446 Customer Feedback jobs in Dubai

Job Title: Customer Support & Experience Architect
Location: Dubai, UAE

Design and implement AI-driven customer experience solutions. Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

• Architect AI workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries

Remote Work: This is a fully remote role, but candidates in or near the UAE time zone are preferred

As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

• Handle and provide the correct answers for client inquiries.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally. (Must)
• Excellent typing skills (Must).
• Comfortable and skilled in delivering training. (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution.
• Is naturally strong in communication, with great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Overview

Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.

We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.

Client Communication & Support

• Act as the first point of contact for customers via phone, email, live chat, and in-person.
• Respond to inquiries related to property listings, company services, tenancy, and processes.
• Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
• Connect clients directly to agents for urgent property-related queries.

Lead Qualification & Routing

• Qualify incoming leads by understanding client requirements, budget, and preferences.
• Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
• Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
• Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.

Issue Resolution

• Investigate and resolve customer complaints or service issues promptly and professionally.
• Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
• Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.

Administrative Support

• Process client service requests, tenancy documents, and status updates.
• Maintain accurate client files and service history records.
• Prepare regular reports on customer inquiries, lead conversions, and support performance.

Customer Experience Enhancement

• Collect and document customer feedback to improve service delivery.
• Contribute to FAQs, knowledge base updates, and process improvements.
• Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.

Compliance & Professionalism

• Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
• Handle client data with confidentiality and professionalism.
• Uphold high ethical standards and represent the company positively.

• Prior experience in customer service or call center in real estate is required
• Excellent communication skills (verbal & written) in English and Arabic
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals ( Bayut, Property Finder, Dubizzle ) is highly preferred
• Market knowledge of Dubai (prime locations and property developers)
• Proficiency in MS Office and CRM systems.
• Ability to multitask, prioritize, and work under pressure.
• Customer-centric mindset with a professional and approachable attitude.
• Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization.
• Dynamic and collaborative work environment.
• Two weeks of extensive training.
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!

Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.

We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.

• Client Communication & Support
  • Act as the first point of contact for customers via phone, email, live chat, and in-person.
  • Respond to inquiries related to property listings, company services, tenancy, and processes.
  • Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle , ensuring accurate and timely information.
  • Connect clients directly to agents for urgent property-related queries.
• Lead Qualification & Routing
  • Qualify incoming leads by understanding client requirements, budget, and preferences.
  • Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
  • Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
  • Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
• Issue Resolution
  • Investigate and resolve customer complaints or service issues promptly and professionally.
  • Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
  • Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
• Administrative Support
  • Process client service requests, tenancy documents, and status updates.
  • Maintain accurate client files and service history records.
  • Prepare regular reports on customer inquiries, lead conversions, and support performance.
• Customer Experience Enhancement
  • Collect and document customer feedback to improve service delivery.
  • Contribute to FAQs, knowledge base updates, and process improvements.
  • Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
• Compliance & Professionalism
  • Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
  • Handle client data with confidentiality and professionalism.
  • Uphold high ethical standards and represent the company positively.

• Qualifications
  • Prior experience in customer service or call center in real estate is required
  • Excellent communication skills (verbal & written) in English and Arabic
  • Strong lead qualification and customer engagement abilities.
  • Familiarity with property portals ( Bayut, Property Finder, Dubizzle ) is highly preferred
  • Market knowledge of Dubai (prime locations and property developers)
  • Proficiency in MS Office and CRM systems.
  • Ability to multitask, prioritize, and work under pressure.
  • Customer-centric mindset with a professional and approachable attitude.
  • Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.

• Benefits
  • Competitive salary.
  • Health insurance and other benefits as per UAE labor law.
  • Opportunities for career growth and development within the organization
  • Dynamic and collaborative work environment.
  • Two weeks of extensive training
  • Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!

Job Title: Service Manager – Used Car Dealership

We are looking for a Service Manager to lead our aftersales and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.

The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.

Key Responsibilities

Aftersales & Complaints Handling

• Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
• Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
• Maintain strong relationships with customers to build loyalty and repeat business.
  
  

• Manage day-to-day service operations, from routine maintenance to major repairs.
• Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.
• Monitor turnaround times and ensure efficient scheduling of service bays.
• Ensure parts availability and liaise with suppliers when required.
  
  

• Lead, train, and mentor the service and aftercare team to maintain high standards.
• Set and implement service policies, SOPs, and complaint-handling procedures.
• Drive improvements in customer satisfaction and operational performance.
  
  

• Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
• Prepare reports on service performance, recurring issues, and improvement strategies.
• Recommend and implement initiatives to enhance the aftersales experience.
  
  

• Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
• Strong understanding of used car aftersales, complaints handling, and workshop management.
• Proven leadership and people management skills.
• Excellent communication, negotiation, and conflict-resolution abilities.
• Proficiency in CRM systems and workshop management tools.
• Fluency in English; Arabic is an advantage.
  
  

• Competitive Salary: 10,000 – 15,000 AED
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Supportive team culture and modern facilities
  
  

• Full-time, on-site position (UAE-based)
  
  

Any Graduate Male (21 - 30) with 0-2 years of experience.

1. Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
2. Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
3. Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
4. Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
5. Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
6. Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
7. Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience.

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.