1 281 Customer Care jobs in the United Arab Emirates

Responsibilities:

1. Help in Registration form and Insurance form completion process
2. Assist patients to complete all necessary forms and documentation including medical insurance
3. Ask about the problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
4. Send patient to the concerned counter. Assist the patient if required in reaching the counter
5. Organizing and maintaining patient records, consent forms, payment forms, etc.
6. Ensure patients are informed if a clinician is running late or called out
7. Ensure hygiene standards are maintained
8. Organize and maintain forms and office stationery required for front desk activities
9. Ensure all standard protocols set by the organization are maintained
10. Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
11. Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant, etc.

Appointment Handling and Scheduling:

1. Book appointments over phone as well as through walk-ins
2. Schedule/Reschedule/cancel and confirm appointments (Clinicians consultation, Radiology appointments, etc.)
3. Schedule appointments requested through websites and SMS
4. Schedule patient's hospital admissions, file and complete Insurance checklist, disclaimers, admission form and insurance forms, Medical Records, approvals, etc.
5. Determine the financial status of patients and their eligibility for health services
6. Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
7. Confirm all appointments for the following day over telephone on a daily basis

Insurance:

1. Check with Insurance Coordinator for cases requiring approvals
2. Coordinate with Symphony for insurance-related matters
3. Check with Insurance Coordinator the status of the Insurance card produced by the patient
4. Check with the Insurance coordinator about the packages covered

Records & Data Management:

1. Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
2. Maintain medical records and report when required
3. Make spreadsheets, manage data and create documents on computers using desktop publishing programs
4. Cross verify and file all lab reports in the absence of the MRD
5. Enter all lab reports file numbers clinician-wise

Job Interactions:

1. Work closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards, etc.
2. Work closely with external stakeholders to handle queries and feedback

Specific / Relevant Experience:

1. Experience in Handling Customers/ Patients in a similar role

?Discover our galaxy

Join the Future of Work Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here ?

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

• Customer Onboarding on Malt Products:
• Guiding freelancers in creating profiles on the Malt platform and assisting with proposal formalisation.
• Administrative and Commercial Management:
• Serve as the primary point of contact for client administrative managers, ensuring seamless implementation of administrative, financial, and legal processes.
• Oversee contracts, commercial proposals, quotes, and documentation for clients and freelancers.
• Coordinate with Malt's Finance team on invoicing, collections, and billing queries.Support client meetings and follow-ups on operational topics.
• Process Improvement and Product Innovation:
• Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.
• Improve the platform and user experience:
• Advocate for the needs of the freelancer community across teams.
• Be at the heart of the product, become the expert on our platform.
• Identify points frequently raised with customer service and suggest improvements.
• Collect and analyse user feedback to identify product improvement opportunities.
• Collaborate closely with cross-functional teams to enhance the freelancer experience and platform functionalities.
• Advocate for the needs of the freelancer community across teams by championing their requirements to the global product, finance operations, and community teams, ensuring close collaboration and alignment.

User experience is the key to Malt's success It allows us to transform a problem into a WOW effect, and to turn a dissatisfied customer into a super ambassador

About you
• You have 1-2 years of experience in administration / sales support.
• You have a good command of Excel and are confident using Microsoft Office tools; experience with CRM tools or Notion is a plus.
• You have very good interpersonal skills and are comfortable interacting with customers.
• You are proactive, organized and rigorous.
• You are comfortable in changing and dynamic environments where everything has to be built.
• You are fluent in Arabic and English.
How to join the mission?
• First call with a member from our Talent team, to better understand your background and share more about this opportunity.
• Second interview with the Customer Administration Manager, to deep dive into your experience and technical skills.
• Final interview with Edward, Head of Customer Care & Administration, and Soufya, our Middle East Director, to discuss the role's impact and our long-term vision in the region.



Malt is the perfect space to thrive personally and professionally

Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris

Annual leave: 30 days/year

Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years

Bonus scheme: Opportunity to earn based on your performance

Stock options: Every Malter is entitled to stock options

Free books: If you're interested in learning more about any topic relevant to your career, just tell us the books you'd like to read, and we'll order them for you—without any questions asked or approval processes to follow

Remote work: Hybrid remote policy

? Private health insurance

Due to just launching in Dubai, we are working on our local benefits package.

Ready? Get your ticket to Malt ?

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

#J-18808-Ljbffr

Process Improvement and Product Innovation

Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.

Improve the platform and user experience

Advocate for the needs of the freelancer community across teams.

Be at the heart of the product, become the expert on our platform.

Identify points frequently raised with customer service and suggest improvements.

Collect and analyse user feedback to identify product improvement opportunities.

Collaborate closely with cross-functional teams to enhance the freelancer experience and platform functionalities.

Advocate for the needs of the freelancer community across teams by championing their requirements to the global product, finance operations, and community teams, ensuring close collaboration and alignment.

User experience is the key to Malt's success It allows us to transform a problem into a WOW effect, and to turn a dissatisfied customer into a super ambassador

About You ?

You have 1-2 years of experience in administration / sales support.

You have a good command of Excel and are confident using Microsoft Office tools; experience with CRM tools or Notion is a plus.

You have very good interpersonal skills and are comfortable interacting with customers.

You are proactive, organized and rigorous.

You are comfortable in changing and dynamic environments where everything has to be built.

You are fluent in Arabic and English.

How to join the mission? ?

First call with a member from our Talent team, to better understand your background and share more about this opportunity.

Second interview with the Customer Administration Manager, to deep dive into your experience and technical skills.

Third interview with Customer Admin and Customer Care Team Leads, business case to test your writing skills and customer approach

Final interview with Edward, Head of Customer Care & Administration, and Soufya, our Middle East Director, to discuss the role's impact and our long-term vision in the region.

Malt is the perfect space to thrive personally and professionally ?

• Onboarding : Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
• Annual leave : 30 days / year
• Sabbatical : 1 month paid sabbatical once you've been with Malt for 3 years
• Bonus scheme : Opportunity to earn based on your performance
• Stock options : Every Malter is entitled to stock options
• Free books : If you're interested in learning more about any topic relevant to your career, just tell us the books you'd like to read, and we'll order them for you—without any questions asked or approval processes to follow
• Remote work : Hybrid remote policy
• Private health insurance

Due to just launching in Dubai, we are working on our local benefits package.

Ready? Get your ticket to Malt ?

At Malt, we are committed to fostering an inclusive and diverse workplace.

We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability.

Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Additional Information

Contract Type : Full-Time

Location : Dubaï

Possible partial remote

Apply Now

See Other Malt Job Listings

Responsibilities:

• Help in Registration form and Insurance form completion process
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ask about the problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
• Send patient to the concerned counter. Assist the patient if required in reaching the counter
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Ensure patients are informed if a clinician is running late or called out
• Ensure hygiene standards are maintained
• Organize and maintain forms and office stationery required for front desk activities
• Ensure all standard protocols set by the organization are maintained
• Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
• Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant, etc.

Appointment Handling and Scheduling:

• Book appointments over phone as well as through walk-ins
• Schedule/Reschedule/cancel and confirm appointments (Clinicians consultation, Radiology appointments, etc.)
• Schedule appointments requested through websites and SMS
• Schedule patient's hospital admissions, file and complete Insurance checklist, disclaimers, admission form and insurance forms, Medical Records, approvals, etc.
• Determine the financial status of patients and their eligibility for health services
• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
• Confirm all appointments for the following day over telephone on a daily basis

Insurance:

• Check with Insurance Coordinator for cases requiring approvals
• Coordinate with Symphony for insurance-related matters
• Check with Insurance Coordinator the status of the Insurance card produced by the patient
• Check with the Insurance coordinator about the packages covered

Records & Data Management:

• Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
• Maintain medical records and report when required
• Make spreadsheets, manage data and create documents on computers using desktop publishing programs
• Cross verify and file all lab reports in the absence of the MRD
• Enter all lab reports file numbers clinician-wise

Job Interactions:

• Work closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards, etc.
• Work closely with external stakeholders to handle queries and feedback

Specific / Relevant Experience:

• Experience in Handling Customers/ Patients in a similar role

Al Haktur IT Solutions is seeking a professional and customer-focused Customer Care Executive to join our dynamic team in Dubai . This role is perfect for individuals who enjoy interacting with clients, resolving queries, and ensuring a seamless customer experience. If you are passionate about delivering excellent service, we want you on our team.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats in a professional manner
• Provide accurate information about company products, services, and solutions
• Resolve customer issues and complaints effectively within set timelines
• Coordinate with internal departments to ensure customer needs are met
• Maintain and update customer records in the CRM system
• Identify customer requirements and offer suitable solutions
• Assist in building long-term relationships with clients through excellent service
• Contribute to customer feedback collection and improvement processes

Requirements:

• Bachelor’s degree or diploma in Business Administration, Communication, or a related field
• Proven experience in customer service, preferably in IT or service-based industries
• Strong communication and problem-solving skills
• Proficiency in MS Office and CRM software
• Ability to handle multiple tasks in a fast-paced environment
• Fluency in English (Arabic or other languages is an advantage)
• Positive attitude, patience, and customer-first mindset

Joining as a Customer Care Executive at Al Haktur IT Solutions in Dubai offers you the opportunity to grow within a professional environment while playing a vital role in delivering outstanding customer experiences. If you are motivated to contribute to customer satisfaction and long-term client success, we encourage you to apply today.

At Al Haktur IT Solutions , we believe outstanding customer service is the foundation of lasting client relationships. We are looking for a Customer Care Executive in Dubai who can provide prompt, professional, and friendly support to our valued customers. If you are a people-person with excellent communication skills, we’d love to hear from you.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve complaints and provide appropriate solutions or alternatives
Maintain a deep understanding of company products and services to offer accurate information
Log customer interactions and feedback into CRM systems for recordkeeping
Follow up with clients to ensure their issues are resolved and satisfaction is achieved
Collaborate with internal teams to improve service delivery and customer experience
Support the sales and technical departments with client-facing communication when needed

Proven experience in customer service or client relations
Strong verbal and written communication skills in English (Arabic is a plus)
Ability to remain calm and empathetic in high-pressure situations
Proficiency in using CRM systems and other customer service tools
Multitasking skills and the ability to prioritize workload effectively
Bachelor’s degree or diploma in any field
Must be currently based in Dubai and available for immediate joining

Working at Al Haktur IT Solutions means being part of a collaborative and customer-centric environment. As a Customer Care Executive in our Dubai office, you’ll be a key player in creating positive customer experiences and maintaining our reputation for reliable support. Grow your career with us and help shape the future of tech services.

The role of a Customer Care Executive is pivotal to maintaining a strong relationship between a company and its customers. As a frontline advocate, you will be responsible for ensuring that customer interactions are positive, professional, and productive. Your primary mission is to enhance customer satisfaction, foster loyalty, and act as a liaison between the company and its clients. This position demands excellent communication skills, a problem-solving mindset, and a compassionate approach to managing customer concerns and inquiries. As our Customer Care Executive, you will be an essential part of our brand's voice, ensuring that every customer feels valued and understood.

The role of a Customer Care Executive is pivotal to maintaining a strong relationship between a company and its customers. As a frontline advocate, you will be responsible for ensuring that customer interactions are positive, professional, and productive. Your primary mission is to enhance customer satisfaction, foster loyalty, and act as a liaison between the company and its clients. This position demands excellent communication skills, a problem-solving mindset, and a compassionate approach to managing customer concerns and inquiries. As our Customer Care Executive, you will be an essential part of our brand's voice, ensuring that every customer feels valued and understood.

• Respond promptly to customer inquiries via email, phone, or chat services.
• Resolve customer complaints while aiming to exceed their expectations.
• Document detailed records of customer interactions and transactions accurately.
• Provide comprehensive information about products and services to customers.
• Collaborate with team members to improve customer service procedures.
• Identify and escalate complex issues to appropriate resources within the company.
• Guide customers on product usage and troubleshoot technical problems efficiently.
• Work towards meeting and achieving customer service targets and KPIs.
• Engage with customers to gather feedback and provide timely responses.
• Develop and maintain a thorough understanding of company policies and procedures.
• Assist in training new team members on customer service best practices.
• Continuously seek opportunities to enhance the customer service experience.

• High school diploma or equivalent; a degree is a plus.
• Proven customer support experience or experience in a similar role.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving skills with the ability to handle challenging situations.
• Proficiency in using customer service software, databases, and tools.
• Ability to adapt to different personalities and varying customer needs.
• A positive attitude and a commitment to providing exceptional customer service.

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Job Summary

The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through prompt and professional communication. This role involves interacting with customers via phone, email, chat, or in person to support their needs and represent the company positively.

Job Description

• Monitor sales team activities, product movement, client payment performance, and distribution. Gather feedback on client status, market trends, competitors, and products to take timely action. Authorize regional sales invoices and credit facilities.
• Coordinate effectively with internal and external teams to ensure excellent service and team harmony. Collaborate with management and staff on customer care activities.
• Analyze customer care data, evaluate results, and identify opportunities for improvement and resolution.
• Answer and direct incoming calls. Communicate with staff, clients, and suppliers to provide guidance and information.
• Ensure job functions comply with company policies and procedures.
• Share knowledge about market trends, customer insights, and other relevant information across the business.
• Operate ERP systems, specifically B-Lite software.
• Follow safety and environmental procedures to protect health and safety, and conserve the environment.
• Sterilize equipment and maintain cleanliness throughout shifts.
• Assist guests in treatment rooms and maintain massage rooms, including cleaning and refilling supplies.
• Provide a relaxing spa experience, observing high standards of personal hygiene.
• Demonstrate excellent analytical and technical skills for business reporting and data integrity.
• Use CRM data to interpret customer requirements and offer appropriate quotes and services.
• Implement a customer-focused approach, analyze customer information, and stay updated on relevant issues.
• Benchmark against best practices and seek service improvements.
• Communicate relevant information within teams and manage policies to enhance customer satisfaction.
• Develop and implement customer improvement plans.
• Share resources efficiently, base strategic planning on customer feedback, and break down service delivery barriers.
• Establish a customer-oriented culture and develop market-focused business strategies.
• Communicate decisions promptly, establish clear next steps, and coordinate group actions.
• Provide integrated financial solutions to clients, guide solution design, and communicate persuasively internally and externally.
• Manage income and expenses, ensuring expenditures stay within budget.
• Promote continuous learning, development, and coaching among team members.
• Foster an inclusive environment where everyone feels valued and important.

Qualifications & Skills

Education: High school diploma or equivalent.

Experience: 1–2 years in customer service or related roles, industry experience is a plus.

Skills: Excellent communication, problem-solving, multitasking, proficiency in CRM and Microsoft Office, patience, empathy, and a customer-first mindset.

Working Hours: Full-time, 6 days/week as per schedule.

Pay Range and Compensation: Competitive salary based on experience.

Equal Opportunity Statement: Blite is an equal opportunity employer committed to diversity and inclusion.

Category: Other
Career Level: Entry Level
Experience: Student
Required Qualification: Strong communication skills
Travel Required: Yes
Salary: CAD
Salary Type: Per Month
Total Vacancies: 35
Skills: fleet management, fleet manager, customer service, customer care representative, support, phone, email, chat, fuel cards, licensing, insurance, focus, resolution, customer experience, team, performance, company, medical, Canada visa, accommodation, feeding, and medical.

Join Element Fleet Management, the world's leading pure-play fleet manager, and help us redefine customer service in a people-first culture. We're looking for a Customer Care Representative to provide outstanding support to our clients and drivers via phone, email, and chat.

As a Customer Care Representative, you'll be the first point of contact for clients and drivers, resolving inquiries via phone, email, and chat. You'll support a variety of services, including fuel cards, licensing, insurance, tolls, and more.

Resolve issues efficiently with a focus on first-call resolution.

Communicate with empathy and professionalism to ensure a superior customer experience.

Collaborate with your team and support administrative tasks as needed.

Maintain performance targets and adhere to scheduled shifts.

The company will be responsible for Visa, Accommodation, Feeding, and Medical.

Interested candidates, please apply immediately.

Job Types: Full-time, Permanent

Job Location: CANADA

Element Fleet (Recruiter) is seeking talented and motivated individuals for the position of Customer Care Representative. The role is based in Dubai - Saudi Arabia. The ideal candidate should have strong communication skills and at least student-level experience. The position requires skills in fleet management, customer service, support via phone, email, chat, and knowledge of fuel cards, licensing, insurance, and customer experience management. This is a full-time, rotating shift job. Salary varies between 4k to 6k CAD per month depending on skills and experience.

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