257 Customer Focused Individuals jobs in Abu Dhabi

This is a fantastic opportunity to work as a Telephone Operator where you will be responsible for receiving, delivering and responding to guest and management messages, inquiries and emergencies in a timely and efficient manner.

Your primary goal will be to provide exceptional customer service and contribute to the first impressions of our guests by ensuring that all wake-up calls are made at the correct times, handling emergency calls immediately and demonstrating a high level of knowledge of hotel facilities and services.

This role provides exceptional service to guests, ensuring their needs are met and exceeded.

• Maintain complete knowledge of hotel features, services, and room amenities.
• Provide information and assistance to guests, responding promptly to inquiries and requests.
• Coordinate special arrangements and services for guests, such as room accommodations and transportation.
• Ensure that all guest interactions are courteous and efficient, resolving any issues or complaints in a timely manner.
• Maintain cleanliness and organization of work areas, adhering to safety and security protocols.
• Utilize computer systems and equipment correctly, following departmental specifications.

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of hotel operations, including policies, procedures, and standards.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Familiarity with local area attractions, events, and cultural practices.

This role offers the opportunity to develop strong relationships with guests, providing personalized service and exceeding expectations. You will be part of a dynamic team, working together to deliver exceptional experiences.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, providing outstanding service to guests from diverse backgrounds. If you are a motivated and detail-oriented individual, this role may be suited to your skills and experience.

Customer Service Representative

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• We are seeking a highly skilled and customer-focused individual to join our team as a CUSTOMER SERVICE REPRESENTATIVE . In this role, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues in a timely and professional manner.
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• Provide top-notch customer service to our guests via phone, email, or in-person
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• Respond promptly to guest inquiries and resolve issues in a professional and courteous manner
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• Work collaboratively with other teams to ensure seamless delivery of services
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• Bachelor's degree in Hospitality, Business Administration, or related field
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• Minimum 1 year experience in customer service or related field
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• Excellent communication and interpersonal skills
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• Able to work in a fast-paced environment and adapt to changing priorities
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• A competitive salary and benefits package
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• Opportunities for career growth and professional development
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• A dynamic and supportive work environment
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Our goal is to provide an exceptional guest experience and promote Thai graciousness. If you share our passion for delivering outstanding service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity!

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• Communication and interpersonal skills
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• Problem-solving and conflict resolution
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• Adaptability and flexibility
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• Aptitude for learning and growing professionally
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Join to apply for the Customer Service Representative (Emiratized Role) role at First Abu Dhabi Bank (FAB) .

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company, industry, and community. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

Provide excellent customer service by handling incoming calls, resolving product and service issues, and maintaining high-quality standards. Ensure the financial and reputational integrity of the organization by offering end-to-end solutions for a better customer experience.

Specific responsibilities include:

1. Attending to customer inquiries within quality guidelines.
2. Handling and resolving complaints satisfactorily and escalating when necessary.
3. Recommending products or services based on customer needs.
4. Achieving service standards and customer satisfaction targets.
5. Generating leads and upselling FAB products.
6. Maintaining customer records and ensuring data confidentiality.
7. Adhering to bank policies, standards, and local regulations.
8. Participating in special tasks assigned by team leaders or managers.
9. Demonstrating flexibility in shift schedules to meet service levels.

Qualifications

• High School diploma or equivalent.

Experience

• 0 – 2 years relevant banking experience.

Knowledge, Skills, and Attributes

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
• Excellent communication skills in English & Arabic.

Cash handling and processing transactions efficiently is a key responsibility of this role. You will work closely with customers to ensure their needs are met, maintain a clean workspace, and handle customer inquiries in a professional manner.

• Excellent English speaking skills
• Previous experience as a cashier is preferred
• Strong math skills
• Friendly demeanor with excellent customer service skills

We value our team members and strive to create a positive work environment. This position requires the ability to work full-time and have excellent attention to detail.

This is an excellent opportunity for you to utilize your cashiering skills in a dynamic work environment where customer satisfaction is paramount.

Customer Service Representative Role Overview

This position is a key role in providing exceptional service to our guests, requiring excellent communication and interpersonal skills.

• Main Responsibilities:
• Respond to guest calls professionally and provide timely solutions.
• Maintain effective communication with internal departments to ensure seamless service delivery.
• Address guest concerns or technical issues related to telecommunications.
• Utilize hotel management software and other relevant computer applications to efficiently manage guest interactions.

Required Skills and Qualifications:

• A high school diploma or equivalent is required.
• Prior experience in hospitality management, communications, or information technology is beneficial.
• Excellent verbal and written communication skills are essential.
• Proficiency in using hotel management software and other relevant computer applications is necessary.
• Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.

Benefits and Career Advancement:

• Access to training programs and development opportunities to enhance skills and advance within the company.
• Career advancement opportunities within the organization.

Key Characteristics:

• Proven track record of delivering exceptional customer service.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.

Customer Service Representative

Job Description:

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to customers through various communication channels.

Key Responsibilities:

A Customer Service Representative is required to provide exceptional guest experience and ensure seamless hotel operations.

• Maximize revenue through effective room sales management
• Prepare for guest arrivals and departures by verifying room assignments and ensuring a smooth check-in process
• Greet and address guests by name upon check-in and check-out, providing personalized service and attention to detail
• Assist guests during registration, including handling payment and processing transactions accurately
• Arrange transportation and provide luggage assistance as needed
• Escort guests to their rooms, ensuring a warm welcome and convenient access to amenities
• Inform Guest Service Attendants of room numbers and ensure prompt delivery of room keys
• Show guests the features and facilities of the hotel, highlighting its unique selling points and promoting a positive experience
• Follow up on guest requests and inquiries, responding promptly and professionally to any concerns or issues
• Recommend food and beverage outlets and entertainment options, enhancing the guest's overall stay and satisfaction
• Brief next shift personnel on ongoing tasks and priorities, ensuring a smooth transition and maintaining high standards of service
• Provide guests with hotel information and directions, offering expert advice and guidance to support their needs
• Operate the Business Center, providing access to essential tools and resources for business travelers and local residents
• Deliver mail and messages efficiently and discreetly, respecting guests' confidentiality and trust
• Control guest room keys, maintaining accurate records and adhering to established protocols
• Ensure adherence to hotel standards and policies, consistently delivering exceptional results and upholding the organization's reputation

• Verify completion of assigned jobs on time, meeting deadlines and maintaining productivity
• Conduct daily briefings and de-briefings, fostering open communication and collaboration among team members
• Recommend corrective actions and suggest effective staffing strategies, driving continuous improvement and excellence
• Suggest ways to foster communication within departments, promoting cross-functional collaboration and teamwork
• Communicate effectively with guests and staff, using clear and respectful language to resolve issues and build relationships
• Prepare volume reports, analyzing data and trends to inform decision-making and drive business growth
• Meet deadlines and deliver results-oriented outcomes, consistently demonstrating a commitment to quality and customer satisfaction
• Administer personnel actions, ensuring fair and consistent treatment of all employees and upholding the organization's values and principles
• Solve problems professionally, using creative and resourceful approaches to overcome challenges and achieve success

• Represent the hotel's image and business, embodying the brand's values and personality in every interaction
• Participate in community projects, contributing to the local community and promoting social responsibility

• Counsel and coach staff, providing guidance and support to help individuals grow and develop
• Evaluate staff performance, using objective criteria and feedback to assess progress and identify areas for improvement
• Provide training to staff, equipping them with the skills and knowledge needed to succeed in their roles and advance in their careers
• Motivate staff growth, fostering a culture of learning and development that encourages employees to reach their full potential
• Develop as a supervisor/manager, continuously improving leadership and management skills to inspire and motivate others

• Customer Service Representative diploma or equivalent experience
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with hotel software systems
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays