner.
• Support the assigned business team with day-to-day revenue generating activities, including transaction processing and service requests.
• Coordinate and consolidate internal reports to support business area preparation for meetings.
• Assist with the creation of internal memos, requests, and customer letters, ensuring adherence to policies and procedures.
• Manage self in line with the Bank's people management policies, processes, and practices.

• At least 4 years of experience in Banking, preferably in Sales and Service environment.
• Bachelor's Degree in Business, Accounting or Finance.

• Competitive salary and variable pay plans.
• Comprehensive benefits package, including medical insurance, group life, personal accident insurance, paid leave, airfare, employee discounts, and children education assistance.
• Flexible and remote working options, subject to eligibility and job requirements.
• Continuous learning and development opportunities through instructor-led courses, e-Learning catalog, on-the-job training, and professional development programs.

We value work-life balance and offer a respectful, caring, and disciplined work environment that aligns with your career ambitions.