56 Customer Focused Individuals jobs in Abu Dhabi

Deliver exceptional customer service to meet and exceed client expectations.

Maintain a high level of professionalism and provide timely resolutions to all client inquiries.

Act as the primary point of contact for clients, responding to their queries in a prompt and courteous manner.

Utilize strong communication skills to effectively communicate with internal colleagues and business partners regarding client issues.

Provide payment confirmations or clarifications as required, ensuring seamless transactions.

Work collaboratively with the team to achieve set productivity and quality standards.

Identify areas for process improvement and contribute to the development of innovative solutions.

Ensure adherence to company policies and procedures, maintaining accurate records and files.

Develop and maintain strong relationships with clients, fostering trust and loyalty.

Assist in resolving complex client issues through effective negotiation and problem-solving skills.

Continuously develop and improve skills through training and professional development opportunities.

• Key Responsibilities:
• • Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions.
• • Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• • Provide payment confirmation or clarifications as required to clients.
• • Achieve / exceed set productivity and quality standards.
• • Interface effectively with internal colleagues and staff to resolve client issues.
• • Maintain accurate records and files as required.
• • Identify potential process improvements and make recommendations to Team Leader or Senior Officer.

Required Skills and Qualifications

Behavioral Skills:

• Networking

• Negotiation

• Communication

• Team player

• Attention to details

• Customer Focus

Education/Certifications:

• University Degree, preferably bilingual

Practical/Technical Experience:

• Graduate or experience of 1 or 2 years in customer service or tele sales, No insurance experience required

Computer Skills:

• MS Office, Computer Literate

We are seeking a highly skilled and friendly Customer Service Associate to join our team. The ideal candidate will be responsible for ensuring a positive shopping experience for customers by providing excellent service and maintaining efficient sales operations.

Key Responsibilities:

• Assist customers by answering questions, locating products, and offering advice or product recommendations.
• Operate cash registers, barcode scanners, scales, and other point-of-sale equipment accurately and efficiently.
• Ensure pricing and quantities are correct, and issue receipts for all purchases.
• Accept various forms of payment including cash, credit, and debit cards, and provide change as needed.
• Process returns, exchanges, and refunds according to company policy.
• Resolve customer issues or complaints in a professional and courteous manner.
• Bag or wrap purchases carefully to ensure safe transport.
• Maintain cleanliness and organization of the checkout area and workstations.
• Reconcile and balance cash drawers at the end of shifts and generate sales reports.

Required Skills and Qualifications:

• High school diploma or equivalent preferred.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle transactions accurately and responsibly.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work various shifts, including weekends and holidays.

Benefits include:

• Competitive compensation package.
• Affordable benefits options.

Others:

• The successful candidate will have a strong passion for delivering exceptional customer experiences.

The primary function of this role is to oversee the reception area, ensuring a seamless and professional experience for visitors.

• Front Desk Operations: Manage visitor arrivals, maintain a welcoming atmosphere, and provide administrative support as required.
• Phone Management: Answer, screen, and direct incoming calls with professionalism and efficiency.
• Clerical Support: Offer general administrative and clerical assistance, including document management, scanning, and photocopying.
• Scheduling Coordination: Oversee meeting room bookings and maintain accurate appointment schedules.
• Customer Service: Respond to inquiries and provide relevant information to guests or employees.
• Record Maintenance: Ensure files and records are accurately maintained and organized at the front desk.
• Inter-Departmental Liaison: Collaborate with other departments to coordinate office-related tasks and ensure smooth operations.
• Security Compliance: Maintain accurate visitor logs and adhere to established security protocols.
• Additional Support: Assist with parking, cleaning coordination, and moving vehicles within the workshop or showroom as needed.

This position requires strong communication and organizational skills, with the ability to work independently and collaboratively as part of a team. If you possess excellent customer service skills and a keen eye for detail, we encourage you to apply for this exciting opportunity.

We are seeking a highly motivated Hostess to join our team in Abu Dhabi.

The primary duties and responsibilities of this role include:

Key Responsibilities:

• Provide exceptional customer service to all guests.
• Ensure that the dining area is clean and well-maintained at all times.
• Assist with table settings, serving food and drinks, and clearing tables.
• Manage cash handling and perform basic arithmetic calculations.
• Work effectively as part of a team to achieve common goals.

Requirements:

• Previous experience as a Hostess or in a related role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Basic knowledge of food and beverage preparation and presentation.
• Availability to work flexible hours including evenings and weekends.

Benefits:

• A competitive salary and benefits package.
• The opportunity to work in a dynamic and growing company.
• Ongoing training and development opportunities.

Why Join Us:

• Our company values excellence, teamwork, and innovation.
• We offer a supportive and inclusive work environment.
• Opportunities for career advancement and professional growth.

Customer Service Representative

Deliver exceptional customer experiences and provide personalized support to clients in a fast-paced environment.

• Ensure timely resolution of customer inquiries and concerns
• Collaborate with internal teams to resolve complex issues

Key qualifications include:

• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Strong problem-solving and analytical skills

Benefits include:

• Competitive salary and bonus structure
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Conrad Abu Dhabi Etihad Towers is one of the five Etihad Towers, featuring 12 F&B outlets, a spa, a private beach, three swimming pools, and conference and event facilities. The hotel offers 576 guest rooms, suites, and residences with views of the Arabian Gulf, as well as luxury shops at The Avenue at Etihad Towers.

Our company represents established brands and a parent entity with a focus on lifestyle and retail endeavors. We are driven by a passion for distinction, moments, and growth.

We bring international and homegrown brands, delivering retail excellence and memorable experiences to our guests.

Our vision is to grow and expand both locally and internationally, adhering to our core values and creating moments and experiences that resonate with our brand.

Job Summary

This role involves providing the highest standard of customer service and ensuring excellent customer experience consistently.

Responsibilities

• Manage stock control and inventory.
• Stock shelves with merchandise on the shop floor and in the back store.
• Maintain accurate stock records for repacking and hampers.
• Ensure standards of repacking products, gift hampers, lollypop packing, etc., are met.
• Minimize material wastage during repacking and hamper making.
• Keep proper inventory of supporting materials.
• Maintain a neat and tidy workspace and adhere to store safety protocols.
• Report inventory discrepancies to the supervisor.
• Work within established brand guidelines.
• Attach price tags to merchandise on the shop floor and back store.
• Ensure store security and monitor for shoplifters.
• Receive and store large stock deliveries.

Requirements

• Experience in a similar role.
• Good communication and interpersonal skills.
• Based in or willing to relocate to Abu Dhabi.

What We Offer

• A supportive and friendly team environment.
• Opportunities for career growth.
• Competitive salary and benefits.

We are seeking a skilled and experienced flight attendant to deliver exceptional service to our passengers.

Job Title: Airport Customer Service Representative

We are seeking a skilled and customer-focused individual to join our team as an Airport Customer Service Representative. This role involves providing exceptional service to clients by handling inbound calls, emails, and other requests in a timely and professional manner.

The successful candidate will be responsible for:

1. Monitoring and responding to client inquiries via phone, email, and other communication channels;
2. Providing accurate and efficient solutions to client issues and concerns;
3. Collaborating with internal teams to resolve complex client problems;
4. Developing and maintaining strong relationships with clients through effective communication and issue resolution.

To succeed in this role, you will need:

• A minimum of two years' experience in a customer-facing environment;
• Excellent communication and interpersonal skills;
• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously;
• Strong problem-solving and analytical skills;
• Proficiency in Microsoft Office and other software applications.

In return, we offer a competitive salary and benefits package, including:

• Comprehensive medical and life insurance;
• Generous leave benefits exceeding industry standards;
• Annual airfare allowance for expatriates;
• Ongoing training and development opportunities;
• A supportive and inclusive work environment.

Serco values diversity and inclusion, fostering an environment of respect and belonging. We are committed to equal employment opportunities and ensuring employee safety through our Zero Harm initiative.

Customer Support Associate - Arabic Language Expert

This role involves interacting with customers via phone calls, emails, or chat sessions to provide support and resolve their queries. As a Customer Support Associate, you will be the primary point of contact for customers and will work closely with cross-functional teams to resolve issues efficiently.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to empathize with customers. You will also be responsible for documenting customer interactions, escalating complex issues, and providing solutions that meet customer needs.

Your goal will be to deliver exceptional customer service, ensuring that customers are satisfied with the support they receive. To achieve this, you will need to stay up-to-date with product knowledge, attend training sessions, and participate in performance improvement initiatives.

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and analytical thinking
• Ability to learn quickly and adapt to new processes and systems
• High school diploma or equivalent required; 3-6 months of relevant experience preferred

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision.

This role is part of our Customer Support team, which plays a critical role in driving customer satisfaction and loyalty. As a Customer Support Associate, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and want to join a talented team, please submit your application today!