807 Customer Feedback jobs in Dubai

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.

We are seeking an experienced customer support professional to join our team as a Customer Service Coordinator.

• The ideal candidate will have a minimum of 10 years of experience in customer support services, preferably in a utility business.

About the Role:

1. The Customer Service Coordinator will be responsible for assisting in the development of company policies and procedures related to customer services and call center activities.
2. They will also participate in establishing processes for recording customer payment options, complaints resolution, metering, billing, credit & collection, and all billing systems related topics.

Key Responsibilities:

• Carrying out duties in accordance with specifications and company policies and regulations.
• Setting up customers' accounts, including entering customer and account data from source documents within stated time limits.
• Handling customer inquiries, complaints, and providing appropriate solutions within time frames and following up to ensure resolution and closure of customer complaints.
• Preparing and periodically presenting management dashboards for review of customer complaint status.
• FOLLOWING UP WITH CUSTOMERS TO ENSURE INVOICES ARE PAID WITHIN PAYMENT TERMS.
• Identifying customer needs to achieve satisfaction and building sustainable relationships through interactive communication.
• Providing accurate, valid, complete information, deals, and promotions, handling customer complaints, and providing appropriate solutions within time frame limits SLAs with support from the concerned department.
• Continuously following up with customers regarding service experiences to improve stakeholder relations and enhance commercial contractual terms.
• Building and maintaining high-level contacts with customers, including other business and project partners.
• Generating invoices using applied systems and sending them to customers.
• Gathering information related to outstanding debtors and following up with customers.
• Uploading vendor invoices to the system post verification by the concerned sales team.

Requirements:

• Bachelor's degree or equivalent.
• 10 years of experience in customer support services; preferably a utility business.

JOB SKILLS:

• IT literate, with experience in MS Office applications.
• Fluent in English language with good oral and written communication skills.
• Fluency in Arabic language will be a positive advantage.

Working with us offers a unique opportunity to grow professionally and make a real impact on our customers. As a Customer Service Coordinator, you will be working closely with our customers to resolve their queries and provide exceptional service.

We offer a competitive salary package and opportunities for career growth and development. Our company values innovation, teamwork, and excellence, and we strive to create a work environment that is inclusive, dynamic, and supportive of our employees' well-being.

Joining our team means becoming part of a diverse and collaborative community of professionals who share a passion for delivering exceptional customer service. You will have the opportunity to develop new skills, learn from experienced colleagues, and contribute to the success of our business.

We believe in recognizing and rewarding our employees' hard work and contributions. We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more.

Any Graduate Male (21 - 30) with 0-2 years of experience.

1. Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
2. Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
3. Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
4. Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
5. Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
6. Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
7. Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares

We are seeking a skilled Customer Support Specialist to deliver exceptional service to our clients. As the primary point of contact, you will handle inquiries via phone, email, live chat, and in-person, ensuring every interaction is professional, efficient, and customer-centric.

You will be responsible for communicating with clients regarding property listings, company services, tenancy, and processes. Your key tasks will include:

• Providing accurate and timely information on property details from listing portals such as Bayut, Property Finder, and Dubizzle.
• Connecting clients directly to agents for urgent property-related queries.

In addition, you will qualify incoming leads by understanding client requirements, budget, and preferences. You will then route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.

Maintaining an updated record of leads in the CRM system is crucial to ensure accurate tracking and follow-up. You will also support the Sales and Leasing teams by prioritizing hot leads and acting upon them quickly.

Should any issues arise, you will investigate and resolve customer complaints or service issues promptly and professionally. This may involve liaising with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.

Your duties will also include processing client service requests, tenancy documents, and status updates. Accurate client files and service history records must be maintained at all times.

We encourage applicants who possess excellent communication skills, strong lead qualification abilities, and a customer-centric mindset. Familiarity with property portals is highly desirable. If you have a keen eye for detail, thrive in a collaborative environment, and are passionate about delivering exceptional customer service, we would love to welcome you to our team.

Key Responsibilities:

• Client Communication & Support: Handle client inquiries via various channels, including phone, email, live chat, and in-person.
• Lead Qualification & Routing: Qualify incoming leads, understand client requirements, and route potential buyers/tenants to the appropriate agent.
• Issue Resolution: Investigate and resolve customer complaints or service issues promptly and professionally.
• Administrative Support: Process client service requests, maintain accurate client files, and update records in the CRM system.

Requirements:

• Prior experience in customer service or call center roles in real estate.
• Excellent communication skills (verbal & written) in English; Arabic or other languages are an advantage.
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals (Bayut, Property Finder, Dubizzle).
• Proficiency in MS Office and CRM systems.
• Ability to multitask, prioritize, and work under pressure.

Benefits:

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization.
• Dynamic and collaborative work environment.
• Training opportunities in the real estate sector.

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversionsolving problems fast training proactively and turning great service into measurable revenue wins.

Your Mission

• Own the Helpdesk Triage prioritize and resolve Everflow tickets (pixels not firing postbacks mis-mapped payout questions) with <2-hour initial response.
• Onboard Like a Pro Walk new partners through offer setup tracking links macros and compliance checklists until first conversions flow error-free.
• Proactive Monitoring Watch dashboards alert clients to anomalies (CVR drops invalid clicks reversed events) before they notice.
• Knowledge Builder Write crystal-clear guides Loom walkthroughs and internal SOPs so repeating issues disappear.
• Client Champion Escalate bugs feature requests and merchant pain points to product/dev then keep stakeholders in the loop.
• Performance Ally Suggest best practices (allowlist rules fraud caps payout structures) that lift partner revenue and satisfaction scores.

What You Bring

• Empathy Speed You listen first solve fast and follow up until the client says perfect.
• Ad-Ops Fluency Familiar with tracking links subID parameters cookies and postback URLs.
• Clear Communication English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
• Organized Multitasker Juggle global queues document everything in Zendesk/Jira and hit SLAs.
• Analytics Sense Comfortable reading reports spotting anomalies and translating numbers into next steps.

Nice-to-Have Tech Chops

• Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
• Experience with Tag Managers React/ or API calls to pull Everflow reports.
• Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

• 95 % CSAT from advertisers and affiliates
• <4 hours mean time to resolution for tracking issues
• 10 new knowledge-base articles that cut repeat tickets by 30 %
• Documented onboarding flow adopted across regional teams

Why GPC

• Client Impact Your guidance keeps millions in ad spend properly attributed.
• Global Reach Support partners in North America EMEA and APAC from Vietnams top tech hub.
• Career Path Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
• Dynamic Culture Diverse high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins

Email with subject Everflow Support Lead Vietnam.

Attach your rsum plus a short note on the trickiest tracking issue youve solvedand how you saved the day.

Required Experience:

Senior IC

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Dubai, UAE.

The primary responsibility of this role is to provide exceptional customer service by responding to inquiries, resolving issues, and addressing complaints in a timely and professional manner.

This includes processing orders, monitoring distribution procedures, setting up special shipments, controlling and sending invoices, filing purchasing documents, and handling service complaints from customers and/or sales agents.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

• Order Processing: Process orders efficiently and accurately, ensuring that all necessary information is gathered and documented.
• Distribution Monitoring: Monitor the complete distribution procedures, including circulation facility and/or carrier.
• Special Shipments: Set up special shipments on demand, taking into account any specific requirements or constraints.
• Invoice Control: Control and send invoices in a timely manner, ensuring that all relevant information is included.
• Document Management: File purchasing documents and related documents in a secure and organized manner.
• Customer Complaints: Handle service complaints from customers and/or sales agents, resolving issues promptly and professionally.

To be successful in this role, you will need:

• Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Attention to Detail: High attention to detail, with the ability to accurately process orders and manage documents.
• Time Management: Excellent time management skills, with the ability to prioritize tasks and meet deadlines.

This role offers a competitive salary and benefits package, including opportunities for career development and growth.

In addition, you will have the opportunity to work in a dynamic and supportive team environment, with access to cutting-edge technology and resources.

We are seeking a highly skilled and enthusiastic individual to deliver top-tier support to our players via various communication channels.

• Handle customer queries via chat, phone, and email (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

• Previous customer support experience (gaming experience is a bonus)
• Fluent in Telugu, Kannada & Hindi
• Comfortable using Excel (basic formulas and data entry)
• Strong self-discipline and time management
• Able to work 12-hour rotational shifts, including nights and weekends
• 100% Remote Role

Please note that immediate joiners are preferred.

• A dynamic and fast-paced environment
• Ongoing training and development opportunities
• A competitive salary and benefits package