14 Crm Software jobs in Dubai

Role: Customer Relationship Officer

Location: Dubai - Nad al Hammar

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

• Deposit account documentation: Handle inquiries related to deposit accounts. Open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation: Handle inquiries related to finance and covered cards, properly maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.
• Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
• Staff Management and coordination: Manage subordinates, plan their training and appraisals.
• Perform other tasks as specified by Management.

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Unclear seniority

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships handling inquiries and complaints and promoting premium services. This position requires delivering personalized service resolving issues effectively and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members addressing questions concerns and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades class bookings and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member s satisfaction.
  

Membership Management:

• Assist with member onboarding renewals cancellations and account management.
  
• Maintain accurate member records in the system ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales wellness and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events offers and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members highlighting the club s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  

• Bachelor s degree in hospitality customer service business or a related field (preferred)
  
• At least 1 2 years of experience in customer service sales or a similar role preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness hospitality or service industry is a plus.
  

Job Title: Customer Service Representative

This role is a vital part of our customer service team, focused on delivering exceptional support and ensuring customer satisfaction.

• Efficiently process all customer contacts (email, chat, and voice) to address product & application questions, pricing inquiries, stock availability, delivery status, and update field personnel as per communication policy.
• Actively manage customer complaints and provide First Contact Solution wherever possible. Follow up on open tasks daily to ensure customer satisfaction.
• Maintain accurate and complete customer master data by entering new accounts, project locations, and contact details into the system.
• Promote the use of other sales channels to customers to drive multi-channel orchestration.
• Support field-based personnel by providing timely, detailed, and accurate communication, sales leads from customer contacts, and arrange contact/site visits with customers.
• Interface with various departments such as Technical Sales, Key Account Managers, Technical Support, After Market Service, Credit Services, Logistics, Product Management, and courier service to provide quality customer service.
• Perform additional tasks as identified by management, including administration, sales, productivity, and quality.

• UAE National Family Book
• Bachelor's Degree
• Proficiency in English (verbal and written)
• Good computer skills (preferably SAP)
• Excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team-playing skills with a strong customer orientation
• Self-motivation, energetic, outgoing personality, and willingness to explore self-potential in different areas

We strive to create a great place to work where diversity and teamwork thrive. We offer opportunities for career growth and development, and our success depends on ability, not background.

We are recognized as one of the top 'Great Place to Work' employers globally and locally. Our diverse team is passionate about delivering exceptional results and making a difference in our industry.

This role offers a chance to be part of a dynamic team that values customer satisfaction, innovation, and teamwork.

Join us in shaping the future of customer service and experience the rewards of being part of a successful organization.

Responsibilities:

1. Fully understand client's requirements, provide the right service and product, and make the deal successful.
2. Coordinate and organize relevant departments and agencies to provide customers with a full range of services.
3. Develop new clients, achieve marketing and sales targets.
4. Be fully familiar with the company's products and business, and expand customer resources.
5. Respond to customer questions in a timely manner online, and assist customers in related business offline promptly.
6. Locate the key decision-makers in the client's organization, establish and maintain good relationships, deeply understand client needs, obtain client feedback in a timely manner, and handle client complaints.
7. Effectively communicate between the company and clients to ensure the business runs smoothly. Assist marketing in obtaining business opportunities.

Qualifications:

1. Good business English/Chinese communication skills.
2. Background in market economics or financial management.

We are seeking a highly skilled and experienced Customer Agent to join our team. The successful candidate will be responsible for managing various brands and customer interactions across multiple communication platforms.

This role focuses on ensuring exceptional customer engagement, complaint management, and enhancing customer satisfaction. The Customer Agent is expected to uphold brand standards, organize data efficiently, and escalate issues promptly for resolution.

• Monitor and oversee brand-specific social media accounts and instant written communication touch points.
• Maintain firm brand consistency and uphold the highest standards in all interactions.
• Engage with customers promptly by addressing comments, direct messages, and mentions.
• Deliver resourceful and informative responses to customer queries.
• Manage and de-escalate customer complaints with professionalism and empathy.

• Coordinate and manage PR invites for special events.
• Conduct research and social listening to gather insights and stay informed about industry trends and customer sentiment.
• Provide regular reports on social media performance, customer engagement, and key metrics to inform decision-making.
• Effectively handle crisis situations through prompt response and resolution.

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in social media management tools.
• Experience in customer-facing roles.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.

FAB offers an extensive range of tailor-made solutions, products and services to provide a customised experience.

• Manage a portfolio of 700-800 customers primarily non borrowing customers
• Achieve monthly & annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
• Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio
• Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM
• Maintain daily sales reports on business performance for review

Commercial banking experience is preferred

• Strong interpersonal skills and fluency in English and Arabic
• Diploma or bachelor's degree in business administration, Finance, Banking or a related major field of study

Participate in assigned People Development and Learning & Development programmes

• To ensure participation in assigned training, Learning & Development programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Ensure strict adherence of prescribed sales & compliance processes as per Bank's policies

• Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses
• Adhere to agreed SOP's across applicable areas

We are seeking an experienced Customer Relationship Manager to join our team. In this role, you will be responsible for managing and optimizing our CRM system to deliver exceptional customer experiences.

• Maintain accurate and up-to-date customer records and trading history in the CRM system.
• Ensure data quality and cleanliness of customer information.
• Handle client follow-ups, quotations, and post-sale support via the CRM platform.
• Coordinate with sales logistics and accounts teams for smooth order processing.
• Track inquiries, quotations, and customer feedback for reporting and improvement.
• Create and run targeted campaigns to support product promotions and announcements.
• Analyze CRM data to generate insights and reports on customer behavior and sales performance.
• Provide excellent customer service and respond promptly to customer queries.
• Train team members on CRM usage and ensure best practices are followed.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 1 year of experience in a CRM or customer service role, preferably in a trading or B2B company.
• Strong knowledge of CRM systems.
• Excellent communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and coordinate across departments.

The ideal candidate will possess strong communication and organizational skills, with relevant educational background and experience in customer service or CRM roles.

Client Engagement Specialist

We are seeking a results-driven Client Engagement Specialist to build and maintain relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

1. Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

2. Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

3. Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

4. Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

5. Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

6. Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

7. Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

8. Maintain accurate client records and activity tracking within the CRM platform.

9. Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

1. 3 years of experience in client relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

2. Language skills: Turkish and English (Advanced).

3. Proven success managing mid-tier or high-volume client segments with a focus on client retention.

4. Strong understanding of financial systems or digital payments.

5. Excellent communication, relationship-building, and organizational skills.

6. Experience working cross-functionally with internal teams.

7. Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Essential Experience:

We are seeking a driven and detail-oriented professional to own and lead enterprise customer relationships with confidence.

You will collaborate with analysts, product engineering, and business teams to help customers fully adopt our platform achieve their goals and grow their partnership with us.

• Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals.
• Operate with a One Team Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals.
• Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction.
• Lead Commercial Outcomes: Own all renewal and expansion efforts focusing on delivering meaningful customer value.
• Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication.
• Deliver Seamless Onboarding: Partner with the Implementation Services team to deliver comprehensive training equipping customers with the knowledge and confidence to fully leverage our platform.