314 Customer Engagement jobs in Dubai

Job Overview:

We are seeking a skilled Customer Engagement Specialist to manage customer interactions across various sales stages. The ideal candidate will handle cold calls, lead assignment, qualification, after-sales support, and CRM updates.

This role demands excellent communication skills, a proactive attitude, and strong relationships with customers.

Main Responsibilities:

1. Cold Calling: Make outbound calls to potential customers to introduce our products/services. Identify and create new sales opportunities through targeted cold calling efforts. Maintain high product knowledge to effectively communicate benefits and features to prospects.
2. Lead Assignment and Allocation: Assign incoming leads to the appropriate sales representatives based on predefined criteria. Ensure even distribution of leads to maximize sales potential. Monitor and track lead distribution to ensure timely follow-up by the sales team.
3. Lead Qualification: Assess leads by evaluating their needs, budget, timeline, and decision-making process. Gather detailed information about potential customers to support the sales team. Conduct follow-up calls with customers after the sale to ensure satisfaction and address concerns. Provide post-sales support and assistance to enhance customer experience and retention. Collect feedback from customers to improve products/services and inform future sales strategies.
4. CRM Updation and Addition: Maintain accurate and up-to-date customer information in the CRM system. Add new leads, update existing records, and ensure data integrity within the CRM. Generate and analyze CRM reports to identify trends, track performance, and support decision-making.

Required Skills:

1. Bachelor's degree in Business, Marketing, Communications, or a related field.
2. Proven experience in a customer relations or sales role, preferably involving cold calling and lead management.
3. Strong communication and interpersonal skills.
4. Proficiency in using CRM software and Microsoft Office Suite.
5. Excellent organizational and time-management abilities.
6. Ability to work independently and as part of a team.
7. A proactive and customer-focused mindset.

Benefits:

• Full-time position
• Competitive salary and benefits package
• Opportunities for professional development and growth

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Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.
Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank's products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor's degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

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We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our team is built on the foundation of inclusivity, where every individual values and respects the unique experiences, perspectives, and ideas of their colleagues.

We believe in harnessing international expertise with deep cultural understanding to create a truly distinctive work environment. At our organization, you will receive unwavering support from your team and develop a strong relationship with your supervisor who will entrust you with increasing responsibilities and acknowledge your exceptional performance.

As we celebrate diversity and foster open communication, we grow stronger – together.

1. Deliver Exceptional Customer Service
• Answer incoming calls within established quality standards

As a TeleRelationship Officer, you will embark on an exciting journey in our Retail Banking Group.

We are seeking a highly motivated and skilled Customer Service Representative to join our team.

The successful candidate will provide exceptional customer service by attending to incoming calls, resolving product and service issues, and ensuring the financial and reputational integrity of the organization.

1. Provide excellent customer service by answering and resolving customer inquiries in a timely and professional manner.
2. Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
3. Analyze customer needs and recommend potential products or services to management.
4. Maintain quality standards by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to business growth by generating new prospects/leads and upselling products.
6. Maintain accurate customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of customers' data and adhere to bank's policies and standards.

• Bachelor's degree in any field.
• Excellent communication and interpersonal skills.
• Able to work in a dynamic environment with minimal supervision.
• Ability to multitask and handle multiple priorities at once.
• Proven track record of meeting or exceeding customer satisfaction targets.

• A competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

As the Marketing Manager for EMEA Region you will play a pivotal role in driving existing customer revenue & engagement building strategies and programs to fuel Payoneers growth across the region. This role requires a resultsdriven marketer with a deep understanding of the EMEA market landscape strong influencing capabilities and expertise in both digital marketing and integrated campaign execution. You will work crossfunctionally with marketing teams customer success managers retention teams product and regional teams to optimize marketing initiatives and grow the customer revenue for Payoneer.

What youll be spending your time on:

Existing Customer Revenue Growth Strategy:

• Develop and execute regional marketing strategies & programs to drive existing customer revenue & engagement across the EMEA region.

• Build segment wise strategies to improve revenue & product adoption

• Develop life cycle strategy focusing on early life growth & retention.

Campaign Development & Execution:

• Lead the design execution and optimization of multichannel marketing campaigns (including digital content LCM paid media events and partnerships) focused on existing customer growth.

• Oversee campaign budgets ensuring effective allocation and maximizing ROI.

• Develop and track KPIs and performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.

Digital Marketing & Portfolio Management:

• Drive the adoption of digital channels such as Social SEO CRM and email marketing to support existing customer portfolio growth.

• Leverage data and insights to optimize campaign & portfolio management.

Market Research & Competitive Analysis:

• Conduct deep market research to understand local customer behaviors challenges and needs across key EMEA markets.

• Monitor and analyze competitor activities in the region to identify trends opportunities and threats.

• Regularly report on insights industry trends and competitive intelligence to help refine acquisition strategies.

CrossFunctional Collaboration:

• Work closely with marketing partnerships and customer success teams to align on growth initiatives ensuring a seamless customer journey from acquisition to onboarding.

• Partner with the product marketing team to ensure messaging and positioning resonate with new customers in EMEA.

• Collaborate with the regional leadership team to define marketing objectives ensure alignment with overall business goals and ensure regional success.

Have you done this kind of stuff

• • 812 years of marketing experience with a strong focus on customer portfolio management in the B2B or fintech sectors.
  • Proven success in developing and executing marketing strategies that drive customer revenue.
  • Experience managing endtoend digital marketing campaigns from strategy to execution to analysis with a datadriven mindset.
  • Industry Knowledge:
  • Experience in the financial technology or payments space is (a strong preference) preferred.
  • Strong understanding of the EMEA market dynamics with a focus on SMEs digital marketplaces and ecommerce businesses.

  Skills:

  • Strong marketing skills positioning & segmentation strategy messaging & content development monitoring & attribution skills
  • Expertise in digital marketing channels (SEO SEM display advertising email marketing social media).
  • Strong analytical skills with the ability to analyse performance data and optimize campaigns to improve ROAS (Return on Ad Spend).
  • Excellent communication and interpersonal skills with the ability to work crossfunctionally in a global organization.
  • Ability to work with marketing agencies manage and drive agency relationship
  • Fluent English (Arabic or Ukrainian is desired)

  Education:

  • Masters degree in marketing Business or related field (MBA or relevant advanced degree is a plus).

Who we are:

Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.

#LIRK4

#LIHybrid

Required Experience:

Manager

As the Marketing Manager for EMEA Region you will play a pivotal role in driving existing customer revenue & engagement building strategies and programs to fuel Payoneers growth across the region. This role requires a resultsdriven marketer with a deep understanding of the EMEA market landscape strong influencing capabilities and expertise in both digital marketing and integrated campaign execution. You will work crossfunctionally with marketing teams customer success managers retention teams product and regional teams to optimize marketing initiatives and grow the customer revenue for Payoneer.

What youll be spending your time on:

Existing Customer Revenue Growth Strategy:

• Develop and execute regional marketing strategies & programs to drive existing customer revenue & engagement across the EMEA region.
• Build segment wise strategies to improve revenue & product adoption
• Develop life cycle strategy focusing on early life growth & retention.

Campaign Development & Execution:

• Lead the design execution and optimization of multichannel marketing campaigns (including digital content LCM paid media events and partnerships) focused on existing customer growth.
• Oversee campaign budgets ensuring effective allocation and maximizing ROI.
• Develop and track KPIs and performance metrics to evaluate the effectiveness of campaigns and adjust strategies accordingly.

Digital Marketing & Portfolio Management:

• Drive the adoption of digital channels such as Social SEO CRM and email marketing to support existing customer portfolio growth.
• Leverage data and insights to optimize campaign & portfolio management.

Market Research & Competitive Analysis:

• Conduct deep market research to understand local customer behaviors challenges and needs across key EMEA markets.
• Monitor and analyze competitor activities in the region to identify trends opportunities and threats.
• Regularly report on insights industry trends and competitive intelligence to help refine acquisition strategies.

CrossFunctional Collaboration:

• Work closely with marketing partnerships and customer success teams to align on growth initiatives ensuring a seamless customer journey from acquisition to onboarding.
• Partner with the product marketing team to ensure messaging and positioning resonate with new customers in EMEA.
• Collaborate with the regional leadership team to define marketing objectives ensure alignment with overall business goals and ensure regional success.

Have you done this kind of stuff

• • 812 years of marketing experience with a strong focus on customer portfolio management in the B2B or fintech sectors.
  • Proven success in developing and executing marketing strategies that drive customer revenue.
  • Experience managing endtoend digital marketing campaigns from strategy to execution to analysis with a datadriven mindset.
  • Industry Knowledge:
  • Experience in the financial technology or payments space is (a strong preference) preferred.
  • Strong understanding of the EMEA market dynamics with a focus on SMEs digital marketplaces and ecommerce businesses.

  Skills :

  • Strong marketing skills positioning & segmentation strategy messaging & content development monitoring & attribution skills
  • Expertise in digital marketing channels (SEO SEM display advertising email marketing social media).
  • Strong analytical skills with the ability to analyse performance data and optimize campaigns to improve ROAS (Return on Ad Spend).
  • Excellent communication and interpersonal skills with the ability to work crossfunctionally in a global organization.
  • Ability to work with marketing agencies manage and drive agency relationship
  • Fluent English (Arabic or Ukrainian is desired)

  Education:

  • Masters degree in marketing Business or related field (MBA or relevant advanced degree is a plus).

  Who we are:

  Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.

  #LIRK4

  #LIHybrid

  Required Experience:

  Manager

  #J-18808-Ljbffr

Job Overview:

We are seeking a highly motivated and detail-oriented professional to join our team as a Program Specialist Customer Experience (CX).

This role is responsible for identifying customer experience improvement opportunities and driving solutions to enhance customer satisfaction.

The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

1. Conduct deep dives to analyze CX outliers and trends, and resolve issues in a timely manner.
2. Influence stakeholders without authority to drive changes and improvements in customer experience.
3. Utilize customer feedback mechanisms to address concerns and improve overall customer satisfaction.
4. Report CX project metrics and track goals to ensure successful program delivery.
5. Establish program management frameworks across our CX function to maintain consistency and quality.
6. Own tracking of program health and report on roadmap completion to leadership.
7. Communicate effectively with senior stakeholders to ensure alignment and buy-in.
8. Manage multiple workstreams while maintaining quality and meeting deadlines.

The following skills and qualifications are required for this role:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong understanding of customer experience principles and practices.
• Experience coordinating delivery of customer experience process improvements or cost savings programs.
• Background in e-commerce retail or consulting industries.

Our inclusive culture empowers employees to deliver exceptional results for customers. If you require a workplace accommodation or adjustment during the application and hiring process, please visit (insert link) for more information.

As a Sales and Customer Engagement Professional, you will play a vital role in managing customer relationships. Your primary responsibilities include supporting the sales team in delivering exceptional customer experiences.

• Collaborate with the sales team to ensure timely delivery of products and services.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments to optimize customer satisfaction.
• Maintain accurate CRM systems with up-to-date customer information.

Additional responsibilities include handling customer inquiries, resolving issues, and providing ongoing support. You will work closely with the sales team to develop and implement effective strategies for improving customer engagement and driving business growth.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.
• Knowledge of CRM systems and software.

This role offers a unique opportunity to grow your career in a dynamic and supportive environment. As a valued member of our team, you can expect:

• A competitive compensation package.
• Ongoing training and development opportunities.
• Professional networking and collaboration with experienced colleagues.

In this role, you will have the opportunity to make a real impact on our customers' experiences and contribute to the success of our organization.