718 Customer Engagement jobs in Dubai

Job Opportunity: Drive Sales Growth and Customer Engagement

As a sales professional, you will be responsible for developing customer strategies, campaign plans, and leadership in their execution. You will build influential relationships with assigned customers, coordinating with current account managers at all levels, and develop strategies to win profitable and continued business from those customers.

• Drive orders growth across the assigned region while developing long-term customer relationships and sales strategies to grow the market.
• Work closely with Commercial Operations, Execution, Risk, Engineering, and Marketing teams to ensure best possible offerings that drive customer satisfaction and commercial success.
• Evaluate and understand competitors and competitive solutions in the market.

Key Responsibilities:

• Negotiate and collaborate with customers to execute contracts that maximize value and mitigate risk while satisfying customer needs.
• Ensure business visibility to the pipeline of opportunities and region needs through effective use of tools.

Requirements:

• Bachelor's degree in engineering disciplines or business-related fields or relevant backgrounds.
• Max 2 years experience in related field.
• Active listener with good communication skills in English & Arabic.
• Strong proficiency in Microsoft Office applications.

The ideal candidate will have basic power generation and gas turbine knowledge, demonstrated EHS and Quality focus, leadership potential, and a record of achievement with a passion to achieve positive business results.

We are looking for someone who is adaptable, open to change, and has a curiosity and desire to learn and expand their skill set.

Our mission is to electrify the world while working to help decarbonize it. We strive to be different to achieve a different energy future.

Job Overview:

We are seeking a skilled Customer Engagement Specialist to manage customer interactions across various sales stages. The ideal candidate will handle cold calls, lead assignment, qualification, after-sales support, and CRM updates.

This role demands excellent communication skills, a proactive attitude, and strong relationships with customers.

Main Responsibilities:

1. Cold Calling: Make outbound calls to potential customers to introduce our products/services. Identify and create new sales opportunities through targeted cold calling efforts. Maintain high product knowledge to effectively communicate benefits and features to prospects.
2. Lead Assignment and Allocation: Assign incoming leads to the appropriate sales representatives based on predefined criteria. Ensure even distribution of leads to maximize sales potential. Monitor and track lead distribution to ensure timely follow-up by the sales team.
3. Lead Qualification: Assess leads by evaluating their needs, budget, timeline, and decision-making process. Gather detailed information about potential customers to support the sales team. Conduct follow-up calls with customers after the sale to ensure satisfaction and address concerns. Provide post-sales support and assistance to enhance customer experience and retention. Collect feedback from customers to improve products/services and inform future sales strategies.
4. CRM Updation and Addition: Maintain accurate and up-to-date customer information in the CRM system. Add new leads, update existing records, and ensure data integrity within the CRM. Generate and analyze CRM reports to identify trends, track performance, and support decision-making.

Required Skills:

1. Bachelor's degree in Business, Marketing, Communications, or a related field.
2. Proven experience in a customer relations or sales role, preferably involving cold calling and lead management.
3. Strong communication and interpersonal skills.
4. Proficiency in using CRM software and Microsoft Office Suite.
5. Excellent organizational and time-management abilities.
6. Ability to work independently and as part of a team.
7. A proactive and customer-focused mindset.

Benefits:

• Full-time position
• Competitive salary and benefits package
• Opportunities for professional development and growth

We are seeking enthusiastic professionals to fill a customer service role in our Dubai team.

The department focuses on delivering exceptional customer experiences, maintaining strong relationships with internal teams, and promoting loyalty and service quality across the organization.

• Key Responsibilities:
• Manage initial customer complaints via various channels, ensuring swift resolution through collaboration with case managers.

Requirements & Qualifications:

• High school diploma or equivalent; basic understanding of automotive principles.
• 2-3 years relevant experience in customer-facing roles, preferably in automotive, finance, or technical sectors.

Essential Skills & Competencies:

• Fluent English and at least one additional language.
• Technical automotive knowledge, negotiation, influencing skills, calm demeanor, conflict resolution, and attention to detail.

Join to apply for the Customer Engagement Specialist role at Dicetek LLC

Continue with Google Continue with Google

Join to apply for the Customer Engagement Specialist role at Dicetek LLC

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.
Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank's products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor's degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority level Not Applicable

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our team is built on the foundation of inclusivity, where every individual values and respects the unique experiences, perspectives, and ideas of their colleagues.

We believe in harnessing international expertise with deep cultural understanding to create a truly distinctive work environment. At our organization, you will receive unwavering support from your team and develop a strong relationship with your supervisor who will entrust you with increasing responsibilities and acknowledge your exceptional performance.

As we celebrate diversity and foster open communication, we grow stronger – together.

1. Deliver Exceptional Customer Service
• Answer incoming calls within established quality standards

Join to apply for the Customer Engagement Specialist role at Dicetek LLC

Continue with Google Continue with Google

Join to apply for the Customer Engagement Specialist role at Dicetek LLC

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.

Job Purpose
To manage the end-to-end process of customer satisfaction surveys and quality assurance monitoring across all customer interaction channels. The role ensures timely collection and analysis of customer feedback and evaluation of service standards to support continuous improvement in customer experience.
Key Responsibilities

• Design, manage, and distribute customer satisfaction (CSAT, NPS, CES) surveys across customer touchpoints.
• Conduct surveys over the phone by directly engaging with customers, ensuring a courteous and professional experience.
• Listen to customer feedback and ensure high-quality data collection, escalations with 360 closures (close feedback loop).
• Raise customer complaints through the complaints management system.
• Assign customer calling data and daily calling assignments within the team, ensure accurate tracking, and perform data clean-ups using Excel for reporting and follow-up.
• Analyze survey results to identify trends, root causes, and key drivers of satisfaction/dissatisfaction.
• Conduct Quality Assurance (QA) monitoring of inbound and outbound customer calls, emails, and other service interactions based on defined QA criteria.
• Document evaluation results, track compliance with customer service standards, and identify training needs.
• Support the development and periodic review of QA scorecards and feedback mechanisms.
• Work closely with frontline teams and supervisors to share feedback and support service excellence initiatives.
• Demonstrate sound understanding of the Bank’s products and services to accurately interpret feedback and guide conversations during surveys.
• Ensure data privacy and compliance with internal audit and regulatory standards.
• Participate in process improvement and automation initiatives related to customer feedback and QA monitoring.
  

• Technical/Functional Competencies:
• Strong proficiency in Microsoft Excel – including pivot tables, charts, formulas, and basic data analysis.
• Experience in customer survey tools
• Familiarity with QA monitoring tools and methodologies.
• Basic knowledge of Power BI or other data visualization tools is an advantage.
• Understanding of key CX metrics such as CSAT, NPS, CES.
• Experience with Banking systems (e.g., Finacle) is beneficial.
• Fluent in English (Arabic speaking is an advantage)
• Behavioral Competencies:
• High attention to detail and data accuracy.
• Analytical mindset with ability to interpret qualitative and quantitative insights.
• Excellent communication, both verbal and written and documentation skills.
• Ability to provide constructive feedback and engage positively with business teams.
• Organized, self-motivated, team-player, problem-solving and able to manage time effectively.
• Active and great listener
• Collaborative, with a strong sense of ownership and responsibility.
• Educational & Experience Requirements:
• Bachelor’s degree in Business Administration, Marketing, Quality, or a related field.
• 2–3 years of experience in customer insights, survey management, or QA monitoring roles.
• Prior experience in banking, financial services, or customer service operations is preferred.

• Seniority levelNot Applicable

• Employment typeContract

• Job functionOther
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Customer Growth Manager plays a pivotal role in driving long-term success and growth for customers on our platform.

• This role involves owning and growing a portfolio of B2B customer relationships, executing strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products.

• Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement.
• Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products.
• Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution.
• Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment.
• Monitor account health and continuously optimise the customer journey to unlock lifetime value.
• Manage executive-level relationships with a high degree of trust, especially during the first 3–12 months of onboarding.
• Represent us in strategic customer meetings and occasionally at events in-market.

• 3–6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup.
• Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets.
• Direct experience in account management, customer success, or strategic partnerships—especially within B2B SaaS or tech-enabled services.
• Demonstrated ability to solve complex and novel challenges in ambiguous environments.
• Strong bias to action, moving quickly to create impact and drive meaningful value for customers.
• Deep passion for gaming and a curiosity for web3—this role will interface closely with game teams and game loops.
• Experience working with developers or technical product users; empathy for their needs is key.
• Outstanding interpersonal and communication skills with executive stakeholders—comfortable operating async and live.
• Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions.

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases, and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Job Opportunity: Customer Engagement Partner (Contingent Worker, Dubai-based)

A junior role that offers excellent opportunities for career growth and development as you support Patient Journey Partners (PJPs) in driving strategic initiatives.

By focusing on healthcare's toughest challenges, we've achieved major breakthroughs in improving lives worldwide. But there's still work to be done.

We are seeking a Customer Engagement Partner to join our team.

The Customer Engagement Partner will actively engage with a diverse range of internal and external stakeholders and act as an engagement interface for defined customers, serving as the custodian of coremap for all disease area activities and events locally and internationally.

He/She will be responsible for providing strategic recommendations based on insights generated with moderate guidance, leveraging capabilities in commercial/medical customer engagement, market research (qualitative and quantitative) with patients, caregivers, healthcare providers, and other stakeholders impacting the patient experience.

• Accountable for Medical Information (MI Atlas)
• Support project logistics for all local and international events, including payments, contracts, and related submissions and processes
• Coordinate technical logistics and serve as the Single Point of Contact (SPOC) for events, including material preparation, approvals, invitations, customer communications, and agenda finalization
• Engage with specified customers and channel product messages digitally or face-to-face
• Support the design and execution of primary and secondary market research, synthesizing results into actionable recommendations
• Collaborate with Patient Journey Partners and Healthcare Systems Partners to identify potential affordability barriers within UAE ecosystems
• Support the Patient Support Lead in designing and implementing Patient Assistance Programs (PAPs) aligned with internal and global strategies
• Work closely with partners to identify patient solutions to enhance the patient journey

• 1-3 years of experience in the pharmaceutical industry
• Familiar with the UAE healthcare environment and systems, with a strong scientific medical background
• Experience working in cross-functional teams and managing local and international congresses
• Proficient in stakeholder management, market landscape understanding, and insights generation from primary data sources
• Skilled in forecasting, patient-flow methods, and statistical analysis
• Good decision-making and project management skills, with high ownership and accountability
• Proactive, collaborative, open to feedback, and respectful in teamwork
• Excellent communication skills, capable of translating complex data into insights and ideas
• Resilient and composed under pressure, with conflict management skills and strategic thinking

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare. Our efforts have treated over 26 million people and conducted over 30 billion tests using our diagnostics products. We foster creativity, explore new possibilities, and aim to deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future together.

Roche is an Equal Opportunity Employer.

Customer Engagement Representative

We are seeking an exceptional Customer Engagement Representative to join our team. The ideal candidate will have a passion for building relationships and driving sales through excellent communication and negotiation skills.

• Make outbound and inbound calls to potential clients, introducing property listings, qualifying leads, and setting up appointments for in-person viewings.
• Support the sales team by providing expert guidance and efficient follow-up to drive conversions.

• A clear and professional command of English, with bilingual skills (e.g., Arabic, Russian) highly valued.
• Strong phone etiquette and ability to quickly build rapport with customers.
• Familiarity with CRM tools (e.g., Salesforce, Zoho) and MS Office.
• Highly motivated, target-driven, and resilient to rejection.

This is an exciting opportunity to work in a dynamic environment and develop your skills in customer engagement and sales.